trackssafaris.co.uk Reviews 120

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays organized, highlighting the exceptional service and the expertise of the staff. Many people appreciate the well-chosen locations and the outstanding customer service provided, noting that everything was efficiently arranged and went smoothly. Reviewers frequently mention the personalized approach and the staff's extensive knowledge, which contributed to memorable and perfectly tailored trips. The seamless organization, from flights and transfers to accommodations and guides, is a recurring positive theme among consumers.

What people talk about most

Holidays

Consumers find holidays to be positive, often describing them as seamless, well-organised, and unforgettable.... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, excellent,... See more

Location

Customers consistently note positive experiences with location, highlighting stunning views and unique... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the agents' helpfulness and availability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sue is great at suggesting and then organising some fabulous trips. She has organised three very different trips for me - to Botswana, Kenya and most recently to Zambia. Everything was very efficientl... See more

Company replied

Rated 5 out of 5 stars

One word: Faultless. We only knew that we wanted to ‘go on safari’ when we first met Sue. She competently gave us lots of ideas and recommendations and developed an amazing itinerary. This included my... See more

Company replied

Rated 5 out of 5 stars

Sue came to the rescue when a long awaited holiday with another firm was cancelled. Within half a day she had put together a truly wonderful safari itinerary to Malawi. As it was last minute she manag... See more

Company replied

Rated 5 out of 5 stars

Sue listens to what I want to achieve and chose camps which were delightful but not too posh in Botswana & Zimbabwe. She was also very helpful giving the camps warning that I'd suffered an injury and... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Tracks safaris are passionate about Africa. Our website is your introduction to Africa – illustrating the destinations we offer and the services we provide – browse through the pages and then contact us to create your perfect travel experience or to find out more about our ‘off the peg’ safaris – all offering truly breathtaking scenery, superbly appointed accommodation, experienced guides and wonderful wildlife viewing. Whether you are looking for a lodge safari, a tented safari, a self drive safari, a mobile safari, a walking safari, a flying safari, or a safari for the whole family, let us give you some ideas and inspiration. If you love photography and would like to improve your wildlife and landscape photographic skills - Africa is the perfect destination to do this. We have , photographic safaris, all over Africa - just give us a ring. We can arrange wedding safaris, honeymoon safaris, small group safaris, tailor-made safaris, specialist safaris for those interested in birds or specific mammals such as lion or wild dog – in fact we can arrange just about any safari just for you. Combine your safari with a few days on the beach – treat yourself to a pampering break or some diving and snorkelling in crystal waters on the Kenya Coast, Zanzibar, South Africa or Mozambique – the perfect antidote to follow your African adventure! If you interested in conservation have a look at our Conservation experiences. Combine a traditional safari whilst experiencing the thrill of participating in leopard conservation in South Africa, lion and rhino conservation in Kenya. Alternatively, work on a voluntary basis with cheetahs in Namibia. Whatever you are looking for we aim to bring you an authentic, unforgettable safari experience. Going on safari on your own? We can track down the best safaris for you with no single supplement! Or take a look at our 'Ladies Only Tracks' offering the chance to safari in Kenya, Tanzania and India with a small group of ladies also interested in wildlife and birds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
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Rated 5 out of 5 stars

Gorilla and chimp trekking safari by Trackssafaris

We have just come back from a tailormade holiday put together for us by Trackssafaris. We wanted a wildlife experience tracking gorilla and chimp but also taking in other wildlife and birds. The itinerary had to change due to Foreign Office advice against areas in Uganda. Sue (at Trackssafaris) was able to make changes without causing any problems and it did not affect our holiday. We can recommend the company without any qualms at all. Professional, friendly and always available. Thank you.

February 26, 2024
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Reply from trackssafaris.co.uk

Dear Derek and Catherine,

Thank you for booking your holiday to Uganda with Tracks Safaris and travelling to the country at a difficult time.

Once you had made the decision to travel, we pulled out all the stops to ensure that your holiday ran smoothly and you saw what you wanted to see, but avoided areas which the FCO advised against travelling to.

i am so pleased that you had a great safari despite all the challenges, and we look forward to assisting you again in the future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Personal touch and attention to detail

When we decided that we wanted to celebrate our golden wedding anniversary on safari in Tanzania we automatically turned to Sue at Tracks as we had used her before. She knows the best accommodation, the best areas and the best tour organisers. She put a superb safari together for us at the price range we requested . What puts her above everyone else is her attention to detail and her personal touch to ensure that everything runs smoothly. Highly recommended.

February 12, 2024
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Reply from trackssafaris.co.uk

Dear Jill and John,

Many thanks for your kind review and we are really pleased you contacted us again to arrange your safari to Tanzania for your Golden Wedding anniversary :)

It is always a pleasure to help, and our aim is to offer a truly personal service to all our guests with attention to all the little details which 'make' a holiday really really outstanding.

We look forward to assisting you with your next safari to Africa, India or Sri Lanka in the not too distant future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Highly recommend

Extremely helpful & knowledgeable during the planning stage and also when we had to change our itinerary at short notice (whilst travelling to our destination) due to a change in foreign office travel advice. All accommodation and guides were excellent and nothing was too much trouble for them. All land and air transfers between game parks were seamless. It really was a holiday of a lifetime - thank you Track Safaris.

October 18, 2023
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Reply from trackssafaris.co.uk

Dear Geoff and Hayley,

Thank you for posting your five star review and we are delighted that you felt you enjoyed a holiday of a lifetime!

We are always here for our clients before, during and after their holidays and critically - during a crisis - our clients always have the back up they need from both us here in the UK with our 24 hour emergency WhatsApp number and our operators on the ground.

Thank you again and we are looking forward to helping you plan your next African, Indian or Sri Lankan adventure!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Sue and her team in Tanzania managed to…

Sue and her team in Tanzania managed to help us at incredibly short notice when we were let down with our original safari company who we had booked with in 2020. I explained that we were due to arrive in 24 hours and was there anything she could do to help. Within an hour (and working with a 3 hour time difference) she had made an itinerary with availability to suit our needs and budget!!

Unfortunately; due to family circumstances alongside this we decided we could not proceed to leave, but her service to that point surprised us both in its efficiency!

We hope to use Tracks Safaris in future when we can and would recommend reaching out to Sue for anyone interested in a tailored African safari.

October 31, 2023
Unprompted review
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Reply from trackssafaris.co.uk

Dear Emily,

Thank you for leaving a review and we are sorry that in the end you could not travel at such short notice!

When you are ready please do not hesitate to contact us again - we always aim to delight both in terms of our expertise on the ground in Africa and the level of service we offer to our clients.

We are looking forward to speaking with you again in the not so distant future!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

First Class Service

Excellent knowledge, very quick responses to questions, clearly knows the countries and gives ideas on how best to achieve what you want to get out of the holiday. Needed to re-jigg itinerary on route to Kenya/Uganda which was done very quickly and efficiently. Superb service - first class.

November 2, 2023
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Reply from trackssafaris.co.uk

Dear John and Sally,

Thank you for your kind review and we are so pleased you felt you received a first class service from Tracks Safaris - much appreciated!

We are so pleased you had a wonderful holiday despite a last minute change to your itinerary. We work with some of the very best operators across Africa who were also very quick to provide an alternative itinerary for you at very short notice. It is all part of what we do!!

Thank you again and we look forward to helping you plan your next adventure to Africa, India or Sri Lanka!

With best wishes,

Sue Preater
Tracks Safaris





Rated 5 out of 5 stars

This was a holiday of a lifetime

This was a holiday of a lifetime, made special by being so well guided both in choosing appropriate accommodation in Zimbabwe and by using Track Safari's personal experience in selecting excellent camps for our stay.

October 20, 2023
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Reply from trackssafaris.co.uk

Dear Duncan and Jenny,

Thank you for posting your review of Tracks Safaris - much appreciated! We are absolutely delighted that you had a special 'holiday of a lifetime' to Zimbabwe recently when you visited your daughter in Zimbabwe.

We travel extensively throughout Africa so that we have first hand experience of not only the national parks and wildlife, but the diversity of camps and lodges - so are well placed to recommend the best accommodation for our clients based on their wish lists.

We are here for you next time you travel to Africa, India or Sri Lanka - we are always happy to help!

Thank you again!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Zambi back to nature. Animals as they should be.

The accommodation and advise from Sue was brilliant.
Zambia off the beaten track and very natural.
Mykambi safaris superb.
Just be prepared for tetsy flies. Loose light coloured clothes and a wafting stick .

October 24, 2023
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Reply from trackssafaris.co.uk

Dear Sharon and David,

Thank you for posting a review about your experience with Tracks Safaris and we are so pleased that you had a brilliant trip!

The Kafue National Park is indeed off the beaten track and little visited compared with other parks in Africa - but it has some amazing little camps and lodges and the wildlife viewing is especially special when you have few vehicles to share it with!

We are looking forward to booking your next adventure soon!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

If you want a personal experience on…

If you want a personal experience on your safari Sue Preater provides just that. Unable to take part in the two small group safaris (Kenya and Tanzania) I was originally interested in (due to availability) a few bespoke days were arranged before I joined the Classic Kenya safari with Pollman Safaris. 24 hours in Nairobi (visiting the giraffe breeding centre, the elephant museum and Karen Blixens house) gave me the best introduction to Kenya. I then took a flight down to the Mara for a 3 night stay in Porini Mara camp, a private conservancy, which was amazing. Quiet and close to the animals in an open sided jeep with very informative driver and spotter plus incredible freshly cooked food and very comfortable accommodation at the camp.

October 13, 2023
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Reply from trackssafaris.co.uk

Dear Ann,

Thank you for your kind review we are so pleased you had great safari to Kenya.

It is always a pleasure to go the extra mile and we pride ourselves in offering one of the best experiences in terms of service and experience prior, during and after your safari.

We look forward to assisting you with your next Africa, Indian or Sri Lankan safari in the not too distant future!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

22 night Namibia Self Drive Holiday

Sue is a very knowledgeable and friendly lady and helped us to plan the perfect self drive holiday in Namibia. We had many questions at the planning stage and Sue was committed to answering them all resulting in a successful road trip. What an AMAZING adventure we had. We would have no hesitation in recommending her to others.

September 29, 2023
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Reply from trackssafaris.co.uk

Dear Carol and Brenton,

Thank you so much for your kind recommendation and we are thrilled that you had an amazing adventure in Namibia!

We are always here for our clients during the planning of their holidays and indeed during their holidays with a direct WhatsApp number just in case ... I is always great to hear that our clients are having a brilliant time, and often we also receive lovely photos during the holiday as well :)

Thank you again and we are looking forward to being of service to you again in the not too distant future!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Fantastic trip organised by Sue from…

Fantastic trip organised by Sue from Tracks Safaris. Very knowledgeable and organised, the itinerary was designed perfectly with our requirement with plenty of flexibilities. Highly recommend.

August 22, 2023
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Reply from trackssafaris.co.uk

Dear Dan and Aaron,

Thank you so much for taking the time to write a review about your recent honeymoon to Kenya organised by Tracks Safaris!

We are delighted that you had a fantastic trip and you felt the itinerary was perfectly designed for your requirements - thank you! We always try to get to know our clients to understand what they are looking for and what is important to them, and remaining as flexible as possible is always our aim!

Thank you again for the recommendation and we look forward to assisting you with your next African, Indian or Sri Lankan adventure!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

SE Asia safari

Really great end-to-end service from Tracks Safaris as before. We saw some stunning sights, stayed in some gorgeous places and had a really great time, thanks to careful planning and attention to detail shown by Tracks.

August 22, 2023
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Reply from trackssafaris.co.uk

Dear Peter and Ayshea,

Thank you for posting a review for Tracks Safaris after your trip to South East Asia, and we are so pleased that you all had a fabulous holiday!

Careful planning of itineraries and attention to detail is a key component in our work ethic - as is providing first class service levels during planning and also during your holiday. This attention to detail ensures that we have happy clients time and time again!

We are looking forward to hearing from you again in the not too distant future and helping you plan your next trip!

Thanks again!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Great service from Sue at Tracks…

Great service from Sue at Tracks safaris, she was always available and very supportive

July 30, 2023
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Reply from trackssafaris.co.uk

Dear Tim and Phil,

Thank you for leaving a review for Tracks Safaris and we are delighted that you both enjoyed your safari to Zimbabwe and Botswana and felt you received good service from us - what more could we ask for!

We are always here for you when you start planning your next safari to Africa, India or Sri Lanka - looking forward to assisting you again!

Much appreciated,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The perfect safari

Sue was amazing in helping us plan the perfect safari. She was referred to us by a friend and we were so pleased with her expertise. We live in the U.S. and wanted to use Sue for her wealth of safari knowledge.
We would definitely recommend and use her again.

July 10, 2023
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Reply from trackssafaris.co.uk

Good afternoon Stacey and Mike,

Thank you for your kind review and we are so pleased that your enjoyed your perfect safari to Kenya and the short time you had in the Seychelles.

We love Happy Clients and thank you for choosing to book your safari with Tracks Safaris - we hope we can assist you and your family on your next trip to Africa, India or Sri Lanka!

Thanks again,

Sue Preater
Tracks Safaris




Rated 5 out of 5 stars

Exceptional trip to Tanzania

We are experienced travellers in Southern Africa but this is the first time with Track Safaris who we met at Destinations Travel Show. From start to finish nothing was too much trouble for Sue, she listened to what we wanted to do and came up trumps. Our trip to Northern Tanzania/Zanzibar was faultless. Our driver/guide was excellent and our game viewing was mind blowing. Accommodation was great. Camping in Tanzania was amazing. All in all we couldn't have asked for a better experience and would have no hesitation in recommending Track Safaris.

June 16, 2023
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Reply from trackssafaris.co.uk

Good afternoon Sandra and Eric,

Thank you for your recommendation - it was a pleasure designing your Tanzania safari and we are so pleased that your trip was faultless and you enjoyed the services of an excellent guide.

We hope we can be of service again and thank you for taking the time to post such a lovely review!

Thanks again,

Sue Preater
Tracks Safairs

Rated 5 out of 5 stars

Great trip organised with Trackssafari

Great trip organised with Trackssafari. They listened to every wish I had and went the extra mile to make it even better in terms of value and what I would see.

June 5, 2023
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Reply from trackssafaris.co.uk

Good afternoon Vanessa!

Thank you for your kind review and we are so pleased that you had a great safari to the Lower Zambezi and South Luangwa National Parks in Zambia - thanks for your feedback!

We really appreciate you taking the time to write a review - we always try and plan our client's safari taking in their wish list and budget - its very important and we are happy that we got it right for you.

We are looking forward to helping you plan your next visit to Africa, India or Sri Lanka in the not too distant future - thanks again!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Victoria Falls & Botswana Safari

What a wonderful experience from start to finish. This holiday was a long time coming but well worth the wait. Tracks Safaris selected 3 fantastic lodges all with friendly helpful staff and excellent guides. Fabulous locations with wonderful animal sightings. Everything was so well planned.

June 2, 2023
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Reply from trackssafaris.co.uk

Good afternoon Paul and June,

Thank you for your feedback and kind review and we are so pleased you had a wonderful safari to Victoria Falls and Botswana! You did wait a long time for your holiday due to covid and great to hear that it was worth the wait!

Good planning is key to what we do and knowing the areas we operate in so well is very important - I personally visit Africa 4 or 5 times a year and will have stayed in most lodges and camps we recommend.

Thanks again and we are looking forward to helping you plan your next African adventure!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Malaysia and Borneo

We asked Sue at Tracks to advise us on a holiday to Malaysia and Borneo, having had such good experiences with her on previous trips to Africa. To our surprise, she agreed to arrange it for us, despite this not being an area that Tracks normally offers. As usual Sue worked with us to design our ideal trip including multiple centres across the two countries. We have just returned from an amazing holiday - lovely varied hotels, interesting activities including city tours, a cooking class and wildlife viewing in Borneo, and everything worked like clockwork. Thank you, Sue - we look forward to travelling with you again.

March 28, 2023
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Reply from trackssafaris.co.uk

Good afternoon Sue and Peter,

We are really pleased that you enjoyed your holiday to Malaysia and Borneo and delighted that you decided to choose Tracks Safaris again to design your tip!

Brilliant to hear that you had an amazing holiday and all went like clockwork, and we are looking forward to helping you with your next safari - where ever that might be :)

Thank you again,

Sue Preater
Tracks Safaris



Rated 5 out of 5 stars

Tour of Namibia

All the trip arrangements worked very smoothly. The lodges selected were very good and we really experienced the highlights of Namibia. Covid meant that the trip had to be moved from 2020 to 2021 and then again to 2022. This was handled with a minimum of fuss. We received excellent advice and support throughout the planning process.

May 10, 2022
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Reply from trackssafaris.co.uk

Dear Alastair, Lynn and Giles,

So pleased that you eventually travelled after postponing your trip to Namibia a number of times due to covid - and that it proved to be worth the wait!

During covid it was a pleasure to help our clients push their holidays back - but as we all had no idea how long it was going to last - sometimes this was more than once. Great to hear that you felt that this was achieved with minimum fuss and you received excellent advice and support throughout.

We are looking forward to helping you with your next adventure to Africa, India or Sri Lanka!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Great service and holiday

Excellent communication before trip and a brilliant quality holiday in Sri Lanka. Would recommend Sue and her team if you are thinking of booking a Safari or trip to Sri Lanka.

November 11, 2022
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Reply from trackssafaris.co.uk

Dear Steve and Lesley,

Thank you for your kind review and we are so pleased you had a brilliant holiday to Sri Lanka!

We are always here for you if we can assist you again with safaris to Africa and the Indian subcontinent - always happy to help!

Thank you again!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Fantastic Company!

Sue at Track Safari went above and beyond to make our visit to Kenya absolutely fantastic. She was always at the end of the phone/email to help answer any questions or concerns. When out there, everything ran so smoothly and we had the most incredible time! Would definitely recommend this company 100% if you want to take the stress out of organising your trip.

December 15, 2022
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Reply from trackssafaris.co.uk

Dear Jake and Maya,

Thank you for your kind review and we are delighted that you thought that Tracks Safaris went above and beyond to make your honeymoon to Kenya special - it is always a pleasure!

We appreciate your recommendation and would love to arrange your next safari to Africa, India or Sri Lanka in the not too distant future!

Thanks again,

Sue Preater
Tracks Safaris

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