We used Tracks for the first time to purchase a car. Jack Gardener was amazing, he made the whole process of buying our car smooth and stress free. He was approachable, friendly, knowledgeable and jus... See more
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From start to finish I cannot fault the service provided by Tracks Suzuki Exeter! They were attentive, knowledgeable and were not trying to hard sell anything. No issues with the car since purchasing... See more
Company replied
Have just had car Serviced and MOTD. Also decided to purchase a second hand car. Having dealt with David firstly, then Anita and finally Jack....cannot fault the courtesy and efficiency of all invol... See more
Company replied
My wife and I both have a Suzuki Ignis. Both cars were supplied by Tracks of Exeter. They have a great team: Super Salesman, Jack who is almost most helpful and knowledgable. Finest Receptionist i... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, Devon, United Kingdom
- 01392421333
4.6
Excellent
54 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, even though I was late arriving they were very friendly, did my service and cleaned my car inside and out. I have only has great experiences with Tracks in Exeter and Taunton.
June 24, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Paul, thank you for reviewing your experience and rating of 5-star, your feedback is much appreciated. I'm thrilled to learn of your service experience and that you were pleased with your vehicle upon return. Thank you for choosing Tracks - we look forward to looking after you with your future motoring needs. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
A SUNNY DAY WITH SUNNY SER
A SUNNY DAY WITH SUNNY SER
VICE recd with rhe normal curtesy and politeness every time we have visited so far has been a pleasant experience THANK YOU ALL
June 22, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Paul, thank you for leaving a 5-star rating and review of your service and experience at Tracks. Fantastic to hear you enjoyed dealing with our team - we truly value your feedback and look forward to welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Coordinator)
Tracks Suzuki/Simply the Best
As always, Tracks are the very best of car dealerships in the UK.
The staff are genuinely friendly, knowledgeable and take care of every detail no matter how big or small.
Having been a customer since 2009, I have yet to find fault with Tracks.
Thank you everyone for simply being the best, and wish you all continued success.
Worthy of 5***** all round.
June 17, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Keith, thank you for taking the time to leave a review of your experience at our dealership. I'm delighted to learn you rate us as one of the best in the UK, we really appreciate your loyalty and support. Great to hear you enjoyed dealing with our team and that you are always taken care of. We strive to deliver the best possible service, so I'm thrilled we have achieved this for you. Thank you for choosing Tracks and for your custom - we look forward to continuing to look after you with your future motoring needs. Kind Regards, Hannah Gregory (Marketing Coordinator)
Brilliant service as usual excellent…
Brilliant service as usual excellent staff.
May 31, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Jilly, thank you for leaving a review and 5-star rating, we really value your feedback. I'm delighted to learn of your positive feedback and you rate our service highly. We look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Coordinator)
Brilliant..
Brilliant... Always welcome you with a smile and all staff very polite and very helpful
May 28, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Lisa, thank you for reviewing your experience, we truly value your feedback. Fantastic to hear you are taken care of by our team. We strive to deliver the best possible service so I'm pleased to hear we achieved this for you. We look forward to welcoming you back soon. Kind Regards, Hannah Gregory (Marketing Coordinator)
Excellent service
As always, we received excellent service from all members of staff when we took our Ignis in for its first service.
May 19, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Valerie, thank you for leaving a 5-star rating and review, we really appreciate your feedback. I'm delighted to hear you rate our service highly and that you enjoyed dealing with our team. We look forward to maintaining your Ignis in the future. Kind Regards, Hannah Gregory (Marketing Coordinator)
Excellent service
Excellent service. Certainly the best garage we have had a pleasure dealing with.
May 17, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Liz, thank you for leaving a 5-star rating and review of your experience. Fantastic to hear you enjoyed dealing with our team and you were taken care of. We look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Coordinator)
Suzi Vitara is a wonderful vehicle, Tracks a fanastic dealership....
My wife and I have leased a Vitarra since mid December 2021. It is a great car to drive and Jack Gardner the salesman is a credit to the company (i.e. Tracks not Suzuki ! ). He was very patient and helpful with us old, doddery, pensioners. I wish Suzuki did more advertising to support the dealership. Not posy hi-tech adverts like certain French car manufacturers but ads that sell the practical benefits of their vehicles. The car isn't perfect. None of them are. I am amazed they don't have a digital speed display, a bigger clock display, automatically folding overtaking mirrors for when the car is parked and front parking bleepers or better still a front camera and built in dash cam as standard! That would make it a 100% rating from me as opposed to an 85% one! However Tracks as a company is EXCELLENT and I feel so strong about that that I do not believe I will ever go elsewhere for a vehicle.
May 14, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Phil, thank you for taking the time to review your experience at our dealership. I’m delighted to hear you enjoyed dealing with our team and especially Jack – I will be sure to pass on your kind words as he will be thrilled to read your comments. Fantastic to learn you rate our service highly and you had a positive experience - we strive to deliver the best possible service which is straightforward and enjoyable, so I'm pleased we achieved this for you. If you have any questions or queries, please don't hesitate to give us a call or pop in next and we will be more than happy to help. Thank you for choosing Tracks, we really value your loyalty and support and look forward to maintaining your vehicle in the future. Kind Regards, Hannah Gregory (Marketing Coordinator)
everything went according to plan
everything went according to plan. very good service.
I look forward to receiving the outcome of the repair to my upholstery.
May 10, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Colin, thank you for taking the time to review your experience at our dealership and leaving a 5-star rating. Fantastic to hear you rate our service highly and that you are looking forward to seeing your vehicle upon return. We look forward to your next visit. Kind Regards, Hannah Gregory (Used Car Marketing Coordinator)
Tracks Suzuki Exeter go the extra mile…
Tracks Suzuki Exeter go the extra mile and especially Jack the salesman and his team excellent service thank you
May 10, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Phillip, thank you for leaving a 5-star rating and review. Fantastic to hear you enjoyed dealing with our team and you were taken care of. I will be sure to pass on your kind words to Jack as he will be delighted to read them. If there are any questions or queries in the future, please don't hesitate to contact us and we will be more than happy to help. Kind Regards, Hannah Gregory (Used Car Marketing Coordinator)
excellent service ,the provision of a…
excellent service ,the provision of a demonstrator car and helpful advice.
May 7, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Dominic, thank you for leaving a 5-star rating and review, your feedback is much appreciated. Great to hear you were taken care of by our team. We look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Excellent service from start to finish…
Excellent service from start to finish as always. From dropping my car down, having a courtesy car to collecting my car after a job excellently done.
May 7, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Tina, thank you for your review and a 5-star rating. Fantastic to learn of your experience and you rate our service highly throughout. Thank you for your custom, we look forward to your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
As usual fast efficient service
As usual fast efficient service, staff always ensure they go the extra mile to check all is well. Cannot be bettered for their care for customers
May 4, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Malcolm, thank you for taking the time to review your experience at our dealership. I'm delighted to learn of your positive feedback, you enjoyed dealing with our team and you were taken care of. We look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Easy first service.
First service of my new car and Tracks made the experience easy and a pleasure. Thank you!
May 1, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Regency, thank you for leaving a 5-star rating and review. Fantastic to hear you enjoyed your visit for your vehicle's first service. Thank you for choosing Tracks and we look forward to maintaining your vehicle in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Brilliant service as usual
Brilliant service as usual. Everyone smiles, listens and helps which is great.
April 27, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Christina, thank you for leaving a review and 5-star rating, we really value your feedback. Fantastic to hear you rate our service highly and are always taken care of by our team. We strive to deliver the best possible service so I'm pleased we achieved this for you. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Extremely helpful and always a friendly…
Extremely helpful and always a friendly greeting from all staff. Would definitely recommend them. Thank you
April 27, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Chris, thank you for reviewing your experience and leaving a 5-star rating. I'm thrilled to learn of your positive feedback and you enjoyed dealing with our team. Thank you for your recommendation, we really value your support and look forward to your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Unbelievable service from all the team…
Unbelievable service from all the team I would put them 100/100 very pleasant glad to be back with them
April 26, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Nigel, thank you for reviewing your experience. Fantastic to hear you rate our service highly and you were taken care of by our team. We really appreciate your loyalty and support and looking forward to welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Faultless .
Faultless the service and attention are outstanding.
The staff are just the same. Thank you.
April 6, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Laserburg, thank you for leaving a review and 5-star rating, we really value your feedback and support. Fantastic to hear you rate our service highly and you enjoyed dealing with our team. We look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Great service
Great service. Very friendly and efficient staff who explained everything fully to us. The work was carried out quickly and on time. Waiting area was clean and warm. Coffee was superb 👌!!!
April 1, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
Arfa, thank you for taking the time to leave a review, we really appreciate your feedback and support. Fantastic to hear you had a positive experience and enjoyed a coffee in the warm whilst your vehicle was in our workshop. We strive to deliver the best possible service, so I'm delighted to learn of your praise and you rate our service highly. We look forward to welcoming you back and maintaining your vehicle in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Service,mot and car exchange
Have just had car Serviced and MOTD. Also decided to purchase a second hand car.
Having dealt with David firstly, then Anita and finally Jack....cannot fault the courtesy and efficiency of all involved. A pleasure doing business with them.
Wholeheartedly recommend the team from my experience from dealing with them for 6 years
March 24, 2022
Unprompted review
Reply from Tracks Suzuki Exeter - Exeter
James, thank you for taking the time to leave a review of your experience. Great to hear you have recently had your vehicle serviced and MOTD with us and you enjoy dealing with our team. We look forward to looking after you with your future motoring needs. Thank you for choosing Tracks and for your recommendation, we really value your loyalty and custom. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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