My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent
Excellent! Helpful, efficient and friendly. Anita very helpful. The whole team at Tracks Exeter are great
July 14, 2026
Unprompted review
Always great customer service from the…
Always great customer service from the team at Tracks
July 14, 2026
Unprompted review
A real pleasure to deal with
What a pleasure to deal this firm very smart showroom and all the staff are very smart we dealt with Jack who was very very helpful and patience with us thank you for that we picked up a new Suzuki Vitara what a lovely car the drive is surprisingly good and nippy lovely car tbh this dealership is definitely the best we have dealt with a real pleasure well deserved 5 stars
July 7, 2026
Unprompted review
Happy Bunnyclass service.
First class service.
From arriving to a warm welcome first thing in the morning to getting the text to say the car was ready for collection a couple of hours later leaves me with a great sense of a job well done.
Well done Tracks
July 13, 2026
Unprompted review
Excellent service
If only everything in life worked as seamlessly as the Tracks Service team.
From entry to departure it works like clockwork. Greated by the amazing Anita, my car was finished in the time, video submitted to show work.
In a world of 10 out of 10..its an 11
July 13, 2026
Unprompted review
They are such a professional and…
They are such a professional and pleasant team there , always willing to go just that bit further to accommodate your needs.
July 9, 2026
Unprompted review
5 star customer service
5 star customer service. Helpful freindly efficient good value for money
July 7, 2026
Unprompted review
Always a great experience at Tracks
Always a great experience at Tracks, happy and welcoming staff at reception, fully supported by the technicians. Comfortable waiting area with amenities. Service and mot done in the time frame given. Brilliant.
Recommend Tracks Exeter.
July 7, 2026
Unprompted review
Brilliant and trustworthy garage
I wouldn't want to go to any other garage. The service I receive is second to none
July 6, 2026
Unprompted review
Warm ,friendly welcome and very smart…
Warm ,friendly welcome and very smart staff.
Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my car was ready but in fact it was 30 minutes later) only a minor issue but could easily be resolved . However still give full marks
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review and for your constructive feedback. We're delighted to hear you received a warm welcome and that our team made a positive impression. We also appreciate your comments regarding the update on your vehicle's completion time. We'll take this on board and continue working to ensure our time estimates are as accurate as possible. Thank you again for your understanding and for awarding us full marks—we really appreciate your support. Best regards, Harry Ody (Director)
The service is first class
The service is first class, Jack was incredibly knowledgeable and helpful throughout the process.
Thanks we love the car
June 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Lindsey, for your lovely review. We're delighted to hear you received first-class service and that Jack's knowledge and support made the whole process so enjoyable. It's wonderful to know you're loving your new car. We wish you many happy miles ahead and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Great customer care with Suzuki reliability
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked up the latest model recently after trading in the previous version and all went smoothly as always. Will was great to deal with: professional, polite and not at all pushy as well as being friendly and helpful. While there may be more exciting cars out there and nearer dealerships to where I live, the reliability of Suzuki and the great team at Tracks stop me bothering to look elsewhere.
June 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Gabrielle, for your fantastic review and for your loyalty over the years. It means a great deal to us that you've trusted Tracks with your family's motoring since 2009 and have chosen four Vitaras during that time. We're delighted to hear that Will made your latest purchase such a positive experience, and your kind words about both our team and Suzuki's reliability are truly appreciated. Thank you for your continued support—we look forward to looking after you for many years to come. Best regards, Harry Ody (Director)
My experience with Tracks was great as…
My experience with Tracks was great as always one person always stands out and goes the extra mile Jack the whole team are excellent from the service and after sales would 100% recommend Suzuki Tracks and the salesman Jack
June 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Phillip, for your wonderful review and for your continued support. We're delighted to hear you've once again had a great experience with us. Jack will be especially pleased to know his efforts made such a positive impression, and it's fantastic to hear that both our sales and aftersales teams continue to look after you so well. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Poor dealership, not interested in selling cars.
Poor dealership. Car listed at £1203 above market cost according to Autotrader Willing to overlook as its main dealer. Attempted to purchase. No deal to be made whatsoever. Effectively told the price is the price take it or leave it. Not interested in any discussion over it. My advice, don’t bother with them, go to a dealer willing to negotiate!
July 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for taking the time to leave your feedback, Jon. Although we were unable to reach an agreement on the purchase, we appreciate your interest in our vehicle.
Autotrader had this vehicle labelled as "Fair Price", and we were unable to find a comparable example within a two-year registration period. We price-check our vehicles daily, taking into account age, mileage, condition, specification, preparation and acquisition costs, together with current market supply and demand. Our pricing also reflects the value of the comprehensive package we provide as standard, including a 12-month Suzuki Approved Warranty, a fresh 12-month MOT, a full mechanical and electrical multi-point inspection, a full provenance check, and preparation to our Approved Used standards.
We appreciate that every customer is looking for the best possible value. While we will always consider reasonable offers, we are not always able to reduce the price of vehicles that we believe already represent fair value, particularly when they have only recently been advertised.
Thank you again for your interest. We wish you every success in finding the right vehicle.
Best regards, Harry Ody (Director)
Staff were great and very organised and…
Staff were great and very organised and efficient as ever. Thanks.
July 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review, Jerome. We're delighted to hear that you found our team organised, efficient and as helpful as ever. Your continued support is greatly appreciated, and we look forward to welcoming you back again soon.
Best regards, Harry Ody (Director)
The whole experience was smooth from…
The whole experience was smooth from start to finish. The ease of signing forms online was definitely an advantage. Great costumer service. Staff really friendly. Very pleased with my new car.
June 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review, Amanda. We're delighted to hear that everything went smoothly from start to finish and that you found the online signing process convenient. It's great to know our team made you feel welcome, and we're thrilled you're so pleased with your new car. We wish you many happy miles ahead. Best regards, Harry Ody (Director)
Brilliant service.
This without a doubt in over 20 years of buying various cars from different dealerships was the best experience I have ever had!
Right from the start jack who dealt with us was welcoming and so helpful finding us the right car. There was no pressure at any point and the whole process was nice and simple.
All steps as we choose to part finance was explained and in all a very easy process to complete.
The whole team at Tracks Suzuki was warm and welcoming and I honestly can not recommend them enough if you are looking to buy a car!
Thank you Tracks, we love our new car! 🚗
July 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for such an incredible review, Chrissie. To hear that this was the best car-buying experience you've had in over 20 years means a great deal to us. We're delighted that Jack and the rest of the team made the process straightforward, welcoming and completely pressure-free, and it's wonderful to know you're so pleased with your new car. Your recommendation is truly appreciated, and we wish you many happy miles ahead. Best regards, Harry Ody (Director)
Excellent service from the time you…
Excellent service from the time you arrive until the time you leave
July 1, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you received excellent service from the moment you arrived until the moment you left. Providing a warm welcome and a great experience throughout every visit is something we take great pride in. We look forward to seeing you again soon. Best regards, Harry Ody (Director)
As always excellent customer service…
As always excellent customer service and tech support
June 30, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support and kind feedback. We're delighted to hear you've once again received excellent customer service and technical support from our team. We truly appreciate your loyalty and look forward to helping you again in the future. Best regards, Harry Ody (Director)
First class service as always.
First class service as always.
David and Anita are the best service team.
June 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Geoff, for your continued support and for taking the time to leave us such a kind review. We're delighted to hear you've once again received first-class service. David and Anita will be especially pleased to read your comments—they'll really appreciate the recognition. We look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
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