My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer service
My first dealings with Tracks, I was impressed with service I received. All of the staff were friendly and informative. I also liked the fact that I received updates throughout the service and MOT via text email and even a video. Would happily recommend to anyone to use this garage.
June 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted that your first experience with Tracks was such a positive one. It's great to hear that our team kept you informed throughout your service and MOT, and that you found the updates and video vehicle health check helpful. We really appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Car service
As always, friendly staff, work completed as advised, kept me informed at all stages, great service, thoroughly recommended
June 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review, David. We're delighted to hear that you've once again experienced the friendly service we're known for and that you felt well informed throughout your visit. It's great to know everything was completed as promised, and we really appreciate your recommendation. We look forward to welcoming you back next time. Best regards, Harry Ody (Director)
Thank you Dan!!
I purchased a second hand electric vehicle which I absolutely love! The sales executive Dan has helped me from start to finish with the process. Dan is super friendly, doesn’t make you feel pressured to do anything and kept me informed every step of the way. Thank you!! :)
June 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Amanda, for your wonderful review. We're delighted to hear you're loving your electric vehicle and that Dan made the whole buying experience so enjoyable. He'll be thrilled to know his friendly, no-pressure approach and regular updates made such a positive impression. We wish you many happy miles in your new car and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
I've had two MOTs there in two months…
I've had two MOTs there in two months and the staff were amazing . An excellent service by all.
June 23, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Phil, for your kind review and continued support. We're delighted to hear that our team provided excellent service on each visit. Your feedback means a great deal to us, and we look forward to welcoming you back whenever you need us. Best regards, Harry Ody (Director)
Service above and beyond
Pete in parts really looked after me, he went above and beyond. Service here is fab 10/10
And I know excellence in service as I used to travel the world presenting on it.
June 24, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, David, for your fantastic review. It means a great deal to receive such high praise, especially from someone with your background in customer service. Pete will be delighted to hear your kind words, and we're thrilled he went above and beyond to look after you. We really appreciate your support and look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Personal and friendly customer service.
Personal and friendly customer service.
June 8, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Ruth, for your kind review. We're delighted to hear that you enjoyed the personal and friendly service from our team. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Perfect
The whole experience was brilliant from start to finish
Dan is probably the nicest salesman you'll ever meet. Non pushy, easy going and friendly.
Highly recommended
June 12, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted to hear that your experience was brilliant from start to finish. Dan will be especially pleased to know his friendly, relaxed and no-pressure approach made such a positive impression. We really appreciate your recommendation and hope you enjoy many happy miles in your new car. Best regards, Harry Ody (Director)
Very efficient process
Very efficient process. Good communications, before and during. Helpful reception staff. service and mot carried out quickly
June 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Steven, for your kind review. We're delighted to hear that you found the whole process efficient and that our team kept you well informed throughout. It's great to know our reception staff looked after you and that your service and MOT were completed promptly. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Excellent service
Excellent service as always, all carried out with a helpful, knowledgeable & reassuring manner.
June 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review and continued support. We're delighted to hear that you've once again received excellent service from our team. It's wonderful to know that our helpful, knowledgeable and reassuring approach made a positive difference. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Fantastic deal
Very friendly, good advice and not pushy at all. Smooth from start to finish and a good trade in price considering the cars were 0% finance.
June 17, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted to hear that you found the whole process smooth from start to finish and appreciated our friendly, no-pressure approach. It's great to know you were pleased with your part-exchange valuation, and could help you take advantage of the 0% finance offer. We wish you many happy miles in your new car and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Tracks Exeter went above and beyond to…
Tracks Exeter went above and beyond to fix the front coil spring on my Suzuki Swift.
It snapped on sunday morning Phoned Tracks on Monday
Took car in on Tuesday at 07.30
Car was fixed and returned to me by 09.30 same day.
Absolutely fantastic service honestly can't thank them enough.
Ps
Not the first time I have received this sort of service from them.
June 23, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Rodney, for your fantastic review and for your continued support. We're delighted we could get your Swift repaired and back on the road so quickly, especially after such an unexpected problem. It's wonderful to hear that you've consistently received this level of service from our team, and your kind words mean a great deal to us. We look forward to being there whenever you need us. Best regards, Harry Ody (Director)
The car & company do it well.…
I needed my car to be collected & returned this time. And you were very obliging & helpful in doing this for me.
The front desk instore were, and always are a great asset for you.
June 12, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Jennifer, for your lovely review and for your continued support. We're so pleased we could help by collecting and returning your car, making things a little easier for you. Your kind words about our front-of-house team mean a great deal—they'll be delighted to know their friendly service is so appreciated. We look forward to welcoming you again in the future. Best regards, Harry Ody (Director)
Was greeted on arrival
Was greeted on arrival, apologies coffee machng out of order, but was asked if I wanted a drink and staff were most welcoming.
June 18, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Mike, for your kind review. We're delighted to hear that you received a warm welcome and that our team looked after you during your visit. We're pleased to let you know the coffee machine is now back up and running, so we'll be sure to have a fresh cup waiting for you next time!
Best regards,
Harry Ody (Director)
Tracks first rate service - every time.
Tracks are super. Over the years had 4 cars through them. First class service
June 13, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Lynn, for your continued support over the years. We're honoured that you've chosen us for four cars and delighted to hear that you've consistently received first-class service from the team. Your loyalty means a great deal to us, and we look forward to helping you again in the future.
Best regards,
Harry Ody (Director)
Great service
Great service from beginning to end,receptionist really friendly and helpful and car service,MOT and repair done on time with car spotless on pick up would highly recommend.
June 19, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Glyn, for your fantastic review. We're delighted to hear that you received great service from start to finish and that our team made such a positive impression. It's wonderful to know your vehicle was returned on time and looking spotless. We really appreciate your recommendation and look forward to welcoming you back in the future.
Best regards,
Harry Ody (Director)
An annoying and intermitent Squeak !
I had to wait a few weeks for my appointment and i had to bring it in on 2 occaisions before the problem was diagnosed correctly. Once the prpblem was identified it wad fized very quickly.
The staff at Tracks are all friendly polite and professional
June 9, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Stella, for your feedback and for your patience throughout the process. While we're sorry it took a couple of visits to pinpoint the cause of the intermittent squeak, we're pleased that once identified, the issue was resolved quickly. We really appreciate your kind comments about our team and are delighted that their friendly and professional approach stood out.
Best regards,
Harry Ody (Director)
Came to get my air con fixed
Came to get my air con fixed. Only took half an hour - super pleased! Anita is always friendly and efficient!
June 9, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Julia, for your lovely review. We're delighted to hear that your air conditioning was fixed so quickly and that you were pleased with the service. Anita will be especially pleased to hear your kind comments about her friendly and efficient support. We look forward to seeing you again in the future.
Best regards,
Harry Ody (Director)
Brilliant
The friendliness, and also there was no pressure. They understand that buying a car is a big deal and they wanted to make sure you made the right decision. They offered me a car for 24 hours as a test drive. Can't fault the experience I enjoyed the process and there was nothing they wouldn't do for you. When I picked up the car it was all explained how to use it and also there was 3 other employees who was really pleased for you. You certainly are a part of the Suzuki family and it's great.
June 1, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Andy, for your continued loyalty and for taking the time to share your experience. It’s wonderful to hear that our team made the process enjoyable and relaxed, while ensuring you had all the information you needed to make the right choice. We truly value your trust in us and are delighted that you felt so well looked after. Enjoy your new Suzuki, and thank you for being part of the Suzuki family.
Best regards,
Harry Ody (Director)
Excellent customer service
Excellent customer service, I always find this garage very helpful
June 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Maria, for your kind review. We're delighted to hear that you've consistently found our team helpful and that you've received excellent customer service. We really appreciate your support and look forward to assisting you again in the future.
Best regards,
Harry Ody (Director)
Very efficient and helpful
June 4, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thanks for your 5-star review, Mary. We're pleased you found our team efficient and helpful. We hope to see you again soon. Best regards, Harry Ody (Director)
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