My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Superb service as usual and great team…
Superb service as usual and great team to deal with. Washing the car at the end was a nice touch too.
May 8, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support. We're delighted to hear you received another great experience from the team. It's also nice to know the freshly washed car was appreciated.
Best regards,
Harry Ody (Director)
Yearly Service & MOT
The team are always very pleasant and helpful and keep me informed of any extra work that needs doing, along with the cost.
My car is collected and delivered back with care, and cleaner than when it went!
April 30, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Paula,
Thank you for your kind review. It's great to hear that the team kept you well informed throughout and that you were happy with the collection and delivery service. We're especially pleased your car came back looking even better than when it left!
Best regards,
Harry Ody (Director)
job done right on time freindly people…
job done right on time freindly people in reception.
May 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Bob,
Thank you for your review. We're pleased to hear everything was completed on time and that you received a warm welcome from our reception team. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Harry Ody (Director)
Service and MOT
Tracks had my Suzuki Celerio in for a service and MOT. I have been visiting Tracks for 6 years since I bought the car from them. Anita who deals with the process was friendly and helpful as always. I was given a three hour time slot and the car was ready well within the time. They found no issues with my car and it was returned all cleaned in perfect condition. Also with the good news Suzuki now offer a 10 year warranty at no extra cost. Everything about the experience inspires confidence and I never regret buying my Suzuki from Tracks of Exeter and will continue to trust them to look after my car.
April 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Craig,
Thank you for your thoughtful review and for your loyalty over the past six years. We're delighted to hear that Anita continues to provide the friendly and helpful service you've come to expect, and that your vehicle was completed ahead of schedule and returned in excellent condition. It's especially pleasing to know that your experiences with us continue to inspire confidence. We truly value your trust and look forward to looking after your Suzuki for many years to come.
Best regards,
Harry Ody (Director)
As always brilliant service from both…
As always brilliant service from both the engineers & especially the service team, Dave particularly.
April 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support. It's wonderful to hear that you've once again received brilliant service from both our technicians and service team. We'll be sure to pass on your kind comments to Dave, who will be delighted to receive the mention.
Best regards,
Harry Ody (Director)
Every thing is well organised and staff…
Every thing is well organised and staff provide a sterling service from start to finish.
April 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi David,
Thank you for your kind review. We're delighted to hear that everything was well organised and that our team provided excellent service from start to finish. We truly appreciate your feedback.
Best regards,
Harry Ody (Director)
My daughter has put 22000 miles on the…
My daughter has put 22000 miles on the poor little car this year but apart from tyres passed an mot so a testament to suzuki reliability, plus always such a great fuss free service from David and the others.
April 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi David,
Thank you for your lovely feedback. Putting 22,000 miles on a car in a year is certainly putting it to the test, so it's great to hear it sailed through its MOT with only tyres needed. We're also pleased that David and the team continue to make servicing straightforward and hassle-free. Your support is much appreciated.
Best regards,
Harry Ody (Director)
Very professional at all times courtesy…
Very professional at all times courtesy car provided while Car was in for MOT and service recommended
April 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Kevin,
Thank you for your review. We're pleased to hear you found the service professional throughout and that the courtesy car helped keep you on the move while your vehicle was with us for its MOT and service. We appreciate your recommendation.
Best regards,
Harry Ody (Director)
Super customer service
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita Hill are always helpful, informative and friendly. Even had the car valeted whilst in their care. I cannot praise the customer service here more highly.
April 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Richard,
Thank you for such a wonderful review. We're delighted to hear that Pete and Anita looked after you so well and kept you informed throughout the process. It's great to know the repair was completed smoothly, and we're pleased the valet was a welcome bonus. Your kind words mean a great deal to the whole team.
Best regards,
Harry Ody (Director)
The service went smoothly and staff…
The service went smoothly and staff were very helpful
April 22, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Peter,
Thank you for your review. We're pleased to hear everything went smoothly and that our team was able to help. We appreciate your feedback and look forward to welcoming you back.
Best regards,
Harry Ody (Director)
Excellent personable service
Excellent personable service. No pressure, but loads of useful information which led to a great outcome. I'm thrilled to bits with the car and feel I received a good deal. Mark
March 31, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your lovely review, Mark. It's fantastic to hear you felt well supported throughout the process, with plenty of helpful information and no pressure. We're delighted you're thrilled with your new car and felt you received great value.
Best regards,
Harry Ody (Director)
William Stoyle
Well received at dealership William Stoyle the sales executive was very informative and very knowledgeable on the Suzuki evitara ultra that was purchased
April 8, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi John,
Thank you for your kind feedback. We're delighted to hear that William provided such informative and knowledgeable assistance throughout your purchase. We hope you're enjoying your new e Vitara and appreciate you choosing us.
Best regards,
Harry Ody (Director)
Easy check-in at 10.30 and out by 1 pm
Easy check-in at 10.30 and out by 1 pm. Moved recently so first time with this Suzuki dealership and impressed with the service
April 14, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're pleased your first visit was such a positive experience and that everything ran smoothly for you. We appreciate your feedback and look forward to seeing you again.
Best regards,
Harry Ody (Director)
Always a good service
Always a good service. Always friendly staff always reliable 👍🏻❤️
April 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mandy,
Thank you for your kind review! We're delighted to hear you've consistently received friendly and reliable service from our team. We really appreciate your support.
Best regards,
Harry Ody (Director)
They made good..........
Although an error had been made in supplying a wheel brace, the were quick to rectify their error very quickly & even got me a replacement tyre at cost price instead of me having to go & search for one at full retail.
April 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Howard, thank you for your understanding and for sharing your experience. We’re sorry again for the initial issue, but we’re pleased we could put things right quickly and get you back on the road without too much inconvenience. It’s great to hear the team were able to help and support you with a fair solution. We really appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
Pleasant helpful staff comfortable…
Pleasant helpful staff comfortable waiting area with hot drinks machine
April 8, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mary, thank you for your review. We’re pleased to hear you found the team helpful and enjoyed the comfort of our waiting area. It’s great to know the little touches made a difference. We appreciate your feedback and hope to see you again soon. Best regards, Harry Ody (Director)
Jack Gardner is an absolute star at…
Jack Gardner is an absolute star at Tracks in Exeter.we advised our budget for a newer car and the help he gave was second to none.He actually sold us his Demo car in which we are over the moon with, this being our 2nd car from tracks.doubtful we would shop anywhere else to be honest.the after service is faultless and all staff are absolutely brilliant, always happy to help with honesty beyond belief. Nothing is too much trouble.
From going to just look for a car to an actual purchase Jack had everything covered and made us feel at ease throughout..
Thankyou, we are forever grateful xx
March 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Karen, thank you so much for such an amazing review. We’re absolutely delighted to hear how happy you are with your new car and the experience throughout. Jack will be over the moon with your kind words — we’ll make sure they’re passed on to him. It’s fantastic to have your continued support, and we’re so pleased the team could make everything feel easy and stress-free from start to finish. Enjoy your new car, and we look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Excellent service
Excellent service, convenient booking system as well as approachable and helpful staff.
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Simon, thank you for your great review. We’re really pleased to hear you found the booking process convenient and the team helpful and approachable. Your feedback is much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
Very efficient and pleasant to deal…
Very efficient and pleasant to deal with. Car was well cleaned on return and supplied with full report on test and condition .
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Roy, thank you for your feedback. We’re glad to hear everything was handled efficiently and that you found the team a pleasure to deal with. It’s great to know the vehicle presentation and report met your expectations too. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
Great attention and service from Jack…
Great attention and service from Jack and the team as usual.
March 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Stephen, thank you for your kind words. We’re really pleased to hear you received great service from Jack and the team once again. We’ll be sure to pass your feedback on — it’s always appreciated. Look forward to seeing you again soon. Best regards, Harry Ody (Director)
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