My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Got me what I wanted in good time.
Got me what I wanted in good time.
March 19, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Terry, thank you for your review. We’re pleased we could get everything sorted for you quickly and efficiently. Enjoy your new vehicle, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Professional and courteous service
April 1, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Patricia, thank you for your feedback. We’re pleased to hear you found the service professional and courteous. It’s much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
All easy and smooth transaction
April 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Clare, thank you for your review. We’re glad to hear everything was straightforward and hassle-free for you. We appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
Always great service from Tracks.
Always great service from Tracks.
My car is collected from my home address in Taunton, serviced & MOT'd then returned later in the day.
Always friendly & courteous staff from the gentleman who collects the car to the staff who contact you by phone.
Excellent service ....can't fault it.
March 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Kathryn, thank you for your fantastic feedback. We’re delighted to hear how pleased you are with our collection and delivery service — and that the whole process runs smoothly for you. It’s great to know the team are making a positive impression at every stage. We really appreciate your kind words and continued support. Best regards, Harry Ody (Director)
Well organised and professional
Well organised, kept me informed and loan car was spot on. Everything was on time as promised.
March 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your feedback. We’re pleased to hear everything ran smoothly and on time, and that the loan car worked well for you. Keeping you informed throughout is something we really focus on, so it’s great to know that came across. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
Professional and reliable service
March 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Christine, thank you for your review. We’re pleased to hear you found our service professional and reliable. Your feedback is much appreciated, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Tracks of Exeter - Best dealership by far!
Tracks of Exeter is by far the best dealership I ever dealt with. Amazing customer service and quality workmanship from start to finish. My car also leaves there gleaming after every service thanks to the incredible team of valeters. What a treat! I feel so valued as a customer and literally can't speak highly enough of the whole team. Keep up the good work and thank you 👏
March 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much for such fantastic feedback. We’re absolutely delighted to hear how highly you rate your experience with us. It’s great to know the whole team are making a difference and helping you feel valued every visit. We really appreciate your support and kind words, and we look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Very professional & polite staff.
Very professional & polite staff, always had a preference for Suzuki cars , Will Braddock made us feel relaxed with a easy handover.
March 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind feedback. We’re delighted to hear you had a positive experience with the team and that everything felt relaxed and straightforward. I’ll be sure to pass your comments on to Will — he’ll really appreciate it. Enjoy your Suzuki, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Visited Tracks Exeter on Friday for a…service and mot
Visited Tracks Exeter on Friday for a service and an mot. Every time we go there all the staff are extremely helpful and nothing is too much for any of them. Always welcoming and I know people might say yes because they want to take your money from you but you don't have to go there for a service and mot. I choose to take my car there because they do a very good job. All of them. Thank you
March 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Louise & Robert, thank you for such a thoughtful review. We’re really grateful for your continued support and kind comments about the team. It’s great to hear you always feel welcome and well looked after — that’s exactly what we aim for. We truly appreciate you choosing us each time, and we look forward to seeing you again. Best regards, Harry Ody (Director)
Since I got my car from tracks all of…
Since I got my car from tracks all of the staff there, have been very friendly and have given me brilliant customer service and have been amazing towards me and have spoken to me how I would like to be talked, so I would recommend anyone to them.
March 19, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much for your kind words — it really means a lot. We’re so glad to hear you felt well looked after and that the team made your experience a positive one. We always aim to treat people the way we'd like to be treated ourselves, so it’s great to know that came across. Enjoy your car, and if you ever need anything at all, we’re here to help. Best regards, Harry Ody (Director)
Friendly Helpful Staff
Staff friendly and helpful and nothing too much trouble
March 17, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Margaret, thank you for your lovely review. We’re really glad you found the team friendly and helpful — it means a lot. Best regards, Harry Ody (Director)
Very welcoming and friendly
Very welcoming and friendly. Our expectations were exceeded.
All of the cars we saw on site were very well presented and clean.
Jack Gardner the salesman was very professional, knowledgeable and friendly.
March 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi James, thank you for the lovely feedback. We’re so glad you had a great experience, and I’ll be sure to pass your kind words on to Jack. Best regards, Harry Ody (Director)
SuzukiVitara service
My car was serviced quickly and efficiently. It looked cleaner and newer after the complimentary wash and vac!
The friendly staff talked me through the results of the service with helpful advice.
March 12, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Paul, thank you for your lovely review. We're really pleased to hear you were happy with your Vitara service and that the wash and vac made it feel even better when you got it back. It's great to know the team looked after you and took the time to talk you through the results and advice. We really appreciate you choosing us and look forward to seeing you again next time. Best regards, Harry Ody (Director)
My first visit
I bought my vehicle from a local garage which held a Suzuki franchise. That was taken away/lost and as a result, to maintain its warranty, I now have to make a round trip of 90/100 miles on horrendous pot holed roads. I don't mind doing that to have some peace of mind that Suzuki may offer some support if there is a failure on the vehicle. I cannot fault the staff, very friendly and polite, staff appear to be helpful and genuine. Far better than going to a large franchise dealership. All the facilities were at my disposal. It was a much better experience than some of the more 'up market' vehicle manufacturer dealerships. I can only mark my visit to Tracks down on one thing (which doesn't deserve the loss of a star.) Because I spend a lot of time caring for my car and I do not want it to experience a pressure washer and/or traffic film remover. That was endorsed on the job sheet, but sadly, staff were in auto and I went back to my car which was in a worse visual condition than it was when it went in. I now have to wash and wax it again. Enthusiastic staff didn't look at the job sheet. I have already booked next years service.
March 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mike, thank you for taking the time to share such a detailed review following your first visit. We're really pleased to hear that you found the team friendly, helpful and genuine, and that the overall experience compared favourably with larger dealerships. It means a lot that you’re willing to travel the distance to visit us, and we’re glad you’ve already booked in for next year. We’re sorry to hear that your request regarding the vehicle wash was missed on this occasion. Your comments are appreciated and we’ll make sure the team are reminded to check the job sheet carefully so that customer preferences are always followed. Thank you again for your feedback and for choosing Tracks. Best regards, Harry Ody (Director)
Always good service & clean vehicles…
Always good service & clean vehicles returned thats why we have 6 Suzuki with Tracks….Never had a vehicle break down been with you over 6 years now!! Thanks from us all
March 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Ray, thank you all for your continued support. We're delighted to hear you've always received good service and that your vehicles are returned clean and well looked after. Having six Suzuki's with us and your loyalty over the past six years really means a lot to the whole team. Thank you for your kind words. Best regards, Harry Ody (Director)
Really easy to do business with
Really easy to do business with, Will was very helpful, always a pleasure to deal with, no pressure just very easy.
March 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mr Davis, it’s great to hear you found everything easy and straightforward. We’re really pleased Will was so helpful and made the whole experience relaxed and pressure free. Thank you for your kind feedback. Best regards, Harry Ody (Director)
Very polite staff
Very polite staff. Efficient service. Team held car for me until I could collect following day. Great team.
March 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jonathan, we’re really pleased to hear you had such a positive experience. It’s great to know the team were polite and efficient, and that we could help by holding your car until the next day. Thank you for your kind feedback. Best regards, Harry Ody (Director)
Tracks always are very kind& helpful
Tracks always are very kind& helpful. Their service team are always nice. And always eager to help in anyway they can. I have had my car serviced & mot there for at least 20 years. And I can not fault them in anyway. It’s always a pleasure . David alway explains things very well. And all the team are always very helpful.
March 2, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mrs Trebble, thank you for your continued support over the years. We're delighted to hear the team have always been kind and helpful, and that David and the service team continue to look after you so well. Your loyalty means a great deal to us, and we truly appreciate you taking the time to share your experience. Best regards, Harry Ody (Director)
10/10 Excellent Service 👌 😊
As always I’m very pleased with the work carried out on my car and the high level of customer service from Tracks Suzuki at Exeter. The Aftersales team are exceptional, friendly yet professional and the attention to detail with the admin/paperwork is outstanding. My car is always cleaned by the team too which is a real bonus! Full credit to the team. I’ve been a customer at Tracks for over 25years and will long remain so. I would definitely recommend Tracks Suzuki at Exeter!
February 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jules, it means a great deal to have your support for over 25 years. We're delighted to hear you continue to receive such a high level of service from the Aftersales team and that the attention to detail is appreciated. Thank you for your kind recommendation and continued loyalty to Tracks. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi Rose, thank you for your kind feedback. We're delighted to hear you received brilliant service and appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
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