My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service and great…
Excellent customer service and great communication during the visit. Would highly recommend to friends and family.
February 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Marilyn, thank you for your kind recommendation. We're really pleased to hear you received excellent customer service and clear communication during your visit. We truly appreciate your support. Best regards, Harry Ody (Director)
Great customer service
Great customer service, friendly and polite. Took time to explain everything in great detail
February 11, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Julian, we really appreciate you taking the time to leave your feedback. It’s lovely to hear the team were friendly and polite, and that everything was explained clearly and in detail. Thank you for your kind words. Best regards, Harry Ody (Director)
Suzuki Vetara
Friendly people, no unwanted pressures, fair deal, efficient.
February 19, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Nick, thank you for your feedback. We're pleased to hear you found the team friendly and the process straightforward, with no pressure. We hope you enjoy your Vitara and appreciate you choosing us. Best regards, Harry Ody (Director)
First class Suzuki Dealer
Will Braddick was extremely professional and offered expert advice without putting any pressure on me. He kept me informed during the preparation time for my car and the handover was excellent.
February 17, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Helen, it’s great to hear you had such a positive experience. We're really pleased Will was able to offer helpful advice and keep you well informed throughout the process. Thank you for your kind feedback, and we hope you enjoy your new car. Best regards, Harry Ody (Director)
Just Superb The whole experience of dealing with…
The whole experience of dealing with Tracks is just superb.Totally competent people who seem very happy with their jobs.
February 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mike, we're delighted to hear you had such a positive experience and that the team made such a good impression. Your feedback means a lot to us. Best regards, Harry Ody (Director)
Extremely good service with booking and…
Extremely good service with booking and courtesy car ready.
Service completed and full video report sent to me directly.
February 18, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Julie, we’re really pleased to hear everything went smoothly for you. It’s great to know the booking process was easy, the courtesy car was ready, and that the service and video report kept you well informed. Thank you for your feedback. Best regards, Harry Ody (Director)
Excellent service as normal 😘
February 17, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Amanda, thank you for your lovely feedback. We're really pleased to hear you continue to receive excellent service from the team. We truly appreciate your support. Best regards, Harry Ody (Director)
They provide a good service reliable…
They provide a good service reliable everybody you deal with is very helpful and polite
February 9, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Michael, thank you for your kind feedback. We're pleased to hear you’ve found the team reliable, helpful and polite. We really appreciate you taking the time to leave a review. Best regards, Harry Ody (Director)
Tracks Suzuki, Exeter for attractive Offers & Excellent Afterservice
I have always found Tracks. Suzuki @Exeter to be professional, reliable and extremely personable in all aspects of their work. Their prompt attention to the needs of the customer and attention to detail also go towards the enhancement and attractiveness of the company when deciding what future car to purchase.
All of their staff are to be commended for the excellent service they provide and in particular Mr David Upton, Anita Hill and Peter are well worthy of praise.
February 9, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Christopher, thank you for such thoughtful feedback. We're delighted to hear you’ve always found the team professional, reliable and personable. Your kind words about David, Anita and Peter will mean a great deal to them, and we’ll be sure to pass on your thanks. We truly appreciate your support and look forward to helping you again in the future. Best regards, Harry Ody (Director)
A Company that thinks about their customer's needs!
We have never felt "hurried" by this Company.
They took on-board any problems with finance matters or documentation, giving us a problem-free purchase.
The representative went through all the main car controls, answered all our questions, and even set up between our 'phone and the entertainment centre.
January 30, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Barry, we really appreciate you sharing your experience. It’s great to hear you felt supported throughout the process and never rushed, and that the team could help make everything straightforward with the finance and paperwork. We’re also pleased the handover and setup were helpful. Thank you for your kind recommendation. Best regards, Harry Ody (Director)
I have been with Tracks for many years…
I have been with Tracks for many years now and my experience with them has always been very positive. A great dealership, great cars and wonderful staff. My new
Swift is everything I would want in a car and I was very happy with my purchase.
February 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi John, thank you for your continued support over the years. We're delighted to hear you've always had such positive experiences with the team, and that you're so pleased with your new Swift. Your kind words mean a lot to us, and we hope you enjoy every mile in your new car. Best regards, Harry Ody (Director)
Excellent experience at Tracks Suzuki…
Excellent experience at Tracks Suzuki Exeter!
From the first visit to driving away in my new car, everything was handled perfectly. The team is very knowledgeable and didn’t pressure me at all.
A big thank you to Will and the staff for making the whole process so smooth and enjoyable.
February 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Marilena, it’s wonderful to hear you had such a positive experience with us. We're delighted the team made the whole process smooth and enjoyable, and that you felt well supported without any pressure. Thank you for your kind words, and we’ll be sure to pass your thanks on to Will and the team. Enjoy your new car. Best regards, Harry Ody (Director)
Very satisfied with the professional…
Very satisfied with the professional service provided by Tracks.
February 5, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Janet, thank you for your kind feedback. We’re really pleased to hear you were satisfied with the service and appreciate you taking the time to share your experience. Best regards, Harry Ody (Director)
5* from start to finish
I’ve had a fantastic experience with Tracks and couldn’t recommend more highly.
I purchased a 2022 Swift Sport from Jack, which was a seamless and professional experience from start to finish. I couldn’t ask for more from a sales consultant, very straightforward and well taken care of.
After collection, I noticed a small noise from the suspension when going over speed bumps. This was booked in promptly and looked over by the service department. Again, very friendly, knowledgeable and efficient service.
Overall, Tracks have been great to do business with and I will gladly drive the 70 miles to them for servicing and perhaps a future car purchase.
January 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Ed, thank you so much for such a fantastic review and recommendation. We’re delighted to hear you had a 5-star experience from start to finish. Jack will be really pleased to know he made your purchase of the Swift Sport such a smooth and straightforward one. We’re also glad our service team could quickly and efficiently sort the suspension noise for you — looking after our customers after collection is just as important to us as the sale itself. The fact you’re happy to travel 70 miles to see us really means a lot, and we truly appreciate your trust. We look forward to welcoming you back for servicing and hopefully helping with your next car in the future. Best regards, Harry Ody (Director)
Annual Service - excellent
Very considerate, on time and efficient handling of the annual service. Excellent all round.
January 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Duncan, thank you for your lovely review. We’re really pleased to hear you found the annual service considerate, efficient, and completed on time. Providing an excellent all-round experience is always our aim, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again. Best regards, Harry Ody (Director)
TRACKS SUZUKI EXETER .
The salesperson ( Jack ) was very helpful. Was very helpful with my trading car, he could not give me much for it so arranged to go to a buy any car just up the road. Sorted that out. Pick up the car a few days later, no hassle and bought a service plan. I would recommend this company.
January 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Gary, thank you very much for your review and recommendation. We’re really pleased to hear Jack looked after you so well and helped make the whole process as straightforward as possible, including sorting out the best option for your part exchange. It’s great to know everything went smoothly when collecting your new car and that you found value in the service plan too. We really appreciate your support and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Once again Tracks Suzuki Exeter have…
Once again Tracks Suzuki Exeter have given excellent service.
My car developed a fault with the Automatic Gear system. They identified the fault, rang me with an update and had it repaired within 5 days, and all covered by a warranty.
I’m so glad I have a Service Plan with them .
January 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Carole, thank you for taking the time to leave such a lovely review. We’re really pleased we could quickly identify the fault, keep you updated, and get everything sorted under warranty. It’s great to hear how much value you get from your Service Plan — that peace of mind is exactly what it’s there for. Thank you for your continued trust in us, we’re always happy to help. Best regards, Harry Ody (Director)
Prompt and easy to deal with
January 22, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Peter, thank you for your review. We’re really pleased you found everything prompt and easy — that’s exactly what we aim for. We appreciate your support and look forward to helping you again in the future. Best regards, Harry Ody (Director)
Excellent service
Excellent service : always prompt .
Car collection from home very much appreciated .
January 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Jennifer, thank you for your lovely review. We’re really pleased you found our service prompt and that the home collection made things easier for you. We truly appreciate your support and look forward to helping you again in the future. Best regards, Harry Ody (Director)
Tracks exeter
The staff particulary Anita , the service given as always perfect
January 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Paul, thank you very much for your kind words. We’re so pleased to hear you received our usual high standard of service, and Anita will be delighted to know she made such a great impression. We really appreciate you taking the time to leave a review and look forward to seeing you again soon. Best regards, Harry Ody (Director)
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