My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always very polite and helpful and…
Always very polite and helpful and always wash and vacuum the car.
September 10, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ann, thank you for leaving a 5-star rating and review - we really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They always collect my car from my home…
They always collect my car from my home and deliver it back to me. The gentleman who collects it is always very kind and helpful. They do a lovely job on my car and I cant rate them highly enough.
I would definitely recommend them.
September 9, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hilary, thank you for taking the time to share your experience with us. We really value your support and recommendation. We’re delighted to hear that you’ve been happy with the service and that our team has made things easy and convenient for you. I’ll be sure to pass on your feedback. We truly appreciate your support and look forward to looking after your car in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Execellent srvice in all respects as…
Execellent srvice in all respects as normal
September 8, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Steve, thank you for your kind feedback. We’re delighted to know that you consistently find our service excellent, and we look forward to welcoming you back again. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
They picked up the car at 9-30 in the…
They picked up the car at 9-30 in the morning kept me informed over the day carried out an mot and service and delivered back in the afternoon fantastic service as usual.
September 1, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Ian, thank you for sharing your feedback. We’re really pleased to hear you were happy with the collection, MOT, service, and delivery. Keeping you updated and making the process smooth is always our priority. We truly appreciate your continued trust and look forward to helping you again next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Friendly, efficient and helpful
Always very efficient and helpful service. Great communication Friendly staff.
August 27, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christine, thank you for sharing your feedback with us. We're delighted to hear that you enjoyed dealing with our team and that you rate our service highly. Your support is really valued and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Fantastic
Fantastic, friendly service. Excellent members of staff. Would highly recommend!
August 26, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Mel, thank you for your kind feedback. We're delighted to hear you had such a positive experience with our team. Your recommendation is much appreciated, and we look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Efficient
Efficient. Did the required job and beautifully cleaned my car
August 21, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stan, thank you for sharing your feedback with us. It's great to hear that you enjoyed dealing with our team. We look forward to welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Brian, thank you for leaving a 5-star rating and review, we really appreciate your support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Diana, thank you for your kind words. We’re thrilled to hear you were happy with the service and your freshly cleaned car. We look forward to seeing you again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
As always nothing is to much trouble
As always nothing is to much trouble
August 15, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Annette, thank you for leaving a 5-star rating and review. We really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Brilliant service at Tracks, Exeter!
All the people in Tracks, Exeter are always very friendly, helpful and professional. I always praise them to my friends. Extremely happy with their service. Thank you!
August 15, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for your kind feedback. We're delighted to hear that you enjoyed dealing with our team and really appreciate your recommendation. We look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks are brilliant very helpful and…
Tracks are brilliant very helpful and very professional and treat you always with respect ( even women) . Most garages no not in my experience
August 12, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Marlene, thank you for sharing your experience with us. We’re really pleased to hear that you felt well looked after by our team and believe every customer deserves the same high level of service. We truly appreciate your support and look forward to helping you again in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks staff are professional
Tracks staff are professional and they kept me updated throughout the service with extra costs for new tyres and a windscreen wiper. Altogether a pleasant experience
August 11, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for taking the time to review your experience - your feedback is much appreciated. We're thrilled to hear you enjoyed dealing with our team and appreciated the updates throughout your service. We look forward to welcoming you back next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Great service!
The staff at Suzuki, Exeter are friendly, professional and always go the extra mile when looking after my car, my dog and myself.
August 6, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you for taking the time to leave a review. We're thrilled to hear that you are always taken care of by our team and that you rate our service highly. We really appreciate your kind words and look forward to welcoming you back soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Martin thank you for leaving a 5-star rating and review - we really value your feedback and support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Fabulous customer service as always
Fabulous customer service from the super team at Tracks, Exeter yet again! Excellent job, thank you, just keep doing what you’re doing.
August 1, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Shelly, thank you for sharing your experience. It's great to hear that you always enjoy dealing with our team and that you rate our service highly. We really appreciate your continued loyalty and support and look forward to welcoming you back in the future. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
YEARLY SERVICE
I Took my car in for a yearly service and MOT.
As I live 30 miles away, I had arranged to have a car on loan while mine was being serviced. I was impressed that the receptionist had all my details to hand when I arrived and the loan car was outside the showroom ready to drive right away. After taking my keys and showing me the loan car, the receptionist said that the car would be ready by the afternoon and made sure that she had the correct mobile telephone number for me in case of any problems.
While I was out in the loan car, I received a message informing me when the service had been completed and that I could pick my car up at any time before 5pm.
When I went to pick the my car up I saw a man who had all my details to hand and gave me the results of the service and MOT and the supporting documents. He also answered any questions that I had regarding my car.
I do not feel that the experience could have gone any better and have no hesitation in recommending this company
July 31, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Tony, thank you for taking the time to share your feedback with us. We’re delighted to hear that everything went smoothly during your visit and that you were satisfied with both the service and the convenience of the loan car arrangement. It's great to know that our team had everything prepared for your arrival and kept you informed throughout the day. We strive to make every part of the process as seamless as possible. We truly appreciate your recommendation and look forward to welcoming you back next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
I always drive away feeling confident…
I always drive away feeling confident and safe in my Suzie after any visit to Tracks in Exeter.
I have every trust that all the checks are made and my car will keep me on the road and working in the community.
Plus, its clean and shiny and smells grand 😃
July 30, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Lesley, thank you for taking the time to leave a review of your experience. We're delighted to hear that you feel confident and safe in your vehicle and that you are taken care of by our team. We look forward to maintaining your vehicle and welcoming you back on your next visit. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Gordon, thank you for leaving a 5-star review and feedback - we really value your support. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Always a great service
Always a great service, from pick up and drop off by Ollie. To be kept fully informed by email, text and phonecall.
Car comes back beautifully clean too
July 28, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Nicola, thank you for taking the time to share your experience. We're thrilled to hear that you had a great experience with Ollie and appreciated updates throughout. It's always our goal to keep you informed and return your car in top condition. We look forward to welcoming you back next time. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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