My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita H... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
691 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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As always a great welcome from everyone…
As always a great welcome from everyone who I walked past. The MOT was completed whilst I waited with a lovely hot coffee and a biscuit. My car was returned to me having had a service wash. As a lady on my own I feel comfortable and safe within the garage environment at Tracks of Exeter. Many thanks to the team.
October 20, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Diane, thank you for such a kind review. We're really pleased you always felt welcomed by everyone and felt comfortable while your MOT was completed. We're especially glad you feel safe and at ease with us — it means a lot. Many thanks for your kind words and continued trust. Best regards, Harry Ody (Director)
Friendly staff
Friendly staff that do their best to help all costs explained work done professionally
October 20, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Victoria, thanks for your review. We're really pleased to hear you found our staff friendly and helpful, and that everything was clearly explained and carried out professionally. Best regards, Harry Ody (Director)
Excellent service
Easy to book health check in. My car is collected from my address and delivered back the same day. The staff are all very helpful and cheerful.
October 16, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Joanne, thank you for the wonderful feedback. We're glad our booking and collection service makes things simple. We appreciate your support. Best regards, Harry Ody (Director)
Absolutely bench mark 10/10
Absolutely bench mark 10/10. Nothing was a problem and communication brilliant
Thank you
October 14, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much. Hearing a "10/10" truly means a lot to us. We're pleased everything went smoothly and our communication hit the mark. We appreciate your kind feedback. Best regards, Harry Ody (Director)
Always good service from the front desk.
Always good service from the front desk.
October 17, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're glad to hear our service team consistently takes good care of you. We appreciate your continued support. Best regards, Harry Ody (Director)
Brilliant car dealership
I was offered a time for my car’s service/MOT that suited me. Given a time when I would be able to collect my car. Easy to book. Very friendly staff who explained everything.
October 16, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stella, thank you for your lovely review. We're so pleased to hear the booking process was easy and that our team looked after you throughout your service and MOT. We’re always here to help and hope to see you again soon. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Thank you! We're really glad to hear our customer service continues to be appreciated. Best regards, Harry Ody (Director)
Superb experience as usual with Tracks
October 13, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Roger, thank you for your review. We're delighted to hear you had another superb experience with us. We look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Efficient and friendly service
October 7, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thanks for your review. Glad we could provide a smooth and friendly experience for you. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Sandra, thanks for your review. We're always happy to help and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
As usual my car was repaired…
As usual my car was repaired efficiently and on time. Staff were very helpful and kind
October 3, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your continued support and feedback. We're glad we could get your car sorted quickly and that you felt well looked after by the team. Best regards, Harry Ody (Director)
Always a pleasant experience.
Easy, efficient and painless service from the team at Tracks.
September 30, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
We really appreciate your feedback! It means a lot to our team to know you had such a smooth and straightforward experience. Thanks for choosing Tracks. Best regards, Harry Ody (Director)
Great customer service
Great customer service from Tracks of Exeter. Very patient and keen to sort out the issues I was having with my car. They arranged for the car to be fixed under warranty with no hassle for me. The car was fixed quickly with great communication throughout. Lovely, helpful people.
September 24, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Julie, thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience and enjoyed dealing with our team. It’s always our goal to make things as smooth and stress-free as possible, so we’re delighted we could get your car sorted quickly under warranty. Thank you for choosing Tracks. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
As always
As always, a professional and first class service carried out in precise detail. Nine years of faultless service.
September 24, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Trevor, thank you for your kind words and for putting your trust in us over the the past nine years. We truly value your loyalty and are delighted to know our service has consistently met your expectations. We look forward to maintaining your vehicle for many more years to come. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
First class as alway!
First class as always! Always a smile and friendly greeting, thank you!
September 18, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Leslye, thank you for your feedback, we really value your custom and support. We're glad you always feel welcome and taken care of by our team. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Our usual first class service from…Tracks of Exeter Vitara servicing.
Our usual first class service from Anita and the team on the service desk. Always smiling and always so very helpful.
We are happy to know that our Vitara is in safe and capable hands.
Thank you and see you all again next year.
September 18, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Christopher, thank you for taking the time to leave a review of your experience. We’re delighted to hear that Anita and our team looked after you, and it’s wonderful to know you feel your Vitara is in safe hands with us. We really appreciate your trust and loyalty, and we look forward to welcoming you back next year. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Excellent customer service.
Excellent customer service.
We have been dealing with Tracks for years, since they were in Taunton.
We now travel all the way from Minehead to Exeter for their 1st class service. We wont be going anywhere else any time soon!
September 16, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Sandy, thank you for taking the time to leave a review and for your loyalty over the years. We’re delighted to hear that you make the journey from Minehead, and it means a lot to know our service keeps you coming back. We’ll continue to do our very best to make every visit worth it. Looking forward to seeing you again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Brilliant from Start to Finish
From the moment I arrived until I left after having my car MOT'd, checked over and washed I could not have been better treated. The staff here especially Anita on Reception and the mechanic who explained everything about the MOT and then what to watch out for.
September 15, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Alan, thank you for sharing your experience with us. We’re delighted to hear that you felt so well looked after during your visit. We really appreciate you taking the time to share your experience, and we look forward to welcoming you back. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Always a great experience
Always a great experience. Anita provides an exceptional meet and greet, seamless service and of course a welcoming smile. Thank you.
September 15, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Nicky, thank you for your kind feedback. We’re delighted to hear that Anita made your experience so enjoyable with her warm welcome and attentive service. We’ll be sure to share your feedback with her—it will mean a lot. We look forward to welcoming you back again soon. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
Tracks, Exeter amazing customer service
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.
August 1, 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Hi, thank you so much for taking the time to share your experience with us. We’re delighted to hear how smooth and stress-free the process felt for you and your family, especially while you were on holiday. It’s fantastic to know that Will and the rest of the team were able to support you every step of the way, from arranging finance transparently to overcoming the ID hiccup and ensuring your Polestar 2 was ready to drive away without delay. We’re especially pleased you felt no pressure. Your kind words mean a lot, and we’ll be sure to pass on your feedback to Will, our sales manager, and our director too – they’ll be thrilled to know the difference they made. We hope you’re loving your Polestar 2 and enjoying every drive. If you need anything in the future, we’ll always be happy to help. Thanks again for your recommendation and for putting your trust in us. Kind Regards, Hannah Gregory (Marketing Co-ordinator)
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