Tradecarsandcommercials Reviews 

18
TrustScore 4 out of 5

3.8

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  1. Car Dealer

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Used cars for sale in Prudhoe & Northumberland: Trade Cars & Commercials: Competitive finance deals, part exchanges welcome, call now!


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3.8

Great

TrustScore 4 out of 5

18 reviews

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3.8

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(18)

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Rated 5 out of 5 stars

Great Service

Dan has been a pleasure to work with. Quick and great service as usual! Highly recommend.

October 11, 2024
Unprompted review
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Reply from Tradecarsandcommercials

Hi Chloe, It has been a pleasure to work with you too and thank you for taking time to complete a review too. Best regards from all @ TC&C

Rated 5 out of 5 stars

Would thoroughly recommend...

Would thoroughly recommend buying a car from Dan. Such an honest and trustworthy guy who I have now bought 2 cars from. Wouldn't go anywhere else!!
Highly recommend, especially as a female who knows nothing about cars.

September 23, 2024
Unprompted review
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Reply from Tradecarsandcommercials

Thank you for taking time to complete a review of your experience with us. Your custom is very much appreciated and we hope to see you again in the future. Best regards Dan & the team @ TC&C

Rated 5 out of 5 stars

Wouldn’t buy a car anywhere else

We have now bought 2 cars from Dan at TC&C and would go nowhere else! Great cars and fantastic service - much so I’ve recommend family and friends who have bought cars there, some are also onto their 2nd, receiving the same fantastic service.

Thanks again, keep up the good work

September 6, 2024
Unprompted review
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Reply from Tradecarsandcommercials

Dear Chris,

Thank you so much for taking the time to leave a review. Your feedback is greatly appreciated. It’s always a pleasure to welcome you and your family, and we look forward to seeing you again during your next visit.

Best regards,
The team at TC&C

Rated 1 out of 5 stars

Bought a car from Daniel which when I…

Bought a car from Daniel which when I bought it I thought he was a stand up guy, but I was sadly mistaken. We sent it in to him when we started having issues after 3 attempts at fixing the car it was still broken. Now we are wanting to return it we can't and get our money back.
Having 2 children over the 6 weeks holiday asking to go on adventures to their favourite places and having to say no because we don't have a car broke my heart and still does to this day. All we want is to have our money back and the car returned. PLEASE AVOID this dealer he may seen really nice on the day you buy a car but once he has your money he doesn't care and won't return it if you reject your car. Have to give him 1 star as this doesn't allow a no star review.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

We used Dan just over 3yrs ago .

We used Dan just over 3yrs ago .
We had a MSPORT Van
We decided that we wanted a change bk to a car .
We contacted Dan and he came up with a good deal . We did an exchange
So we took a other trip 3hrs
And weren't disappointed with the RS would recommend people to use Dan

June 7, 2024
Unprompted review
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Reply from Tradecarsandcommercials

Hi David & Kimberley, Thank you for choosing to return to purchase your second vehicle from us, your repeat custom is very much appreciated and it was a pleasure to see you both again. I hope you thoroughly enjoy the RS and hope to see you again in the future. Best regards from everyone at TC&C

Rated 1 out of 5 stars

Legal Action Required: Daniel at TC&C Ltd is Refusing to Honour My Consumer Rights after selling me a faulty car.

I purchased a Land Rover Range Rover Evoque from Trade Cars & Commercials in March 2024, and the experience has been appalling. Daniel, the dealer, has repeatedly refused to acknowledge my consumer rights and is uncooperative, making legal action necessary.

Within the first month of ownership, I encountered several issues. The check engine light illuminated due to an exhaust system fault, and shortly after, a "battery low" message appeared. The replacement battery provided was neither like-for-like nor as recommended by a specialist Land Rover mechanic whom Daniel consulted with the car.

The problems escalated from there. The Diesel Particulate Filter (DPF) unexpectedly filled up, causing the car to enter limp mode, and high oil dilution was discovered along with multiple intermittent errors in the car's ECU.

Most recently, water ingress into the front passenger footwell raised serious concerns about potential past water damage.

This issue arose while the car was in the dealership's possession, despite Daniel’s assurances that there were no underlying issues with the vehicle before I picked it up.

When contacted about this new issue, Daniel claimed it was not present at the point of sale. However, given that these issues occurred only three months into ownership, it is clear that they must have been present or developing at the time of sale.

Despite numerous attempts to resolve these issues with the dealership, Daniel showed a complete lack of responsibility. I was without my car for almost a month during this three-month period due to delays in getting the car looked at, which was incredibly inconvenient.

When I called to inquire about when the car could be inspected, Daniel hung up on me. Attempts to obtain clear information about the repairs, particularly regarding the battery, went unanswered.

Following the DPF repair, I observed soot build-up on the exhaust just six days after use and an alarming increase in oil dilution, indicating ongoing issues.

The vehicle was advertised as being in "stunning condition," "meticulously maintained," "luxurious," and having "1 owner," but the numerous significant problems and the V5C suggest otherwise.

Now, I am left with a faulty vehicle and no accountability from Daniel at TC&C Ltd.Instead of addressing my legitimate complaints and legal rights, Daniel has blocked me on the business Facebook page, demonstrating a refusal to engage constructively and resolve these issues.

This unprofessional and petty action underscores their unwillingness to address customer concerns.This experience has completely shattered my trust in TC&C Ltd. The lack of transparency, poor customer service, and misrepresentation of the vehicle's condition have been extremely disappointing and frustrating.

I strongly advise potential buyers to exercise extreme caution and consider my experience before making a purchase from this dealership. Save yourself the stress and avoid Trade Cars & Commercials.

Moreover, Daniel has employed a fake solicitor in an attempt to force me to keep a problematic car, falsely claiming I do not have the right to reject it.

Thankfully, the Consumer Credit Act 1974 provides protection in this situation, and I continue to seek a full refund and compensation through my credit card.

To make matters worse, Daniel at TC&C Ltd has also breached several aspects of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 by mishandling my Subject Access Request and disclosing the previous owner's details in documents included with the car. I am currently in the process of addressing these violations.

I urge anyone considering a purchase from TC&C Ltd to think twice. The company's refusal to honour consumer rights, coupled with their misleading practices and disregard for data protection laws, highlights a fundamental lack of integrity and professionalism. Protect yourself and avoid the stress I have endured.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Daniel was great throughout the process of buying our new car. Very patient and knowledgeable.
I would definitely recommend going to TC&C Ltd to anyone.

March 25, 2024
Unprompted review
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Reply from Tradecarsandcommercials

Hi Victoria, Thank you for choosing to buy your new car from us. It was a pleasure dealing with you throughout the transaction and we hope you love your new car. If ever we can be of any assistance in the future, please get in touch and we will be most happy to help. Best regards from all the team at TC&C

Rated 5 out of 5 stars

Fantastic service, made the purchase of a car 300 miles away so easy !

Excellent company and customer service. We brought a Mini Convertible for summer driving. We purchased the car unseen, but Daniel provided a very detailed video, which was invaluable. Once we paid the £300.00 deposit the car was ours,Daniel arranged for the car to be delivered to us 300 miles away, got all paperwork completed we received an email from gov.uk to say the car was registered to us 2 days before the car arrived! The car was delivered by a man called Nigel who told me loves working with Daniel because he is proud to hand over his lovely cars. Would throughly recommend, never brought a car unseen before absolutely nothing to worry to about with Daniel ! The car is fabulous exactly what we wanted. Well done Daniel and team ! Your customer service is outstanding !

November 9, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Hi Elaine, it has been a pleasure from the start to deal with you, I appreciate your business, that you put trust in us given you bought the car unseen and for completing a review of your experience with us too. We all hope you both thoroughly enjoy the new car and we hope to hear from you again in the future. Best regards Dan @ TC&C!!!

Rated 5 out of 5 stars

Brilliant service once again!

Brilliant service once again from Daniel and the team at TC&C! This is the second car that I’ve purchased from Dan and the process from selling my old car to buying the new one was quick and hassle free. I wouldn’t hesitate to recommend TC&C to anybody wanting to buy a quality used car. I’ll definitely be buying from the company again in the future!

October 11, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Hi Luke, its been a pleasure to deal with you and your family, both selling you cars and buying cars from you all. We will look forward to seeing you again in the future and we hope you thoroughly enjoy the new Golf R!!! Best regards Dan and all the team @ TC&C!!!

Rated 5 out of 5 stars

Daniel was excellent he sorted…

Daniel was excellent he sorted everything for me nothing was to much trouble. I had locked myself out of my insurance so couldn't update my details he sorted insurance for me and even set up yearly direct debit for my tax. My new car is beautiful. I would highly recommend trade cars to anyone and would not hesitate to return in the future.
Thank you so much.
Happy customer

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

Service above and beyond all required…

Service above and beyond all required ... Great communication at all times ..

September 3, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Thank you for the 5 star review Gordon we appreciate your feedback. I hope you thoroughly enjoy the RS and we wish you all the best for the future too. Dan & the tea @ TC&C!!!

Rated 5 out of 5 stars

The whole process was quick and…

The whole process was quick and painless and relaxing. Dan was really helpful and made you feel at home.
I would definitely recommend
TC&C MOTORS. When I need another car will definitely be back. Thank you Dan

August 25, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Hi Dorothy, Thank you for choosing to buy your new car from TC&C and thank you also for taking time to complete a review of your purchase too. We appreciate your business and hope to see you again in the future. Best regards from everyone @ TC&C!!!

Rated 5 out of 5 stars

Great to deal with !

Great to deal with, Dan is a very honest lad which is why I’m on my 4th car from him!

August 23, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Thanks Jon, I really do appreciate your business over the years and its always great to see you again. I will look forward to hearing from you in the future and I hope you thoroughly enjoy your new car. Best regards Dan @TC&C!!!

Rated 5 out of 5 stars

Quality and reliable

Purchased a scirocco fron Dan and its been a great buy. Drives perfectly with no mechanical issues at all to date. Dan was spot on to deal with and also fixed a couple of issues before i picked it up. Wouldn't hesitate do buy again from trade cars and commercials in the future.

August 22, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Hi Steven, it was a pleasure to have sold you a car after having being referred to us from a friend of whom we have sold cars to in the past. We appreciate your business and thank you also for taking time t reviews your experience with us. Best regards from everyone @ TC&C!!!

Rated 5 out of 5 stars

This is my third car from Daniel

This is my third car from Daniel . Very trust worthy and honest guy , never had any issues, highly recommend, he will even try and source the car your after he he hasnt got it in

August 21, 2019
Unprompted review
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Reply from Tradecarsandcommercials

Hi Rob, thank you for your repeat business over the years and for being our first review on the Trustpilot platform. Best regards Dan @ TC&C LTD

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