Collect & Refund $775
Trade Depot, Auckland - Sales Order X2575434 - 14/10/23.
First Ever Order - Fridge/Freezer.
Purchases over $500 - free delivery.
1.Driver demanded $30 cash, left unit outside, walked away laughing.
2. Unit taller than measurements we were told. Tried phoning, N/R.
3. Drove Pukekohe-Onehunga, just to discuss issues.
4.Nick apologetic about driver and wrong size. Said they are aware of ongoing delivery contractor's behaviour. Nick shared other negative delivery stories.
5. Nick advised Trade Depot truck would pick up 1st unit and deliver 2nd unit.
6. Nick advised we would receive an invoice to pay the difference, online.
7. Next day Nick advised us to pay 2nd unit up front and we would be refunded for the 1st unit, upon return.
8. We declined. All trust was gone.
9. Tried phoning - N/R.
Online messaging - error and deleted.
10. Alesha said she would have management contact us. N/R.
11. Text Nick & Alesha, N/R.
12. Call from Trade Depot - offshore? Call cut out.
13. If we arrange transport to return unit, there is potential for issue with damage.
14. No email to contact anyone.
15. Paid Noel Leeming, Pukekohe deposit for new Fridge/Freezer. Need our refund.
16. Above all, need Fridge/Freezer removed from dining room. Standing there, in original packaging, past 2 wks.