Trade direct outlet Reviews 30

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I bought a pool cleaner (untested). It came in an opened box and when I took it out it was clearly well used with scratches all over it and rubber hanging of the sweeper at the bottom. Was hop... See more

Rated 1 out of 5 stars

Whoever runs this company is a complete and utter joker and massive fraud. Made 2 seperate orders with this company for paint...got the confirmation email but then heard nothing at all.immediately... See more

Rated 5 out of 5 stars

Took a bit of response for my order and arrived in 3 weeks The order of 8 foot plastic garden rods are better than I expected Many thanks John

Rated 1 out of 5 stars

Unbelievable. They take your money offer a 3-5 day delivery after 10 days Phone not answered tried 20 times voice mail full. No response to 3 emails. Still no paddling pool for my daughter’s birthday.... See more

Company details

  1. Plumber

Information provided by various external sources

stockists of electrical, plumbing, electrical and household accessories, over 40,000 items instock


Contact info

1.9

Poor

TrustScore 2 out of 5

30 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DON’T THINK ABOUT USING THIS EXCUSE OF A COMPANY🤬🤬🤬

Unbelievable. They take your money offer a 3-5 day delivery after 10 days Phone not answered tried 20 times voice mail full. No response to 3 emails. Still no paddling pool for my daughter’s birthday. It’s bad enough managing a 6 olds expectations In these trying times. these guys are either thieves or they just don’t give a damn

April 20, 2020
Unprompted review
Rated 1 out of 5 stars

Placed order for masonry paint

Placed order for masonry paint, paid for it on the 09/042020....Not received paint as today...have e mailed numerous times and phoned as well...never got a answer or a reply...
AVOID THIS COMPANY AT ALL COST, THEY ARE A FRAUDULENT COMPANY....

April 16, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!! Paid for my items 3 weeks ago and received nothing, won’t answer emails or phone, avoid!!!!!!

April 15, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid !!!Avoid!!!

After ordering , never received confirmation email , tried to contact the company via email and phone for 9 days. No response!! No item no money !! Avoid !!!

April 9, 2020
Unprompted review
Rated 1 out of 5 stars

Taken my money but not delivered items

I received an order confirmation e-mail on 22 Jan. Delivery says 3-5 days. It’s now 1 month on and still not had delivery of the bulbs. I e-mailed them 2 weeks ago but have had no reply, and their phone is never answered.

February 20, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered some light bulbs

Ordered some light bulbs, supposed to have been dispatched on 25/01. Order has not been received and my previous 2 emails have not been replied to and phone just rings out.

February 16, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid

No customer service, Hotmail account for communication but they never reply. Avoid

Off to contact PayPal for items not arrived.

January 14, 2020
Unprompted review

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