Tradein Reviews 

1,654
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the remarkably fast payment deposits and the completely seamless transaction process when selling their old electronic devices online. Many people actively mention the highly competitive valuation offers, excellent customer service, and convenient free insured postage options available. Some reviewers were not happy with significantly lowered final offers received after the initial device assessment process. These consumers specifically mentioned unexpected valuation decreases, unhelpful customer service communication, and stressful difficulties regarding item condition evaluations. People also noted that extra postage costs and disagreements over device grading caused frustration during the trade-in experience.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting swift bank transfers and the... See more

Service

Users describe positive interactions with service, highlighting seamless and hassle-free transactions from... See more

Price

Reviewers mention positive feedback about price, frequently highlighting that they received competitive and... See more

Product

People report positive experiences with product, highlighting a simple and convenient trade-in process with... See more

User experience

Consumers find user experience to be exceptionally satisfying, frequently highlighting a seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This my fifth Tradein experience and yet another seamless transaction. This time I used their free postage because I was selling a watch. I have before opted to pay for Special Delivery myself, espe... See more

Rated 5 out of 5 stars

Well worth it! If anyone sends anything in to them and waits possibly an extra day for payment- don't panic. They appear to be extremely popular with buying second-hand tech, presumably because they o... See more

Rated 5 out of 5 stars

First time user of this company. Sent my Ring Chime by Royal Mail on Saturday and payment arrived into my bank account on Tuesday late evening. Easy to follow instructions. I was initially skeptical a... See more

Rated 5 out of 5 stars

Recently used Tradein, and I couldn't be more pleased with the service! From start to finish, the process was seamless—no haggling involved and I received instant cash upon minutes after they inspe... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Looking to sell your iPhone, iPad or iPod Touch? Recycling to Trade-in couldn't be any easier. Get paid on the same day!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,654)

168 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all costs

I would not trust this company as far as I could throw them. I sold my iPad Pro with Magic Keypad to them, I stated the iPad was in good condition and the keyboard in poor condition. Over a week after sending the item I hadn't received payment so I chased them.Turns out the company is actually a number of companies trading as Tech Market, Sell Tech, Fone Store to name but a few. I contacted the guy and he told the the case was in poor condition so he could't give me any money for it and then told me he could only offer me £200 for the iPad and sent some pictures showing the most microscopic of marks and still would have easily met the criteria for the original price. I said I wanted my equipment returned so they sent a link for me to pay for postage. Update I now have it back but there is a label on it that they have put on so they clearly try to offer you less and had already labelled the product expecting me to capitulate. The owner also asked me to contact him so I did and he said that he was going to put negative reviews about my company on Trustpilot, take from that what you will about this person.ate - says Fake Review, this is a fully verified review and approved by Trustpilot when he tried to say it was unlawful!! He also used my name, address and birthdate to find out where I worked and posted a spite revenge review on my company website - what a guy! Make your own mind up if you want to deal with this person but I would urge you to look at the load of 1 star reviews and the warning signs they flag

April 8, 2026
Unprompted review
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Reply from Tradein

FAKE REVIEW

Rated 1 out of 5 stars

I asked them to cancel order before…

I asked them to cancel order before they even received my item , I called twice, they had plenty of time to do it …..but they couldn’t be bothered and didn’t cancel. Never use them again

April 1, 2026
Unprompted review
Tradein logo

Reply from Tradein

FAKE REVIEW

Rated 5 out of 5 stars

Great service

Happy to report that I recommend using Trade In. I Sent in my item, few days later, full amount agreed was in my bank account. Could not have gone any smoother.

March 5, 2026
Rated 5 out of 5 stars

simple, fast and brilliant service

I was able to post out an iMac, MacBook and iPhone easily, quickly and at no cost to myself. They were clear with instructions and responded quickly to emails.
I got paid fast, and the whole process was just fantastic. 10/10 would use again.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Very pleasantly surprised at the speed and efficiency of this. Traded in a few things and had texts and emails asking things where needed and got paid immediately via back transfer in a few days. Very happy and would use again and recommend.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I traded in my old iPad Pro. I'm really impressed by the quick and efficient trade in! The quote I was given was the exact amount I received once I had sent my iPad to them. The instructions were very clear, I opted for the Royal Mail pick up from my home and they brought the label with them. I could track exactly where my item was via the Royal Mail website and received the full quoted price the next day into my PayPal account. I would highly recommend using Tradein.co.uk.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tradein No1

Hi if your reading this I fully recommend this company , the best price you will get for trading in old tech , the process was so easy and it did not cost me a penny to post items , from packing to receiving payment it was around 5 days . Has to be the no1 tech trade in company on the net . Thanks Tradein ,

February 12, 2026
Rated 5 out of 5 stars

First time customer - would use again

First time user of this company. Sent my Ring Chime by Royal Mail on Saturday and payment arrived into my bank account on Tuesday late evening. Easy to follow instructions. I was initially skeptical as to whether payment would be made as expected - as it is a relatively low value item - I needn't have worried. Would use this company again.

February 3, 2026
Rated 5 out of 5 stars

Simple process

Simple process. Offered my old iPad. Got a trade in value 20% better than Apple. Used tracked return service which meant packaging product but quite simple. Posted via Royal Mail and received agreed amount into bank account in 3 days.

January 30, 2026
Unprompted review

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