Good response when I ordered an incorrect item and quick reply with returns authority and address etc.
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Ordering from one company, getting a receipt from a different company for a different item & no corresponding invoice / receipt for over 1.5 days is a little confusing to say the least! Despite a... See more
Not yes fitted but all looks good.Prompt and reasonable cost. Thanks
Very easy to use website. Kept regularly informed of my order and delivery. No complaints at all
Company details
Information provided by various external sources
We are a leading retailer and wholesaler of lighting in the UK. We have a wide range of expertise, but specializing in LED Lighting. We have years of experience in the sale of lighting and have thousands of delighted customers. Our team are always more than happy to advise you of the best lighting solution for your project.
Contact info
Unit 16 Appin Road, CH419HH, Birkenhead, United Kingdom
- 01513759209
- support@tradelighting.co.uk
- tradelighting.co.uk
4.6
Excellent
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Diplomat under cupboard light bulb replacement
Great service- product matched description and fitted perfectly. Very well packaged which made sure it arrived in tact. I hadn't been able to get this anywhere else. Thank you.
April 25, 2015
Unprompted review
A few training issues.
I originally gave 1 star - I was encouraged to order over the phone, but the guy I spoke to didn't seem to know what he was doing; I said I'd do the soldering myself but asked if they could send me a bit of heatshrink, but was told no they didn't sell it separately. When my order was delivered it was completely wrong - wrong colour tape, wrong IP rating, cut into metre lengths and stuck into extrusion which I hadn't asked for, which they put down as 'a strange miscommunication' and instead of being able to take it back to the post office they made me waste a day waiting in to come and collect their mistake because they said Parecelforce needed a signature (they didn't).
Within a couple of hours of posting my review I received a call from Chris, the MD of the company, who offered an apology and a comprehensive explanation of what had gone wrong - the guy who had taken the order had only been there for 5 days, and as the mistake was on their part I should have been able to return the order at my convenience.
As I hadn't yet decided on an alternative supplier he offered to send the order free of charge, with delivery before midday.
The order arrived largely as expected. I appreciate sometimes companies get it wrong, but it's good that they recognise this.
June 23, 2014
Unprompted review
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