I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating The driver Ryan never lets me down on time keeping for my deliveries and is very f4end... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that... Delivery driver always on-time and extremely helpful which is also good. The staff a... See more
Always stress free dealing with Williams, good products at fair prices and good backup when issues may arise. Our first choice for plumbing and heating supplies
Company replied
Used this company in Christchurch for the first time. Having been in the building trade for 40 years I’ve never met a more professional and personable company. Extremely helpful with purchase and the... See more
Company details
- Plumbing Supply Store
- Heating Equipment Supplier
- Hose Supplier
- Hot Water System Supplier
- Pipe Supplier
- Pump Supplier
- Rainwater Tank Supplier
- Tool Store
- Water Filter Supplier
- Water Pump Supplier
- Water Softening Equipment Supplier
- Water Works Equipment Supplier
Written by the company
Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK. Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers. Give our awesome online service a try - www.tradeonlyplumbing.co.uk
Contact info
Unit 13-19 Standard Way, PO16 8XB, Fareham, United Kingdom
- 01329226501
- sales@tradeonlyplumbing.co.uk
- tradeonlyplumbing.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Great company
Great company that supplies plumbing and heating materials to tradesmen and contractors (trade only). Very helpful, knowledgeable and friendly. Highly recommend especially the Winchester branch. Rob, Erin, Joe and the team are great.
October 22, 2025
Reply from Williams Trade Only Plumbing
Hi Chris,
Thanks for great review, we appreciate it! 🙏
I'm sure the Winchester gang will be very glad to hear that you're happy with their service 😊👍
Items were missing from the order and…
Items were missing from the order and despite reaching out a number of times it still remains unresolved
May 26, 2026
Reply from Williams Trade Only Plumbing
Hello James,
I'm sorry to hear you feel this hasn't been resolved
I have tried to contact you myself regarding this issue on 26.06.26, I left you a voice message after your email came into the trade support team. We also processed a refund for the items that could not be supplied to you, the receipt for this was emailed to you.
I have spoken to the Manager at the delivering branch and he has informed me that he has also tried to contact you.
I am happy to discuss this further, please contact me on the number below when it's convenient for you.
Many Thanks,
Sara
Trade Support Sales Manager
01329 226501
Alington Branch
The Alington Branch is always my place of choice for boiler installs. Friendly Staff, Good Prices and Flexible Delivery right to the job
April 20, 2026
Reply from Williams Trade Only Plumbing
Hi Martin,
What a great review! Thanks for taking the time to give some recognition to a fantastic branch team 🙏 We're so glad to hear that you're happy with our pricing and delivery service too 👍
1st choice always.
I have held an account with Williams for 38 years and I always use the Gosport branch where I find the guys extremely helpful and friendly. Any after-sales problems have been dealt with promptly, product quality and pricing are always good. My 1st choice every time.
May 18, 2026
Reply from Williams Trade Only Plumbing
Hi Peter,
First of all thanks for the fantastic review! 🙏 Secondly, thank you for years of loyal custom, we appreciate you! 😊
Our Gosport gang really do fly the Williams flag for amazing service, a very valued team that will be happy to hear they are your 1st choice 🙌
Good product quick delivery delivered before time
Good product delivered before time
When I needed it most
May 26, 2026
Reply from Williams Trade Only Plumbing
Hi Keith,
Thanks for the review 👍
Helping you get what you need so that you can get the job done is important to us, I am happy to hear that our delivery service didn't disappoint 😊
Reply from Williams Trade Only Plumbing
Hi Arbeed,
Thanks for leaving a review, it's much appreciated 🙏
Maintaining top customer service is the most important thing to us, I'm very glad to hear you're happy! 🙌👍
2nd towel rail replaced as faulty had…
2nd towel rail replaced as faulty had to pay in full for replacement before returning broken one otherwise would have had to pay fitter twice myself once to remove and once to fit new one
May 18, 2026
Reply from Williams Trade Only Plumbing
Hi Ashley,
I'm sorry to hear that you're not happy with the way this has been dealt with. If you would like to contact me on the below, I would be happy to discuss it further with you.
Many Thanks,
Sara
Trade Support
01329 226501
tradesupport@williams.uk.com
Brilliant as always
I use the St Leonards branch regularly and they are always very friendly, helpful and knowledgeable. A+
May 18, 2026
Reply from Williams Trade Only Plumbing
Hi Daryll,
Thanks for the great review and positive feedback 🙏
Happy to hear our Hastings gang are not disappointing with top notch service 🙌 Thanks again for the A+! 😊
Reply from Williams Trade Only Plumbing
Hello There 👋
Thanks for taking the time to leave a review, its much appreciated
We're glad to hear you're happy with our delivery service, we know how important it is for you to have your goods on time 😊
It's also good to know we are hitting the mark with stock and pricing 👍
I use Williams on regular basis
I use Williams on regular basis. Great staff, fair prices.
February 10, 2026
Reply from Williams Trade Only Plumbing
Hi Roman,
Thanks for taking the time to leave us a review! 👍
We also appreciate your loyalty to us as a customer, we're so glad to hear we are not disappointing on service and price 😊
Boiler delivery Delivered quickly to customers address…
Delivered quickly to customers address .
Everything ordered was in the delivery.
Usual bag of sweets which is nice.
April 27, 2026
Reply from Williams Trade Only Plumbing
Hi Shelia,
Thanks for taking the time to leave us such a positive review, we appreciate it 🙏I'm glad to hear our delivery service has not disappointed you.....and you enjoy the sweets 😊
The boys at The Esher Branch are doing…
The boys at The Esher Branch are doing a fantastic job.I have been using Williams and co for many years and very grateful for their service.Dan Jeatt goes way beyond the port of call to help out!Keep up the hard work!
April 29, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
Hi Gregory,
Thanks for leaving such a great review for Dan and the gang at Esher branch, it is much deserved! 🙌
We're so glad you continue to be a loyal Williams customer, we appreciate you 😊👍
Excellent service
Came to your Littlehampton store on Good Friday not realising you were closed and I was supposed to be fitting an enclosure in Ashford in Kent over the weekend. Phoned steve the manager who I have known for many years and he kindly came down and met me and opened up so I could collect it and fit it. Lifesaver and excellent customer service as normal.
Tad plumbing and heating
April 3, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
Hello Tadija,
Thankyou for taking time to leave this fantastic review! 🙏
Steve is certainly flying the flag for us with amazing service. A committed Manager who has been with us for may years . I'm glad you were able to get help so you could get your work done 👍
Excellent service from Gary Taylor
Excellent service from Gary Taylor. Was very helpful sorting out my order
April 17, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
Hi Kuldip,
Thank you so much for taking the time to leave a review, we appreciate it 🙏😊
I will make sure Gary gets this feedback, he is a member of our Trade Support Team so I know he will be very pleased to know he has helped! 👍
Reply from Williams Trade Only Plumbing
Hi Stephen,
Your review and positive words are appreciated, thank you 👍
Our teams are the back bone of our business, I am very pleased to know you're getting excellent service 🙌
Glad to hear our stock is on point as well, thanks again 😊
Reply from Williams Trade Only Plumbing
Hello There,
Thanks for the review, it's much appreciated 🙏
Seamless, hassle free service at our trade counters is important to us.
We're very happy to hear you're pleased with it👍
Great place, great people
Petersfield are my local branch, I can't fault the guys there (nor at head office), always happy to help & they go above & beyond to make my disorganised life that little bit easier.
February 10, 2026
Reply from Williams Trade Only Plumbing
Hello There,
What great feedback! Thankyou for taking the time to leave us a review, we appreciate you🙏
So glad to hear that our Petersfield gang are looking after you so well, giving great service is the most important thing to us 😊
Great service and very friendly and…
Great service and very friendly and helpful people
March 10, 2026
Reply from Williams Trade Only Plumbing
Hi Michael,
Thankyou for your kind words and the great review! 👍
We're happy you're getting all the help you need at branch, glad to hear that you're also getting service with a smile 😊
Reply from Williams Trade Only Plumbing
Thanks for the 5 star review....we appreciate it 👍
Making sure our customers have a great delivery service is very important to us, we're glad we've met expectations 😊
Always friendly and knowledgeable
Always friendly and knowledgeable, also helps that the manager is a millwall supporter 😀😀
March 17, 2026
Reply from Williams Trade Only Plumbing
Hi Geoff,
Thanks for the review and for the positive comments 😊👍
I'm glad our Croydon gang are looking after you!
I will make sure the team and your fellow Millwall supporter get the feedback 😁
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