I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating The driver Ryan never lets me down on time keeping for my deliveries and is very f4end... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that... Delivery driver always on-time and extremely helpful which is also good. The staff a... See more
Always stress free dealing with Williams, good products at fair prices and good backup when issues may arise. Our first choice for plumbing and heating supplies
Company replied
Used this company in Christchurch for the first time. Having been in the building trade for 40 years I’ve never met a more professional and personable company. Extremely helpful with purchase and the... See more
Company details
- Plumbing Supply Store
- Heating Equipment Supplier
- Hose Supplier
- Hot Water System Supplier
- Pipe Supplier
- Pump Supplier
- Rainwater Tank Supplier
- Tool Store
- Water Filter Supplier
- Water Pump Supplier
- Water Softening Equipment Supplier
- Water Works Equipment Supplier
Written by the company
Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK. Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers. Give our awesome online service a try - www.tradeonlyplumbing.co.uk
Contact info
Unit 13-19 Standard Way, PO16 8XB, Fareham, United Kingdom
- 01329226501
- sales@tradeonlyplumbing.co.uk
- tradeonlyplumbing.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality products and…
Very good quality products and excellent service. Very polite customer service team
March 17, 2026
Reply from Williams Trade Only Plumbing
Hi Kamal,
Thankyou for your review, we appreciate you 🙏
Excellent service is a bottom line for us, whether its from one of our branches or our Trade Support team
Its great to hear you're happy with our products too 👍
Found exactly what I needed in-store
Found exactly what I needed in-store, and the staff were, as always, very helpful. A really easy place to shop.
March 26, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
Hi Wolf,
Thanks for taking the time to leave a review, and for your great comments 👍If you can get what you need easily and have top notch service then we're doing things the right way and we're happy.
Thanks again 😊🙌
Reply from Williams Trade Only Plumbing
Hi Robert,
Ensuring you have consistency with excellent service is very important to us, I'm glad you're getting this 🙌😊
So glad you're happy with our products at branch 👍
Thanks for the review
friendly and helpful
March 17, 2026
Reply from Williams Trade Only Plumbing
Hi Rodney,
We're so happy to hear that your local branch are flying the flag for Williams with great service! 🙌
Thanks for taking the time to leave us a review, we appreciate you 👍
They had what I wanted in store
They had what I wanted in store, and as usual. Very helpful.
Easy place to do business.
March 10, 2026
Reply from Williams Trade Only Plumbing
What a great review, thankyou so much! 🙌
We believe in making things as hassle free as possible for our customers, we're glad to hear you're getting 5 star service 😊👍
Reply from Williams Trade Only Plumbing
Hi Craig,
We're pleased to be your "go to" merchant 😊 and we appreciate you! Thanks for the splendid review 🙏
Great staff.
March 10, 2026
Reply from Williams Trade Only Plumbing
Hi Kevin,
We appreciate the review 👍
There would be no Williams without our fantastic customers and our dedicated teams. Thanks again! 🙌
Great service
Great service, by experienced staff, no queuing either wish I had one closer to me.
March 10, 2026
Reply from Williams Trade Only Plumbing
Thanks for taking the time to review, we appreciate you 🙏
We also appreciate that you will travel that bit further to use our trade counter, so great service is what you deserve 😊Don't forget we can deliver to you if you need it, our deliveries are carried out by our own branch teams 👍
Always delivers great service
March 3, 2026
Reply from Williams Trade Only Plumbing
Hello there 👋
Thanks for your review, we appreciate you 😊
Top notch customer service is the most important thing to us, I'm so glad you are getting this consistently from us 🙌
Reply from Williams Trade Only Plumbing
Hi Gary,
Thanks for the fab review 😊
Having a solid and reliable delivery service from our branches is very important to us, I'm glad we're hitting the mark for you 👍
I had cash flow issues with an old…
I had cash flow issues with an old partnership company which was resolved. But will no longer be able to have an account.
March 3, 2026
Reply from Williams Trade Only Plumbing
Hi Tony,
If you would like to contact me on the below so we can get some more detail around this, I would be happy to have a conversation with you
Many Thanks,
Sara
Trade Support Sales Manager
01329 225601
As always a first class service
As always a first class service, good on trade prices. My no 1 supplier!
February 23, 2026
Reply from Williams Trade Only Plumbing
Hello Mr Storey,
Wow....No 1, thankyou so much! 🙏😊
I am so glad to hear we are hitting the mark on service and price
Thanks so much for the great review!
Outstanding service as always.
Outstanding service as always. Counter staff and branch manager always willing to help and ensure a smooth service. Products arrived in branch on time as stated.
February 23, 2026
Reply from Williams Trade Only Plumbing
Hi Tom,
A helpful attitude and smooth service is what we strive to give our customers, I'm so glad we're not disappointing you! 😊
I think the branch Manager and team you're referring to is Gloucester? Kudos to them 🙌
Thanks for the review 👍
Reply from Williams Trade Only Plumbing
Hi Andy,
Thanks for the recognition 👍we are passionate about great customer service, so I am glad to see you're getting that in our branches 😊🙌
Reply from Williams Trade Only Plumbing
Wow Mariusz....thanks for your kind words 🙏
We're so glad you think we're the best! we appreciate you and your loyalty to us a customer 👍
Great guys
Great guys, particularly the Crayford Branch, always go above and beyond to support our business, would highly recommend.
February 23, 2026
Reply from Williams Trade Only Plumbing
Hi Dale,
Thanks for taking the time to leave this great review for our Crayford gang, I know they will appreciate the feedback! 😊🙌We will strive to continue to give that A* service
Aldershot branch are fab
Aldershot branch are always very helpful and go above and beyond.
Thank you.
KJ
February 16, 2026
Reply from Williams Trade Only Plumbing
Hello there KJ!
What a great review, thanks for the kind words 😊
I am so glad to hear that are Aldershot team are flying the flag for us with great service 🙌
Top quality service as always
February 23, 2026
Reply from Williams Trade Only Plumbing
Thanks for the 5 Star Review! Quality is key 🙌
We are very happy to hear that we are delivering great service to you with consistency 👍
Best plumbing shop
I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating
The driver Ryan never lets me down on time keeping for my deliveries and is very f4endly to my customers
5 stars all round
March 2, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
Thanks for your kind words and for your great review Andre! 😊
We appreciate your loyalty to us as a customer and will strive to continue to give you fantastic service. I will make sure Ryan and the team get this feedback.....credit where credit is due 👍
Awesome staff and service
Lovely, friendly staff who really know their stuff. Service is by far the best! Fab communication and really go above and beyond. 100% recommend.
February 24, 2026
Unprompted review
Reply from Williams Trade Only Plumbing
What a lovely review Amy, thanks for your kind words 🙏
We pride ourselves on top notch service and always trying to go the extra mile for our customers. Glad tot hear you would recommend, its appreciated! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.