Trade Show Travel Company Reviews 

260
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the booking agents for being exceptionally helpful, patient, and knowledgeable throughout the entire vacation planning journey. Travelers truly appreciate the supportive guidance, genuine personal care, and efficient communication provided by the team that make organizing getaways feel completely seamless and enjoyable. Some reviewers were not happy with mandatory sales presentations, unexpected extra costs, and significant difficulties encountered when attempting to modify existing reservations. Additionally, a few consumers mentioned feeling pressured by aggressive sales tactics, unhelpful customer support responses, and persistent follow-up communications concerning various promotional vacation packages.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting helpful staff and smooth booking... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that agents are patient, professional, and... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting agents who go above... See more

Service

Reviewers mention positive feedback about service, noting that representatives handle travel arrangements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appreciated all the time, help and support from Debbie L and Ely in getting my first trip set up. Debbie sent me more details on my trip package and answered my questions on the Welcome Letter. Then... See more

Rated 5 out of 5 stars

I would rate Debbie Leonard even higher if it were possible. She attentively listened to my concerns and addressed them promptly. She made me feel valued not only as a customer but also as a friend. H... See more

Rated 5 out of 5 stars

I had the pleasure of working with Debbie to book our family vacation. She worked with me until we found the perfect place and date in Puerto Vallarta. She was client centred, super friendly and very... See more

Rated 5 out of 5 stars

I initially "upgraded" with Adam B. I was given misinformation and promised things by him that I later found out were not true. I ended up getting a partial refund because of his actions. We still end... See more


Company details

  1. Online Marketing Agency

Information provided by various external sources

Trade Show Travel Co is a unique travel company based in West Palm Beach, Florida. Known for its one of a kind travel packages that never disappoint.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(260)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience booking with Chelly was…

My experience booking with Chelly was super easy and she was delightful. She listened to me and was able to find a hotel for the dates and location that I wanted. Chelly explained in detail what was involved with my booking and answered all my questions very kindly and with patience.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Chelly Dalton

Chelly Dalton, took such care in helping me with my reservations, and they were complicated and i kept changing my mind. But in the end she got me what i wanted.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM !

TOTAL SCAM !
I received a call yesterday, stating we'd receive a total of 8 vacations (8 days, 7 nights each), that would be All-Inclusive (food & drinks included) for myself, husband and 2 adult children, plus 40% off air fare or $100 per day in gas if we were to drive to the destination. I also inquired if there were places in Alaska, Kentucky & Ohio, he checked and then responded "Oh yes, yes of course there's lots". I was unsure and questioned all of this 3 times just to verify. I agreed and then a couple hours later called (apparently to Monster) and was informed that none of that was correct. They just said what they wanted to make a sale. I called them back this morning to get a refund and was given another line of BS and Jordan said all she could do was give me $350 refund. I told her that was unacceptable I wanted a full refund, she was not having it! Stay far away from this company, read all of the reviews, and I would believe that the 5 star reviews are the actual employees rating themselves !!!!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Debbie Leonard has been nothing but…

Debbie Leonard has been nothing but patient and helpful with me since day one. She calls and checks in on me and makes sure I’m happy with the decision that I make. She is truly the definition of true customer service.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

great assistance

Every time I call in I always have such great help. Thanks for helping me decide what resort to choose.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Debbie and Eli top notch customer service

I worked with Debbie and Eli throughout the process of booking a vacation away. Even though I came to them with somewhat short notice they were able to secure me with what will be a lovely trip to Maui. Not only did they make sure I was getting the best deal out there, they also went the extra mile on days and time off to ensure the process went smoothly. I can’t wait to take this vacation and look forward to planning my next trip. Debbie, Eli and their team are fantastic and I would highly recommend planning a trip through them, you won’t be disappointed.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not believe these reviews

Do not believe these reviews. This is a sleazy time share company. They are rude. They are condescending. They have stolen more than 15000 from my elderly mother. They know she is an easy mark and they call her 5 times a year. Every tie they sell her more packages. She has been sold more than 65 vacations and has not taken a single one. They don't care who they hurt as long as they get your money. They lie and say your vacations will expire if you don't spend more now. DO NOT fall for their lies. To help my mother use her vacations, we had to activate them by attending a time share presentation. Guess what.... the vacations were worthless. They do not have any options available ever. The 'fees' you have to pay are more than the trip would have cost out of pocket. They feed all of their sales up line to Monster (Another despicable company). I have plead with them to stop calling my mother. Now they call her more than ever. DO NOT believe these reviews. DO NOT TRUST THEIR WORDS. The fine print screws you over. (You just watch. Some one will respond to this review with "Sorry your frustrated..........") but they wont do anything for you. I have been fighting them for 3 years and they just get more and more rude and condescending. STOP CALLING MY MOTHER.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Need a law firm

If there is a law firm that wants to do a class action suit, let me know.
I made several payments totaling 2,000 dollars to cover resort fees booking fees and now cleaning fees which were never mentioned before. And the cost continues to be the same 433 plus taxes. What would be the next type of fee if I pay another 700?
And think about this: I bought the initial package with 3 night stays but because I had a stay last fall where I had to attend a time share show, I can't book another 3 night stay until next fall. Why can scammers like this stay in business?
Then they added 7 night stays but did not tell me that all the booking fees etc that I paid for do not apply to 7 night stays, only to the 3 night stays which I cannot take!
This is incredible, law farms pkease!!!
One more thing to those who are impressed by the 5 star reviews - they are typically for the nice reps who politely handled something, they do not address what they paid for but are not getting.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service – Highly Debra Leonard at Trade Show Travel Co.
I had an exceptional experience working with Debra Leonard of Trade Show Travel Agency From the moment I reached out, she was professional, knowledgeable, and incredibly attentive to my travel needs.
Debra took the time to understand my preferences and crafted the perfect itinerary, ensuring every detail was covered. Her prompt communication and willingness to go the extra mile made the entire booking process stress-free and enjoyable.
What truly stood out was her dedication to customer service. She promptly responded to my emails and demonstrated both efficiency and care in addressing my concerns. Thanks to her expertise, I am confident that my upcoming trip will be smooth and exceed all expectations.
I highly recommend Debra Leonard at Trade Show Travel Agency to anyone looking for a hassle-free and well-planned travel experience.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Lawsuit coming

Insanely Disrespectful, typical call center bs… talking over you and saying you get free vacations. Doesn’t actually listen and then gives excuses why they won’t take you off a list without you listening to their pitch haha , give me a break. We all know not real and I’ve asked to take off the list at least 5 times. A new rep calls me from a new number a week later. I hope they read this and realize what a class action lawsuit can do to their telemarking licensing.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Delightful Debra L

"Debra L. provided outstanding professional and unwavering support throughout the entire process. Her dedication to ensuring every detail was perfect truly stood out. She goes above and beyond to dot every ‘i’ and cross every ‘t,’ ensuring each client has an exceptional experience. Her passion and commitment are unmatched—highly recommended!"

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Disrespectful and Dishonest

They cold-called me multiple times about a vacation package too good to be true, misrepresented their motives (we don't deal with timeshares = lie) and spoke so vaguely and scripted without clearly explaining how they got my info and what they want to sell me.

They spoke condescendingly fast without leaving room for you to speak and tried to string me along to listen to their tiring script.

Bottom line: This is a sleazy, disrespectful company reeking of vacation and timeshare money traps; stay far away if you value your time and hard-earned dollars!

January 21, 2025
Unprompted review

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