Trade Show Travel Company Reviews 

260
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the booking agents for being exceptionally helpful, patient, and knowledgeable throughout the entire vacation planning journey. Travelers truly appreciate the supportive guidance, genuine personal care, and efficient communication provided by the team that make organizing getaways feel completely seamless and enjoyable. Some reviewers were not happy with mandatory sales presentations, unexpected extra costs, and significant difficulties encountered when attempting to modify existing reservations. Additionally, a few consumers mentioned feeling pressured by aggressive sales tactics, unhelpful customer support responses, and persistent follow-up communications concerning various promotional vacation packages.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting helpful staff and smooth booking... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that agents are patient, professional, and... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting agents who go above... See more

Service

Reviewers mention positive feedback about service, noting that representatives handle travel arrangements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appreciated all the time, help and support from Debbie L and Ely in getting my first trip set up. Debbie sent me more details on my trip package and answered my questions on the Welcome Letter. Then... See more

Rated 5 out of 5 stars

I would rate Debbie Leonard even higher if it were possible. She attentively listened to my concerns and addressed them promptly. She made me feel valued not only as a customer but also as a friend. H... See more

Rated 5 out of 5 stars

I had the pleasure of working with Debbie to book our family vacation. She worked with me until we found the perfect place and date in Puerto Vallarta. She was client centred, super friendly and very... See more

Rated 5 out of 5 stars

I initially "upgraded" with Adam B. I was given misinformation and promised things by him that I later found out were not true. I ended up getting a partial refund because of his actions. We still end... See more


Company details

  1. Online Marketing Agency

Information provided by various external sources

Trade Show Travel Co is a unique travel company based in West Palm Beach, Florida. Known for its one of a kind travel packages that never disappoint.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(260)

96 reviews in the last 12 months

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Rated 1 out of 5 stars

Has anyone actually taken a trip?

Has anyone actually taken a trip? Everybody talks about customer service but is anybody taking a trip anywhere? Keep calling me and asking me for more money and when you say no they say well you know hold on we have some leeway and they lower the cost and they won't let you hang up, I'm not giving them any more money.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Debbie!

A huge thank you to Debbie (Debra Leonard)!! :D She made our entire booking process so easy and went out of her way to help us! She is so responsive, patient and kind, and we also really enjoyed talking with her! We will only continue to book with Debbie for future trips!

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

Thank you everyone for honest reviews…

Thank you everyone for taking the time to write reviews with the truth about this company. I just hung up with them and didn’t give them a dime thanks to trustpilot reviews!!!! Saved my 700$ today!!! Whew that was close!!!! I was suspicious the whole time but they almost had me!!!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Debra E Leonard

Debra E Leonard, YOU are AWSOME!!!
I appreciate how knowledgeable and extremely helpful you were in getting me into the closest destination to my family reunion. Your consideration of what I wanted and the care that you took to make that happen is outstanding. Thank you for making the extra effort to call back, (the next day) to let me know that the accessible room for my Mom was approved. I’m so happy with the professional service that I received from Debra and I HIGHLY recommend booking with her.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very Pleased

Debra L. returned my call and was very kind and courteous. She assisted me with all of my questions and helped me with some choices for a vacation I was inquiring about. She even told me she would call me back with more inventory when it was available. I appreciate all of her help and the time she took in giving me great customer service.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!

Trade Show Travel Co. called and sold me a package that they completely lied about, stating that after I paid $649 I would receive 5 vacation packages, and for each package I would only need to pay the taxes $10-$20 per night. When I called to book my package the representative said that she could not book me for my location unless I paid an EXTRA $1,450 in addition to the $649 I already paid to receive the package. I asked to cancel my package, she would not do that.

- They lied about the amount of people who can travel
- They lied about the price for the bookings, telling me there would only be taxes of $10-20 per night (the resort I inquired about was going to cost taxes PLUS an extra $1450 USD)
- They lied telling me I would have an upgraded room
- They lied about the amount of resorts available
- They lied about the amount of timeshare presentations I would need to attend
- They lied about the entire package that was sold

Stay away. THEY ARE LIARS

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth & Painless refund

On 3/12/25 My husband & I were offered a vacation package from Trade Show Travel which consisted of 6 vacations trips including 1 cruise.
For an additional fee to cover insurance we got double the trips. This sounded really good since we were ready to travel. We understand that we had to do some 90 min tours with the package depending on the one we selected which was a trade off for the discounted package & it was ok with us. On the 2nd day after the purchase of the vacation package we received the welcome letter with the details but after reviewing everything carefully we decided these vacations package were not for us. So on the 3rd day 3/14/25 we contacted customer services & spoke to Debra L., a supervisor and explained the situation and she was very professional, courteous and kindly submitted a refund without any hassle, which we are suppose to receive within 3-5 days. She sent us an email confirming our refund. Thank you so much Debra L. for a smooth & painless transaction, your customer service was excellent.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

William White was great to deal with. Made our booking quick and easy and recommended some great properties. Looking forward to booking more trips after this one.

March 3, 2025
Unprompted review

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