Tradestairs Reviews 

I was worried about some of these bad review so called tradestairs.com and they explained that the poor reviews were for a different company providing parts for stairs but as they are not paid members of TrustPilot couldn't do anything about it.

So I purchased some space saving stairs, they were super helpful and gave excellent advice. I changed the order about 4 times which they were fine about. Delivery was much quicker than quoted (less than a week..!!) and the stairs are great, as expected and great quality. Highly recommended family business.

Ordered custom height staircase to replace the ladder on a loft bed on 8/3/21, delivered on 12/3/21. Must have gotten lucky to get such fast delivery! Item exactly as expect. Super fast, super happy!

Great service glass was amazing and quality of all products were fantastic

Very bad experience, placed an order and the delivery states 5-10 working days. After 20days tried calling but due to COVID you cannot speak to anyone. So I emailed them. Was then told I would Get my order the next week of which came and went and nothing delivered. Emailed again and then told definitely by the end of the next week. The Friday came and only part of my order was delivered and they sent an email saying to expect part order and they could not tell me when the rest would be delivered. I waited a week got back I touch by email and was then told that the rest of my order was misplaced by courier and they could not give me any idea as to when they could deliver it. I have now asked for a complete refund of which I am sceptical as to when I will receive my money back. Very unhappy because I have now got a bad reputation from a customer due to these lot so my advise is stay well clear of them!

I was sceptical ordering after reading the reviews online, our order was delayed but Sarah’s honesty and communication was first class. The delay was no fault of theirs and I appreciated the honestly. Please bear with this company as they are a small business trying their best. I will definitely recommend.

Shocking customer service.

Do not order from this company. 5 weeks later and still no order, no form of contact, no reply. Quite embarrassing that a company charges £43.96 delivery and can't even deliver a product. Shambles.

We have placed an order on 12th December 2019 with a delivery scheduled in up to 15 days. Nearly 4 weeks later and we have no confirmation what so ever despite number of phone calls and emails. It could be due to Christmas and New Year break but keeping in touch with customers should be much better!!!

Hopeless, they state 5/10 days delivery from order process, what they forget to tell you it can take them from your order and payment another 5/10 days to 'process' your order, ended up buying what was required from local timber merchants to get the job done, dealing with these bunch of half wits will cost you time and money in the long run.

Excellent service all round. I had forgotten to order one if the fittings. I received a phone call to ask If i needed the parts, the additional order was processed and I received next day delivery to the Highlands!! Would highly recommend!

Tradestairs are a useless company AVOID!

I recently spent £1300 on oak stair parts with Tradestairs, and our order was one newel post cap short. I rang Tradestairs to see if they could send me the missing cap. The guy on the phone wanted to charge me £18.95 postage to send me the missing cap, worth £4.67.

I asked him if he could just stick it in the post instead of charging me for a courier. The guy at Tradestairs said he wouldnt do it as it would take him too long to put it in the envelope and post it to me. He said he would "lose money" doing it, and that it "wasnt worth it".

I replied surely Tradestairs must send and receive post all the time? Couldn't he just drop the envelope in the post tray for me?

He refused to budge and claimed "We dont POST ANYTHING".

I replied that he managed to post me the invoice when I spent £1300 with Tradestairs the previous month!

Then he HUNG UP on me.

So, my advice is that if you are considering buying stair parts, or even a complete stair case online DONT BUY FROM TRADESTAIRS.

Tradestairs are clearly not interested in customer service once they have your money. They are inflexible, unwilling, arrogant and rude.

P.S. I forgot to mention, Tradestairs appear to only have ONE VAN. If you place a large order, it takes them THREE OR FOUR WEEKS to deliver it to you, as they refuse to use any other transport service other than their own.

They will only deliver your order once they have enough other orders in your area to make it worth sending their van to deliver. Tradestairs dont mention this to you until you have already placed your order.

Also you CANNOT CHOOSE A DELIVERY DATE. Tradestairs will deliver your order when it suits them, or not at all.

Tough luck if you alreadt have a carpenter on-site waiting for the parts to arrive...