TradeTaps.com Reviews 158

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

We are a property and hospitality company so have lots of maintenance works to do. We recently purchased a VItra wall hung toilet kit from this company via ebay. The kit is defective in two areas... See more

Rated 1 out of 5 stars

Rubbish experience, rip off service Sent wrongly labelled item, refused to refund despite photographic proof of order and wrong item. Avoid like the plague and read the reviews here and on Google to... See more

Rated 1 out of 5 stars

Ordered shower panel and bath panel only to find that their delivery service doesn't deliver as far North as Aberdeen. Ridiculous given I can send anything just about anywhere in the world but they... See more

Rated 5 out of 5 stars

I initially had problems ordering from web page but Trade Taps called me and quickly got things sorted. When I called about delivery, I was treated in the same friendly and efflcient manner. The attit... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Plumber

Information provided by various external sources

Tradetaps.com is a nationwide online retailer, selling directly to the Trade & Public. We have a vast array of products and the technical knowledge to help you with any questions. All our staff have full manufacturers training, ensuring that we can match your requirements.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

158 reviews

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Rated 5 out of 5 stars

5 stars are not quite enough!

I ordered two items which, it turned out, were not compatible with each other. Instead of just sending them, I received a phone call pointing out my mistake and telling me what I should have ordered. There was even a price difference of a couple of pounds, which they didn't charge me. The shower screen was delivered within a couple of days and the delivery was booked in the night before. Apart from that, the price I paid was very keen. As a regular and long-time internet shopper, this was amongst the best handled transaction and most prompt delivery that I have had the pleasure to be involved with. Thank you!

June 10, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Mike

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent service, great product and low prices!

We had been looking around for a low cost 'shower over bath' tap for our bathroom project. TradeTaps.com were fantastic, great choices, low prices (which is exactly what we needed on our budget!) and as it turned out, fast delivery! We are very happy with our purchase and would recommend them to anyone.

June 7, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Mrs Garnier-Edwards

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Prices and quality to make you Wet!!!

I have just bought some great taps (bath shower mixer & basin) from tradetaps at a very reasonable price in fact cheapest I found for what I wanted. They provided me with a great service they called to arrange a delivery straight away at a time and day to suit me, I also emailed them as I had ordered incorrect taps bath ones instead of basin they got in touch with me when they where back in stock and told me to order them through the website and they would arrange for the others to be picked up when the others where delivered so it would not cost me to return them. When they where picked up at a time to suit me, I was then refunded straight away.
The quality is great too. I am a very happy customer and would definitely recommend :0)

May 29, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Emma

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Great taps, great price, greeat service

Searched for some taps to match the existing ones and found on the tradetaps site. Looked at other sites who charged much more. Delivered quickly. Would wholeheartedly recommend to anyone.

May 28, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Michael

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Speedy and efficient and cheaper than the local merchants

Ordered a shower enclosure to be delivered to a separate address. Was phoned to advise day of delivery and time. All delivered on time, brilliant !

May 17, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Sandie

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

brilliant service

excellent service fab customer service
will use again

April 4, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Denise

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Quality products, good customer service

I ordered a full bathroom suite from this company (who also operate as Bathroom2u.com). The suite is now installed and looks very good - solidly made and well finished.

Unfortunately the delivery company missed initial delivery date without explanation, and then one piece was missing when they did deliver two days later. This threatened to cause some disruption to my building project, but I have to say that the management from Bathroom2u were straight on the case and were very diligent in resolving this (and on updating me on their progress while they investigated it).

I was left feeling that I had an unfortunate (and probably pretty isolated) delivery experience, but that I was in the hands of a company who had the concern and time to sort it out for me. I would certainly buy from them again.

March 30, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Matt

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 2 out of 5 stars

Got stung for an extra £10 delivery after I had compaleted the ebay transaction - not happy !

I bought thi son ebay, specified the full address in Northenr Ireland, delivery charge was calculated & I paid the lot, Subsequently I got an email requestin an extra £10 for delivery to Northern Ireland ireland "our carrier is charging an additional rate which we would unfortunately have to pass on to yourself"

No choice but to pay - Not happy !

March 22, 2013
Unprompted review
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Reply from TradeTaps.com

Hello Shane,

Thank you for your review, Sorry that you are not happy with the delivery charge, unfortunately this can't be calculated by ebay, thus we contacted you immediately to inform you regarding this.

Thanks, Tim.

Rated 4 out of 5 stars

Good price and fast delivery.

Ordered a shower cubicle which arrived very quickly. Had a few problems getting the website to accept payment but product, price and speed of service was very good.

March 1, 2013
Unprompted review
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Reply from TradeTaps.com

Dear N. Cooper

Thank you for your kind review and your comments. We look forward to having you as a customer again.

We will investigate the issues you had with online payment.

Richard

Rated 4 out of 5 stars

speedy response but admin could be better

Great response. Delivered in two days. Only downside is that I was unable to print an invoice that included the VAT number. Info available on the website but should be printed on the invoice.

March 1, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Roger

Thank you for your kind review and your comments. We will investigate the issue you raised regarding your invoice. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

opposite of plumbing the depths

competitive prices, easy to use website and correct item delivered on time. would use them again without hesitation.

January 31, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Mark

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent service

Good prices, kept well informed about shipping and delivery. Particularly liked the way the delivery company gives one hour time slots. I've received two deliveries now, both right on time, even during the harsh weather.

January 22, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Tim

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Excellent in all aspects.

Good experience.

January 18, 2013
Unprompted review
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Reply from TradeTaps.com

Dear Ralph

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 5 out of 5 stars

Well priced and delivered promptly

What more could you want? I wanted a 2000mm shower screen for which prices varied a lot but TradeTaps was amongst the best and their reviews were good. You need to know you're dealing with people you can trust. Order went through smoothly and was delivered on time. Recommended

December 11, 2012
Unprompted review
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Reply from TradeTaps.com

Dear Steve

Thank you for your kind review and your comments.

Richard

Rated 5 out of 5 stars

Fast and Friendly service

An alternative supplier let me down and is still not returning calls or messages although they have had my money for over a month!

2 days after calling to check stock and then placing my order online everything was delivered. Never had such a fast and efficient delivery service - text and email confirming delivery day and on the day a text confirming an hour slot. In a word - Brilliant!

November 22, 2012
Unprompted review
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Reply from TradeTaps.com

Dear Mark

Thank you for your kind review and your comments.

Richard

Rated 5 out of 5 stars

Excellent service, quick delivery and excellent communication - would use again.

Took delivery of a bath and shower screen within 4 days of ordering. Received a phone call informing me of delivery a few days before and a second call with a two hour delivery slot. Excellent service.

November 10, 2012
Unprompted review
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Reply from TradeTaps.com

Dear David

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Rated 4 out of 5 stars

TAPTASTIC

Great company to deal with. Good quality product and as described. Good communication and delivered on date as promised.

October 17, 2012
Unprompted review
TradeTaps.com logo

Reply from TradeTaps.com

Dear Margaret

Thank you for your kind review and your comments.

Richard

Rated 2 out of 5 stars

What a load of rubbish!!

This is a typical web based firm advertising products for immediate delivery when all they are relying on is delivery from manufacturers and wholesalers and holding no stock themselves.
They are not alone in this- I contacted 5 other "suppliers" all advertising items as "in stock" or "2 to 3 days delivery" and all admitted they hold no stock but get items from stockists.

October 16, 2012
Unprompted review
TradeTaps.com logo

Reply from TradeTaps.com

Hello Brian,

Thank you for you review and comments, unfortunately in this circumstance we had been let down by our supplier. There had been a serious stock shortage and you have obviously ascertained this yourself as well, from speaking to other companies.

We do stock mainline products and they are available on usually a 2-3 working day, 1 Hour Slot delivery.

We can only but apologise about the experience you have had.

Thanks, Tim.

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