I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
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See what reviewers are saying
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more
Company replied
Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source
Company replied
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more
Company details
Written by the company
At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk
Contact info
Unit 4 Boundary Lane, DE11 7FU, Woodville, United Kingdom
- 01283 850040
- info@tradeunderfloor.co.uk
- tradeunderfloor.co.uk
Good price and quick delivery
January 26, 2017
Unprompted review
Reply from Trade Underfloor
Peter,
I'm delighted that you were happy with the service we provided and I appreciate you taking the time to leave a review.
Regards
Mike Beck
Managing Director
The Underfloor Superstore
Outstanding help, knowledge and service. 'The real deal'
Needed some obscure underfloor heating spares. Tried a couple of other suppliers who provided wrong parts. Then found the Undefloor Superstore on the internet.
Unlike many, this company listen and do their upmost to help supply what is needed, they asked for photos to identify an old manifold and a couple of days later I was able to complete my clien't repair. Prices are also superlative 🙂 Have their details in my contact list for future needs. Highly reconnended.
January 23, 2017
Unprompted review
Reply from Trade Underfloor
Hi Jeremy,
Many thanks for your feedback. I'm really pleased that we could help you and that you were happy with the service you received from us.
We look forward to hearing from you again soon.
Regards
Customer Service Team
The Underfloor Superstore
Great service and support in addition to good prices
Purchased a heat pump, water cylinders and UFH from them. Quite a complex installation that they took in their stride and pulled together with their suppliers to specify. Great price and support during the installation and after. Special thanks to Paul.
January 23, 2017
Unprompted review
Reply from Trade Underfloor
Hi Rajive,
Many thanks for your feedback. I'm delighted that you were happy with the service you received from us. I have passed your comments on to Paul. It was a pleasure dealing with you.
Regards
Customer Service Team
The Underfloor Superstore
Excellent
Purchased top quality Emetti Underfloor heating kit and very pleased with the items. Next day delivery and the prices are keen. Very well packaged, arrived on a pallet with no damage. Got a phone call 30 mins prior to delivery as requested.
January 19, 2017
Unprompted review
Reply from Trade Underfloor
Hi Elliot,
Many thanks for your glowing review! We're pleased your items were delivered promptly and you were happy with the service you received from us. We hope to hear from you again soon.
Regards
Customer Service Team
The Underfloor Superstore
Well Done The Underfloor Superstore
cannot fault The Underfloor Superstore for their service.
parts ordered where the exact same we got from another supplier last year and at a fraction of the cost.
ordered late friday night, order processed first thing monday morning, and arrived by courier first thing wednesday, so all in all, an excellent service and would have no problems in recommending them to anyone!
January 16, 2017
Unprompted review
Reply from Trade Underfloor
Thank you for your feedback. I'm delighted that you were happy with the service you received from us and hope to hear from you again soon.
Regards
Customer Service Team
The Underfloor Superstore
Reply from Trade Underfloor
Thank you for your positive feedback. We're delighted you were happy with the service you received.
Regards
Customer Service Team
The Underfloor Superstore
Quick Delivery
Ordered on free delivery which I expected to receive in 2-3 days, arrived next day mid morning, parts fitted and working within 24 hours of placing the order, Well Done
December 18, 2016
Unprompted review
Reply from Trade Underfloor
Mike,
Many thanks for your feedback. I'm delighted to hear that we exceeded your expectations!
Regards
Customer Service Team
The Underfloor Superstore
Part delivered was not as website pic.
The part we purchased as per website was not delivered. An updated part was delivered which has wiring differences which was not explained on the website/parts list.
December 15, 2016
Unprompted review
Reply from Trade Underfloor
Martin,
Thanks for your feedback. As explained when we spoke the part you ordered has been modified by the manufacturer recently and our website showed the older model of the product. We have now updated the image to show the correct image and apologise for any inconvenience caused.
Regards
Mike
The Underfloor Superstore
Still waiting on goods
Ordered on 11/12 now 14/12 and still no goods despite paying £18 for next day delivery.....phoned and advised item would arrive today but still no delivery. Poor show
December 14, 2016
Unprompted review
Reply from Trade Underfloor
Alistair,
Thanks for your feedback. I'm sorry to hear that your items were delivered late. I have looked into this and I understand that we have refunded you for the next day delivery charge as your delivery was made on 14/12 instead of 12/12. Your items were delivered by UPS who provide us ordinarily with exceptional on time delivery services. On this occasion it seems that we didn't live up to our usual high standards so please accept our apologies for any inconvenience caused.
Regards
Customer Service Team
The Underfloor Superstore
Reply from Trade Underfloor
John,
Many thanks for your feedback. I'm delighted that you were happy with the service we provided.
Regards
Customer Service Team
The Underfloor Superstore
very good products and great professionalism
A very good company.
I ordered a mainfold for heating and adjustment heads.
I got it all, in Italy, after 5 days.
They contacted me on my cell phone to arrange delivery.
Special thanks to Cynthia, always polite and professional.
Luca, Italy
December 2, 2016
Unprompted review
Reply from Trade Underfloor
Luca,
Thank you for your positive feedback. I'm pleased to hear that you were very happy with the service you received from us.
Regards
Customer Service Team
The Underfloor Superstore
Very helpful
I ordered a manifold for my underfloor heating system which was leaking. After looking online I found one from this company which was a very good price. I ordered online and the item turned up a few days later.
My plumber fitted it but it didn't seem to work, after he left I telephoned the company as I thought he hadn't opened the flow valves. They were very helpful and talked me through what I needed to do, and it worked.
Would use again for sure.
November 15, 2016
Unprompted review
Reply from Trade Underfloor
Mr Short,
Thank you for your comments. I'm delighted that you were happy with the service you received from us.
Regards
Customer Service Team
The Underfloor Superstore
I keep coming back
Over the last 18 months I have ordered numerous bits of Heatmiser NEO gear from T.U.S.
They seem to offer the best price I can find on this equipment, and they also give great service, with excellent attention to detail.
One time I ordered a thermostat, and they emailed me to check if it was the right one, because they had noticed I ordered a 12V thermostat, having previously ordered about 8 x 230V thermostats. I was very glad they did check, because I had indeed made a mistake on my order. So, that saved a load of hassle.
On a more recent order I put a comment to say that I was ordering the item as a replacement for one that had failed, and it was probably out of warranty at 18 months old. Again, they emailed back before processing the order to tell me that in fact the manufacturer offers a 2yr warranty and we could organize a replacement.
This really is the most excellent customer service, and that's why T.U.S. is my ongoing first choice for this kind of equipment.
November 11, 2016
Unprompted review
Reply from Trade Underfloor
Nik,
Many thanks for your positive feedback. We're delighted that you are consistently happy with the service you receive from us and we look forward to dealing with you again soon.
Regards
Customer Service Team
The Underfloor Superstore
Excellent
Ordered the items on Thursday on the free delivery option and they arrived friday, this sort of service can't be faulted.
November 5, 2016
Unprompted review
Customer Service
I found the underfloor Superstore staff friendly, knowledgeable, and helpful.
November 3, 2016
Unprompted review
Excellent service, prompt delivery.
Fantastic from ease of order to delivery.
October 15, 2016
Unprompted review
superb
defiantly recommend this company to everyone for quality of service and price.
October 6, 2016
Unprompted review
Under floor perimeter tape
Came on time, undamaged and as specified.
September 20, 2016
Unprompted review
Fast efficient parts ordering!
Found what I wanted, ordered with ease! Parts delivered on time and great quality.
Cheers
September 19, 2016
Unprompted review
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