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See what reviewers are saying

Rated 5 out of 5 stars

I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.

Company replied

Rated 5 out of 5 stars

We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more

Company replied

Rated 5 out of 5 stars

Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source

Company replied

Rated 5 out of 5 stars

I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more

Company details

  1. Heating Equipment Supplier

Written by the company

At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Bloody good

Ordered items on Friday afternoon, received on Monday morning, didn't pay extra postage just the free service. All items received in good condition, would recommend, very good service.

March 20, 2017
Unprompted review
Rated 5 out of 5 stars

Thermostats

Ordered digital thermostats on three occasions and every time arrived next day. Great service and products were perfect

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great advice over the phone and quick delivery. Everthing I was expecting but seldom experience.

March 4, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Huw,

Many thanks for leaving a review. I'm extremely pleased that we met your expectations and I hope we can do the same again soon.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Fantastic service.

Excellent company to deal with. Item was just as advertised and despatched without delay to our house in France.

March 3, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Robert,

I'm delighted that we provided you with excellent service and I really appreciate you taking the time to leave a review.

Many thanks.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

The blueprint of a top class firm

Great advice, great product and above all a great service.

March 3, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Joseph,

Many thanks for sparing a few moments to leave a review. I'm thrilled that we have provided you with excellent service and I hope we can do so again in the near future.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Perfect !

Perfect transaction, inmediate dispatch, very good contact, very quick delivery via UPS courier. Thank you

March 2, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Kamil,

Thanks for your review. I'm always delighted when a customer describes our service as perfect. I'll be sure to let our staff know that the service they provided was so well received.

Many thanks.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Excellent

Was recommended to this company. Excellent material, quick delivery but delivery guy was not helpful, well priced, easy to fit, but not used it yet, hopefully should be top and running smoothly. Oh Ye none of the voucher codes worked 😤

February 26, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Thanks for taking the time to leave a review. I'm pleased that you were satisfied with the service we provided.

Our voucher codes have been working without issue recently however should you have any problems in future please don't hesitate to contact our sales team on 01283 850040.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Excellent service!

Very quick, responsive and keenly priced. Would recommend highly!

February 13, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Joseph,

Thanks for taking the time to leave a review. I'm delighted that you were happy with the service we provided.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 4 out of 5 stars

Easy

Simple, easy to use website, helpful staff and quick delivery!

February 9, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Richard,

Thank you for sparing a few moments to leave a review. I'm pleased that you found the website easy to use and that the service you received from us met with your expectations.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

All good

It arrived on time and all correct.

February 7, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Many thanks for taking the time to leave a review and I'm pleased that you were happy with the service you received.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Under floor

With so many suppliers on line these days its always hard to find a good one well I'm pleased to say I have .I have orders a few times with parts and its easy to find exactly what want with descriptions to suit .Delivery I cant fault and have always received well packaged and within a few days .
Well done keep the standard up as Im sure i will be buying again soon

February 4, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Nick,

I really appreciate you taking the time to leave a review. I'm thrilled that you are consistently happy with the service you are receiving from us and we look forward to supplying you again very soon.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Item clearly described, reasonably priced and good delivery time.

I've purchased all my underfloor heating supplies from this company and I've always been very pleased with the service, price and quality of the goods - Emmeti.

Matt - Self Builder in Gladestry, Wales.

February 3, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Matthew,

Many thanks for leaving a review. As a business we aim to provide industry leading products at competitive prices with the best customer service possible. I'm delighted that we have have achieved this on all of your orders to date and we look forward to supplying you again in the near future.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

Underfloor heating

Great service ,not used before but will again ,great products

January 30, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Catherine,

Thank you for taking the time to leave a review. I'm delighted that you are happy with the service and product provided and I look forward to hearing from you again.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Rated 5 out of 5 stars

great service at the right price

found exactly what i needed without delay and paying was easy and then received the goods in good time with no complications.

January 30, 2017
Unprompted review
Trade Underfloor  logo

Reply from Trade Underfloor

Ian,

Thanks for leaving a review. I'm really pleased that you were happy with the service you received from us.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

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