I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
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See what reviewers are saying
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more
Company replied
Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source
Company replied
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more
Company details
Written by the company
At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk
Contact info
Unit 4 Boundary Lane, DE11 7FU, Woodville, United Kingdom
- 01283 850040
- info@tradeunderfloor.co.uk
- tradeunderfloor.co.uk
People also looked at
Really good communication
Really good communication, extremely prompt service, high-quality products.
November 16, 2023
Reply from Trade Underfloor
Hello Aiden, Thank you for a positive feedback. We are pleased to hear you are happy with the quality of the products and service we provided.
Kind regards,
Customer Service Team
Quick and easy.
November 3, 2023
Reply from Trade Underfloor
Hello Kevin,
Thank you for the positive feedback. I'm glad you are happy with the service we provided.
Regards
Customer Services
Emmeti flow valves
Ordered the parts on Tuesday late afternoon, that weren’t in stock. The parts arrived on Friday morning.
Plus they were cheaper than other suppliers.
Highly recommended them
October 26, 2023
Reply from Trade Underfloor
Hello Mr Gardner,
Thank you for taking the time to share your feedback.
We are pleased to hear you are happy with the service we provided on your recent order with us.
Kind regards,
Customer Service Team
Brilliant company
Brilliant company , great service, quick responses. Used multiple times no issues. Big shout out to the main man Ian there also:
October 20, 2023
Reply from Trade Underfloor
Hi tom,
Thank you very much for the positive feedback. We're delighted you were happy with your experience.
Regards,
Customer Services
Great Service and cannot wait to get…
Great Service and cannot wait to get the underfloor heating installed
September 26, 2023
Reply from Trade Underfloor
Hi Jason,
Thank you for your 5 star review! We're pleased to hear you're happy with the service we provided.
Kind regards,
Customer Service Team
Sophie & Hayden were very helpful
Sophie & Hayden were very helpful. Checking up on products to ensure I got the right bits I needed.
Many Thanks
September 22, 2023
Reply from Trade Underfloor
Hi Kathy,
Thank you for taking the time to share your feedback. We are pleased to hear you are happy with the service we provided.
Kind regards,
Customer Service Team
Reply from Trade Underfloor
Hi Dean, thank you for a positive feedback. We are pleased to hear you are happy with the service we provided.
Kind regards,
Customer Service Team
Reply from Trade Underfloor
Hello Justin,
Thank you for your positive feedback. It is much appreciated.
Regards,
Customer Service
Knowledgeable staff and rapid delivery
August 20, 2023
Reply from Trade Underfloor
Hello,
Thank you for your 5 star review. I am glad you are happy with the service we provided.
Regards,
Customer Service
Reply from Trade Underfloor
Hello,
Thank you so much for taking the time to share your feedback, I am glad to hear that you are pleased with the service we provided.
Kind regards,
Customer Service Team
Reply from Trade Underfloor
Hello Matthew,
Thank you for your positive feedback! We are pleased to hear you are happy with the service Sophie and our team provided.
Kind regards,
Customer Service Team
Parts not delivered to my address
Parts not delivered to my address. my address on packing note inside package but not on outside of parcel.
August 1, 2023
Reply from Trade Underfloor
Good morning Yvonne,
Thank you for taking the time to share your feedback. We're always looking for ways to improve service we provide to our customers. Your honest review is much appreciated.
I'm ever so sorry to hear your goods were delivered to the wrong address. Our supplier of the goods you ordered use DPD as their courier and unfortunately DPD advisors input the address incorrectly in their system, it was not the address we provided to them. Please accept our sincere apologies on their behalf. We've issued a credit to your account for the delivery charge and stressed to our supplier the importance of imputing correct delivery address.
Sorry for the inconvenience this has caused. We're doing everything we can to ensure this does not happen again.
Kind regards,
Customer Service Team
Amazing customer service. Very helpful and pleasant staff.
Dealt with a lady called Sophie to place my order and it was a pleasure.
They where recommended to my by emmeti after another supplier had messed me about for 8 weeks saying stuff was out of stock!
I needed some items from emmeti that aren't related to underfloor heating, they where more than happy to facilitate my order, from first phone call to delivery it was a real pleasure.
Promptly checked stock with emmeti to confirm availability, once order was paid, items came next working day.
Absolute legends!
Thanks Sophie.
July 5, 2023
Reply from Trade Underfloor
Hello Tom,
Thank you for taking the time to leave such great feedback. It is very much appreciated.
I have relayed your feedback to Sophie, she was glad to hear you were pleased with her assistance.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Exception performance
The Team at TUS are super fast and efficient.
The turn around on quotes is very quick which is helpful in wing work but the most important factor is that they are probably the only UFH manufacture who can actually tell you the technical details required to design a heating system. This truly puts them far above any competition.
As and added bonus their pricing is very good compared to the competitors. I highly recommend them
May 31, 2023
Reply from Trade Underfloor
Hi Hilton,
Thank you so much for taking the time to share your kind feedback, I am glad to hear that you are pleased with the team and service.
Kind regards,
Customer Service Team
Thumbs Up
I have to say dealing with TUS has been fantastic. Time is of the essence during a renovation and they respond quickly, their pricing is reasonable and their product is good quality. Sophie in particular has been great to deal with, super helpful. Might write another review in six months!
June 11, 2023
Underfloor heating training
This is the first time i've been to any sort of underfloor heating training. Mike did the training in an unhurried manner making sure everyone was happy before he moved on, if anybody had any questions they were answered before we moved on which was great. It was also great that it was a small group so everyone was looked after and the guys who had experience were brilliant too as no one was trying to show off their knowledge.
The lunch was great and again the guys were on hand to answer any questions we had during the lunch period so time was maximised as were the opportunities.
At the end we were all given the option to stay back if we has any more questions which again was great.
For me the only thing i would change is to give more hands on training which is what i wanted more off as i have no experience in this at the moment.
I feel the price for the course was fair and all in all a good day.
Hope to be working with you and your team in the near future.
April 2, 2023
Reply from Trade Underfloor
Hello,
Thank you for your 5 star review. I am glad you are happy with the service we provided.
Regards,
Customer Service
Reply from Trade Underfloor
Hi John,
Thank you for the positive feedback. I'm glad you are happy with the service we provided.
Regards
Customer Services
Very happy !
Great product & fast delivery customer service also brilliant . Fast responses and all queries and questions answered will use for all my undefloor heating now
February 22, 2023
Reply from Trade Underfloor
Thank you Rueben! Great to hear you are happy with our service. Look forward to working with you again soon.
Kind Regards,
Customer Service Team
The staff were great help and even…
The staff were great help and even found me parts that were no longer stocked or manufactured. Thanks
February 10, 2023
Reply from Trade Underfloor
Hello,
Glad to hear you were happy with the service received from us and thank you for taking the time to leave feedback.
Regards,
Customer Services
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