I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
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See what reviewers are saying
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more
Company replied
Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source
Company replied
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more
Company details
Written by the company
At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk
Contact info
Unit 4 Boundary Lane, DE11 7FU, Woodville, United Kingdom
- 01283 850040
- info@tradeunderfloor.co.uk
- tradeunderfloor.co.uk
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Always supplied the products suitable for the individual application at a competitive price, with good communication and customer service.
February 9, 2023
Reply from Trade Underfloor
Hello Ian,
Thank you for taking the time to leave a review, your feedback is much appreciated.
Regards,
Customer Services
Friendly
Friendly, efficient and knowledgeable staff. Very fast design service and next day delivery was fantastic.
Have recommended and will use again.
Thanks
January 25, 2023
Reply from Trade Underfloor
Hi Will,
Thank you very much for the positive feedback. We're delighted you were happy with your experience.
Regards,
Customer Services
Great Service
I needed a replacement part for a leaking heating system. They were able to advise me on the correct item and got it delivered a.m. next day. Happy customer.
January 26, 2023
Reply from Trade Underfloor
Hi Rupert,
Thank you so much for taking the time to leave us a review, great to hear that you were happy with the service.
Kind regards,
Customer Service Team
Helpful team, fast, efficient service
I recently bought some parts in their clearance sale (old stock). Very helpful when I called to confirm part numbers. Items arrived next day, as described, and work perfectly. Would use again.
January 17, 2023
Reply from Trade Underfloor
Hi Simon,
Thank you for your 5 star-review. It's great to hear that you are happy with your experience with us.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Services
Excellent support
Excellent support. They really helpful. Dane in technical support helpline patiently helped me step by step to solve the problem I had with my UFH.
January 4, 2023
Reply from Trade Underfloor
Hello Saeed,
Thank you for your positive feedback. It is much appreciated.
I am so pleased you are satisfied with your assistance from our team member. I have relayed your kind comments to him.
Kind regards,
Customer Services
Needed component for manifold
Good user-friendly website. Knowledgeable customer service. Very efficient sales service. Product arrived as expected.
December 15, 2022
Reply from Trade Underfloor
Hello Jeffrey,
Thank you very much for the feedback. We're delighted you were happy with your experience.
Regards
Customer Services
The overall service was excellent.
December 20, 2022
Reply from Trade Underfloor
Hello,
Thank you for your 5 star review. I am glad you are happy with the service we provided.
Regards,
Customer Service
Reply from Trade Underfloor
Hi Peter,
Glad to hear you were happy with the service received from us and thanks for taking the time to leave feedback.
Regards
Customer Services
still waiting for some of the order to…
still waiting for some of the order to arrive
December 5, 2022
Amazing customer service
The underfloor heating pipe I ordered arrived damaged but TUS were fantastic - they sent a replacement immediately which arrived the next day, meaning our project stayed on track. Cynthia and Charlotte are great!
October 27, 2022
Unprompted review
Reply from Trade Underfloor
Hi Mark, thank you for your positive feedback! We are pleased to hear you are happy with the service we provided and that your project went well.
Kind regards,
Customer Service Team
Excellent service
Excellent service, quick delivery, great product. Have used TUS on a number of occasions on various developments, always first class and helpful
October 11, 2022
Reply from Trade Underfloor
Thank you Paul! Great to hear you are happy with our products and service. Look forward to working with you again soon.
Kind Regards,
Customer Service Team
Reply from Trade Underfloor
Hi Dan, thank you for such positive feedback! We are pleased to hear you are happy with the service we provided.
Kind regards,
Customer Service Team
Used to retro fit on a wavin system
Used TUS to supply a 3 manifold emmeti system to be retro fitted to a 11 year old Wavin system. Some wired thermostats some wireless ones.
Items ordered and delivered promptly.
With Sophie and the team always available for guidance will definately be using again.
September 9, 2022
Reply from Trade Underfloor
Hi Darren,
Thank you so much for taking the time to share your kind feedback, I am glad to hear that you are pleased with the team and service.
Kind regards,
Customer Service Team
Great service & Quality products
I have worked with TUS for many years, they have always provided a great service, accurate designs and prompt deliveries. Our customers enjoy their products in their homes also.
August 30, 2022
Unprompted review
Reply from Trade Underfloor
Thank you for your lovely review, we are pleased to hear that you and your customers are happy with the service we are delivering!
Kind regards,
Customer Service Team
Excellent service
Excellent service , from quote to delivery of materials. Top guys too.
August 15, 2022
Reply from Trade Underfloor
Hi Ollie, thank you for taking the time to leave such a kind review, we are pleased to hear you are happy with the service we delivered on your recent order with us.
Kind regards,
Customer Service Team
Great company for under floor heating…
Great company for under floor heating manifolds and spares. Only gripe is when I purchased online, my PayPal sent me payment receipt but the company did not until the next day so I was unsure if my order had gone through.
Happy all was sorted as it had gone through and the part arrive quickly.
January 13, 2022
Reply from Trade Underfloor
Thank you for your review. It is great to hear your feedback and we are glad you received your order quickly.
Kind regards,
Customer Service Team
Easy ordering clear site delivered the…
Easy ordering clear site delivered the next morning and only ordered just befor 5 the previous day well impressed keep up the good work
December 22, 2021
Reply from Trade Underfloor
Thank you for your kind review, we are pleased to hear you are happy with the service we delivered.
Kind regards,
Customer Service Team
nice,friendly and helpful service
September 8, 2021
Reply from Trade Underfloor
Hi Zydrunas,
Thank you so much for taking the time to leave us a review, great to hear that you were happy with the service.
Kind regards,
Customer Service Team
All materials delivered as promised and…
All materials delivered as promised and was kept updated through out the whole process.
Would recommend and will continue to use.
Special thanks to Marvin and Sophie.
July 21, 2021
Unprompted review
Excellent service!
June 23, 2021
Reply from Trade Underfloor
Hi Dorel,
Thank you so much for taking the time to share your feedback, I am glad to hear that you are pleased with the service.
Kind regards,
Customer Service Team
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