Last year I was so profitable that I was regularly requesting payouts across multiple funded accounts in Tradexmastery. Everything was going great, but then out of nowhere in February my payout got de... See more
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this company has been going backwards since their website upgrade .Before that they actually paid payouts and now all of a sudden the live chat is gone and all we get is automated responses. this is b... See more
They blocked my accounts after I passed and accused me of breaking rules their won terms allow. I couldn't reach person or get answers Everything was just shut down. I even had progress pending, and... See more
110 business days since requesting my payout, also still waiting on two passed challenge refunds. Tradexmastery replied to one of my previous reviews advising to contact support to request this to b... See more
Company details
Written by the company
TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations. Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded. At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.
Contact info
United States
- support@tradexmastery.com
- tradexmastery.com
Breach of guidelines
Trade for life and never look back.
Easy to navigate very surportive and lots off clarity in offers to diffferent funded accounts.
November 16, 2025
Reply from TradeXMastery
Thank you for the amazing feedback! We are glad everything feels clear, supportive, and easy to use with your funded accounts experience! 😊
The best prop firm
November 23, 2025
Unprompted review
Reply from TradeXMastery
Thank you so much, Vedran! 😊
Reply from TradeXMastery
Hi Zsolt, thanks so much! 😊
Scam people without proof of 10.3.10 section …
So I don't get any response that mean you are liar I upload all my trades on my TikTok how I clear my challenge and how I profit on my funded account so if you have no proof of my copy trading 10.3.10 rule is only scam for people when they chase profit you just blocked their account and reject their withdrawl I have a clear concept about that don't buy their challenge because they are scammer if any body wants my log in details I can share with them everyone knows how they scam I once again mention that don't buy their challenge because after you got funded account and profit they just send you that mail your withdrawl is rejected and your account is blocked after that they don't have proof they ask you to start your challenge from zero again
November 23, 2025
Unprompted review
Reply from TradeXMastery
Hi Khan, we understand you are repeating your concerns, so we want to clarify this one final time. Your previous account and payout request were reviewed in full, and the closure was due to a confirmed violation of section 10.3.10 of our Terms and Conditions. This decision is final. Our compliance system uses internal proprietary checks, so we cannot publicly share account specific evidence.
You were already provided a new challenge account so you could continue trading under a fresh start, and you accepted it. Any future payouts will be processed normally as long as the account remains in good standing with no violations.
If you need help with your new account, our team is available through the support widget on the website. If there is anything else we can improve to make your experience even better and encourage you to consider a higher rating, we would love to hear it. We appreciate your patience and hope to restore your confidence in our service moving forward.
Trust issues whereby we pay for an…
Trust issues whereby we pay for an account but don’t get our credentials
November 14, 2025
Reply from TradeXMastery
Hi there, thank you for sharing your concerns. We are truly sorry for the frustration caused when you did not receive your credentials after purchasing the 25k Instant Funded account. Our team investigated and found that the payment confirmation had not reached us initially, which prevented the automatic delivery of your login details. Once we verified that your payment was successfully credited, we immediately granted the account and sent the credentials to you by email. We understand how stressful this situation can feel, and we appreciate your patience while it was resolved. If there is anything more we can do to improve your experience or help you feel confident updating your rating, we would be grateful to assist. Please feel free to contact our Support Team anytime through the support widget on our website.
This company is Great!
November 15, 2025
Reply from TradeXMastery
Thanks so much Roberto, we appreciate you! 😊
45 days no pay out this is ridiculous
45 days no pay out this is ridiculous. Now I get an email that there is a shutdown on their website so who knows what is going on? How many other traders are in limbo waiting for their money? Prop firms are a scam. There is no way around it. I will be leaving a detailed video today on YouTube
October 20, 2025
Reply from TradeXMastery
Hi Mitchell, thank you for sharing your concerns. Your payout is currently on the 24th business day, which is still within our stated 21 to 30 business day processing window during high volume periods. We understand delays can feel frustrating and we are actively working through all requests in the order they were received. The temporary website interruption you mentioned was caused by a widespread Cloudflare issue that affected many major platforms, and our site became fully operational shortly afterward.
We are here to help and want to restore confidence in your experience. Please reach our Support Team through the support widget on our website so our team can assist further. Please share anything that could help improve your experience or increase your rating.
Slow responses to ticket items that need to be addresse.
I have been asking a week for a new link to get verified.
November 12, 2025
Unprompted review
Reply from TradeXMastery
Hi Dene, thank you for taking the time to share your concerns. I am very sorry for the delay you experienced and for the frustration it caused while you were waiting for a new verification link. I completely understand how important it is for these steps to be handled quickly, especially when you are eager to start trading.
I checked your case and I am glad to see that our team was able to assist you and that your KYC verification is now fully completed. Even though the issue is resolved, the slow response you described is not the experience we want for you. Our support team is always available through the support widget on our website whenever you need help or clarification, and you are welcome to reach out there at any time.
We truly appreciate your patience, and if there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it. We are here to support you moving forward.
Thank you for your reply, but this message only reinforces my concerns.
Your response is almost identical to what you post under other negative reviews, which strongly suggests these are AI-generated template answers rather than genuine support. This alone raises a red flag.
What makes this situation extremely troubling is that:
You refuse to provide any evidence of the alleged rule violation,
You close funded accounts without proving what was violated,
And when traders ask for clarification, you hide behind “proprietary systems,”
While offering a “free retry” instead of real transparency.
This pattern is exactly what many traders describe, and it is consistent across multiple complaints.
It increasingly appears to be a predatory and potentially fraudulent practice, rather than a legitimate evaluation process.
You also admitted publicly that the support email you replied from is “no longer operational,” which is completely unacceptable for any financial service claiming professionalism.
At this point, it is becoming impossible to trust that your evaluation system operates fairly or honestly.
For this reason, I am actively looking into reporting this company to the appropriate regulatory and consumer protection authorities, so these practices can be properly investigated and—if necessary—shut down.
Other traders deserve to be warned.
Transparency is the minimum expectation in this industry, and your refusal to provide it speaks volumes.
November 20, 2025
Unprompted review
it was perfect
November 13, 2025
Reply from TradeXMastery
Hi Irena, thank you for sharing your awesome feedback! We are really glad to hear that your experience felt perfect and we truly appreciate you taking a moment to let us know. Our team is always working to refine every part of the platform so your smooth experience means a lot to us. If there is anything that could be improved to make your time with us even better or help lift your rating, our Support Team is ready to assist through the support widget on our website.
My case as not been resolved for almost month
My case as not been resolved for 2 month
October 1, 2025
Reply from TradeXMastery
Hi Emmanuel, thank you for sharing your experience. I am truly sorry to hear that you feel your case has not been resolved and I understand how frustrating that must be. According to our records, your account was granted a month ago after your order payment was successfully verified, and your payout was confirmed yesterday. Anything older than that may relate to the period when we had to mass delete emails due to the major website upgrade, which could explain the delay you experienced. If anything is still pending, our Support Team is ready to assist through the support widget on our website. We are committed to understanding how we can resolve any remaining issues and how we can improve your experience so your future interactions feel smoother. We appreciate your patience and hope to make things right moving forward.
I bought your account and I passed…
I bought your account and I passed phase 1 and 2 challenges but you didn't give me the live because I bought the account through Akashx and my membership has expired, that's rubbish, I just wasted my time and my money, nonsense.
November 13, 2025
Reply from TradeXMastery
Hi Kay, thank you for sharing your experience. I understand how disappointing this situation feels and I am truly sorry for the frustration it caused. Based on our records, the account you used was a promotional challenge provided through AkashX. These promo accounts require an active AkashX membership at all times, and when the membership is canceled, the challenge automatically fails, even if both phases were completed. Our team follows this requirement to keep all promotional accounts consistent and fair for every participant.
Please reach out to our Support Team through the support widget on our website so we can review your case in more detail and guide you through the best next steps. We would be grateful to hear anything that could help improve your experience.
Genuine but the payout should be faster.
Tradexmastery is good, but I will advise them to speed up the rate of their payout. It took me more than a month before I got my payout which is not supposed to be that long.
Their customer support was fast, active and responsive.
I believe there’s room for improvement.
So, they have my ****
November 20, 2025
Reply from TradeXMastery
Hi Sirmy, thank you for sharing your thoughtful feedback. We are glad to hear that our customer support felt fast and responsive. Regarding your payout, our records show that it was completed in 28 business days. Although our normal processing time is 21 business days, we always inform traders that high volume periods can extend this to as many as 30 business days. We appreciate your patience and your suggestion to improve our speed, and our team is continually working on improving withdrawal times. If you need further assistance, please reach out through the support widget on our website. We would love to know if anything else could be improved to make your experience even better or increase your rating.
How did I reach my drawdown if I never…
How did I reach my drawdown if I never realized profit or loss? Out of all trades I had running, I was in profit for all of them.
November 19, 2025
Reply from TradeXMastery
Hi Santiago, thank you for sharing your concerns. We understand that any unexpected results with your trading account can be frustrating. We are pleased to see that one of our support agents resolved this for you today. Please log in and view the support widget for the resolution details. We also welcome any additional information that could help us improve your experience or increase your rating.
Fantastic prop firm….
Fantastic prop firm….. they deliver exactly what they promise and very transparent
November 20, 2025
Reply from TradeXMastery
Thank you for your fantastic feedback, we appreciate your trust and support! 😊
Beware…well calculated payout delay!! Stay Away!!
Successfully passed a one step challenge. Waited 8 days before I could request a payout.. It was held over 26 working days (excluding holidays and weekends) only to be denied immediately the day that I went on drawdown therefore lost the account. Please stay away from this prop firm..especially if you are not a member of the MLM
It’s not fair..held the account since September only to lose it mid November and zero payout due to the delay.
If the payouts were approved normally, I had well over $10k I had put my hours into which would in return would have compensated my time.
November 12, 2025
Reply from TradeXMastery
Hello, thank you for sharing your experience. We are genuinely sorry to hear how frustrated you feel about the payout delay and the loss of your account. A situation like this is never what we want for our traders, and we understand how disappointing it is when your hard work and time do not see the return you expected.
Please reach out to our Support Team through the support widget on our website so we can review the details of your payout request and timeline. We want to understand what happened and work toward a fair resolution. If there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.
After
After. I complained about some customers service issues regarding their response timelines and vagueness ever since the new changes. I was promptly contacted and was given a complimentary bonus. So far their response times and drive to resolve my issues was genuine. I hope that payouts will also be likewise
November 17, 2025
Reply from TradeXMastery
Thank you for sharing your experience with us! We are glad our team was able to connect with you promptly and provide a resolution. It is great to hear that you noticed an improvement in our response times and clarity as well. We are also continuing to work on making payout processing smoother and more consistent, and we hope your future requests reflect these improvements. If you need anything, we are always here to help through the support widget on our website.
Pretty good prop, have improved in some areas, room for improvement in others
The challenge rules are really nice. The customer service speed has greatly improved. My experience with customer service has been good. Unfortunately, the payouts take really long. Some competitors are 48 hours. I had to wait 21 days on $1100 withdrawal (which I guess is considered a large withdrawal but this is actually small).
November 10, 2025
Reply from TradeXMastery
Hi Andy, thank you for sharing your feedback with us! We are glad to hear that you are enjoying the challenge rules and that our customer service speed has improved for you. We understand your frustration regarding the 21 day payout, and we know how important fast processing is for our traders.
According to our records, your first payout from Oct 8th was completed on Nov 6th, which was still within our 21 business day processing window outlined on our website, and we appreciate your patience throughout that period. We also see that you requested another payout on November 11th, and we hope to process this one sooner for you.
Our team is continually working on improving withdrawal times, and your comments help us prioritize this further. If you need anything else, please feel free to reach out through the support widget so we can continue improving your experience and hopefully increase your rating.
Reply from TradeXMastery
Thank you for sharing your positive experience with us! We are glad to hear that everything felt fast and clean for you. Our team is always working to maintain that level of service and make every interaction smooth and reliable. If there is anything we could do to make your experience even better or increase your rating, please let us know through the support widget on our website. We appreciate your feedback and look forward to supporting you again.
Ok fast traiding
November 10, 2025
Reply from TradeXMastery
Hi Mario, thank you for sharing your positive experience with our fast trading process! We are glad to hear things went smoothly for you. If there is anything we can improve to make your experience even better or increase your rating, our Support Team is always available through the support widget on our website. We appreciate your trust and look forward to supporting you again.
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