TRAINFITNESS Reviews 

681
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff, noting that tutors provide clear guidance, answer questions quickly, and make the entire learning process engaging and enjoyable. Learners highlight that the programs are comprehensive, well-structured, and flexible, allowing individuals to study at their own pace and easily fit coursework around full-time jobs and personal commitments. Some reviewers were not happy with minor aspects, mentioning that remote learning can sometimes feel isolating, course assessments might seem a bit overwhelming initially, or unexpected hurdles like needing extensions can cause minor setbacks.

What people talk about most

Staff

People report positive experiences with staff, highlighting that tutors, coaches, and assessors are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Reviewers mention positive feedback about customer service, noting that the team is very quick, helpful, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently knowledgeable,... See more

Product

Clients share positive opinions on product, noting that the online material is comprehensive, very useful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just completed my Indoor Cycling Instructor Training. I'd definitely recommend Train Fitness. Not only is the information in bite size chunks, you have supporting videos. Support is there in te... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Excellent course. It’s been hard work, and takes commitment, but definitely worth it. The course content is fantastic! In-depth, current and very interesting. I’ve just finished the woman’s heal... See more

Rated 5 out of 5 stars

Brilliant course. I'm really grateful for the help from the coaches who answered my questions and supported me. It was a comprehensive course, very well laid out and full of really interesting inform... See more


Company details

  1. Fitness and Nutrition Service
  2. also in
  3. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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No recent history of asking for reviews

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4.8

All reviews

(681)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good learning material and great in-person experience.

I enrolled on a level 2 and 3 PT course using the in-person method, and due to personal circumstances had to keep postponing the in-person portion until the last availability. But Learner Success (customer service) was very kind and supported me through all that, and when I finally attended I couldn't have asked for a better experience.
Ben is a great teacher and clearly knows his stuff, and imparts his wisdom succinctly and empathetically.
I began using the knowledge I was learning immediately in my own training, and can't wait to use it for others.
The groups I was with were also fantastic - I know there's no control of this but I was very fortunate to be learning with very like-minded people and we all gelled well - it was a pleasure to come learn every day and missed it when it was over.
The online portions of the course are well put together and easy to navigate.
I won't hesitate using TRAINFITNESS in the future for further learning.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed a course with…

I recently completed a course with Train Fitness, and I couldn’t be more pleased with the experience. The content was well-structured, easy to follow, and packed with practical knowledge that I can confidently apply in real-world settings. The tutors were incredibly supportive and clearly passionate about helping students succeed, always available to answer questions and provide guidance.

What really stood out to me was the flexibility of the learning options, which made it easy to fit my studies around my schedule. The online platform was user-friendly, and the materials were engaging and up to date with current industry standards.

Overall, Train Fitness has exceeded my expectations. I would highly recommend them to anyone looking to start or advance their career in the fitness industry.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I’m currently doing a course with…

I’m currently doing a course with TRAINFITNESS, and the experience has been amazing! The team is always professional, friendly, and extremely helpful, making everything smooth and enjoyable. The courses are well-structured, engaging, and full of valuable knowledge. I feel fully supported every step of the way and couldn’t recommend them more — truly outstanding!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

You’re only given 6 months to complete…

You’re only given 6 months to complete the at home study option, which is impossible to do when the vast majority of people work full time/have kids to take care of etc so they can only do the course in their limited free time. Once you’ve paid for the course you should be able to complete the at home study option in your own time.

April 8, 2026
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

HI Bert,

Many of our learners complete their course alongside work, family and other commitments, so the course is designed to offer flexibility as well as structure.

Our courses also have defined timeframes, depending on the course chosen. This is because when a learner enrols we are required to register them with an Awarding Organisation, and that registration has a set validity period. This means the course needs to be completed within that period.

That said, we build flexibility into how the course is completed. We provide structured PT Pathways to help learners plan their study around their schedule, whether they are aiming to complete in a shorter period or over several months. This gives them clarity, along with a practical plan and timeframe to help them stay on track alongside other commitments.

From our experience, having a clear plan and timeframe helps learners stay focused, make steady progress and achieve their qualification.

Importantly, if a learner needs more time, we always encourage them to contact our team. We’re here to help and we can talk through options to keep them progressing and supported.

If you would like to discuss your situation, please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Highly Recommend

I would highly recommend Train Fitness.
I’ve just completed the Exercise Referral course by distance learning. The course content itself was exactly what I needed for my job and it was explained well in good detail. The portfolio also was also very clear in terms of what I had to complete and what I was being assessed on.
The staff are great at replying to any queries quickly, they really do make you their priority and my assessment was assessed in great time. The loveliest touch was having my assessor call me do a follow up after I passed which really is the icing on the cake.
This is my second course with Train Fitness and I wouldn’t hesitate to do another one. Thanks Train Fitness.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

What a Brilliant way to Learn

Just finished my GI and PT course with Train and although at first I was overwhelmed with the amount of learning to do and having not studied since I was at school I was really helped by the tutors. The E-classes were useful and I was guided through my assessments and even enjoyed them. If you’re thinking of becoming a fitness professional, I say do it and do it with Train Fitness who support you all the way to changing your career.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I really recommend TrainFitness

I really recommend TrainFitness. I am a distance learner and just finished the gym and personal trainer course. I cannot thank you enough guys. You made this experience such a pleasure for me and I will be back to do more with you.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

TrainScamness

Trainfitness hire some professionals to do their review responses and fair play too them, they will reply to this to justify the lack of support and professionalism. So to avoid the large justification reply I will not read, I will keep it short as possible.
-Not worth the value due to barely qualified tutors who know little to nothing and drag out the day to justify the price.
-Extra payments, even for the certificates to be printed on simple paper.
-little to no structure

June 2, 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

NN,

We’re always open to genuine feedback and where possible, we investigate and act on it. However, as this review has been left anonymously, it doesn’t give us the opportunity to verify the details or look into what may have happened in your specific case.

It’s also worth noting that your comments about the tutors and learning experience are at odds with the vast majority of feedback we receive. Across our reviews, learners consistently describe our tutors as knowledgeable, supportive and highly experienced and regularly comment positively on the quality of the days they attend.

Learners come from a range of backgrounds and some may already have prior experience which can influence how they perceive the course content and delivery. Our tutors are experienced in teaching mixed groups and are support learners at different stages, from those completely new to the industry through to those with more experience.

In terms of certification, it’s important to clarify how this works. When a learner enrols, we register them with an Awarding Organisation for a fee and that registration fee includes the issue of an official eCertificate.

If a paper certificate is requested, this is not something we produce ourselves. It must be purchased from the Awarding Organisation who physically print and issue it. This additional cost isn’t included in the course fee as the overwhelming majority of learners simply don’t require a paper version.

If you would like us to properly review your concerns, we would welcome the opportunity to do so. Please feel free to contact us directly so we can investigate this in detail.

Rated 5 out of 5 stars

I completed level 2 & 3 personal…

I completed level 2 & 3 personal trainer course. I had a great Time. Ben our instructor was fantastic! He made it so fun and engaging. Setting us up for sucess and helping all of us out wherever he could. If you're lucky enough to have him you'll have the best time!

Thanks ben!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing tutor

Amazing tutor. It was a good experience and so educational. Rob was awesome with his teaching and direction. Also allowing us to contact him when we were struggling. Really beneficial course and helped me towards my future

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Quite an Unsupportive Team

1. Very much over priced for what's offered. Very LOW value for money.
2. Avoid the "Distance Learner" option; you'll be in space(completely on your own).
3. Either way I'm stating my personal experience, this school is NOT pro-student, I believe my experience is that they are very unsupportive and focused mainly on the £.
4. I've seen and experienced better options.
5. Most students are young adults who don't exactly have a lot of money laying around. These are individuals who are seeking a honest living, and seeking to make the human experience a healthier one, in the world.
6. As someone who experienced this first hand, don't get ripped off by Train...

March 30, 2026
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

We’re sorry to read this review.

We do not believe this review accurately reflects the situation. The reviewer enrolled on a course with us in 2012 and, since then, we provided extensive support including in-person training, phone and email support, complimentary extensions and several reassessment opportunities to help with completion.

More recently, when the reviewer contacted us again, we outlined the remaining requirements and the options available. These were not taken forward.

We take feedback seriously, but it’s important that reviews present a fair and accurate picture. If the reviewer would like to resolve this, we’re happy to continue the conversation directly. Please keep in mind, we are always happy to help where we can and we expect communication with our team to remain respectful so that we can provide the best possible support.

Rated 5 out of 5 stars

Excellent course

Excellent course. It’s been hard work, and takes commitment, but definitely worth it. The course content is fantastic! In-depth, current and very interesting.

I’ve just finished the woman’s health element of my course and found it was such an interesting course. I’m a woman going through perimenopause and though I have done a lot of my own research previous to this course, I learnt so much more, and was pointed to some sources of information I hadn’t come across. This course has obviously been well thought out and has tutors who are passionate about this topic, which was wonderful.

Though the online can be hard going, especially if you are someone who learns by doing and seeing, rather than purely reading, it is a great course and I would highly recommend it.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Gym Instructor & Level 3 PT course

I recently completed my in-person training with TrainFitness and it was a fantastic experience. The course was well structured, highly engaging and informative. Ben, the trainer was absolutely brilliant. He created a very supportive learning environment and made the sessions interactive and enjoyable. The training really boosted my confidence and gave me the practical knowledge I needed. I would highly recommend TrainFitness, especially if you are lucky enough to have Ben as your trainer.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Trainfitness…

I would highly recommend Trainfitness to anyone considering their courses. The learning experience was clear, well structured, and easy to follow. I’d especially suggest attending the in-person clinic with Ben, he is an exceptional coach, mentor, and teacher. He truly made the entire experience for me, and I’m incredibly grateful for his guidance and support.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience, Incredible Instructor

I did the level 2 and level 3 Gym Instructor and PT courses, with in person learning. I had the pleasure of attending a two week in person course with Ben as our Tutor. Ben was an incredible tutor and a credit to the company. I was slightly nervous as I had no experience in the industry, but Ben made us all feel really comfortable and is so good at what he does, I learned so much. I'm so happy I took the course and couldn't recommend it highly enough. The online modules are also straightforward, and help is always there when you need it! Great experience!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exercise to Music Course

My experience in the Exercise to Music (ETM) course was positive. The supportive environment made a significant difference in my learning journey. Whenever I encountered difficulties or felt unsure about concepts, there was always someone available to provide clarity and guidance. This consistent support helped me navigate through the course with confidence, ensuring that I understood the material thoroughly. Overall, the course was not only educational but also encouraging, making it a valuable experience.

January 30, 2026
Unprompted review

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