TRAINFITNESS Reviews 640

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible teaching, support, and engaging approach, making the learning process enjoyable and confidence-building. The user experience is frequently highlighted as excellent, with many appreciating the well-structured, easy-to-understand, and flexible online learning materials and in-person sessions. People also commend the exceptional customer service, noting the quick responses and readily available guidance from the support team and tutors. The overall service and quality of the course content are described as comprehensive, insightful, and packed with valuable knowledge that is easy to follow. However, some customers mentioned occasional administrative issues and suggested that the process for accessing exams could be improved. A few other people also felt that the six-month completion period for the at-home study option was too short, especially for those with full-time jobs or family responsibilities. Conversely, a small portion of people felt the company was unsupportive and not pro-student, particularly regarding the distance learning option.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the brilliant and engaging nature... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support teams for being... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

10/10

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course.
Brilliant structure and easy to understand and navigate. Had a couple of instances where I needed to clarify some things and got to speak to the tutors immediately on the phone.
Excited for the journey ahead but just wanted to give credit for how impressive it’s been thus far.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Well Organised

Remarkable London facility. Sought to do my distance study practical assessments in-person and was immediately given a date.
Easily accessible via London Bridge because I am based out of the city, so didn’t have to jump on multiple trains and buses.
Brilliant assessors.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Distance study was perfect for me!

Distance study was perfect for me!
The amount of flexibility around the course was key for me as I work shifts. I could do my practical assessments on late evenings because my local gym is 24 hours. Great structure, great support, would recommend.

August 27, 2025
Rated 5 out of 5 stars

I attended a practical prep e class…

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend that anyone taking on distance learning attends these on line classes.Rob is easy to talk to and provided helpful information to help us succeed.Thankyou Rob 😊

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Got me in time for my job

Got me in time for my job.
I approached these guys in June because I was offered a PT job in August by a friend who owns a gym. Spoke to many companies to see who can make sure I get the qualification done as soon as possible.
As I am based quite rural, I was offered the Live Virtual option to attend classes via zoom over 5 weekends.
Won't lie because there was a lot of theory I had to go through due to my own timeline but got the job done, assessments submitted and marked and I have secured my PT job.
Kudos to the whole team, you know who you are.

August 18, 2025
Rated 5 out of 5 stars

Qualified as per target

Just wanted to drop this here for anyone considering TrainFitness for their PT qualifications.
I approached these guys in the beginning of May this year because I wanted to change from my teaching career and ideally not go into another academic year from September.
I went for Practitioner Diploma and did it via distance learning. The course was not only very structured but the 2 things that stood out for me was the access to tutors at all times by phone and the learner study plans that gave me clear direction on what I needed to achieve on a daily basis.
3 months was the aim and I can confirm that I have fully qualified as a Level 3 Personal Trainer having passed all my assessments.
Excited for this journey ahead and very grateful.

August 12, 2025
Rated 5 out of 5 stars

Kettlebell CPD

Kettlebell CPD - I just completed my kettlebell instructor course with TrainFitness (having already done my level 2 and level 3 with them) - the kettlebell course was fantastic. Rich was an incredible instructor, he was so knowledgeable, explained concepts clearly and gave fantastic coaching cues. I thoroughly enjoyed the in-person training and left feeling extremely excited to start using kettlebells with clients. I would highly recommend using TrainFitness for your PT course or any of their CPD. Their trainers are highly knowledgeable, very friendly and the support you get from the online platform is fantastic.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with distance learning model

I have nearly finished my first course with Train Fitness and was initially very nervous about distance learning which is a new concept to me. I found the materials really clear and all of the modules easy to follow. I highly recommend doing the E-classes, they are included with your fee and are an opportunity to "meet" your tutor. Rob was extremely helpful on these classes and gave opportunity to ask questions and ensure you understood what was required for each of the assessment. It helped simplify tasks in moments of feeling overwhelmed or hitting a wall. They also give a chance to meet your peers momentarily so you can learn from their questions and ideas too and makes it feel "real" when you are not doing the learning in person.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

padwork course

recently completed the in person padwork instructor course, it was a full day of in depth learning of fundamental boxing and the importance of basic padwork and the advancements that can be made to suit your clients ability and experience. not only did i learn how to utilize padwork in a personal training setting but i also got a great workout myself, my only suggestion would be to anyone thinking about this course is to take a towel and a change of clothes with you. i am looking forward to implementing everything that i have learn in to my sessions and i look forward to an advanced padwork course when it is created.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I found the course very good all the…

I found the course very good all the tools were there do help me through especially being a distance learner. I was always able to call in for help and the one to one sessions helped. Rob was very helpful getting me through all LAP and practical assessments.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

TF In-Person Exceeded Expectations

I just completed both the Gym Instructor and PT courses through Train Fitness and couldn't be happier with the experience. Based on their reputation, I had high expectations - and they exceeded them completely. The online content was clear and comprehensive, student support was quick and valuable, and the face-to-face instruction and assessment were spot on. All instructors are excellent, but Ben truly stands out. He consolidated all the online learning in a manageable way and prepared us thoroughly for assessments. He has a gift for making students feel completely at ease. Both the Gym Instructor and PT in person weeks are somewhat of a bootcamp, albeit much more enjoyable, to prepare you for assessments and life after training. Ben excelled in bringing strangers together, all from varying backgrounds and experience levels, and created a cohesive team who learnt alongside and from each other. For anyone considering Train Fitness, especially the face-to-face option, I can't recommend it highly enough.

July 21, 2025
Rated 5 out of 5 stars

No.1 Place for fitness qualifications

I completed my course as a distance learner and although it could get confusing and difficult at times the learner support was excellent! TrainFitness is defiantly the choice for perusing your fitness coaching. I will be studying with them again to level up my qualification further!

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

got the PT 2 & 3 course really wasn't…

got the PT 2 & 3 course really wasn't impressed with it or the assistance provided, my father then died not long after buying it and obviously wasn't in the right head space to be doing it so asked what my options were, was told id need to spend even more money if i didn't complete it in time and a refund wasn't an option really wasn't impressed at the time awful service.

January 19, 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

Hi Ed,

We’re very sorry for your loss and appreciate how difficult that time must have been.

Now that we’ve been able to review your account in full, we wanted to clarify a few key points for transparency. You enrolled on the course in November 2022. When you let us know you were having a difficult time (though your father’s passing wasn’t ever mentioned to us), we extended your course access by two months at no cost to support you.

Your request for a refund came toward the end of your course access. As explained, you were already halfway through the course material at that stage, so we weren’t able to offer a refund, but we did provide alternative options to help you complete and gain a recognised certification.

Since learning about your loss, we followed up with you directly. When we spoke about continuing the course, you told us your interests had changed and that you’d moved into tree surgery. We wish you every success in your new path.

Rated 5 out of 5 stars

I started off with the in distance and moved to the in person

I started off with the in distance and I personally struggled because I am very much a visual learner. The tutors were very helpful online and were happy to answer all my questions and guide me. So I would recommend an in distance to anyone that feels it's suited to them. However as soon as I switched to the on person things clicked much quicker for me and was incredibly helpful. I had Ben as my in person teacher who was amazing. Very engaging and clear and detailed l, as well as very understanding. Rob was my in distance tutor who I spent many phonecalls with discussing topics and help guiding me with my LAP and any other queries. So it very much is down to you as a person and what is best suited for your learning. The money for the in person and in distance was very worth it.

June 2, 2025
Rated 5 out of 5 stars

Mohamed Inaz

As a learner, I’ve found the Trainfitness fitness courses to be really informative and well-structured. I’ve completed several of their courses, including the Level 4 qualification. One of the things I appreciate most is the Trainfitness app—it gives me easy access to all my course content anytime, which makes learning so much more flexible and convenient.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & Helpful

I've done a couple of courses with TRAINFITNESS and I always find them to be very friendly and helpful. The materials are well structured and very detailed, making it easy to follow along and stay on track. The tutor support is excellent too. Whenever I’ve had a question or needed clarification, someone has always been quick to respond with clear guidance. I also really like the flexibility of the study options, which made it easier to fit the course around my schedule. Overall, a great experience and I’d definitely recommend them to anyone looking to get qualified in fitness.

July 9, 2025
Rated 5 out of 5 stars

I enjoyed the in-person days and Paul…

I enjoyed the in-person days and Paul was clearly a very knowledgeable and experienced PT. Learner success were always super quick to respond to queries. The online learning materials were thorough and very helpful. The exercise videos are a great resource for ongoing learning.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

T3 HIIT training day

I took the T3 HIIT training day as a seperate course whilst I was studying my gym level 2 with another provider! I was a little bit nervous about going along to do the course in person but Ben made me feel so welcome and so did the rest of the group that were completing this module as part of their PT level 3! Came away feeling much more confident in how to deliver HIIT sessions and loved the energy of the team/group on the day.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality training

I originally signed up to do the course completely online/distant study and am so glad I upgraded to the online live classroom. Rob is a great tutor and made everything a lot less daunting. We had fun with it all and took out a lot of the guess work from what I would have been doing if I had of done it at home. Would highly recommend

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best of the Best with thanks to my incredible trainer Ben

Many of us have been on a course but if this course was on a scale of 1-100 would score a solid 1000000000! The main reason being Ben Wigzell, not only an incredibly knowledgeable trainer but also exceptionally engaging and not once made anyone feel like the questions asked where invalid or stupid. As someone with severe ADHD and dyslexia I have always struggled with the concept of study as to keep my brain engaged for a long period of time can often feel borderline impossible. But Ben made it possible, he made me feel listened to, made me feel capable and most importantly made me feel like I could pass with flying colours and leave with my head held high ready to take on the Personal Training industry (which I have)

Its not often you come across someone as passionate about there job as Ben, and it really shined through with his selfless care for the group and wanting us all to succeed. He always had time for every single person in class and didn't once make anyone feel like they could not approach him for help, not just in class but out of class too.

I would also like to shout out to Rose, one of the examiners who with her devotion to fitness and beautiful way with people made any feedback given unbelievably helpful and didn't leave you feeling disheartened. Her feed back after each assessment was so constructive and always backed up with ways to improve in a positive way that will help me and my group to implement in our personal training careers.

I would highly HIGHLY recommend this course and I'm jealous that anyone gets to spend 2 weeks with Ben as he is honestly the kindest, most knowledgeable and empathetic souls that anyone would be lucky to be trained by starting there PT career.

June 2, 2025
Unprompted review

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