TrainHGV Reviews 134

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive attitude, making the entire process pleasant and stress-free. The customer service is frequently highlighted as outstanding, with many people appreciating the clear communication, regular check-ins, and personalized guidance provided throughout their journey. Consumers found the overall service to be excellent, noting the efficiency and ease of the process from initial inquiry to completing their training. Reviewers were particularly impressed with how well everything was organized and explained, making them feel confident and well-prepared.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently report outstanding experiences with customer service. Reviewers highlight that staff... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the supportive, friendly,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the helpfulness and good... See more

Based on these reviews

Rated 5 out of 5 stars

Dealing with Ash at HGV and he has been brilliant can’t fault the man, he has been there every step of the way, calling me up to see how I’m getting on with things and has always been there when I nee... See more

Company replied

Rated 5 out of 5 stars

Dealt with Luke at HGV. Throughout the process he’s explained to me everything clearly and given me a plan to follow to enable me to feel comfortable about taking my tests at the right time before get... See more

Company replied

Rated 5 out of 5 stars

"Superb, professional training. They genuinely care about you passing and provide top-notch support. If you want high-quality instructors and a great chance of passing first time, this is the place to... See more

Company replied

Rated 4 out of 5 stars

The reason I’m only giving a 4 is because I’m still very early on with the process and not started my training yet but with the overall experience, I’m happy to say I have been very pleased with the s... See more

Rated 4 out of 5 stars

It’s been a very easy process to follow along with. I’ve had Luke help me throughout and the commutation has been spot on. I’ve asked loads of questions that could be deemed silly… however they... See more

Company replied

Rated 5 out of 5 stars

Hey, I’d just like to say a massive thank you to everyone at TrainHGV. I filled in a website enquiry form after many years of thinking about getting my licence, and was contacted the next day by Ryan.... See more

Rated 5 out of 5 stars

Ryan, Holly and Will have all made the experience very smooth and easy! I am easily able to contact them via phone or email, they have provided accurate information as to the stages I will go through... See more

Rated 5 out of 5 stars

Obviously from day one my experience has been fantastic and great, William and Joe has been very amazing in all ramifications. Very supportive, kind and nice in their approach given words of assurance... See more

Rated 5 out of 5 stars

From the first day of receiving a phone call off Ryan I felt at ease to book my HGV driving course. Since then I have been working my way through the theory training and waiting for my license. Ryan h... See more

Rated 5 out of 5 stars

I dealt with Ryan . He has been amazing and made the whole process so easy. Since then I have been working my way through the theory training. Ryan has been calling to check in on how the training is... See more

Rated 5 out of 5 stars

This has been a very positive experience, from my initial enquiry to passing the hgv exams and tests. Ryan has walked and talked me through the process from beginning to end. Always just a phone cal... See more

Rated 5 out of 5 stars

I have just pased my C+E using Train HGV. Communication and reassurance from the start has been great. They organise everything for you which removes a lot of stress and uncertainty. Ryan has been... See more

Rated 5 out of 5 stars

Will has been very helpful with helping me proceed to take my class 1 hgv. Everything is explained in detail and nothing seems to be a problem at all. Looking forward to getting the theory side dine t... See more

Company replied

Rated 5 out of 5 stars

From first contact i new that i had made the right choice by choosing Trainhgv The friendly and positive attitude i got made me relaxed their was no pressure to sign up what so ever... See more

Company replied

Rated 5 out of 5 stars

I’ve recently joined trainhgv and my overall experience has been incredible. I’ve been dealing with Ryan and the service so far has been nothing but professional. He’s checked in on a weekly basis wit... See more

Rated 5 out of 5 stars

I called Train HGV on day 1 and immediately knew they were the training school I was going to go with. Ever since that first phone call, I spoke with multiple members of the Train HGV team and... See more

Rated 5 out of 5 stars

I’ve recently joined TrainHGV and my experience so far has been incredible. I’ve been dealing with Ryan, and the service has been good and professional. He checks in weekly with updates and always pre... See more

Rated 5 out of 5 stars

I’d phoned around a few different HGV companies before this one but after speaking to Ryan I went for TrainHGV straight away. He explained everything well and was friendly and supportive throughout an... See more

Company replied

Rated 5 out of 5 stars

All staff very friendly and point you in the right direction when you need more theory revision to look through. Don’t hound you with meaningless phone calls and let you continue your journey yoursel... See more

Rated 5 out of 5 stars

Will and Ryan have been extremely great supporting me so far with my training programme. Making me feel at ease and confident aswell as keeping constant communication throughout. Very informative a... See more

Company replied

Rated 5 out of 5 stars

They have been a great help in supporting me and are always willing to ask questions I’m very grateful as I have just finished my last theory test today. There was a lot of stress involved but they ha... See more

Rated 5 out of 5 stars

Ryan has been nothing but helpful from the first phone call, he was quick to help and guide me through the steps onwards to this licence. Very supportive from day one, i was never left curious about a... See more

Rated 5 out of 5 stars

Has always been a dream of mine to be a HGV Driver, and since loosing my job I was stuck to find a new line of work or put myself through something I have always wanted to do. Since making... See more

Rated 5 out of 5 stars

From initially phoning Train HGV Ryan has made the process very easy for me. Great advice and guidance throughout. Would highly recommend for anyone looking to get their license.

Rated 5 out of 5 stars

Very supportive and responsive throughout. Ryan and Ethan were quick to help whenever I needed it. My instructor Steve was friendly and put my mind at ease during the training. I couldn’t be happier... See more

Company replied

Rated 5 out of 5 stars

Great service from Ryan S. I was left stranded with another company and Ryan came along with that big S on his chest to save the day. Would definitely recommend this company to anyone interested in ge... See more

Company replied

Rated 5 out of 5 stars

My first encounter was when I was calling for enquiries feeling doubtful and nervous. The advisors made it so much easier to make a decision and they carry on making it easier as I’ve been working to... See more

Company replied

Rated 5 out of 5 stars

Thank you to everyone at TrainHGV for helping me get through the process of starting a new career in driving. Both Ryan and Ethan have been fantastic at offering me advice and guidance throughout the... See more

Rated 5 out of 5 stars

I have had a fantastic experience with TrainHGV overall. I would like to express my thankfulness to the whole team and personally to Tom, who has been very friendly, helpful and approachable through... See more

Company replied

Rated 5 out of 5 stars

Great guys! Highly recommend, David helped me every step of the way to getting me my class 1 would recommend to anyone who doesn’t know much about how to get a class 1 licence. They also helped me get... See more

Rated 5 out of 5 stars

Ryan and the team were more than helpful. Great advice and communication. Made the process of booking driver training and CPC course easy. Highly recommended.

Rated 5 out of 5 stars

Couldn’t fault my experience with TrainHGV. Tom has been super supportive as well as very helpful, knowledgeable & patient with answering my many question’s. I would certainly recommend 👍

Company replied

Rated 5 out of 5 stars

All of my questions were answered clearly and the process was unbelievably smooth. Cannot recommend them enough! Joe and Ethan were great all the way through the hole thing so thank you very much fo... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with TrainHGV they have led me through all the steps necessary to getting my C2 license and it was all made very simple and easy to follow. Would definitely recommend !

Rated 5 out of 5 stars

Will and the team have been amazing. Guiding me on my journey to get my class 1 license. Anything I was confused or did not understand was explained in full and made the whole process a breeze.

Company replied

Rated 5 out of 5 stars

Tom was great help with advice and any help I needed, made training super easy for me and he was frequent with checkups to see how I am getting on.

Rated 5 out of 5 stars

From the start, Luke was very informative and helpful with any queries I had regarding getting started. Luke was always replied to messages I rectified any issues I had. Would recommend, very supporti... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish from the team. The instructors were supportive, the online training lessons were well-structured, and the whole process was smooth throughout. I now feel confident a... See more

Rated 5 out of 5 stars

I came across TRAIN HGV looking for Class 1 training for a new job perspective. Within 10-15mins of passing my details over I had a phone call straight away from Tom, who has been fantastic since the... See more

Rated 5 out of 5 stars

Rang up a few different training centre but trainHGV stood out to me the most because the person (Ryan) spoke to me nicely and clearly, asked how I was, talked me through all the steps in detail, alwa... See more

Company replied

Rated 5 out of 5 stars

Train HGV is a real HGV trainer very supported they tall me what to do if i need help they get in tuch as well weekly if i have issues i will recommend the train HGV for HGV license

Rated 5 out of 5 stars

Got to say from day 1 when i made my enquiry its been a pleasure to deal with these guys and gals. so far its gone like clockwork. they are so knowlegable and always helpfull. could not recommend more... See more

Rated 5 out of 5 stars

Straight foreward training, helped me a lot with sorting all the things I needed to help me pass my theory and start my driving lessons. Would 100% recommend

Rated 5 out of 5 stars

Ryan has really helpful throughout so far. Explained everything and checked in through the process. Highly recommend on my experience so far.

Rated 5 out of 5 stars

Absolutely brilliant service Training system very easy to use always sombody to help if you get stuck 10/10 from me

Rated 5 out of 5 stars

I found the whole process from start to finish really straightforward. Tom was great from the start understood what i needed and really listened to what I wanted. Holly was very helpful and kept me up... See more

Company replied

Rated 5 out of 5 stars

The Support team (Luke and Joe) are very effective, communicative and professional. I had adequate assistance and follow up from the Team during and after the registration. The Training is structured... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

Welcome to Train HGV, your trusted partner in HGV training and recruitment. Founded with a clear mission to provide a personal service at an affordable price, we are dedicated to supporting the next generation of professional drivers and connecting them with the best job opportunities. Our team is composed of industry professionals who bring real-world experience and a deep understanding of the logistics sector. We pride ourselves on offering personalised training programs that are tailored to your unique learning style and career goals. Whether you're a novice driver aiming to earn your first licence or a seasoned professional seeking new opportunities, we provide the guidance and support you need at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Good team have helped me get everything…

Good team have helped me get everything sorted for my hgv and aways there if you need help with anything

February 3, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* feedback Nick, don't hesitate to reach out to us if you need any further support.

Rated 5 out of 5 stars

the help provided was brilliant

the help provided was brilliant. i didn't really know anything going into it but Will has been a great help in learning all the steps i need to take and how to take them to become a fully qualified driver. cant recommend enough.

January 27, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* review Bailey, I'm glad you're satisfied with the support you've received. I will pass this feedback onto the team.

Rated 5 out of 5 stars

Its great to have them for ur hgv

Its great to have them for ur hgv. They take time to time update from me and answer my calls instantly if i have any doubts in my mind.

January 23, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* review, please do not hesitate to reach out to us if you need any further support!

Rated 5 out of 5 stars

Outstanding Customer Service and Support

After wanting to pursue a heavy goods vehicle license for an awhile I finally decided to make the decision to contact training companies, I found a few companies willing to train me and TrainHGV were a little pricier than the others, however after speaking to Will and Tom it soon became clear that although it’s slightly more expensive it’s well worth the extra money as the customer service is absolutely outstanding and their assistance is extremely helpful throughout the entire process.

January 22, 2026
Unprompted review
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Reply from TrainHGV

Hi Connor, thank you so much for your 5* feedback. I will pass this onto the team. It's great to hear how helpful Will and Tom have been.

Rated 5 out of 5 stars

My first encounter was when I was…

My first encounter was when I was calling for enquiries feeling doubtful and nervous.
The advisors made it so much easier to make a decision and they carry on making it easier as I’ve been working towards my liscence

January 22, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* star review Shea! Don't hesitate to reach out to us if you need any further support.

Rated 5 out of 5 stars

Couldn’t fault my experience with…

Couldn’t fault my experience with TrainHGV. Tom has been super supportive as well as very helpful, knowledgeable & patient with answering my many question’s. I would certainly recommend 👍

December 1, 2025
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* star review. It is great to hear how helpful Tom has been. I will pass your feedback onto him.

Rated 5 out of 5 stars

Obviously from day one my experience…

Obviously from day one my experience has been fantastic and great, William and Joe has been very amazing in all ramifications. Very supportive, kind and nice in their approach given words of assurance at every point in time. With their encouragement every fear in me melted and am happy to say TrainHGV is the best center to be. Thank you so much.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, knowledgable and well priced - after much research I used this company because they are in my opinion the best in the business.

January 13, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* star review, don't hesitate to contact us if you could use any further support. We are always happy to help.

Rated 5 out of 5 stars

Effective Support Team and Training Structure

The Support team (Luke and Joe) are very effective, communicative and professional. I had adequate assistance and follow up from the Team during and after the registration. The Training is structured and quite straightforward. Thank you.

January 7, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* review Ayodapo, we are glad you've felt the communication has been effective and professional.

Rated 5 out of 5 stars

I have had a fantastic experience with…

I have had a fantastic experience with TrainHGV overall. I would like to express my thankfulness to the whole team and personally to Tom, who has been very friendly, helpful and approachable through the whole process. He made the process completely stress free and very efficient. Professional and dedicated! Would highly recommend HGV training to everyone who is interested in obtaining professional driving licence.
Thank you!

January 7, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* review, Krasimir. We are glad the process has been stress free and efficient.

Rated 5 out of 5 stars

Fantastic

Fantastic! I would highly recommend TrainHGV to anybody who is thinking about going for their HGV licence. Tom has been incredibly helpful and supportive throughout the entire process!

January 7, 2026
Unprompted review
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Reply from TrainHGV

Thank you for your 5* review, Liam. We are pleased to hear how helpful Tom has been. We will pass your feedback on!

Rated 5 out of 5 stars

HGV Training

From day one, I’ve felt completely comfortable speaking with multiple members of the HGV training team they have been proactive in keeping in touch, regularly calling to ensure I have all the correct information and support I need. Their professionalism and dedication have made the process smooth and stress-free. I would highly recommend HGV training to anyone considering taking the leap into the driving world.

January 7, 2026
Unprompted review
TrainHGV logo

Reply from TrainHGV

Thank you for your 5* review, Sean. It's great to hear you've had such a positive experience with our services and the team. Don't hesitate to reach out to us if you need any further support.

Rated 5 out of 5 stars

Top Top Top! I Recommend!

I called Train HGV on day 1 and immediately knew they were the training school I was going to go with.

Ever since that first phone call, I spoke with multiple members of the Train HGV team and each and everyone of them have been extremely helpful.

They all know exactly what they are talking about. They are clearly trained very well and are familiar with the industry like it's the back of their hand.

Choose TrainHGV!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

5* Service

Ryan, Holly and Will have all made the experience very smooth and easy! I am easily able to contact them via phone or email, they have provided accurate information as to the stages I will go through and when. Just looking forward to my practical exam in January, where hopefully I will pass first time and start my new career in driving!
Would recommend the staff and company as a whole!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support and awsome organisation

Got to say from day 1 when i made my enquiry its been a pleasure to deal with these guys and gals. so far its gone like clockwork. they are so knowlegable and always helpfull. could not recommend more highly

December 16, 2025
Unprompted review

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