Randal is always easy to deal with, annd transfers of crypto to my wallet are usually very fast. Every once in a while the transfer of funds into my wallet is delayed a bit, but I have learned to trus... See more
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See what reviewers are saying
Transak is really fully expected platform they will take back the whole crypto purchased if there was an issue on chain network transactions so they did it for me just once problem solved by them. T... See more
Quick and easy just remember when buying crypto before confirming order click on the cog top right corner click on your log in name then press enable sales confirm wallet it's going to then confirm an... See more
I cant get my bitcoin. Ive hit a button that was red I didnt not think was taking my information and now ive been penalized. I've never used your app before I was unfamiliar. First you asked me to buy... See more
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
You should know
4.1
Great
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was easy and fast!
June 19, 2026
Excellent service great for Paypal
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I will never use this service again
I had tried to send $100 to my fiance in Turkey and once I submitted it they sent my money to someone else and now my fiance does not have no money to eat and I don't have no money to replace it. That was my last hundred dollars. I will never use your service again.
June 16, 2026
Reply from Transak
Thank you for sharing your feedback.
To clarify, Transak is solely a payment and conversion provider, facilitating the conversion of fiat to cryptocurrency and vice versa. We do not manage wallets or control how crypto is used once it has been delivered.
We’ve reviewed your recent order and can confirm that it was processed successfully, and the cryptocurrency was sent on-chain to the wallet address you provided during checkout. You can verify the transaction details at any time by logging into your account at global.transak.com.
We also checked the blockchain and can see that the funds are still reflecting in that wallet address, meaning the crypto has been successfully delivered and remains there. If you’re unable to view the funds in your wallet, we recommend contacting Trust wallet support team or reviewing their official help page to ensure the correct network or token is enabled in the app.
Since the transaction was completed successfully from our end, we kindly ask that you consider updating your Trustpilot review to reflect your direct experience with Transak’s service. If you need any clarification regarding your order, we’re happy to assist.
i didnt recive the cripto
June 17, 2026
Reply from Transak
Thank you for sharing your feedback.
To clarify, Transak is solely a payment and conversion provider, facilitating the conversion of fiat to cryptocurrency and vice versa. We do not manage wallets or control how crypto is used once it has been delivered.
We’ve reviewed your recent order and can confirm that it was processed successfully, and the cryptocurrency was sent on-chain to the wallet address you provided during checkout. You can verify the transaction details at any time by logging into your account at global.transak.com.
We also checked the blockchain and can see that the funds are still reflecting in that wallet address, meaning the crypto has been successfully delivered and remains there. If you’re unable to view the funds in your wallet, we recommend contacting Trust wallet support team or reviewing their official help page to ensure the correct network or token is enabled in the app.
Since the transaction was completed successfully from our end, we kindly ask that you consider updating your Trustpilot review to reflect your direct experience with Transak’s service. If you need any clarification regarding your order, we’re happy to assist.
I'm just happy that each transaction…
I'm just happy that each transaction has been easy and without any problems.
June 18, 2026
Great I’m happy for using this app
June 19, 2026
Transaction It was very easy to do the transaction
I was very easy to do the transaction.
I received it in a timely manner.
June 17, 2026
I have paid Transak for Bitcoin
I have paid Transak for Bitcoin. Four days later my order is still "processing". The Transak chatbot told me that "Your account is currently disabled. We have escalated your case to our Risk/Compliance team for further review.
The team will assess your account details and may contact you if any additional information is required.
Please note that this process may take up to 48 working hours."
How many days is that in real time?
I cannot find a way to speak to an actual human being at Transak. (Are there any?)
June 15, 2026
Unprompted review
Reply from Transak
We’re really sorry to hear about your experience and understand how concerning this must be.
Transak is a regulated payment service provider that facilitates the buying and selling of cryptocurrencies in a secure and compliant manner. What you’ve described is not the experience we aim to provide, and we take such concerns very seriously.
We’ve reached out to you via Trustpilot to gather more details about your case. Kindly share the requested information so our team can investigate this from our end and assist you further.
We appreciate your patience and are committed to resolving this as quickly as possible.
To long time to wait
June 18, 2026
The transactions were extremely slow
The transactions were extremely slow. Not 2-3 mins as stated.
June 16, 2026
Reply from Transak
Thank you for your feedback. We understand that delays can be frustrating.
We’ve reviewed your recent order and can confirm that the delay occurred because the transaction was placed under a manual review, which is sometimes required as part of mandatory compliance and security regulations. Once the review was completed, your order was processed as quickly as possible.
Under normal circumstances, most orders are completed within 1–3 minutes. However, in certain cases, compliance checks may take up to two hours to ensure the safety and security of all users.
For future transactions, you’re always welcome to reach out to our live chat support team for real-time assistance while your order is being processed.
If this clarification helps, we would truly appreciate it if you would consider updating your review. We value your feedback and are always working to improve our service.
The transaction when smoothly
The transaction when smoothly. Definitely will be using again.
June 17, 2026
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