They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more
Company replied
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Review summary
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What people talk about most
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I love working with Transamerica. Each time I speak with a representative I have been equally impressed. Knowledgeable beyond expectation. Kind and courteous. Why can't all businesses operate in s... See more
Company replied
At first inquiring about my retirement due to medical reasons I was extremely frustrated. I was not getting answers to my questions. I eventually spoke with a kind gentleman that walked me through eve... See more
Company replied
The representative today was quick and thorough. The background noise was low. Many times I will call and it sounds like several people are talking loud and on the phone calls. I can't imagine how som... See more
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Company details
- Non-Bank Financial Service
- Insurance Company
- Investment Company
- Retirement Scheme Provider
- Term Life Insurance Provider Company
About Transamerica
Written by the company
Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.
Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.
Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.
But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.
Contact info
6400 C Street SW, 52499, Cedar Rapids, United States
- transamerica.com
4.4
Excellent
1K reviews
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The customer representative was…
The customer representative was friendly and very knowledgeable.
What I need was solved.
April 22, 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Reply from Transamerica
We appreciate you taking time to share this
Associate was able to check for the…
Associate was able to check for the paperwork quickly
May 5, 2026
Reply from Transamerica
Great to hear- thank you for sharing
No Helpful Communication
I called to get some help and information. The first thing I encountered was Ai. After time and again of requesting a representative, I was finally connected with a young man of whom I could not understand most of what he was saying. After requesting someone who could speak good English, and not being able to get him to send my call forward, I finally hung up. I don't know why companies want to hire people for phone work who can't speak English in a manner that can be understood.
May 13, 2026
Reply from Transamerica
We are sorry that you did not have a positive experience and appreciate you sharing your feedback.
The customer service representative…
The customer service representative speaks with courtesy and simplicity
May 19, 2026
Reply from Transamerica
Great to hear- thank you
It seemed as though I was taken…
It seemed as though I was taken seriously and I appreciate your concern.
April 8, 2026
Reply from Transamerica
We appreciate you taking time to share this.
The worst annuity company ever
The worst annuity company ever. I required annuitization as part of qualifying for a mortgage, so I started the process months in advance. Transamerica agents assured me the process was complete and payments would start, however the payments never did. When I called yet again, I was told they need more verification. I do NOT recommend this company, as I've struggled with their substandard customer service for years.
May 18, 2026
Unprompted review
Reply from Transamerica
We are sorry that we did not meet your expectations and appreciate you sharing this feedback.
Easy to make changes and great customer…
Easy to make changes and great customer service
May 19, 2026
Reply from Transamerica
We appreciate your feedback.
I had trouble getting a withdrawal…
I had trouble getting a withdrawal issue resolved. Every person I spoke with were amazing, patient and very helpful. Thank you for your professionalism. Would 100% recommend this company on their customer service alone!
May 18, 2026
Unprompted review
Reply from Transamerica
Thank you for sharing!
The representatives were very helpful
The representatives were very helpful. And I received the information and funds I needed in a timely manner.
April 23, 2026
Reply from Transamerica
Great to hear- thank you!
Reply from Transamerica
We appreciate the feedback
Reply from Transamerica
Thank you!
Reply from Transamerica
We appreciate you taking time to share this
Reply from Transamerica
This is great to hear- thank you!
Start out by saying this company is…
Start out by saying this company is unorganized. I have been trying for weeks to withdraw my 401 k . I am over 60 , so there should be no problem. I have jumped through hoops to get money. I've had information notarized, bank info for direct deposit that the bank printed out. After waiting a week I called for the 9th time and was told bank info did not match their info. My withdrawal is under $4000. If you have money in this companies care I would withdrawal immediately. Customer service is useless and very hard to communicate with. Representatives are based in south africa,hence all the problems. Dont use this company
May 14, 2026
Unprompted review
Reply from Transamerica
We apologize if we have not met your expectations and appreciate you sharing this feedback.
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