They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more
Company replied
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Review summary
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What people talk about most
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I love working with Transamerica. Each time I speak with a representative I have been equally impressed. Knowledgeable beyond expectation. Kind and courteous. Why can't all businesses operate in s... See more
Company replied
At first inquiring about my retirement due to medical reasons I was extremely frustrated. I was not getting answers to my questions. I eventually spoke with a kind gentleman that walked me through eve... See more
Company replied
The representative today was quick and thorough. The background noise was low. Many times I will call and it sounds like several people are talking loud and on the phone calls. I can't imagine how som... See more
Company replied
Company details
- Non-Bank Financial Service
- Insurance Company
- Investment Company
- Retirement Scheme Provider
- Term Life Insurance Provider Company
About Transamerica
Written by the company
Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.
Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.
Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.
But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.
Contact info
6400 C Street SW, 52499, Cedar Rapids, United States
- transamerica.com
4.4
Excellent
1K reviews
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Last representative I spoke with was…
Last representative I spoke with was rude and short!
May 11, 2026
Reply from Transamerica
We apologize if you experienced a poor interaction.
Training operators in being helpful
Training operators in being helpful, patient, knowledgeable, and ready to explain if I didn't understand.
April 20, 2026
Reply from Transamerica
Great to hear- thanks for sharing!
This call was for an address change and…
This call was for an address change and while that may seem easy these days it really can be challenging. I was happy all things went quick and easy.
April 15, 2026
Reply from Transamerica
Thank you for taking time to share!
Reply from Transamerica
Thank you for the feedback.
The agent was amazingly patient and…
The agent was amazingly patient and helpful, and very understanding. The AI assistant (the automated flowchart of a message system collected data before we were able to get a living, human agent on the phone) was really frustrating. AI is a dehumanizing innovation and I hope we (as a planet) decide to use it only for medical purposes (radiology image interpretation) because usurping the jobs of human beings in exchange for devastating ecological extraction is insane.
April 24, 2026
Reply from Transamerica
We appreciate you taking time to share this feedback.
Transamerica is Royalty 👑 ✨️, the best of the best.
First and foremost, I have a very great and knowledgeable agent who is always ready and willing to help me out. The good customer service and communication skills is the best👌 and their timing is perfect. Most importantly, the company is inreadiness to listen and work with their clients.
May 12, 2026
Reply from Transamerica
Great to hear- thank you for sharing this.
Execellent Customer Service
It doesn't take long to get a live representative and they are always well informed and very helpful.
April 27, 2026
Reply from Transamerica
Thank you for sharing this.
Expediency
Prompt response to my inquiry, resolved issue, transferred to a another rep/dept for complete resolution.
May 11, 2026
Reply from Transamerica
Thank you for sharing this!
I was shown a very caring attitude…
I was shown a very caring attitude about where I stand.
May 12, 2026
Reply from Transamerica
We appreciate you sharing this.
I call about my difficulty and the…
I call about my difficulty and the answer I got settled the issue. I did not have to weight that long too
April 30, 2026
Reply from Transamerica
Thank you for sharing this
Reply from Transamerica
Great to hear!
The customer service representative was…
The customer service representative was very helpful and she listened to my concerns. She said she was going to turn it over to the fraud department.
May 12, 2026
Reply from Transamerica
Thank you for taking time to share this feedback!
The automated system
The automated system gave me the information I needed so I didn’t have to wait for a representative
I
May 8, 2026
Reply from Transamerica
Great to hear!
Reply from Transamerica
Thank you for sharing
Reply from Transamerica
Thank you for sharing this feedback
Reply from Transamerica
We appreciate you sharing this
Customer service was great and was helpful. I have always got good help when I contacted them. Great Customer service number 1 company for me !
I have always got good customer service !
May 1, 2026
Reply from Transamerica
Great to hear- thank you for sharing.
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