They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love working with Transamerica. Each time I speak with a representative I have been equally impressed. Knowledgeable beyond expectation. Kind and courteous. Why can't all businesses operate in s... See more
Company replied
At first inquiring about my retirement due to medical reasons I was extremely frustrated. I was not getting answers to my questions. I eventually spoke with a kind gentleman that walked me through eve... See more
Company replied
The representative today was quick and thorough. The background noise was low. Many times I will call and it sounds like several people are talking loud and on the phone calls. I can't imagine how som... See more
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Company details
- Non-Bank Financial Service
- Insurance Company
- Investment Company
- Retirement Scheme Provider
- Term Life Insurance Provider Company
About Transamerica
Written by the company
Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.
Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.
Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.
But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.
Contact info
6400 C Street SW, 52499, Cedar Rapids, United States
- transamerica.com
4.4
Excellent
1K reviews
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I was talking with someone who really…Someone who cares
I was talking with someone who really cared about helping me.
April 26, 2026
Reply from Transamerica
We appreciate you sharing
Representative was able to give me answer…
Representative was able to give me an explanation for my issue.
May 1, 2026
Reply from Transamerica
Great to hear- thank you
The agents are always professional and…
The agents are always professional and knowledgeable. All of my concerns were addressed in a prompt manner.
April 30, 2026
Reply from Transamerica
Great to hear- thank you for sharing this
They assisted Mr in getting my payment…
They assisted Mr in getting my payment info changed as well the new email and phone number.
April 22, 2026
Reply from Transamerica
We are glad we could assist !
My agent was very pleasant and was on…
My agent was very pleasant and was on point and knowledgeable at what I was asking and gave me all the answers. Thank you.
April 17, 2026
Reply from Transamerica
Thank you for sharing this feedback
Customer service was awesome
Customer service was awesome, very helpful. Received my new card within a week. 👍👍👍
May 1, 2026
Reply from Transamerica
Great to hear- thank you!
Reply from Transamerica
We appreciate this feedback.
Representatives I have dealt with have…
Representatives I have dealt with have been excellent.
May 12, 2026
Reply from Transamerica
Glad to hear this- thanks for sharing
Reply from Transamerica
Great to hear- thank you
Difficult to get support
Difficult to get support, agent is not helpful , not able to answer simple questions. terrible
May 11, 2026
Unprompted review
Reply from Transamerica
We are sorry that we have not met your expectations. If you visit www.transamerica.com and look under the contact us section, you may find alternate methods of contacting us such as email depending on the product type. This may allow more convenience if you have had difficulties.
HORRIBLE SERVICE NO URGERNCY
HORRIBLE SERVICE, NO URGERNCY
Slow service, didn't account for any of the brokerage accounts during a company wide 401k plan transition including actual account values and limitations from transitioning plan, the missing accounts had to be pointed out and reported by employees. Blackout period has now gone for 2 months AND COUNTING, still with no ETA. DO NOT SWITCH IF YOU ARE AN EMPLOYER. You would figure that a company that runs retirement plans would care about your money, especially when offering Brokerage Options, but guess not.
May 1, 2026
Unprompted review
Reply from Transamerica
We are sorry that we have not met your expectations. We do appreciate the feedback to use for improvement purposes.
Transamerica customer support line is…
Transamerica customer support line is of no use. Either you cannot understand what they are saying or they use "we have a 15 day review period". Although, you were sending them a requested document and all it does is turn that 15 day timer back on when it originated two months ago. I have two policies, they paid on the indemnity policy relatively quickly, however my cancer policy, first occurrence and surgical benefit they are not paying. I had a complication after two days of discharge, my lung collapsed. I had to be readmitted which I have sent proof of and they will not pay that either. The best policy to purchase is from colonial which I was not able to do this is an employer plan. Beware
March 11, 2026
Unprompted review
Reply from Transamerica
We are sorry that we have not met your expectations. The product area would normally provide information as to why there was a denial or any additional review.
They where very professional and…
They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking about. I had a hard time explaining what I wanted. The person understood swiftly what I was trying to get across. I was so glad she took her time. So I didn't get upset and frustrated, like I do when I have to make business calls. It was pleasurable to have a business conversation where all parties agreeded.
May 6, 2026
Reply from Transamerica
Thank you so much for sharing this!
Tried to roll-over my IRA and close my…
Tried to roll-over my IRA and close my account for 5 months. Continued to be denied for errors in paperwork - two times it was stated on calls that the error was on their end and that the employee "needed more training." I had to have documents notarized on three separate occasions. Still do not have my money.
May 5, 2026
Unprompted review
Reply from Transamerica
We are sorry you had this experience and appreciate you sharing this feedback.
Warning they will steal your money!
Warning they will steal your money!! Been trying to contact them, they're evading.
May 1, 2026
Unprompted review
Reply from Transamerica
If you are still in need of assistance- please visit the contact us section of our website www.transamerica.com which will provide the correct servicing numbers and emails available to reach out.
Making everything convenient in one…
Making everything convenient in one place.
May 1, 2026
Unprompted review
Reply from Transamerica
Thank you for sharing!
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