Transamerica Reviews 1,370

This is the worse company ever. My mother passed last year. My father informed me this year my mother had a policy on me. I called and was informed if needed to fill out a W2 form to update my information. Once the form was received a check will be mailed. I called in today, got transferred three times, only to be told by the policy department I will have to fill out another form to close the policy, once the form is received, I will have to call check for them to send the check. This is totally ridiculous. I called to speak with a supervisor. The supervisor refused to come to the phone. I told the agent I would hold and have been holding forever. I was told I should have filled out the form in the beginning, which I was not informed off. Then after they receive the form, i would have to call back for them to send the check.

I’ve had an incredibly frustrating and unacceptable experience with Transamerica’s long-term care (LTC) policy administration, and I want to warn others.
I submitted a formal cancellation request in July 2025, proactively followed up with them in Sep 2025, and they still failed to process a valid cancellation request for over 9 months. Here's the summary of my experience:
- Lack of transparency or communication despite repeated follow-ups
- Ghosting customers. Closing customer cases without notifying the policyholder
- Continuing to keep a policy active and charge customer $$$ after a documented cancellation request

Very bad customer service they train them to treat customers like they are all scammers they don’t the difference between real people and fake customers it’s very frustrating Transamerica should not allow such service in the united state of America this is ridiculous

If I could give it no stars I would. This company is trash. The people who answer the phone don't understand basic English, they take 90 seconds to say hello hoping you'll hand up and another 30 minutes to get to someone who can understand basic English to answer a 10 second basic question.
They also have no way to file a formal complaint other than filing a negative review which shows how much they don't care about customer service.
Terrible!!

All my questions and doubts were answered very clearly.

OkTerrible company. I'm 100% disabled veteran and they declined my life insurance after 2 weeks. Have a spot free clean record or u will not get accepted. They will check your credit, medical records and background which they will not disclose to you over the phone. I asked if they would pull a credit report and they never answered. The representative never discussed a credit report or a background check. I promise you that.

Very helpful.. thank you so much.

Diane is the best she is dedicated professional and truly is the only reason I gave the 5 star

Very carring

The representative was very helpful and informative about my annuity purchase and helping guide me through the process. Her name is Jennifer Jenson.

I had life insurance with TransAmerica for over twenty years until I had a heart attack.’ My heart attack was in July 2025.
We sent our payment in with our statement paying in Advance for one year on 12/22/2025.
I received a notice of cancellation in March of 2026.
My husband called immediately to find out why they sent a cancellation notice. Transamerica told my husband they did not receive payment.. He gave TransAmerica the date the check was mailed and the check number. They said they did not receive the check and that they had cancelled my life insurance policy. My husband offered to pay what they said they had not received at that time and they refuse to take payment. My husband why we had not revived notice of non payment and pending cancellation. They told him that I would need to reapply for my life insurance after 20 years of life insurance with them. Shortly after they sent us the paperwork to apply for reinstatement which we filled out and sent in asap.
We then received a letter of denial due to my heart attack. Do not purchase life insurance unless you can guarantee that you will remain in perfect health until death because they will be turn their back on you and cancel your insurance just as soon as they find out you have had a health issue. Their representative was not willing to help us in any way, He told my husband sorry the policy is cancelled.

Kevin has always always been very helpful

Rep was straight forward and helped me figure out my finances

I inadvertently paid my life insurance premium twice almost 6 weeks ago. I have been asking them to refund the over payment. I have called 7 times and sent several emails. The only response is that it is under REVIEW and it can take up to 7 business days.

Very helpful as I navigate toward retirement. Excellent suggestions, very knowledgable, and thorough

I needed help with withdrawing from my retirement account and Bradley was there to help.

Scott was great, made of time for me and sooo helpful!

Working with Jeremy was like dealing with a friend.
He was patient, explained all the details and answered my questions.

Love Kevin! Very knowledgeable, easy to talk to, made me comfortable right way. Not pushy at all! Walked me thru all the resources available on the website, had no idea there was so much at my fingertips. Made me aware of all my options. I left feeling positive about the future!! Will definitely be keeping in touch.

Excellent advice and responsiveness, all in a timely manner !