Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Purchasing Process
The process of purchasing the SIM cards was a very simple process. The cards arrived on time. We have not yet used the cards so we do not know how effective they will be. Will report on our return on October 2023.
May 31, 2023
The card did not work on my older…
The card did not work on my older IPhone SE in Turkey. With all details configured, I got the power bars as if there was a signal, but it could not connect
Thankfully it was cheap
May 26, 2023
Reply from Transatel DataSIM
Hi Adam, we are sorry to hear about this situation. Our SUpport team is ready to help you to resove this situation. Do not hesitate to reach us directly:
- Phone number : +33 1 74 95 95 11
- Email: customerservice@transatel-datasim.com
Please note that our Customer Service is open at the following times (all quoted times are Central European Time)
Monday to Friday: 9:00 – 17:00
Saturday: 10:00 – 16:00
Reply from Transatel DataSIM
Hi, thank you for your feedback. We are glad that you enjoyed using Transatel DataSIM during your trips :)
Reply from Transatel DataSIM
Hi Rom, thank you so much for the great review! We are glad that you enjoyed our services. Our dedicated staff will be pleased to learn of your feedback ;)
Procuring the SIMs went flawlessly
Procuring the SIMs went flawlessly. I'm waiting until we get to London and install them before declaring this adventure an unqualified success!
March 6, 2023
Easy to use but Misleading Website and Rude and Unhelpful Customer Service
Its very easy to use, the sim connected automatically everywhere we used it in the Caribbean (except in Sint Maarten where we couldn't get connection with any sim / network). and it is reasonably good value. However ...
The website is very misleading about the use of credits on your sim. It says in the FAQ section "Tip! Once you have your SIM card with its initial credit you can convert part or all of that credit into a Data Plan!"
This is not true:
a) if you have some remaining "normal" credit but not enough to buy a data plan bundle they will charge you the full cost for the new data plan leaving you with the remaining credit which can only be used for the much more expensive PAYG rates.
When I questioned customer service by email about why this was they just ignored my question and kept sending the same reply "We inform you that you cannot use up the Bonus to purchase a new data bundle" - I was not wanting to use the Bonus but wanted to use the original credit
b) Any bonus that you get for adding credit (eg the €10 bonus for buying a €50 credit) cannot be used to buy a data plan bundle you can only use it for the much more expensive PAYG rates, this is probably reasonable but it is not stated anywhere in the terms and conditions or on the website!
March 18, 2023
I'm still wairing for my sim cardd
I'm still wairing for my sim card, in the mail. It's been over 3 weeks since i ordered with you. The order was placed Feb 24th, now it's Feb 16th, and still waiting for delivery.
February 24, 2023
Reply from Transatel DataSIM
Hi Annie, a member of our Customer Service team is going to contact you to double check the delivery address you mentioned in your order and send you a new SIM card (as a replacement).
Similarly, you can reach our Customer Service by email directly: customerservice@transatel-datasim.com
Caribbean 1Gb data card.
I purchased a 1Gb data card for the Caribbean for use on a 2 week cruise. I was aware that some islands visited were not covered, used the card for basic messaging and emails and it only just lasted the cruise, it seemed to eat the data much faster than I would have expected. I did not watch video, download music or indeed upload pictures…a bit disappointed.
March 7, 2023
Unprompted review
Reply from Transatel DataSIM
Hi, depending on your type of usage (browsing, watching videos, using apps, etc.), the data is deducted more or less “faster” from your data plan, but it depends also on the connection speed (3G,4G, 5G...). For more information or help to know how to optimize your data plans, do not hesitate to contact our Customer Service directly: https://www.transatel-datasim.com/contact/
Nothing was working and I had to buy…
Nothing was working and I had to buy another SIM card… 19€ wasted money
February 11, 2023
Reply from Transatel DataSIM
Hi David, we regret to hear that you encountered difficulties to use your SIM card. Our Support team is always ready to help you at anytime. Do not hesitate to contact us directly:
- by email: customerservice@transatel-dataSIM.com
- by phone: +33 1 74 95 95 11
The value of SIM card expires before vacation
The value of the ordered SIM card expires before I my vacation starts :(
January 29, 2023
Reply from Transatel DataSIM
Hi, the validity period of your SIM card begins from your first connection to the network if is it a new SIM card that you received. Otherwise, when you purchase a data plan, the validity period begins from the day of purchase.
Reply from Transatel DataSIM
Hi Derek, thank you so much for the 5-star review! Your satisfaction is our priority and we work to always offer our customers the best services
I get advised to get this SIM card for…
I get advised to get this SIM card for my Range Rover as that’s what’s supposed to be used and yet still Doesent work! What a waste of money will be claiming my money back through the bank
January 17, 2023
Unprompted review
Quick and good on Caribbean cruise
Quick and good on cruise in Martinique, Barbados, Saint Lucia, St. Kitts.
January 2, 2023
Reply from Transatel DataSIM
Hi, thank you so much for the great review! We are glad that you enjoyed using Ubigi during your Caribbean cruise.
Only connected with 3G !
Only connected with 3G i.e. Useless to to on internet ! Very disapponting
I Am in the middle of San Salvador capital of El Salvador where there are 4G providers ! What to do ?
December 30, 2022
Reply from Transatel DataSIM
Hi, 4G is also available in Salvador as mentioned on our website:
https://www.transatel-datasim.com/rates/
Please make sure that the network selection in the Settings of your device is set on AUTO mode. Do not hesitate to contact our Customer Service for further help:
https://www.transatel-datasim.com/contact/
Quick delivery of the simcard
Quick delivery of the simcard. No usage experience yet, until arriving at destination area.
December 4, 2022
Reply from Transatel DataSIM
Hi Walter, thank you for your review! We are glad that you received your SIM card quickly and we hope you will enjoy our services during all your travels :)
Never arrived
Never arrived. Have not received a credit for the charges. No replies to emails.
December 14, 2022
Reply from Transatel DataSIM
Hi, I have created a ticket for you. Please expect a member of our Support Team to contact you within 24 hours. Similarly, you can reach us:
- by phone: (+33) 01 74 95 95 11
- by email: customerservice@transatel-datasim.com
Didn’t work, unhelpful customer service
Bought it for my car and it didn’t work, customer service tells me to try in a different car, I only have one car so not sure where they want me to get another from. Unhelpful, and a waste of money and time in my case
November 24, 2022
Sim card not delivered!
I ordered the SIM card 20 days ago and I did not receive it yet.
September 2, 2022
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. Our Customer Service is going to contact you to get the address you will be staying at in order to send you a new SIM card (with no extra fee of course).
Kind regards,
Transatel DataSIM
Good Customer Service
I received my sim in the mail (United States) and activated it in my MiFi device to ensure everything is working for my trip to Europe.
The 3G of data on the sim was set to expire 9 days after my arrival in Europe. I should have waited to activate the sim, but I wanted to ensure everything was all set up (communication between the MiFi device and my mobile phone) and working.
I requested an extension on the expiration date of the 3G of data, and it was granted!
Thanks Transatel, so far so good!
July 31, 2022
Reply from Transatel DataSIM
Hi Michele,
Thank you for your feedback. You are welcome! We wish you a great trip to Europe :)
Kind regards,
Transatel DataSIM
Excellent!
Quick delivery, easy install, excellent service. Ideal solution for business travel.
July 18, 2022
Reply from Transatel DataSIM
Hi Sandra,
Thank you so much for your feedback. Our dedicated staff will be pleased to hear of your positive review.
Kind regards,
Transatel DataSIM
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