Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Top service in spite of a bug
I've used Transatel DataSIM before with no problems. Fast delivery and easy to use. My most recent trip, there was a system bug and my order didn't get completely processed and was discovered the day before I had to leave. Customer service responded very quickly and I had my refund the next day. The system bug is the only reason I'm giving 4 stars instead of 5.
February 15, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Lucy,
Thank you for your feedback. We regret that this unexpected situation happened but we are happy that we could find a solution quickly to allow you to get your SIM card.
Kind regards,
Transatel DtaSIM
Day after ordering ran out of data.
Day after ordering ran out of data.. Used for facebook for 2hrs...
February 11, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Vytautas,
The volume of data available depends on the country where you are using your SIM card as the rates are different depending on the country/area. Do not hesitate to check all our rates before you travel on our website on the following page:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
As advertised
As advertised. Took a couple of minutes to set up but otherwise perfect. Used on Bonaire in Caribbean and data was fast.
February 11, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Alan,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Bought this so that I had access to y…
Bought this so that I had access to y data in the Caribbean, 12 islands visited but only worked on around half. Will be good in Europe where signals are stronger
February 8, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Mike,
We regret to hear that you encountered difficulties using your SIM card in all the islands during your trip. Our telecom partner who covers the majority of the islands encountered some technical issues in some of those areas. This situation is now resolved as all corrections have been completed two days ago.
The service in the Carribean islands is now optimal.
Kind regards,
The Ubigi Team
Simply did not work
February 7, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Gary,
We regret to hear that you encountered difficulties while using your SIM card.
Our Customer Support Team is available to help you in any situation. Do not hesitate to contact them whenever you need assistance while using your services:
- E-mail: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM – 5PM (CET)
Saturday: 11AM– 3PM (CET)
Kind regards,
Transatel DataSIM
data sim for caribbean islands
Needed a data sim for our annual trip to the Caribbean and this one claims to have good coverage across the islands. I use a mifi so didnt know how straightforward or not it would be to set up. Instructions are clear and I'm now good to go. Can't yet say how well it works but so far so good
February 4, 2020
Unprompted review
Reply from Transatel DataSIM
Dear David,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Works Great!
I bought this sim to use while on holiday in the USA and I must say it worked perfectly for what i needed it for.
I mostly used if for google maps and now and again to check social media and emails.
There was even data left over after my trip.
This is a good buy if your traveling and it was so easy to set up.
February 3, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Juliana,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Never got 4G and only got 3G in about…
Never got 4G and only got 3G in about half the places I visited I had bought two Sims but ended up giving 1 away to a crew member.
February 2, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Paul,
We rely on our telecom partners networks and coverage. As it is mentionned on our website, the coverage is 4G, 3G or both in all countries that are available in our offers:
https://www.transatel-datasim.com/rates/
You benefit from the same coverage as local users and the Internet speed depends on the coverage on the area/place you are located.
Kind regards,
Transatel DataSIM
Bought the Caribbean package and I…
Bought the Caribbean package and I visited ten different islands and had good coverage most of the time. On islands that had poor signal coverage is the only time I had any problems. Overall very good I topped up once and that went through my PayPal no bother. I would use this again.
February 2, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Ian,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
The SIM didn't work in my Pixel 3
The SIM didn't work in my Pixel 3. However the communication I had to try and sort the issue was great and I was fully reimbursed within days
January 23, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Joanne,
We regret to hear that you encountered this situation during your travel. When our customers have issues with configuration/service set-up on their devices, we do help them to fix the issue. In rare case it does not work due to external reasons but we always try to find an alternative for you.
Kind regards,
Transatel DataSIM
Carribean sim internet on phone
Having made sure all the Caribbean island I was traveling to were on the list. I put my sim card into the phone followed the instructions and it worked.
The first one Barbados and the 2nd one Bonaire worked well with no trouble. The rest of the islands Grenada, St Lucia, Dominica, Antigua, Saint Martin and Barbados on the way back did not work. I thought for the price it was a good deal. Internet on all these islands would have been great. I learnt by this if something looks to good to be true means don't do it
Steve
January 21, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Steve,
We regret to hear that you could not use your SIM card in all the islands mentionned. Our telecom partner who covers the majority of those islands encountered some technical issues in some areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
hello prices should be less,
January 21, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Hassan,
Transatel DataSIM is available in more than 150 countries. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates and data plans on our website before your travel and choose the one that is the most suitable to your usage:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
It's working excellent.
January 21, 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
Transatel DataSIM
SIM card did not work at half of the…
SIM card did not work at half of the islands
January 21, 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you could not use your SIM card in all the islands included in our Caribbean bundle. Our telecom partner who covers the majority of those islands encountered some technical issues in some areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
Very practical
Worked as promised and kept me connected for a reasonable price. Helpful support.
January 21, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Paul,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Never again 🧨
January 21, 2020
Unprompted review
The service was excellent
The service was excellent. Really helpful when travelling for holidays.
A small suggestion if I may - There should be the possibility to buy additional packages even when the current one is not used up yet.
January 16, 2020
Unprompted review
Good value for money and easy to use.
January 14, 2020
Unprompted review
Bought this sim for a carabian cruise
Bought this sim for a carabian cruise. Absolutely unable, unable to use whilst at sea but as soon as we were near land it can be used with ease.
January 4, 2020
Unprompted review
Reply from Transatel DataSIM
Dear Alan,
Thank you so much for your feedback. Our team works to always offer you the best products and services.
Kind regards,
Transatel DataSIM
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