First time user sending a package. I found the online booking system easy to use and selected courier based on a pick up date for the day of booking. Was picked up next business day and delivered befo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good Company, Though you have to wait for labels. Any sales that happen from Friday to Sunday, Cant be collected till Tuesday. It takes monday to get labels. Some of the competition sends labels st... See more
Company replied
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email... See more
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contact info
4.1
Great
4K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Probably the worst delivery service…
Probably the worst delivery service I've ever experienced. Transdirect refused to deliver product to my door as there were stairs (12)!! They offered for me to go way out west to their warehouse to pickup my item after I paid $350 to transport it from Melbourne. Or they offered to deliver it curbside- ie dump a large piece of furniture on the roadside because they only employ one person for the delivery of a 90kg item, the weight of which was indicated on the request for a quote form. Appalling service and an absolute nightmare to deal with. DO NOT use.......
December 16, 2025
Unprompted review
Reply from Transdirect
Hello Julie,
We're sorry to hear that you feel this way. Unfortunately, the drivers are only required to deliver freight to the ground floor of any complex. All freight services through Transdirect are for a one-man team, anything more than this also comes with a higher cost. A 90kg item, should be booked on a pallet which can be moved by one person using a pallet jack or forklift.
Regards, Bianca
Unresolved lost item issue
My wife consigned an item through transdirect for priority over night freight in late October. The item failed to update in the tracking and we had no contact about it. When we requested an update, we were advised that we needed to pay more and they were unsure where the item was. To get to this point it took another 2 to 3 weeks. It took until early December for them to confirm the item could not be located and for us to confirm the value of the item. We provided an approximate value and have heard nothing since. Their process for the rectification of issues is ham fisted to be diplomatic. Couple this with a lack of urgency in their customer service to follow an issue through to resolution and you end up with issues left unresolved for months on end. At no point has there been any attempt at contact via anything other than email. I will be recommending to all I speak to, to avoid transdirect at all costs.
October 27, 2025
Unprompted review
Reply from Transdirect
Hello Evan,
We're sorry that your freight was lost in transit. The tracking is updated at each stage as it from the drivers and through depots. The process to deem freight lost is lengthy process and always a last resort when the freight cannot be located.
Most of our communication is via email unless there is an issue with the email address we have been provided.
Regards, Bianca
We've used Transdirect a few times and…
We've used Transdirect a few times and always been happy with their low cost door to door service. Recent next day delivery from Pakenham to Frankston South just a day before Christmas was fantastic.
Thanks guys.
December 24, 2025
Unprompted review
Reply from Transdirect
Hello Colin,
Thanks for your review. It's great to hear you've used our services a few times now and are happy with the low-cost door to door services.
Regards, Bianca
Don’t rely on Transdirect
Two non-collections for the same delivery in one week.
Transdirect don’t actually manage your delivery, they take your pre-payment and you need to follow up on everything yourself.
Even after lodging two tickets for the same delivery not being collected, there was no follow up or communication.
Transdirect make AusPost look reliable, which is saying something.
December 30, 2025
Unprompted review
Reply from Transdirect
Hello J.F.
We're sorry to hear that your parcel as missed on multiple occasions. Unfortunately, if there is a missed collection you need to either call us or lodge a 'my item was not collected' ticket. We are not notified by the carrier when a booking is missed.
Regards, Bianca
Pick up from home on time was great and…
Pick up from home on time was great and the same coming back from SA. Very prompt service thanks
December 12, 2025
Reply from Transdirect
Hello Bryan,
Thanks for your review. It's great to hear that our services have met your expectations.
Regards, Bianca
Futile delivery cost as much as the…
Futile delivery cost as much as the original shipment from Sydney to Melbourne
December 19, 2025
Reply from Transdirect
Hello Nicolas,
We're sorry to hear. A futile delivery is applied when the first delivery attempt was not successful, and the redelivery fee is applied when the initial attempt cannot be completed. All charges are outlined in the Terms and Conditions on our website - https://www.transdirect.com.au/terms-and-conditions
Regards, Bianca
Hunter express were so quick in getting…
Hunter express were so quick in getting the parcels earlier than predicted.
December 19, 2025
Reply from Transdirect
Hello Greg,
Thanks for your review. It's great to hear that Hunter Express have exceeded your expectations with their collections.
Regards, Bianca
Very reliable and has always delivered…
Very reliable and has always delivered on time
December 19, 2025
Reply from Transdirect
Hello Neville,
Thanks for your review. It's great to hear that you have always found our services to be very reliable and delivered on time.
Regards, Bianca
Reply from Transdirect
Hello Dean,
Thanks for your review. It's great to hear that you always receive a great service with prompt delivery and great prices.
Regards, Bianca
Cheaper and faster than posting!
Cheaper and faster than posting! I wanted to get a Christmas dress to my daughter overnight but couldn't face the long queues at the post office. I found Transdirect and to my amazement it cost less than 6 bucks to get it to her the next day. All I had to do was put the dress in an envelope, download the form and stick it on the envelope. The messenger picked it up within an hour and delivered it the next morning - it was cheaper and faster than the post office!
December 17, 2025
Unprompted review
Reply from Transdirect
Hello,
Thanks for your wonderful review. It's great to hear that you found us convenient to your needs, were able to avoid unnecessary lines and had your freight collected from your front door to be delivered the following day.
Regards, Bianca
Very easy to book a competitive…
Very easy to book a competitive shipping option. Great web site to navigate and the email updates made it easy to follow the shipments progress. Hihkly recommended
December 22, 2025
Unprompted review
Reply from Transdirect
Hello Ross,
Thanks for your review. It's great to hear that you found our services easy to book with competitive pricing and an easy to navigate website.
Regards, Bianca
Awful
Awful. Courier agent don’t arrive in allotted (and paid for) service window. Took significant additional funds from account with no proof of weights. As useful as a chocolate teapot when I asked for evidence my booking was overweight. Pay a little extra and use someone with solid customer service.
November 13, 2025
Unprompted review
Reply from Transdirect
Hello Gareth,
We're sorry that you feel this way. Unfortunately missed pick-ups are not ideal however they can occur. There are many factors that can cause a delay, most are beyond our control.
An under declared charge is applied when the freight is either larger or heavier than originally declared. On this occasion, the dimensions are larger.
Regards, Bianca
Continuously had bad experiences with…
Continuously had bad experiences with Transdirect. Either packages not been collected on time (have had to follow them up for 3 full business days before). Was charged under declared weight (not a problem) however was never contacted by Transdirect, they just sent it straight to a debt collector, if they had bothered to email or phone me directly I would've paid it straight away. Communication is terrible.
December 18, 2025
Unprompted review
Reply from Transdirect
Hello Kerri.
We're sorry that you feel this way. Unfortunately missed pickups do occur and usually there is a reason behind it which is beyond our control. I understand that this is not ideal.
When an under declared charge is processed, there is always an email that follows unless it has been booked on a credit account. Sometimes these emails can end up in the junk/spam folder.
Regards, Bianca
REceiver did not get the goods
REceiver did not get the goods; is being given the run-around. :-(
December 19, 2025
Reply from Transdirect
Hello John,
We're sorry that your customer has not received their parcel as yet. I have reviewed your booking and there has been no contact with us regarding this consignment. I can see that the delivery address booked was incorrect and had to be redirected to the correct address. This redirection is in place, and the ETA is 24 Dec 2025 to 29 Dec 2025.
Regards, Bianca
It is so handy for me I get parcel…
It is so handy for me I get parcel ready then it is collected next day from door and then delivered to destination at there door.
December 12, 2025
Reply from Transdirect
Hello Margaret,
Thanks for your review. It's great to hear that you have found our services handy for door-to-door services.
Regards, Bianca
I found it to be a good comparison site…
I found it to be a good comparison site for freight options. Good communication when things went wrong.
December 19, 2025
Reply from Transdirect
Hello,
Thanks for your review. It's great to hear that you have found it easy to compare different couriers all in the one place and good communication.
Regards, Bianca
Great interface for booking orders
Great interface for booking orders. Intact the platform on a whole is excellent. Easy to navigate and I get a good price range and selection.
December 19, 2025
Reply from Transdirect
Hello Darko,
Thanks for your review. It's great to hear you have enjoyed our services and found it easy to navigate with a good prices and selection.
Regards, Bianca
Reply from Transdirect
Hello Julie,
Thanks for your review. It's wonderful that your freight was picked up and delivered on time and that you found our services very helpful.
Regards, Bianca
Fabulous, Friendly, Efficient
Fabulous customer service. Fast, efficient and cost effective transport. So happy I found Transdirect. Takes the hassle out of shipping💕
December 12, 2025
Efficient and professional
December 19, 2025
Reply from Transdirect
Hello Helena,
Thanks for your review. It's wonderful to hear that you found our services to be efficient and professional. ]
Regards, Bianca
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