Our account manager caught a mistake we were about to make that would have cost us thousands in duties. We were preparing to import a new product line, and she reviewed our HTS codes, flagged the issu... See more
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Lot tracking with expiration dates works well. Stock is rotated properly and items close to expiring are flagged, so no old inventory gets shipped. Reporting could be improved since we still have to p... See more
I am not very tech savvy, but their Shopify integration was still easy to understand. The setup guide was clear with screenshots for each step, and support helped me quickly when I got stuck. Now eve... See more
The API documentation is terrible. Like genuinely bad. We tried to build a custom integration and kept running into errors that weren't documented anywhere. Had to go back and forth with their dev tea... See more
Company replied
3.0
Average
22 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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We had a batch of orders go out with…
We had a batch of orders go out with the wrong inserts, like promotional flyers for a sale that had already ended and nobody caught it until customers started posting about it on social media. Super embarrassing for us. They apologized and said they'd update their process but the damage was done. We looked unprofessional.
March 6, 2026
Unprompted review
Reply from Transervio
Dear Francesco Sorrentino,
Thank you for bringing this up — we completely understand how serious a situation like this is, especially when it affects your brand’s image in front of customers.
Sending out incorrect inserts, particularly time-sensitive promotional materials, should not happen, and we take full responsibility for the oversight. We know that even a small detail like this can have a disproportionate impact on how your business is perceived.
Following this incident, we reviewed and strengthened our internal checks around insert version control and order verification to prevent outdated materials from being used again. Your case was a key driver in tightening those safeguards.
We truly regret the impact this had on your brand and appreciate you giving us the opportunity to address it. If there’s anything further we can do to support you — including extra validation steps for future campaigns — we’re here to make sure everything runs exactly as expected.
Regards,
Transervio Customer Relations
Storage fees are higher than we…
Storage fees are higher than we expected and keep creeping up. We were quoted one rate during the sales process and then the actual invoices are coming in about 20% higher. When we asked about it they said "seasonal adjustments" which was never mentioned. Feels like bait and switch honestly.
February 26, 2026
Unprompted review
Reply from Transervio
Dear Jim,
That’s not the experience we aim to deliver. A difference like that shouldn’t feel unexpected or unclear.
Seasonal adjustments are part of the pricing structure, but they’re meant to be transparent and outlined in advance so you can plan with confidence. If that wasn’t communicated clearly during the sales process, we understand why it feels frustrating.
We’ve since put more emphasis on making these variables visible upfront and easier to track, so there’s no ambiguity between quoted expectations and actual billing.
Regards,
Transervio Customer Relations
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