I used TransferGlaxx and made several transfers. It's an excellent, reliable, and secure money transfer company. I sent money to East Africa, including Eritrea, Ethiopia, Uganda, Somalia, and Djibout... See more
Company replied
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See what reviewers are saying
Their exchange rate is not accurate. For example, at this moment, €100 = $116, but through their application, if you want to send €100, the recipient will only receive $106. Therefore, their exch... See more
Company replied
Good and reliable money transfer service. The process is simple and convenient, and the experience has been positive. I hope the company continues strengthening its customer support so that everyone c... See more
Company replied
I've honestly had nothing but good experiences with them. Sending from Denmark is easy because they've integrated so well with mitID (Danish 2FA and KYC solution). I have been using them to send money... See more
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Company details
Written by the company
At Transfer Galaxy, we are trying to make the world a little fairer. We are democratizing international payments; making remittances cheaper, safer & smarter.
Contact info
Osmundgatan 12, 703 83 , Örebro, Sweden
- +46 10 410 29 00
- support@transfergalaxy.com
- transfergalaxy.com
3.7
Average
219 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deplorable Customer Service and Unscrupulous Practices
I wanted to help my nephew in Turkey, who was a student facing a tough situation and needed money quickly due to the ongoing lockdown. I sent the money, hoping it would provide the urgent assistance he needed. Unfortunately, things didn't go as planned. Even though I sent the money on March 1st, he never received it.
I attempted to reach out to their customer support through both email and phone, but to my disappointment, I received no response to my emails. When I called, I encountered unhelpful and rude female agents who seemed to lack any understanding of good customer service. Their responses only left me frustrated and drained, and it felt like a dead end.
As of today's date, August 17th, 2023, I'm still grappling with this issue, trying to recover the money that never reached my nephew. It's been a long and frustrating journey, and I feel compelled to share my experience. I strongly advise against using this service. My impression is that they exploit their position and falsely present themselves as a modern alternative to established services like Dahabshiil. However, their lack of integrity and willingness to take shortcuts are clear indicators that they should be avoided at all costs.
March 1, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Shuaib, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case. Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
We have also tried to identify you in the system but could not find you and therefore we have requested further information via Trustpilot so that we can help you.
This company does not worthy to trust.
This company does not worthy to trust.
I transferred money to somalia 3 days ago
They withdraw the amount from my bank but the receiver did not get the money. I tried to reach out them but unfortunely no one replys. So do not fall for this scam be aware.
July 6, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Mahamed, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case. Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
We have also tried to identify you in the system but could not find you and therefore we have requested further information via Trustpilot so that we can help you.
"My name is Ahmed
"My name is Ahmed. I sent money to Somalia on 26/06/2023 at 16:06 pm. However, at 17:29, they claimed that the money had been received, which turned out to be untrue. Since then, I have been attempting to contact them, but every time I call, I am transferred to different departments, and it ultimately leads to a dead end. After 14 or 15 minutes, the phone call gets disconnected. As of today, 29/06/2023, the money has still not been received. In my opinion, this company is dishonest and has the worst customer service I have ever experienced. I want to caution anyone who intends to do business with them to be extremely careful. Do not use this company for money transfers unless you are prepared to be disappointed."
June 26, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Ahmed, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case. Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
We have also tried to identify you in the system but could not find you and therefore we have requested further information via Trustpilot so that we can help you.
I haven't been able to contact support…
I haven't been able to contact support for a week now. They took my details and I am unable to make transfers even though my account is ''verified''. They do not pay attention to me in any form of contact.
May 31, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Crsair, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case. Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
Good service
May 4, 2023
Unprompted review
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Absolutely useless when I’m trying to…
Absolutely useless when I’m trying to send money to a number but the app says the number is not valid 💀 it’s not working for me 🤷🏽♂️ if anyone can help the answer me maybe I would try again
April 23, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Da, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case. Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
Your website crushes all the time!!!
Your website crushes all the time, so there are days where its impossible to use your service. so it means when there is a lot of traffic it is useless!!
April 13, 2023
Unprompted review
Reply from Transfer Galaxy
Dear Mohamed, we understand the frustration and disappointment that comes with a negative experience and we want to make it right. Our goal is to provide exceptional service to each and every customer, and we are deeply sorry that we fell short in your case.
We have implemented numerous enhancements to our website and application, ensuring that you can easily send money with confidence.
Please do not hesitate to contact us so that we can address any concerns and assist in any way possible.
https://transfergalaxy.com/en/contact-us/
I’ve made a triple review by mistake
I’ve made a triple review by mistake.
Long story short… I still have some problem with my name that is wrong in the system, but now I found out the problem is located in Denmark.
I just wanna say sorry!
January 23, 2023
Unprompted review
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Transferred Galaxy is terrorist company
Transferred Galaxy is one of the poorest customer service company they don’t have customer service
They are lairs unprofessional. and Racist
The Transfer Galaxy is just Hormuud company who changed its name to Transfer Galaxy this company supports terrorists in Somalia so the Swedish Government must shut down this terrorist company
Avoid them don’t use their services
October 23, 2022
Unprompted review
Reply from Transfer Galaxy
Hi there, thank you for your feedback. Transfer Galaxy is a licenced payment institution and regulated by the Swedish Financial Supervisory Authority. Our customer service is available in 7 languages, and we want to provide the best service to our customers. So we want to learn more about what caused feedback from you and make sure we can solve it quickly. Please contact us +46 10 410 29 00 so that we can assist. Thank you.
Not reliable
After my account has been activated I wanted to do a transfer but I was not able because of a technical error. Tried again and again and I received the same error. I contacted customer service inside the app but unfortunately no one got back to me. After two weeks someone from support team called and asked me to activate again my account and send more identification documents. I can't recommend this app, sorry.
August 29, 2022
Unprompted review
Reply from Transfer Galaxy
Thanks for your feedback. We sometimes ask for extra information for security reasons. Transfer Galaxy is created for us who financially support our loved ones far away. To keep it safe and accessible to all, it is important to ensure all future transactions are made safely and securely. You are welcome to contact on support@transfergalaxy.com us if you have any more questions.
The transfer says within 2 hours but…
The transfer says within 2 hours but would you believe it if I said I'm still waiting. I had sent money on a Saturday evening and it's Monday today. My recipient hasn't received their money yet! I am far from annoyed. On top of that their customer service is the worst I have ever seen. As there is no acknowledgment whatsoever. Till this day I am still waiting. 🤬 They are slow and inefficient.
September 5, 2022
Unprompted review
Reply from Transfer Galaxy
Hello, we're sorry to hear that you experienced a delay in sending your transfer, we hope it was quickly resolved. You are very welcome to contact us in the future at https://transfergalaxy.com/en/contact-us/ so that we can assist you. Best Wishes The Transfer Galaxy Team
easy to use & very helpful staff
easy to use & very helpful staff, would definitely recommend
June 11, 2022
Unprompted review
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Poor customer service
Customer service has been terrible and not helpful.Taking days to solve the problem I have .They don't seem to have any sense of urgency
June 9, 2022
Unprompted review
Reply from Transfer Galaxy
Hello Sika,
We are deeply sorry for this situation. we would like to understand what actually happened to better assist you on this matter. Please contact us at
https://transfergalaxy.com/en/contact-us/ or email support@transfergalaxy.com
so that we can assist you immediately and do what we can to make this right.
Best Regards,
The Transfer Galaxy Team
📛 NOT TRUSTWORTHY 👎
(Updated Review)
They are scammers. Don't trust them. 💀
Even if their transfer services seems working, be VERY careful. Because they have a hidden agenda, they have hidden rules. Without any warning they can delete your account, and you will NEVER be able to restore or use their services again. And their customer support is the most unfriendly support I've ever contacted.
—
⚠️ I have tried my best to communicate with Amin Ali (their Customer support), but he has stopped answering my messages. So it's meaningless to contact them. The reason I'm here using another email address is because I no longer trust them. I just want to make others aware of their poor services.
—
Reply from TransferGalaxy
(May 20, 2022)
Thanks for your review. We would like to understand what actually happened to better assist you on this matter. Please contact us at /.../ as the email your provided here doesn't match to a customer on our database. We sometimes ask users to provide extra information in order to protect the security of their account going forward, in order to keep our community safe. We hope you will get in touch so we can assist you.
March 21, 2022
Unprompted review
Reply from Transfer Galaxy
Thanks for your review. We would like to understand what actually happened to better assist you on this matter. Please contact us at feedback@transfergalaxy.com as the email your provided here doesn't match to a customer on our database. We sometimes ask users to provide extra information in order to protect the security of their account going forward, in order to keep our community safe. We hope you will get in touch so we can assist you.
I have been using TransferGalaxy for a…
I have been using TransferGalaxy for a couple a months. I am happy with the service and the customer service when i need help. The waiting call is sometimes long and something must be done about it.
September 2, 2021
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
I don’t know how to describe how good…
I don’t know how to describe how good this app is🥰. 20minutt and money on ur family account.
August 23, 2021
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Transfergalaxy is the best one and they…
Transfergalaxy is the best one and they help me more thanks alot
July 15, 2021
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
Great service
July 15, 2021
Reply from Transfer Galaxy
We are grateful for your feedback and will continue to strive for excellence in serving our valued customers.
Best regards,
The Transfer Galaxy Team.
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