I had a great experience. The customer service is excellent, they were friendly, responsive, and very professional throughout. They took the time to understand my concern and helped me quickly resolve... See more
Company replied
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This site has some good offers but the layout and search criteria could be better and the absence of a safe harbour or escrow service of any sort needs to be addressed. The concept is great but diffic... See more
Company replied
First time using the website. Mary is extremely helpful and addresses your concerns very quickly and promptly. Thank you for making the process a lot less stressful than anticipated!
Company replied
Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final... See more
Company replied
Company details
Written by the company
Here at Transfer Travel, sellers can securely sell their unwanted travel plans and, similarly, buyers can safely purchase last-minute adventures at heavily discounted prices! We are a trustworthy travel marketplace, and we understand that life can sometimes get in the way. Therefore, our team is here to offer a consistent and reliable service to our customers, helping to turn an often negative experience into something positive, leaving both our buyers and sellers happy. Our great reviews are a testament to how customer-centric we are; with a helpful team and secure platform, we are a company that cares.
Contact info
100 Embankment, x+why, Cathedral Approach, M3 7AF, Manchester, United Kingdom
- support@transfertravel.com
- transfertravel.com
4.2
Great
85 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What an amazing concept
What an amazing concept! I wish I would have come across Transfer Travel years ago! Would have saved me alot of money!
November 28, 2025
Unprompted review
Reply from Transfer Travel
Hi Sandra,
Thank you so much! We're really glad you love the concept and we are here to help you save on future trips from now on 🙌
We appreciate you being part of our Transfer Travel community 💜🌍
Fantastic customer service
Fantastic customer service! Great website, very easy to use. Will use again
November 25, 2025
Unprompted review
Reply from Transfer Travel
Hi Lucy,
Thank you for your wonderful feedback. It's great to hear that both our website and customer service made your experience smooth 🙌
We really appreciate you choosing us and hope to see you back on the site soon 💜🌍
The staff members are really helpfull…
The staff members are really helpfull and available
November 25, 2025
Unprompted review
Reply from Transfer Travel
Hi Firas,
Thank you so much for your lovely feedback! W're really glad to hear that our team was helpful and available throughout your experience ⭐️
We're always here if you need anything for your next trip 💜🌍
My experience was brilliant
Brilliant customer service would definitely recommend
November 15, 2025
Unprompted review
Reply from Transfer Travel
Hi Kez,
Thank you so much for the kind words! We’re really glad you had a great experience with our customer service.
We appreciate the recommendation and are always here if you need anything for your next trip! 💜✈️
Must-try for getting yourself out of wasted tickets
Okay, so like to be honest, this is my first time encountering this kind of service so I guess this is a niche? But they do THIS NICHE so well. Customer service is so good especially since I wasn't familiar with their workflow and all. I don't know what else to say but if you are on the look out for cheaper tickets/accommodations or maybe even you yourself suddenly got into a situation where you suddenly had to change plans but don't want the ticket to go to waste? Transfer Travel is definitely a must-try!!!
November 16, 2025
Unprompted review
Reply from Transfer Travel
Hi there,
Thank you so much for taking the time to share this! We’re so glad your first experience with our site was a positive one.
It’s great to hear that our customer service team could guide you through everything and make the process clear and easy ⭐️
Whether you’re searching for a cheaper trip or need to pass on a booking you can’t use, we’re always here to help. We really appreciate the recommendation! 💜
Holidays that are cheap and convenient
Who would've thought that getting a "Holiday" is that easy? And not to mention its cheap and convenient. Its really a very pleasant experience. After I go back from my Thai trip, I would definitely buy another!
November 22, 2025
Unprompted review
Reply from Transfer Travel
Hi Alessandro,
Thank you so much for sharing your experience! We’re thrilled to hear how easy and affordable it was for you to book your holiday through us.
It means a lot to know you enjoyed the process and found it convenient. We hope you have the best time in Thailand, and we can’t wait to help you find your next trip when you’re back! 💜✈️
The experience was great
The experience was great! Satisfied customer
Thank you!!!
November 20, 2025
Unprompted review
Reply from Transfer Travel
Hi Christopher,
Thank you for the lovely feedback! We're so glad you had a great experience 🙌
See you again for your next adventure🌍💜
Easy Process and Top-notch Customer Service!
My friend told me about a cheaper way to buy flights and accommodations through this website and I'm so GLAD I listened to her! It was my first-time buying here but the experience was so smooth! I loved how easy the process is, and the customer service is just top-notch! Will definitely be booking my next trip with this site again xx
November 12, 2025
Unprompted review
Reply from Transfer Travel
Hi Hazel,
Thank you for choosing us as your first option! We're thrilled to hear the process on our site went smoothly and the customer service made a difference to your experience⭐️.
Hope to see you booking on our site soon.
The Transfer Travel team 🌍💜
The website was so easy to navigate and…
The website was so easy to navigate and there were loads of great choices!!
We ended up with such a great deal on our trip and we will 1000% be back for our next.
November 6, 2025
Unprompted review
Reply from Transfer Travel
Hi Keira,
Thank you for your lovely review 🌟We're so glad to hear you found the website easy to use and managed to grab an amazing deal.
We can't wait to help you find your next trip and see you back on the site soon!
The Transfer Travel Team 🌍💜
Reply from Transfer Travel
Hi there!,
Thank you for sharing! We are so happy you had a good experience with our customer service team 🌟
I'll be sure to pass on your feedback to Mary 🙌
We hope you see you on the site soon💜
Easy to use!
Easy to use, cost effective - would definitely recommend
October 24, 2025
Unprompted review
Reply from Transfer Travel
Hi Thomas!
Glad you enjoyed the site and would recommend us!
Hope to see you back on the site soon.
The Transfer Travel Team 💜🌍
Reply from Transfer Travel
Hi there!
We are so happy to hear that you enjoyed the website and found it easy to use!🙌
Hope to see you back on the website soon!💜🌍
Perfect service from transfer travel
Perfect service from transfer travel, got a fantastic holiday booked much cheaper than on the normal sites! Would definitely recommend!
September 25, 2025
Unprompted review
Reply from Transfer Travel
Hi Katie,
Thank you for your kind words! We're thrilled to hear you found your dream holiday for less with Transfer Travel. Enjoy your trip, and we really appreciate the recommendation 💜
5 Star - Recommend
Amazing site, I managed to book a 2-week holiday for cheaper than I ever thought possible. Direct communication with the seller and easy to use. Would 100% recommend!
October 30, 2025
Unprompted review
Reply from Transfer Travel
Hi George 👋🏻,
Glad you enjoyed the site and found communication with the seller easy! 🙌
Hope you enjoy your 2 week holiday! We are also happy to hear that you would recommend us 🌍.
Hope to see you on the site soon 💜
What a fantastic site
What a fantastic site! I bought a dream trip to Greece cheaper then o could find anywhere else! Would definitely recommend
October 1, 2025
Unprompted review
Reply from Transfer Travel
Hi India 👋🏻,
That's wonderful to hear!
We're thrilled you found your dream trip to Greece for such a great price🇬🇷✨
Thank you for recommending us and for choosing Transfer Travel! Have an amazing time on your holiday 💜✈️
The Transfer Travel Team 💜🌍
Going to Amsterdam
Going to Amsterdam, super excited managed to get it 56% off and the customer service team were really friendly
October 27, 2025
Unprompted review
Reply from Transfer Travel
Hi Ellie 👋🏻,
That's amazing to hear!
We're so glad you found such a great deal and had a positive experience with our customer service team🌟
We hope you have the best time in Amsterdam, it's such a beautiful city! Thanks for choosing Transfer Travel.
We hope to see you on the site soon 💜
Attempted to list travel credits
Tried this website again after Sparefare went down. Seems like no one uses it so you pay a fee to post to a marketplace that doesn't exist.
Note: All the positive reviews are prompted reviews. It's fake.
October 26, 2025
Unprompted review
Reply from Transfer Travel
Hi Tim,
Note: All of our Trust Pilot positive reviews are real and depict how our customers feel about our platform 😊
We apologies for any confusion. For a travel voucher, there is a £9.95 non-refundable verification fee. This fee covers the cost of verifying your information, processing payments and providing customer support.
The screenshot is part of our verification process to confirm the credit's authenticity and keep the platform and our customers safe💜
If you'd like further help, please reach out to our customer service team (support@transfertravel.com). Who can guide you through the process.
We hope to see you on the site again 🌍
The Transfer Travel Team 💜🌍
I have been trying to lower the price I…
I have been trying to lower the price I will accept for a flight. But every time I edit the offer, when I return, the original price remains. I asked two friends to try independntly using my login details and neither of them succeeded.
October 22, 2025
Unprompted review
Reply from Transfer Travel
Hi Peter,
We apologise for the trouble you've had trying to lower your price.
There shouldn't be any issue reducing your listing price, as long as it's below the original booking value. However, if your booking includes a name change, the name change fee is automatically included in the total, which can make it appear as though the price hasn't changed.
If you're still having trouble please reach out to our customer service team (support@transfertravel.com.) Who will be happy to support you💜
We appreciate your patience and understanding and hope you see you on the website again 🙌
The Transfer Travel Team 💜🌍
Scam - don’t sell.
Posted my listing for sale, received a message from their customer service indicating that I needed to verify my account with a credit card to be able to complete a sale from a potential buyer. Went to verify through a link, and was told I need to give login and password to my account. Then told me I needed to give a code sent to my account - which put a “temporary hold” of 2800 CAD on my Mastercard. This is a scam.
October 17, 2025
Unprompted review
Reply from Transfer Travel
Hi Maria,
Thank you for bringing this to our attention. We can confirm that you were targeted by a fraudulent scammer impersonating Transfer Travel.
Our team will never ask for your full login credentials or card details.
We have systems in place to detect and remove scam accounts immediately, and we are continuously monitoring the platform to protect our users.
If you haven't already, please contact your bank regarding the hold and reach out to our support team at support@transfertravel.com so we can assist you further.
Your safety is our top priority, and we are committed to preventing scams on our platform.
The Transfer Travel Team.
User friendly website
Really easy to use website, don’t have enough annual leave but will definitely be taking advantage of the holidays on there once I do! Great concept and will be using in the future!
October 7, 2025
Unprompted review
Reply from Transfer Travel
Hi Loz,
Thank you so much for your lovely review! We're really please to hear you found the website easy to use and love the concept 🙌
We can't wait to have you back when you're ready to book your next hoilday 💜
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