The service is one day turn around time, with very accurate translations . Certification for Official/ Court use is extremely useful. Price is considerably more affordable then others, with no... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I chose this company on the basis of the speed of response and delivery promise. The service is one day turn around time, with very accurate translations . Certification for Official/ Court use is... See more
Company replied
The company responded quickly both on price and delivery of the translation. I thought the charge for a "revision" was somewhat high, as I think it was company's fault, but overall, I am pleased. Wou... See more
Company replied
The service was excellent and the cost very reasonable. Fabiana was helpful in all aspects of the project and provided frequent updates. The document being translated was very challenging and the team... See more
Company replied
Company details
Information provided by various external sources
Translated provides professional language solutions for your business. We are industry experts who deliver consistent quality translations as fast as you need them, in 153 languages and 40 areas of expertise. Save time & money, request your free quote.
Contact info
Hamilton Avenue 228, 94301, Palo Alto, Italy
- translated.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast service
Very fast service, knowledgeable and professional staff. The result met my expectations. I would definitely recommend it.
Barbara
February 26, 2026
Unprompted review
Reply from Translated
Dear Mara,
This is Marta from Translated Team.
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you've had a great experience with our service.
Your recommendation means a lot to us. We look forward to helping you again in the future.
We wish you a great day ahead!
Marta
Translated Team
Reply from Translated
Dear Chryssi,
This is Marta from Translated team.
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with our service.
We look forward to assisting you again in the future!
Have a lovely day ahead.
Marta
Translated Team
I just make a phone call
I just make a phone call, than I send an email, in 1 day I had answer, then I send my documents to translate and I already have it done. 3 days and happy.
Thanke You very much.
February 23, 2026
Unprompted review
Reply from Translated
Dear Radovan,
This is Marta from Translated team.
Thank you for your kind words!
We're delighted to hear that your experience with us has been so positive. Providing quick responses and professional service is our goal, and we're glad we could meet your needs.
If you need any further support or assistance, please don't hesitate to reach out.
Marta
Translated Team
Quick and good work
Quick and good work, I would 100% recommend it!
February 24, 2026
Unprompted review
Reply from Translated
Dear Miloche,
This is Marta from Translated team.
Thank you for your kind feedback! We're very happy to hear that you are satisfied with our service. Your opinion is greatly appreciated and motivates us to continue delivering high-quality work.
Thank you for choosing us and have a lovely day ahead,
Marta
Translated Team
Excellent response time
Excellent response time, quote and translated service. Very impressed overall with the service and plan to use it more in the near future!
February 23, 2026
Unprompted review
Reply from Translated
Dear Dave,
This is Marta from the Translated team.
Thank you very much for your kind feedback!
We’re delighted to hear that you were impressed with our response time, quotation process, and translation service. Providing efficient and high-quality support is always our priority, so your words truly mean a lot to us.
We look forward to assisting you again in the near future. Please don’t hesitate to reach out whenever you need us.
Marta
Translated Team
Six Star Service !
The service is one day turn around time, with very accurate translations .
Certification for Official/ Court use is extremely useful.
Price is considerably more affordable then others, with no hidden fees or surprises.
Have used before, and will always recommend. Six star service !
February 18, 2026
Unprompted review
Reply from Translated
Dear Walter,
This is Marta from the Translated team.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you appreciated our fast turnaround time, the accuracy of the translations, and the usefulness of the certification for official and court purposes. Transparency and service quality are very important to us, so it means a lot to know you valued our clear pricing with no hidden fees.
We truly appreciate your continued trust and recommendation. If you ever need further assistance, we’re always here to help.
Have a lovely day ahead!
Marta
Translated Team
kind and quick
We really needed an urgent translation at a reasonable cost and we found it
February 12, 2026
Unprompted review
Reply from Translated
Hi there!
This is Marta from Translated team.
Thank you for your kind feedback! We're very happy to hear that you are satisfied with our service. Your opinion is greatly appreciated and motivates us to continue delivering high-quality work.
Thank you for choosing us and have a lovely day ahead,
Marta
Translated Team
The translation was accurate and…
The translation was accurate and reflected the content of the original version very well. The contact with the company was also optimal. We are very satisfied and will use this service again.
February 11, 2026
Unprompted review
Reply from Translated
Dear Per,
This is Marta from Translated team.
Thank you for your kind words!
We're delighted to hear that your experience with us has been so positive. Providing quick responses and professional service is our goal, and we're glad we could meet your needs.
If you need any further support or assistance, please don't hesitate to reach out.
Marta
Translated Team
Very satisfying experience
The service was excellent and the cost very reasonable. Fabiana was helpful in all aspects of the project and provided frequent updates. The document being translated was very challenging and the team was able to gather the right resources to complete the project quickly.
February 10, 2026
Unprompted review
Reply from Translated
Dear Alan,
I’m Marta from the Translated Team.
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you found our service excellent and our pricing reasonable. It’s especially rewarding to know that Fabiana’s support and regular updates made a positive difference throughout such a challenging project. We’re proud of our team’s ability to bring together the right expertise and resources to deliver accurate translations, even under complex circumstances.
Thank you again for your trust. We look forward to supporting you with any future translation needs.
Have a lovely day ahead.
Marta
Translated Team
A very professional service
A very professional service. This is the second time that I ask for a service and the result is the same : very good quality and very fast.
February 5, 2026
Unprompted review
Reply from Translated
Dear Philippe,
This is Marta from Translated team.
Thank you for your kind words!
We're delighted to hear that your experience with us has been so positive. Providing quick responses and translation quality is our goal, and we're glad we could meet your needs.
If you need any further support or assistance, please don't hesitate to reach out.
Marta
Translated Team
Excellent Translation Service and Great Experience
I am very satisfied with using Translated for translating my documents.
The service was fast, accurate, and very reliable.
The translations were clear and professionally done.
Customer support was helpful and responsive throughout the process.
Overall, it was an excellent experience and I highly recommend this service
January 29, 2026
Unprompted review
Reply from Translated
Dear Fabio,
This is Marta from Translated team.
Thank you for your fantastic review! We're thrilled to hear that you appreciated our fast and professional service and we’re so glad our team made the process smooth and seamless for you.
Looking forward to assisting you again in the future!
Have a lovely day ahead.
Marta
Translated Team
Translation quality & delivery time
The translation quality I received from this service was unacceptable for use in official government procedures in Croatia. The promised delivery time was 1 day, but the deadline was postponed three times, and even the third revised deadline was not met. Additionally, they first sent me a translation in English instead of Croatian, then corrected their mistake and sent the Croatian version. The translated document contained serious factual errors, including an incorrect place of birth and omission of the place and date of issue. The service also mixed in Serbian terminology instead of standard Croatian (for example using words like "krivični" and "važi"), which is not appropriate for Croatian authorities. In addition, key terms related to the criminal record were mistranslated (e.g. using wording equivalent to "immoral record" instead of "criminal record"), and the official position title was rendered inaccurately. The overall structure and layout of the original document were not respected in the translation, which further reduces its reliability as an official document.
P.S. On January 21st I was informed that I would receive a full refund for the service. Therefore, I am changing my rating from 1 to 3.
January 15, 2026
Unprompted review
Reply from Translated
Dear Dmitry,
This is Marta from the Translated team.
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. After carefully reviewing your case with our Project Management team, we acknowledge that we missed the agreed deadline. This does not reflect our usual standards, as we typically maintain a 98% on-time delivery rate, and we sincerely apologize for this oversight.
Your feedback regarding the translation has been extremely valuable to us, and we have taken internal steps to ensure that similar situations do not occur in the future.
We fully understand how frustrating and inconvenient this experience must have been. As a result, we have processed a full refund for your order.
Please do not hesitate to contact us if you need any further clarification or assistance. We remain at your disposal.
Kind regards,
Marta
Translated Team
I want to share my experience with this…
I want to share my experience with this translation service. I did not order any translation and only wanted to check the price. However, the website is designed in such a way that it automatically creates an order.
You simply upload a file to get a quote, enter your email, and you think you haven’t placed an order. But in reality, an order is generated, and then they demand payment, even if you do not need the translation.
The website is very tricky, and the charges they demand are 2–3 times higher than the market price, with threats of legal action if you refuse to pay.
This is very misleading and feels like a trap for unsuspecting users.
November 23, 2025
Unprompted review
Reply from Translated
Hi there,
This is Marta from the Translated Team.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations, as providing a clear and positive customer journey is always a priority for us.
We’d like to clarify how the process unfolded. When the order was placed on our website, the quote and delivery deadline were clearly displayed and accepted before confirmation. Once the order was finalized, a confirmation page and subsequent confirmation emails were sent, including notification that the project had been assigned to a dedicated Project Manager.
We only received your request to stop or cancel the order once the translation had already been completed and delivered. For this reason, the project followed its standard workflow and was finalized as scheduled, at the same price and deadline originally accepted.
Following delivery, our team reached out solely because payment had not yet been received, not as part of any additional request.
We understand that the process may have been perceived differently, and we truly regret any frustration this may have caused. Please be assured that the project was handled according to our established procedures, designed to ensure transparency and clarity at every stage.
We appreciate your feedback, as it helps us continue improving our service. Should you wish to discuss this further, we remain fully available.
Best regards,
Marta
Translated Team
DO NOT USE THEM! Horrible translation and not answering calls nor email
I have my document translated from Chinese to English for ECFMG diploma verification. They got all the names wrong and the English was extremely awkward. I tried to email them and called them but no one answered me. I filled out the form online and they said they will return to me by the next day. At the time that they promised, no one replied. Horrible service. I would never pay ahead before they complete their service. They literally took my money, give me some crap, and then disappear. I would not recommend this translation service to anyone.
December 8, 2025
Unprompted review
Reply from Translated
Dear Ray,
This is Marta from the Translated Team.
Thank you for taking the time to share your experience. We’re truly sorry to hear that it did not meet your expectations.
Accuracy and responsiveness are extremely important to us. After receiving your feedback, we carefully reviewed your project and updated the translation in line with the issues you reported. The revised files have now been provided, and we remain available should you wish to request any further refinements.
We also acknowledge the delay in our communication and fully understand how frustrating this must have been. This is not the level of service we strive to provide. We have taken corrective measures to ensure that similar issues do not occur again in the future.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback helps us improve our processes and overall service quality. Should you wish to discuss this further or need additional assistance, we remain fully available.
Best regards,
Marta
Translated Team
Bad and to late delivered translation
Got delay delivey times for a translation but not at last in time for a visa application.
Asked for translation Indonesian certificate in dutch and got a severe partly bad translation and even a birth date was not correct. They didn t asked of this was a correct translation as I asked for but asked for a payment for this.
Now I have to pay for this and have to show them what s not correct for a better translation for their delivery rules.
Never this shit any more.
October 17, 2025
Unprompted review
Reply from Translated
Dear Cor,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the translation did not meet your expectations.
Accuracy and timely delivery are very important to us, so we immediately reviewed your case. The translation was delivered within the agreed timeframe. You mentioned several errors, including an incorrect birth date, but we did not receive any details about which elements needed correction. As anticipated by email, without this information, our team cannot perform a proper revision, even though we offered to review the document at no extra cost.
We understand how frustrating this situation must feel, and we sincerely apologise if your experience was not possibile on this occasion. If you can share the specific sections you believe are incorrect, we will gladly revise the translation right away.
We appreciate your feedback, as it helps us improve and better align with our clients’ expectations. Should you wish to discuss this further, we remain available at any time.
Best regards,
Marta
Translated Team
DO NOT USE THEIR SERVICES
DO NOT USE THEIR SERVICES! It's either a money fraud affair or they are all retarded there. It was horrible experience! I sent them two easy, short documents to translate and after two weeks they emailed me asking for money, with no translation provided. When I said so they finally emailed the translation of only one document. They also misspelled names, but the first time it was on me, as I havent specified it before. I said exactly how the names are supposed to be spelled and asked for the second document. A week passes and she sends me THE SAME UNCHANGED DOCUMENT WITHOUT TRANSLATING THE OTHER ONE. I ask again and she says I did not send the second one. When I forward my original request she finally starts working on the second document. Another week goes by. She sends the results, all names wrong. I ask to fix it again and they say they did. At that moment I was moving and could not spend any more time on this so I just said them to send the final papers. I opened them upon arrival - all names wrong! And it took 3 months and alot of my time!! Don't go here!
May 20, 2025
Unprompted review
Reply from Translated
Dear Nataliya,
This is Marta from the Translated Team.
First of all, thank you for taking the time to share your feedback with us. At Translated, we are committed to offering an excellent experience to all our clients, and we are sincerely sorry that, in this case, the process did not fully meet your expectations.
To provide complete transparency, I would like to clarify what happened internally. When your request first arrived, our team only received one of the two documents, which caused an unexpected pause in the workflow. Once the second file was shared in a readable format, the translation proceeded normally and all the name-spelling adjustments you requested were implemented consistently across both documents.
There was also an unforeseen issue with the delivery of the printed copies, which required arranging a second shipment to ensure the documents reached you correctly. Ultimately, both translations were completed and delivered, but we recognise that the overall timeline became longer than it should have due to these combined factors.
Please accept our sincere apologies for the inconvenience this may have caused. Your feedback is extremely valuable, as it allows us to improve our internal coordination and prevent similar situations moving forward.
If you would like to discuss this further or if there is anything else we can assist you with, please do not hesitate to reach out. We remain at your complete disposal.
Warm regards,
Marta
Translated Team
DO NOT USE TRANSLATED S.R.L!
I asked TRANSLATED S.R.L. for a QUOTE so I could decide which service to use for the translation of a document. TRANSLATED S.R.L. then charged me for the translation without me actually agreeing to the quote.
They then proceeded to accuse me of being a scammer and take me to court.
Not only was the translation overpriced (over 70 Euro for two pages), but their website is misleading and their service aggressive.
In response to their reply, this is wholly misleading. At no point did I express an intention to continue with the quote. The job is AUTOMATICALLY started and you're expected to a) know that, and b) take a proactive step to cancel a job you've not expressly agreed to without knowing that by asking for a quote you're entering into a binding agreement.
Again, do not recommend.
August 28, 2025
Unprompted review
Reply from Translated
Dear Barbara,
This is Marta from the Translated Team.
At Translated, we always strive to provide the best possible customer experience, and we are truly sorry to hear that your perception of our service was not positive on this occasion.
We would like to clarify how the process took place. When you placed your order on our website, you accepted the quote shown online and confirmed the order. As part of this process, the system also displayed a confirmation page with the delivery deadline, which you validated before proceeding.
In addition, you received several emails from us, including the confirmation email informing you that your project had been assigned to one of our Project Managers. At no point did we receive any reply or request from you to stop or cancel the order. For this reason, the project followed its natural course and was delivered as scheduled.
After the translation was delivered, at the same price you had viewed and accepted, our team contacted you simply because we had not received payment.
We regret that you perceived the process differently, but please be assured that everything was handled according to our standard workflow, designed to be transparent and clear at every step.
We appreciate your feedback, as it helps us improve and better align with our clients’ expectations. Should you wish to discuss this further, we remain available at any time.
Best regards,
Marta
Translated Team
Do not use
I needed an urgent translation of a medical note (2 lines) to submit to an administrative office. They confirmed it would be ready at 3pm the same day and then I never heard from them again and they ignored my multiple requests. Very disappointing. I relied on them to my detriment and once they did not deliver it was too late to look for replacement.
July 23, 2025
Unprompted review
Reply from Translated
Dear Anika,
This is Marta from Translated Team.
We couldn’t find your translation project, and we firstly would like to make sure that you purchased a service from Translated.
Consequently, we kindly ask you to provide us more information, such as the order ID or your email address, by contacting us at info@translated.com.
Your feedback is precious to us and it allows us to keep on improving our service and to satisfy our customers’ expectations, like yours.
We are looking forward to hearing back from you.
We wish you a great day ahead!
Marta
Translated Team
Horrible Quality Control and Time Management
First, when booking the translation, I requested it by the night of June 5, 2025, and have the email stating, "Your translation will be delivered by the agreed deadline of June 5, 2025 at 6:45 PM GMT+2." Which did not happen, I received it too late for my appointment this morning, so it is completely useless to me now. I also never received an email updating the completion date/time to today. There are also misspellings in the translation of #5 (My ID Number), #8 (My Address), and MY NAME at the end of the document...This is unacceptable for a legal document translation, as it not only costs me money but also months of time. As a result, my driver's license will not be converted in time to meet the legal requirements, forcing me to take the German driving exams. I will never recommend this company to anyone in the future.
June 6, 2025
Unprompted review
Reply from Translated
Dear Curtis,
This is Marta from Translated Team.
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. After reviewing your case with our Project Management Team, we fully acknowledge that we missed the agreed deadline, which is something that does not reflect our usual standards, as we typically maintain a 98% on-time delivery rate. Please accept our sincere apologies.
Regarding the errors in your translation, your Project Manager attempted to contact you to offer a free revision. However, we did not receive a response. Should you still wish to have the document corrected, we would be happy to revise it at no additional cost.
We completely understand how frustrating and inconvenient this situation must have been. A full refund has already been processed for your order.
Your feedback is extremely valuable to us, and we have taken internal steps to ensure this does not happen again in the future.
Please don’t hesitate to contact us if you need any further clarification or assistance.
Warm regards,
Marta
Translated Team
Too Slow to Be Useful — Wouldn’t Recommend
If you need a certified translation you can actually use on time, look elsewhere. It took over a month to receive mine — far too late to be of any use — and there was no accountability or acknowledgment of the delay. The only reason I’m giving two stars is because I did eventually receive the document. But I won’t be using this service again, and I strongly suggest you don’t either.
April 28, 2025
Unprompted review
Reply from Translated
Dear David,
This is Marta from the Translated Team.
Thank you very much for sharing your detailed feedback. We’re truly sorry that your experience didn’t fully meet your expectations on this occasion, and we take your concerns very seriously.
Please allow us to clarify: sworn translations include both a digital copy - which was sent to you promptly and within the agreed deadline - and a printed copy, which is shipped directly by the sworn translator via postal mail. As explained and monitored by the Project Manager handling your order, delivery times for printed documents may vary depending on the countries involved, in this case, between Europe and the United States.
Unfortunately, the printed version was held at U.S. customs, which caused a delay beyond our control. International shipments, especially those involving official documents, can occasionally be delayed by customs inspections and the local postal service. While we do our best to ensure a smooth process, by sharing the tracking details and being available to provide updates at any time, these delays are outside of our control. We fully understand how frustrating this situation must have been for you.
We remain at your disposal should you need any further support.
Best regards,
Marta
Translated Team
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