The idea behind this product is really lovely, and the magnet itself is a cute little sentimental item. Unfortunately, the map print quality is quite poor — the image looks pale and blurry. Import tax... See more
Company replied
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only negative is that i emailed the company to see if i was able to make any small changes e.g. put the date/anniversary on the top of the map, rather than below, with the title and location underne... See more
Company replied
Nice little keychain. Very cute. Unfortunately the print on it is so tiny that i can't read it. Thinking of ordering a bigger size. I recommend these as a great way to commemorate an important plac... See more
Company replied
The product is great and makes a wonderful gift. The product was posted promptly and arrived quickly. The only downside was my preferred choice of stand wasn’t available. Would recommend this to anyon... See more
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Company details
Written by the company
We are an Australian-based company passionate about transforming your favorite moments into lasting keepsakes. Our pieces don’t just stand out—they fill your space with memories you’ll treasure forever.
Contact info
4.0
Great
570 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Still don’t have it
Still don’t have it. Ordered 26th Jan, arrived in UK 2nd Feb, received by carrier 12th Feb. So won’t arrive by Valentines. Thought 19 days would’ve sufficed.
February 13, 2026
Unprompted review
Reply from Transparent Tracks
We’re sorry to hear this hasn’t arrived in time for Valentine’s Day. Once parcels reach the UK and are handed to the local carrier, final delivery timelines are unfortunately outside of our control and can sometimes take longer than expected.
We understand how important the timing is for occasions like this and appreciate your patience. If you need any further assistance or an update, please feel free to reach out to support@transparenttracks.com
Deceptive practices advertising…
Deceptive practices advertising “Valentines Day” with little shipping info when using Apple Pay.
Look away from these “Mates”. It’s not patented. You can probably find something cheaper shipped inside your home country.
February 9, 2026
Unprompted review
Reply from Transparent Tracks
Thanks for your feedback. We're sorry to hear you were disappointed with your experience. Our products are custom-made and shipped from Australia, and this information is clearly outlined on our website, including estimated delivery timeframes. Shipping details are provided prior to checkout, regardless of the payment method used.
We understand our products and pricing may not be for everyone, but we stand by the quality and care that goes into each piece.
2 of 3 arrived as expected but support has been ignoring me for fixing the 3rd
I had ordered 3 of the magnets from them 2 of which arrived exactly as I expected with the location of our first date and our profile pictures from the dating app we met on but the 3rd one was the calendar plaque which instead of reading the date of our upcoming wedding it had a completely different date. I had seen an error on the site when it generated this one so I had contacted the support team email within 30 minutes of my order and I went over what the preview said vs what the date I had intended it to be for and I was told that it would be checked and assured that the date would be correct before my order was processed. However when I received it the incorrect date was still printed despite me confirming multiple times which date was correct. So I emailed back on the previous support email and they responded within 24 hours and I was told they'd look into it and get a replacement. 2 weeks later I still hadn't heard any updates about a replacement so I followed up with another email asking for updates and no response then I waited another week asking for updates still no response I'm thinking they believe if they ignore me I'll just give up.
January 18, 2026
Unprompted review
Reply from Transparent Tracks
Hi Joel, this definitely isn’t the experience we want you to have, especially after you flagged the issue so quickly. It appears there may have been a website error affecting that specific plaque design at the time of your order.
As a courtesy, we’re happy to send a replacement with the correct date. Please email us at support@transparenttracks.com
with your order number and confirm the exact date you’d like printed, and we’ll arrange this for you as a priority.
Great quality
Great quality, nicely done!
Just a little smaller than expected and delivery took longer than expected.
Luckily it did arrive before Valentine's Day.
February 11, 2026
Unprompted review
Reply from Transparent Tracks
We’re so glad it arrived in time for Valentine’s Day and that you were happy with the quality. We appreciate the feedback on sizing and delivery time, and we’re always working to improve the experience.
False Promises
I saw an ad online for Valentine’s Day themed gifts, thought it was a great concept so I purchased. I paid for express shipping thinking it would expedite the process and then was notified that my package had shipped from Australia, I’m in Toronto. Valentine’s Day is tomorrow and the package just arrived in Vancouver and is with customs so it won’t arrive in time. I have no idea why they’re advertising last minute Valentine’s Day gifts in Canada while they’re located in Australia.
February 5, 2026
Unprompted review
Reply from Transparent Tracks
We’re sorry to hear the timing didn’t work out for Valentine’s Day. As our products are custom-made and shipped from Australia, next-day delivery to Canada unfortunately isn’t possible, even with express shipping. Express prioritises the transit time once dispatched, but production and international customs processing still apply.
Our location and estimated delivery timeframes are outlined on our website prior to checkout. We understand how important special dates are and appreciate you sharing your experience. If you need any further assistance, please feel free to reach out to support@transparenttracks.com
Beautiful
The finished piece was beautiful. It is to be a gift so is tucked away at the moment, but I know the recipient is going to love it!
February 6, 2026
Unprompted review
Reply from Transparent Tracks
Thank you for the kind words. It’s always exciting knowing a gift is waiting for the perfect moment. We hope the recipient absolutely loves it when the time comes.
You need to make it obvious that customers are ordering from Australia!! I thought I had ordered in plenty of time for Valentine’s Day, where in fact it only just turned up in time!
Calify the fact it could take three weeks to arrive!!
February 12, 2026
Unprompted review
Reply from Transparent Tracks
We understand how important timing is for occasions like Valentine’s Day. Our products are made and shipped from Australia, and this is outlined on our website along with estimated delivery timeframes prior to checkout.
International shipping can vary depending on destination and customs processing, which can sometimes extend transit times. We appreciate your feedback and will continue looking at ways to make this information as clear as possible.
Nice little keychain
Nice little keychain. Very cute. Unfortunately the print on it is so tiny that i can't read it.
Thinking of ordering a bigger size.
I recommend these as a great way to commemorate an important place and date. :)
February 11, 2026
Unprompted review
Reply from Transparent Tracks
We’re so glad you found it cute and meaningful. The keychain is definitely our smallest format, so the text is scaled to fit the compact size. A larger option would give you much more readability while keeping the same design.
We really appreciate the recommendation and your support.
The fridge magnet is cool
The fridge magnet is cool, it looks exactly as advertised.
But, for the price, it would’ve been nice to have the magnets come installed. When I stuck them in place, they wound up a bit askew.
February 7, 2026
Unprompted review
Reply from Transparent Tracks
We’re glad to hear you liked the magnet and that it matched what you saw online!
We appreciate the feedback about the magnets. They’re supplied separately so customers can choose their preferred placement, but we understand it can be tricky to get them perfectly aligned. Thanks for sharing your thoughts, it’s helpful as we continue refining the experience.
The text/font size is way too small for…
The text/font size is way too small for the magnet option. There’s an option to change the font but not the size. I was disappointed with the end product due to this reason.
February 9, 2026
Unprompted review
Reply from Transparent Tracks
We’re sorry to hear the text size wasn’t what you expected. The magnet format is quite compact, so the text scales proportionally within the design preview shown at checkout. We understand that on a smaller piece it can appear finer in person.
We appreciate the feedback regarding font sizing options and will pass this along to our team as we continue improving the customisation experience.
Not really what I expected
Wasnt clear order was from Australia and the display piece appears to be a fairly cheap piece of Perspex where I’d assumed it would be decent quality glass
Not even sure I’ll be using it as a gift tbh as my partner could well be unimpressed
January 29, 2026
Unprompted review
Reply from Transparent Tracks
Sorry it wasn’t what you expected. Our pieces are made from premium acrylic, which is noted in the product description, and we’re based in Australia as outlined on our website.
We appreciate your feedback and hope it still makes a meaningful gift.
Magnet order
Order Process was easy, good communication and delivery time was excellent, very pleased with products purchased.
January 18, 2026
Unprompted review
Excellent service and quick delivery
Excellent service and quick delivery. A great company and would definitely recommend.
January 17, 2026
Unprompted review
Order was exactly as shown on the site
Order was exactly as shown on the site. Even better when I got it. Great finish on it and very clear , great quality little sign. Very happy with it!
January 29, 2026
Unprompted review
Appreciation
The delivery was fast even that I ordered it to Hungary. The magnet transparent looks exactly like I wanted it. Thank you very much for your work.
January 28, 2026
Unprompted review
Great product
Great product. Arrived promptly. Accurate location on key ring. I’m not sure of exact date of order. Thank you
January 1, 2026
Unprompted review
It was such a simple idea to express…
It was such a simple idea to express and acknowledge special places and milestones in our love storey, we love them.
February 5, 2026
Unprompted review
Prompt shipping & excellent quality
The shipping was prompt and the quality is excellent. My wife loved the surprise!
January 28, 2026
Unprompted review
Perfect for its purpose and meaningful
Perfect for its purpose and meaningful. Had to reorder due to not adjusting the font. Second one was exactly as ordered. Print wasn’t bold enough to clearly read on the first order.
February 3, 2026
Unprompted review
Reply from Transparent Tracks
We’re so glad the second one turned out exactly as you wanted and that it feels meaningful. Font selection can definitely make a difference to readability, so we’re happy you were able to adjust it to suit.
Thanks for giving us another try and for sharing your experience.
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