The idea behind this product is really lovely, and the magnet itself is a cute little sentimental item. Unfortunately, the map print quality is quite poor — the image looks pale and blurry. Import tax... See more
Company replied
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Review summary
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only negative is that i emailed the company to see if i was able to make any small changes e.g. put the date/anniversary on the top of the map, rather than below, with the title and location underne... See more
Company replied
Nice little keychain. Very cute. Unfortunately the print on it is so tiny that i can't read it. Thinking of ordering a bigger size. I recommend these as a great way to commemorate an important plac... See more
Company replied
The product is great and makes a wonderful gift. The product was posted promptly and arrived quickly. The only downside was my preferred choice of stand wasn’t available. Would recommend this to anyon... See more
Company replied
Company details
Written by the company
We are an Australian-based company passionate about transforming your favorite moments into lasting keepsakes. Our pieces don’t just stand out—they fill your space with memories you’ll treasure forever.
Contact info
4.0
Great
570 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Terrible picture quality
Very cute idea for Valentine’s Day but unfortunately when my package arrived all my pictures are blurry and pixelated. Way expensive for the quality of these images, not worth it
January 28, 2026
Unprompted review
Reply from Transparent Tracks
That’s really disappointing to hear, especially for a Valentine’s gift. The images should never appear blurry or pixelated, so if that’s the case, we’d definitely like to take a closer look. Sometimes lower-resolution uploads can affect the final print, but we’re happy to review your order to see what happened.
Please send a photo and your order number to support@transparenttracks.com and our team will assist you further.
Extremely accurate and professional
Extremely accurate and professional. We love it.
February 1, 2026
Unprompted review
Ordered both the ornament and larger…
Ordered both the ornament and larger stand up one. Was supposed to be the same image yet the larger of the two is really, really zoomed out and not even the right city. They were supposed to be the same so that is confusing.
I sadly didn't notice the mistake since I never opened the package until this week. I ordered it with a holiday bonus for a birthday present.
The small one is great though and will work, I just should have opened it and checked sooner.
December 15, 2025
Unprompted review
Reply from Transparent Tracks
Thanks for your feedback — we're glad to hear you liked the ornament, but we're sorry about the issue with the larger piece. Both items should reflect the same image if the same design was selected, so it sounds like something may have gone wrong in the process. If you’d like us to take a look, feel free to email us at support@transparenttracks.com
with your order details and a photo, and we’ll be happy to help.
Really cute gift ready for Valentines…
Really cute gift ready for Valentines Day
January 1, 2026
Unprompted review
First time ordered didn’t realise when…
First time ordered didn’t realise when I ordered it was coming by Australia post tracked from time of dispatch getting on the plane to landing in uk and then post office receiving it from customs to delivery x the item is perfect just as described . Cannot post photos as I have not given the present yet x
January 17, 2026
Unprompted review
excellent service and a quality item.
January 31, 2026
Unprompted review
Too Small to Read
The writing is so tiny you need a magnifying glass to see it. The map is illegable. It's basically super small writing with a heart in the middle of a yellow square. I wish I could add a photo to this review.
There are NO REFUNDS with this company either! Beware and good luck!
UPDATE: The response below is not true. This looks nothing like what was shown at checkout. If it needs to be read with a magnifying glass they shouldn't sell it.
January 30, 2026
Unprompted review
Reply from Transparent Tracks
Thanks for your feedback. We're sorry to hear the print quality didn’t meet your expectations. The final product is based on the preview shown at checkout, but if the map or text appears unusually faint or unclear, we’d be happy to take a look. Please feel free to email us at support@transparenttracks.com
with a photo, and our team can review it further.
The order process was easy
The order process was easy. The site shows the product on a stand - which one would think was included in the price, however during the ordering process it is shown as an added extra which was the only disappointment
January 7, 2026
Unprompted review
$3 on any chinese site like alibaba
$3 on any chinese site like alibaba. Item never arrived refused to refund.
January 29, 2026
Unprompted review
Reply from Transparent Tracks
Thanks for your comment. Our products are custom-designed, made to order, and shipped from Australia with care — they're not mass-produced. We understand our style may not be for everyone, but we stand by the quality and service we offer.
I was absolutely delighted with this…
I was absolutely delighted with this product when it arrived. It came quickly too!!
January 26, 2026
Unprompted review
Beyond frustrated. Now being ignored. Started 1/13/2026 and last response 1/22/2026 with no resolution or further responses.
Update: It is now February 10th and no invoice has been provided, even though their response on this site was it would be sent with our delay. I did research all possible area on my computer. They continue to fail and not provide a resolution. I also sent support a copy of review and their response. Again I am ignored.
I have had several e-mail conversations. I was sent this We apologize for the continued difficulty you've experienced with the payment process.
As mentioned previously, you can pay the USD $20.00 reprint fee directly through PayPal by sending the amount to:xxxxi
Alternatively, if it is more convenient for you, we can send a formal invoice directly to your email address which you can pay online. Please let us know if you would prefer for us to send that invoice over.
I said yes, send me invoice. I was then sent this:
We have already sent the invoice to your email address, xxxx. Please check your inbox, including your spam and promotions folders, to ensure it was received.
I responded:
Please see the entire e-mail chain. I am beyond frustrated. There is no e-mail with an invoice, i checked spam, trash and all folders. The only attachments to any of the e-mail are the pictures I sent you. Please have someone higher up in management get me the invoice today. I just don't understand how this simple matter seems so complicated on your end. I hope to be able to give you a good review if I can get the invoice and the remake made, if not I will post a complete review with the history of my experience and file a complaint with NSW Fair Trading.
I am now being ignored and expect a response with the invoice attached or as I said, I will be forced to file a complaint with NSW Fair Trading. Please take this seriously.
January 12, 2026
Unprompted review
Reply from Transparent Tracks
We’re sorry to hear about the ongoing frustration and lack of resolution. This isn’t the experience we aim to provide, and we understand how important it is to get this sorted. Our team will review your case again immediately and ensure the correct invoice is sent without delay. Please check your inbox, and if you don’t receive it, feel free to follow up again at support@transparenttracks.com
so we can ensure this is resolved properly.
Cute little gift idea
Tracking was kept up to date, arrived in a timely fashion. Product is cute.
January 23, 2026
Unprompted review
Super service but not fully satisfied
I really appreciated the client service. You were very accessible to exchange by email and that is great.
Though I am a little disappointed with the product. There are a few scratches on the side of the plexiglass that I can’t fix. The image is a little too condensed also. We can’t see any of the street names. I would’ve preferred having something more zoomed in.
January 21, 2026
Unprompted review
Reply from Transparent Tracks
Thank you for your thoughtful feedback — we're really glad you had a good experience with our support team. We're sorry to hear the product didn’t fully meet your expectations. The map and zoom level are based on the preview selected at checkout, but we understand you were hoping for more detail. If the scratches are significant, feel free to reach out to us at support@transparenttracks.com
with a photo and we’ll be happy to review it for you.
Easy process and looks great
January 1, 2026
Unprompted review
Great product
The site was easy to use. The magnet I got came packaged well and in perfect condition. It looked exactly like the preview. It took longer to get to me than I expected but that was my fault, I didn’t realize it was coming from Australia to the US.
December 26, 2025
Unprompted review
First time ordering-very happy
I ordered for the first time to get my very new partner of 1 week a special gift of our first date. Came in a timely manner being I’m from Canada, product was packed great and all around I’m happy! The map plaque is SO perfect! It’s simple and special! Will order again in the future.
January 13, 2026
Unprompted review
Reply from Transparent Tracks
We're so glad to hear your first order was a great experience — and what a thoughtful gift to mark your first date! Thanks for the kind words, and we’d love to create something for you again in the future.
Reply from Transparent Tracks
Thanks for your feedback — we're glad you liked the product! We understand shipping delays can be frustrating and appreciate your patience.
The display turned out beautiful
The display turned out beautiful. Very well made, and the stand is perfect.
January 13, 2026
Unprompted review
Reply from Transparent Tracks
Thanks Robin!
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