Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Great service from first initial contact. Ordered on the Wednesday and was ready for collection on the Friday as I was having trouble finding the aluminium I required. Would highly recommend and w... See more
Company replied
From online order to delivery was seamless.... well done Delivery was a day earlier than predicted and the delivery driver actually delivered it.... horror stories in this case not founded! Well don... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.8
Great
151 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
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Prompt to deal with any order problems
From personal experience I found Transquip quick to resolve any issues. I ordered some LED lights which on arrival were unsuitable for the task. I sent an email and the alternative type was despatched the next day, the courier who delivered them also picked up the incorrect lights at the same time.
March 10, 2025
Reply from TransQuip
Dear John,
Thank you so much for your review and for sharing your positive experience with us!
We’re really pleased to hear that our team was able to resolve the issue quickly and that the exchange process went smoothly. Your satisfaction is very important to us, and it's great to know everything was sorted perfectly.
We truly appreciate you taking the time to leave this feedback, and we’d be happy to help you again anytime. Don’t hesitate to reach out if you need anything in the future!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Paul,
Thank you so much for your great review! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you’re happy with both the product and the service you received.
We look forward to serving you again in the future—please don’t hesitate to reach out if you need any assistance!
Best regards,
The TransQuip Team
Great product delivered very swiftly
Great product delivered very swiftly. It is already fitted and working!
February 19, 2025
Reply from TransQuip
Dear Adam,
Thank you so much for your review! We really appreciate you taking the time to share your feedback with us.
We're thrilled to hear that your order arrived quickly and that the product is already fitted and working well. It’s always great to know our customers are satisfied!
We’d be happy to serve you again in the future—please don’t hesitate to reach out if you need any help.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Dave,
Thank you so much for your fantastic review and 5-star rating! We truly appreciate you taking the time to share your experience.
We're so glad to hear you were happy with our service and prompt delivery—it means a lot to us.
We hope to see you back on our website again soon, and please don’t hesitate to reach out if you need any help!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Andrew,
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience with us.
We're thrilled to hear that you found the ordering process easy, the delivery fast, and the product to your satisfaction.
We’d love to welcome you back to our website anytime—and don’t hesitate to reach out to us if you need any help!
Best regards,
The TransQuip Team
Slow service and misleading photographs
Ordered a item from them, took longer than expected to be delivered after numerous phone calls chasing it up. Advised it had been posted, next day advised they hadn't recieved it from their suppliers and would chase it up.
Item eventually arrived and was different to what was advertised despite being 'custom made'. After questioning it was informed the photos on the website are for "illustrative purposes only". It does not say this on the website so heavily misleading.
January 15, 2025
Reply from TransQuip
Dear Barrie,
Thank you for sharing your feedback, and we sincerely apologise for the disappointing experience you’ve had. We greatly value all customer reviews, as they help us identify areas where we need to improve.
We are truly sorry for the delays with your order and for the confusion caused by the photographs on our website. We understand how frustrating it must have been to receive an item that didn’t meet your expectations. Clear communication about product timelines and website imagery is essential, and we will take immediate steps to address these issues.
Your experience is not what we aim to provide, and we deeply apologise for any inconvenience this situation has caused. Please know that we are reviewing our processes and website content to ensure this doesn’t happen again in the future.
If there is anything further we can do to make this right for you, please don’t hesitate to reach out to us. We genuinely hope to have the opportunity to restore your trust.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Jason,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We’re thrilled to hear that you were happy with our service and your package arrived on time without any issues. Your satisfaction is our top priority, and it means a lot to us to know we met your expectations.
We look forward to serving you again in the future. If there’s anything we can assist you with, please don’t hesitate to reach out.
Best regards,
The TransQuip Team
Excellent Service
Couldn't order via website so called. Helpful assistant dealt with my order which arrived 3 days later.
Very competitive pricing and great service.
December 6, 2024
Reply from TransQuip
Dear Michael,
Thank you so much for your kind review! Your feedback is incredibly important to us, as it helps us understand what we’re doing well and where we can continue to improve.
We’re delighted to hear that you found our service helpful and efficient, and we’re glad you were happy with the pricing. It was our pleasure to assist you with your order, and we’re sorry to hear about the issue you encountered with the website. We’re currently addressing this issue and are working hard to ensure a smoother experience for you next time.
We would be happy to serve you again in the future, so please don’t hesitate to reach out for anything you need. Thank you again for your review!
Best regards,
The TransQuip Team
I paid a month ago
I paid a month ago . Kept chasing got it today. Haven't checked it yet
December 9, 2024
Reply from TransQuip
Dear David,
We sincerely apologise for the delay you experienced and for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are sorry to hear that our service fell short of your expectations in this instance.
Thank you for taking the time to share your feedback. We truly appreciate hearing from you, as it helps us identify areas where we can improve.
We assure you that we are reviewing this matter to ensure that such delays do not occur in the future. If there is anything further we can do to address your concerns, or if you need assistance with the item you just received, please don't hesitate to reach out to us.
Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The TransQuip Team
The quality of the
The quality of the box is excellent. The box is great value for money.
November 28, 2024
Reply from TransQuip
Dear Glynn,
Thank you so much for your wonderful review and 5-star rating! We truly appreciate you taking the time to share your experience with us.
Your feedback means a lot to us, and we’re thrilled to hear that you’re happy with the quality of our product and found it to be a great value for money.
We look forward to welcoming you back in the future and would be delighted to serve you again. Please don’t hesitate to reach out if there’s anything else we can help you with!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Bob,
Thank you so much for your wonderful review! We’re glad to hear that you’re happy with our service. Your 5-star rating truly means a lot to us and inspires our team to continue delivering the best.
We appreciate your support and look forward to serving you again soon. If there’s anything else we can help with, don’t hesitate to reach out.
Kind regards,
The TransQuip Team
Reply from TransQuip
Dear Kevin,
Thank you for your wonderful 5-star review! We’re so glad to hear you found our service fast and efficient. Your review means a lot to us and motivates our team to keep up the great work.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
The TransQuip Team
Reply from TransQuip
Dear Alan,
Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed our service. Your support means a lot to us and motivates us to keep improving and delivering the best possible experience for our customers.
We appreciate your trust in us and look forward to serving you again soon!
Best regards,
The TransQuip Team
Fantastic service and fast delivery
November 27, 2024
Reply from TransQuip
Dear Joanne,
Thank you so much for the kind review! We are delighted to hear you were happy with our service. Your satisfaction is our priority, and it is rewarding to know we met your expectation.
Your support means a lot to us, and we look forward to serving you again.
Kind regards,
TransQuip Team
Ordered items last Wednesday said they…
Ordered items last Wednesday said they would be a Friday not coming till Wednesday absolutely disgusting customers on my case complaining now
November 26, 2024
Reply from TransQuip
Dear Mark,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the delay in your order. We understand how frustrating this must have been.
Your review is valuable to us, as it highlights areas where we need to improve. I assure you that I will personally escalate this issue to our customer service team to investigate what went wrong and ensure it doesn’t happen again in the future.
We deeply appreciate your patience and understanding, and we’re committed to improving our processes to serve you better next time. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Kind regards,
TransQuip Team
Items eventually arrived
Items eventually arrived, shipping charges were excessive, I asked for confirmation of next day delivery but my items arrived three days later.
I sent pictures of what I required and was advised what to purchase, no further advice as my items came without plugs so had to make additional purchase with another supplier.
October 22, 2024
Quick delivery and cheap prices!
October 18, 2024
Easy to order and quick delivery
October 8, 2024
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