I have been using Trashie for a few years and I appreciate their customer service in particular - whenever the rules change (and that has happened often) I seem to be confused, but customer service al... See more
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Review summary
Created with AI, based on recent reviews
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I love the concept and work of the company. I had some glitches in getting the mailing label for my package but customer service got it all figured out
Company replied
We’ve been using Trashie for a few months now, and overall we’ve had a good experience. We signed up for the unlimited subscription and have sent in about three bags so far. The service has... See more
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Recently I had a problem with my purchase, my Trashie bag did not arrive, even though tracking number stated that it was delivered. After reaching out to the costumer service and communicating with... See more
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Company details
Written by the company
Responsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Contact info
United States
- help@trashie.io
- trashie.io
3.9
Great
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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They will steal your rewards.
I have been recycling with this company for 3 years. They previously give you dollars to spend at specific online retailer or buy gift cards. They converted to points and took my $152 in credits and reduced it to a $21 value. Don’t trust them to honor your rewards. Trashie lost my trust in them and they didn’t honor the rewards that I signed up and paid for. I have been in contact with customer service and they said thank you for your feedback. Sorry you’re disappointed. No offer to help resolve this. They just lost a faithful customer.
April 13, 2026
Unprompted review
Reply from Trashie
Hi Julie, thank you for sharing your feedback. We understand the recent changes have been frustrating and appreciate the chance to clarify.
Take Back Bag purchases are for a recycling and sorting service, while TrashieCash is an added reward benefit of participating in the program. It is not intended to be a dollar-for-dollar reimbursement of what was spent.
The rewards program has evolved over time from earlier credit models, to points, and now to dollar-based TrashieCash to make balances clearer and easier to understand. While the way rewards are displayed and redeemed has changed, the intent was not to remove earned value.
We understand long-time customers may have strong feelings about these updates, and that feedback is being shared internally. If you’d like us to review your account or answer specific questions about your balance, please reach out to us at help@trashie.io.
They make it so easy to recycle my old things.
They make it so easy to recycle my old things and on top of it, their customer service team was very responsive to an issue I encountered and went the extra mile for me. Overall great company!
March 20, 2026
Unprompted review
Reply from Trashie
Hi Michaela, thank you so much for your kind review! We’re so happy to hear that the process has been easy for you and that our customer service team was able to help when you needed it. Going the extra mile for our customers is always the goal, so it means a lot to hear that reflected in your experience. Thank you for being part of the Trashie community and helping keep textiles out of landfills.
I've spend over $250 at Trashie to send…
I've spend over $250 at Trashie to send in my items with the promise that I'll have trashie cash to be able to spend as gift cards. But they've taken away all of their giftcard rewards in exchange for 10% off or $10 off coupons. My balance after they redid their point system shows I only have $23 dollars in trashie cash. Where did my other $230 dollars i spent go to?! It's a scam. Im so disappointed in this company. I though it was part of then new Gen Z wave of caring for worldwide sustainability but it was just another cash grab by greedy Americans.
April 5, 2026
Unprompted review
Reply from Trashie
Hi Megan, thank you for your feedback.
To clarify, the amount spent on Take Back Bags isn’t the same as your TrashieCash balance. The bags are a paid recycling service, and TrashieCash is an added benefit you earn for participating, not a 1:1 return of what you spend.
We also want to reassure you that gift cards from many different amazing brands are still available on our website. You can view current options here: https://app.trashie.io/trashiecash-gift-cards. Reward types can rotate, so availability may change over time.
With the recent update, we moved from points to dollar-based TrashieCash to make rewards clearer and easier to understand. Existing balances were converted into this new system, which can make totals look different than before. However, the underlying value of your rewards didn’t change.
Excellent Customer Service
Due to an error on my part I was double billed for a transaction. I contacted Trashie and Kenneth not only resolved the matter but followed up with me to let know it was being handled and again when the credit was issued. It is so refreshing to be able work with an actual person in customer service vs some AI driven platform. Don’t get me wrong AI has a place for simple issues but there are times when a competent person is needed. Thanks Trashie….please recognize Kenneth’s excellent customer service.
March 17, 2026
Unprompted review
Reply from Trashie
Thank you so much for taking the time to share this, we really appreciate it!
We’re so glad Kenneth was able to get everything sorted and keep you updated along the way. That kind of follow-through is exactly what we aim for, and we’ll be sure to pass along your kind words to him.
Providing thoughtful, human support is really important to us, so it means a lot to hear this feedback!
Great customer service to help navigate the system
I have been using Trashie for a few years and I appreciate their customer service in particular - whenever the rules change (and that has happened often) I seem to be confused, but customer service always comes through and helps me out. I would say that it is an upcycle program, which I love, but I don't end up using the points very often, and the points seem not to have much value to me or my family. So, I am willing to pay for the service, as I think of it as a great way to ensure that products at the end of their lifecycle don't go into our town landfill.
March 24, 2026
Unprompted review
Reply from Trashie
Thank you so much for your thoughtful review; we really appreciate it!
We’re so glad our team has been able to help when things feel confusing; that’s exactly what we’re here for. We also hear you on the rewards, and it’s something we’ve been actively working to improve. We recently updated our system to move from points to real dollar rewards to make things clearer and more valuable over time.
Most of all, thank you for sticking with us and supporting the mission. It truly means a lot!
I had been looking for a way to recycle…
I had been looking for a way to recycle clothes and textiles that were not good enough for Goodwill when I found Trashie. My world just feels happier knowing that stuff I no longer need can be upcycled/used to make other things, and not wind up in our landfills. I tell all my friends and a couple have also started using Trashie because it's such a great initiative and SO easy! Great website and Amazing customer service! I've compared Trashie to a few other similar services and Trashie's cost and process are far better. I would give Trashie 10 stars if I could!!!
March 21, 2026
Unprompted review
Reply from Trashie
Hi Dani, thank you so much for this; it truly means a lot to us! We’re so happy to hear that using Trashie has made such a positive impact for you; that’s exactly why we do what we do.
It’s especially amazing to hear that you’ve shared us with friends and brought others along with you. That kind of support really helps us grow our mission and keep more textiles out of landfills.
We also really appreciate your kind words about the experience and our team. We’re always working to make things as easy and seamless as possible, so hearing this means so much.
Thank you again for being part of this with us!
Been using Trashie for about a year
Been using Trashie for about a year, always great
communication for delivery and tracking my return bag. Customer service responds quickly and professionally.
February 17, 2026
Unprompted review
Reply from Trashie
Thank you so much for being part of the Trashie community this past year! We really appreciate you taking the time to share your experience. It’s great to hear that communication, delivery updates, and support from our team have all been positive for you.
Barbara responded to my help email in just 30 minutes
Barbara responded to my help email in 30 minutes! no other customer service email is faster than this
February 18, 2026
Unprompted review
Reply from Trashie
Hi Daniela, thank you so much for sharing this! We’re really glad Barbara was able to get back to you so quickly and provide the help you needed. We’ll definitely pass along your kind words to her!
Convenient Clean Out
I love the product and I get my bags with the unlimited membership. I get points for sending my items and get points when I do my online shopping too. I just put my items in my bag, put them in my building's UPS drop off station and I'm done. I feel good and get rewards.
February 13, 2026
Unprompted review
Reply from Trashie
Hi Cat, thank you so much for sharing this! We love hearing how easy the process has been for you, especially with the Trashie Unlimited membership. Being able to recycle, earn rewards, and feel good about where your textiles are going is exactly what we hope to provide.
Cash out is a scam
I used to have hundreds of dollars in “trashie cash” I was saving up because everything on the for days website was EXPENSIVE. Now, with the new program- those hundreds of dollars are only worth pennies. This program is the biggest scam. You shouldn’t have to pay money to give your clothes away.
February 13, 2026
Unprompted review
Reply from Trashie
Thank you for sharing your feedback. The original Trashie Cash, previously Closet Cash, was tied specifically to the For Days retail store. When For Days transitioned away from selling its own clothing and into a marketplace model, that store-credit structure changed with it.
Today, the Take Back Bag program operates through Trashie.io, where participants earn points that can be redeemed for gift cards and partner offers instead of clothing credit. These changes were communicated to customers ahead of time as the program evolved.
The cost of each Take Back Bag helps cover return shipping, sorting, and the responsible processing of textiles, including distributing usable items to charity partners. Points are provided as a benefit of participation and are not intended to reimburse the cost of the bag.
To be clear, calling this a scam is not accurate. Reward values and redemption requirements are shown before redemption, and our Terms and Conditions note that the rewards program may change over time.
We’re sorry the updates weren’t what you expected, and we appreciate you taking the time to share your experience.
Genuinely love
I have used them for years, recommended them to friends/family, and happily signed up for their unlimited service when it launched, but I actually don’t recall needing to contact them for support before this week. I’ve had to be in contact with support at so many companies lately due to bad products (and that wasn’t even the reason here!) and am constantly amazed by how insanely low the bar has become for customer service, which had me that much more impressed with the support I received here. The answer from Rin was almost immediate, friendly, knowledgeable, and completely helpful… truly shocking nowadays, in the absolute best way. So now not only do I know I love and appreciate what they do but I love their customer support too! Thank you for making it so easy (and pleasant) to do something good for the environment.
February 11, 2026
Unprompted review
Reply from Trashie
Hi Courtney, thank you so much for this incredibly thoughtful review! It really means a lot to hear that you’ve supported Trashie for years and even recommended us to friends and family. That kind of trust means everything to us.
We’re especially glad Rin was able to help quickly and make the experience a positive one. We’ll definitely share your kind words with her. Hearing that our support made things easy and pleasant, especially when you’re just trying to do something good for the environment, is exactly what we hope for.
Excellent service
Hi! Recently, I asked customer service a question about my account and received an answer from Ms. Barbara soon after. She was friendly, professional and provided immediate assistance.
Thanks !
February 8, 2026
Unprompted review
Reply from Trashie
Hi, thank you so much for taking the time to share this! We’re really glad Barbara was able to help quickly and provide the support you needed. We’ll be sure to pass along your kind words to her.
Thank you!
I got a response quickly and my questions clearly answered.
February 9, 2026
Unprompted review
Reply from Trashie
Hi Josephine, thank you so much for sharing this! We’re really glad we could get back to you quickly and provide clear answers. That’s always our goal, so it means a lot to hear it made a positive difference.
I love what Trashie is and does
I love what Trashie is and does! Their customer service is very nice, friendly and helpful!
February 9, 2026
Unprompted review
Reply from Trashie
Hi Jamie, thank you so much for the kind words! We really appreciate you taking the time to share this. It means a lot to hear that you’ve had a great experience with our team and that you believe in what Trashie is doing. We’re so glad to have you as part of the community helping keep textiles out of landfills!
Shipping label
I had an issue with producing a shipping label to send back my Trashie Bag. I emailed customer support, got an immediate response and they solved the problem.
January 26, 2026
Unprompted review
Reply from Trashie
Hi Colleen, thank you so much for sharing this! We’re really glad our team jumped in fast and got your return label working. We’re continuing to improve the label flow so it’s smoother next time.
Order problems resolved quickly!
I ordered a Trashie bag, and, when I hadn't received it after 3 weeks, I contacted their customer service via their website. They responded within a hour, and resolved the issue within another hour.
January 30, 2026
Unprompted review
Reply from Trashie
Hi Helen, thanks so much for sharing this! We’re really glad our team could jump in quickly and get your bag issue resolved within the hour. Waiting is frustrating, and we appreciate your patience. If anything else comes up, we’re here to help!
Love Trashie
Love Trashie - great for sustainability and very helpful customer support!
January 28, 2026
Unprompted review
Reply from Trashie
Hi Anita, thank you so much for the love and for shouting out our support team! We’re thrilled Trashie is helping you recycle more and waste less.
concept and service are excellent
I love the concept and work of the company. I had some glitches in getting the mailing label for my package but customer service got it all figured out
January 24, 2026
Unprompted review
Reply from Trashie
Hi Sheila, thanks so much for the kind words and for your patience while we sorted the label glitch. I’m really glad our team got it resolved. If anything ever feels off again, just email help@trashie.io and we’ll jump on it right away. Thanks for helping keep textiles out of landfills!
I love having the peace of mind knowing…
I love having the peace of mind knowing that there is alternative solution to old things besides the landfill. The customer service is excellent and has resolved the few issues I have had very quickly.
January 27, 2026
Unprompted review
Reply from Trashie
Hi Jean, thank you so much for sharing this! It really means a lot to know that what we’re doing feels meaningful and helpful to you. I’m also glad to hear our team was able to step in and get things sorted quickly when needed. We truly appreciate you being part of the Trashie community!
Great customer service
Trashie's customer service is great. Each time I have had a question, the responses have been helpful and quick.
December 17, 2025
Unprompted review
Reply from Trashie
Thank you so much for the kind words! We’re really glad our team’s responses have been quick and helpful for you. If there’s anything else we can help with, we’re always happy to assist.
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