I have been using Trashie for a few years and I appreciate their customer service in particular - whenever the rules change (and that has happened often) I seem to be confused, but customer service al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the concept and work of the company. I had some glitches in getting the mailing label for my package but customer service got it all figured out
Company replied
We’ve been using Trashie for a few months now, and overall we’ve had a good experience. We signed up for the unlimited subscription and have sent in about three bags so far. The service has... See more
Company replied
Recently I had a problem with my purchase, my Trashie bag did not arrive, even though tracking number stated that it was delivered. After reaching out to the costumer service and communicating with... See more
Company replied
Company details
Written by the company
Responsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Contact info
United States
- help@trashie.io
- trashie.io
3.9
Great
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use
Easy to use. If you live in an area with a UPS store it's even easier using the QR code. Otherwise, you can print out a label for mailing back. Just fill and drop off. Finally, a place that recycles underwear, unwearables, and oddball textile items with no fuss. Just sent off my second bagful for recycling.
January 2, 2025
Unprompted review
Reply from Trashie
Hi John, thanks so much for sharing your experience! We’re so glad the process has been smooth for you—it really does make recycling those tricky items like unwearables and odd textiles so much easier.
You're already sending off your second bag? That’s incredible! We’re so happy to have you as part of the Trashie community. Let us know if there’s ever anything we can do to help!
Not worth the hype
I purchased several bags and filled with items that I couldn't sell at a second hand shop. The bags were easy to fill and mail off at the post office. I was excited about the idea of recycling my clothing but I keep wondering what happens when it goes to another country? Does it end up in a landfill there? I received a bunch of "trashie cash" which when i signed up sounded like I would get decent credits for purchases at stores. I did get very small credits to use at obscure stores, but couldn't redeem all my credit at once, so got 10 dollars off one store, which when I ordered from, it was way more expensive than it should have been. The quality was terrible for the price. The "credit" really was more like a coupon. I could have shopped a sale at a store with much better quality without going through the hassle. In the end, I felt like I basically paid Trashie to take my stuff and it isn’t super clear what happens to it at the end of the day.
October 28, 2024
Unprompted review
Reply from Trashie
Hi Laura, thank you so much for sharing your thoughts—we really appreciate it! Transparency is super important to us. Items sent through our program are carefully sorted for reuse, recycling, or upcycling to make sure as little as possible ends up in landfills, whether here or abroad. We built our company on this core belief, and we’ve got tons of resources on our website and social media that dive into our recycling process. Plus, we’re working on even more transparency tools to share soon!
We’re also putting a lot of effort into making our rewards program as valuable as possible. From 1:1 TrashieCash exchanges to premium rewards, there’s a mix of awesome options. If you’d like help finding rewards that work for you, we’d totally love to assist. Thanks for being part of our mission—it really means so much to us!
First rate customer service
I am giving Trashie 5 stars because of the first rate, timely customer service I received about the take back service…….from a real person❤️
December 20, 2024
Unprompted review
Reply from Trashie
Hi Debby, thank you so much for the 5 stars! We’re delighted to hear that our team could provide timely and personalized support. Your kind words mean the world to us—thank you for being part of the program! ❤️
Amazing customer service
Amazing customer service — super helpful and prompt responses!
December 12, 2024
Unprompted review
Reply from Trashie
Hi Penny, thank you for your kind words! We’re thrilled to hear our team could assist you quickly and effectively. We’re always here if you need anything else!
I used the Medium Take Back Box to send…
I used the Medium Take Back Box to send back 2 phones, 2 iPads and a Kindle. Easier than trying to navigate my city's electronic recycling (or lack of!). The hardest part was figuring out how to assemble the box but Trashie support sent me a video and that worked!
December 10, 2024
Unprompted review
Reply from Trashie
Hi Sarah, thank you for sharing your experience! We’re so glad the Tech Take Back Box made recycling your electronics easier and that our support team could help with the assembly. Your efforts to recycle responsibly make a big difference—thanks for being part of the program!
Great way to purge my closet I use them…
Great way to purge my closet I use them often and awesome customer service
December 11, 2024
Unprompted review
Reply from Trashie
Hi Morgan, thank you for your feedback! We’re so glad to hear you’ve been enjoying the program and that our team has been able to provide awesome support. We’re here whenever you need us—happy purging!
Thank you
Thank you, Trashie, for providing a service to combat our growing trash problem. The process is simple: they mail you strong shipping bags, which you fill with items heading to the landfill, close up, mail back with the label they provide, and are done. Easy.
December 9, 2024
Unprompted review
Reply from Trashie
Thank you for your kind words! We’re so glad you found the process easy and straightforward. Your efforts make a real difference in reducing waste, and we’re thrilled to support you in combating the growing trash problem. Let us know if there’s ever anything else we can do for you!
Transaction rewards not showing up
One of my transactions wasn't showing up in my rewards. Lakeitha was a tremendous help in getting that reconciled. She was persistent and communicative.
December 5, 2024
Unprompted review
Reply from Trashie
Hi Val, thank you for letting us know! We’re so glad Lakeitha was able to sort out the issue and keep you updated throughout the process. If you ever need further assistance, we’re here to help!
I'm not tech savvy
I'm not tech savvy, and was having trouble using the QR codes. I worked with the Help Desk to solve the problem and dropped off my packages as quick as could be.
December 5, 2024
Unprompted review
Reply from Trashie
Hi Sandy, thank you for sharing! We’re so glad our team could help you navigate the QR code process and get everything sorted smoothly. It’s great to hear your packages were dropped off without any further hassle. Let us know if you need help again—we’re always here for you!
EXCELLENT Customer Service
I was having difficulty recycling items using bags from Bombas. Rin was amazing. They exchanged several emails with me sending me links, giving directions and answering my many questions. Very helpful, kind, knowledgeable service. A wonderful experience!
November 25, 2024
Unprompted review
Reply from Trashie
Hi Rebecca, thank you for sharing your experience! We’re so glad Rin could provide such thorough and kind support while helping you navigate the process. It’s wonderful to hear that you felt well taken care of. We’re always here if you need anything else!
Quick
Quick, efficient service. And got to communicate with a real person!
November 24, 2024
Unprompted review
Reply from Trashie
Hi Katie, thank you for sharing your feedback! We’re so glad we could provide the support you needed and that our team was able to personally assist you. We’re always here if you need anything further!
Reply from Trashie
Thank you for your feedback. We offer a variety of options, including instant deals that don’t require TrashieCash. We’ve also added some premium rewards at a 10:1 rate, offering access to higher-value gift cards and exclusive offers from select brands.
We’re constantly working to improve and expand the rewards available. If there’s something specific you’d like to see, we’d love to hear your thoughts!
In response to my help request I received the help I needed
In response to my help request I received prompt, helpful and detailed information which answered my inquiry from Syrah. Very much appreciated.
November 6, 2024
Unprompted review
Reply from Trashie
Hi Tim, thank you for letting us know! We’re thrilled that Syrah was able to quickly and thoroughly address your inquiry. We truly appreciate your feedback and are always here to help whenever you need it!
Buyer beware @trashie has changed its…
Buyer beware @trashie has changed its reward policies. In April you could redeem Trashie cash at 1:1 ratio. Now you spend $20 on a bag, receive $30 in trashie cash and it costs $100 in trashie cash for a $10 gift card.
November 1, 2024
Unprompted review
Reply from Trashie
Thank you for being so passionate about the Trashie Program. We reached out to you via email on 11/4/2024 to address your inquiry.
There are many rewards available on Trashie.io as a $1:1 TrashieCash (TC) exchange rate and others that are an even better exchange rate. We also have a large selection of instant deals that require no TC to access.
Some of the premium rewards that we recently added are an addition to our Rewards offerings. Based on the brand and the offer, these rewards trade at a different exchange rate. This approach allows us to explore ways to provide a broader selection of premium rewards to our customers.
We would also love to help you find rewards that work for you and would be happy to set up a call at your convenience to walk you through the experience and hear any feedback.
I feel ripped off.
If you want to pay someone to keep no longer useful clothes out of landfill then you might like this otherwise this is pretty useless. I purchased the three pack so with discount I saved a bit but basically 3 bags is $60.00. You are supposed to earn trashie dollars to buy gift cards and discounts from participating vendors. there are very very few gift cards available. Mostly what is available is for you to get xx amount of $$ off a bigger purchase price... basically the standard flyer discounts most of these vendors send out on a regular basis. For 100 trashie points I could get a $10.00 gift card to sephora or Nike. For my three stuffed bags of clothes I received 80 trashie dollars and I had 10 which I got for the promo when signing up so I have a total of 90 trashie dollars. Why I got 80 I don't know because two bags gave me 30 and one bag only gave me 20. Not sure why. So, for the 60.00 I can't even get a $10.00 gift certificate.
Oh they did generously give me a $40.00 off to a company that the cheapest item on their site was $118.00. Wow, thanks Trashie.
I'll continue to give my gently worn clothing to local charities. If I really really feel the need to send the totally worn-out stuff out then maybe I won't mind spending the 20 to help the environment but I'm not going to give them the resalable items.
And even the return label process has some hiccups. First one was easy and texted me the label. 2nd one I don't know what even happened with that one it wants me to take it somewhere I've never heard of. Third one emailed me a label.
I had some back and forth with the folks at Trashie and eventually they even gave me the missing credits so I can if I want to go in and get a $10.00 gift card for either Nike or Sephora if they are still there. I'm not getting to use my third bag as I was never able to sort that out. I stand by the fact that this was not easy, not pleasant and certainly the hype of earning goodies didn't live up to expectations. I'll keep giving to the local charities instead. I wouldn't mind using them to recycle the items that have outlived even their donating value but they are mostly big things like comforters so I'd basically be paying them $20.00 a blanket to recycle it as I'd be hard pressed to fit one of them in a bag. I think it's a great idea but the execution needs some work.
October 29, 2024
Unprompted review
Reply from Trashie
Hi, Wendy! Thanks so much for your thoughtful feedback and for being part of our Trashie recycling program. We understand your concerns about the rewards system and any challenges it may have caused.
Regarding the TrashieCash issue, we’d be happy to review your account to make sure all your rewards are accurately reflected. Generally, our rewards follow a $1:1 TrashieCash exchange rate, with some premium rewards offered at different rates depending on the brand and partnership. We also have a bunch of instant deals that don’t require any TrashieCash!
We understand that the return label process may not have been as smooth as expected, and we’re here to help clear things up. Your feedback is super valuable in helping us improve, and we’re committed to making things right. Our customer service team has already reached out to offer more assistance and find rewards that better fit what you’re looking for!
This company is trashy!
This company is, well, Trashie. I love the idea of it! But I ordered and paid for 6 bags and they sent 3. Then, after following all of the directions, I took two to the post office. The QR codes didn't work - the USPS representative scanned them and said they were unrecognizable. I emailed the company to ask if they could resolve the problem by just sending me mailing labels, and 8 days later I've still received no response. Such a good idea, but I fear this company is a scam.
October 30, 2024
Unprompted review
Reply from Trashie
Hi, Lara! Thank you for sharing your experience with us. We’re really sorry to hear about the trouble you faced. Your bags were registered for Happy Returns, which requires drop-off at UPS Store locations. We recently partnered with Happy Returns to make Take Back Bag returns quicker and easier for you!
We understand how that might have been confusing. It looks like our customer service team responded within 24 hours of your original email to offer more clarity and support. Please be sure to check your inbox and let our team know if you have any further questions or if there’s anything else we can do to make your experience better! We truly appreciate your patience and your support of our mission.
Awesome and convenient!
Super easy to send things in to them for recycling, great customer service when one of our bags got lost, and looking forward to using the rewards!
October 29, 2024
Unprompted review
Reply from Trashie
Hi Eleanor, thank you for your feedback! We’re glad you found the process easy and that our team could help when a bag went missing. Enjoy using your rewards, and if there’s ever anything else you need, we’re here to help!
Great Customer Service
I'm in the process of cleaning out my closets, and several of the clothing can not be donated, I searched on the internet, and I came across Trashie, and I quickly placed my order. One week later I received my bags, I had just received the first set, and I waited another 2 weeks, I still had not received my second set of bags, so I reached out to Trashie about the issue, and they resolved the matter quickly. I appreciated their promptness. Thanks, Rin!
October 21, 2024
Unprompted review
Reply from Trashie
Hi Jeanette, thank you for sharing your experience! We’re so glad we could help resolve the issue promptly and that you’re finding Trashie helpful for your closet clean-out. We’ll be sure to pass along your appreciation to Rin. If you ever need further assistance, don’t hesitate to reach out!
Barbara replied to my customer query…
Barbara replied to my customer query very fast and courteously. The bags do take long time to arrive, but they do eventually arrive. I am completely behind the company and their ethos. I just wish there were a better choice of products to spend one's Trashie cash on.
October 21, 2024
Unprompted review
Reply from Trashie
Hi Ruth, thank you for your feedback! We’re glad Barbara was able to assist you promptly. We appreciate your patience with the bag delivery and your support of our mission. We’re always working to expand our product options, and your suggestion about TrashieCash will definitely be shared with the team. Thanks for being part of our journey!
Super
Excellent customer service- I've had a great experience with this company! They helped me generate shipping labels that expired after I drove around with Take Back Bags in the back of my car for WAY too long- very responsive. Much appreciated!
October 21, 2024
Unprompted review
Reply from Trashie
Hi Amelia, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We understand that life gets busy, and we’re happy we could assist you with generating new shipping labels. Your feedback means a lot to us, and we’re always here to help if you need anything in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.