TravallReviews 

10
TrustScore 4 out of 5

4.0

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Company details

  1. Vehicles & Transportation

Written by the company

Travall - the world’s leading brand for vehicle-specific pet barriers and trunk dividers. Also vehicle-specific trunk liners, bumper protectors, sill guards, rubber car mats and more.


Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

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4-star
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1-star

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4.0

All reviews

(10)

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Rated 5 out of 5 stars

Product review of Travall Guard & Divider

Product review of Travall Guard & Divider for a 2015 RAV4.
I am very pleased with the build quality, fit & finish and overall quality of these components. They are well designed, sturdy and fit properly with no issues.
The ordering process was simple and the items shipped very quickly, were very well packaged and all parts were clearly marked.
Installation was simple and the instructions concise.
Removal of both the guard and divider is equally simple and quick should the need arise.
These items do carry a premium cost, but you get what you pay for.
I had investigated several "generic one size fits all" products and was left wanting each time. The vehicle specific design, fitment and build quality of the Travall products fit my needs and met my expectations.
Well worth the investment.

May 19, 2018
Unprompted review
Rated 5 out of 5 stars

The Travall pet barrier is the best I have used

The Travall pet barrier is well built, secure and the custom fit for my Jeep Cherokee is worth the extra few dollars and delivery time(which was actually pretty fast considering it was shipped from the UK to Canada). Much better than a generic one size fits all barrier.

May 11, 2018
Unprompted review
Rated 1 out of 5 stars
Travall logo

Reply from Travall

Hi Boffo,
We are unable to find any record of your purchase for any of the country domains on which you have posted a negative review. If you could supply us with your order number at info@travall.co.uk we’d be happy to investigate your issue. Kind regards, Travall

Rated 5 out of 5 stars

As a man I do not read instructions, ask for directions etc

As a man I do not read instructions, ask for directions, or readily admit that it "was me wot broke it". When I last changed cars some 3 years ago I needed a new dog guard, mat and bumper protection whatsit. Travall sorted me in exchange for a registration number and my credit card details....even my ex-wife demanded more than this. Then, a couple of weeks ago, I was required to do jobs for one of my children (aged 30+) which required removing the dog guard and lowering the back seat to make my mondeo change into a van with windows. When they...she...ok it was me who put the dog guard back in situ...but no matter how I forced it, the dog guard refused to be put back in backwards. I managed, being a heavy handed older-type man, to break an unbreakable bit. So I get to my point....Travall had their factory make two...not one but two...(for the next time I do it)...unbreakable bits to avoid me having to buy a new dog guard or at least let me off of reading the instructions and giving me time to change the car before requiring a new dog guard, mat and bumper thing from Travall. I can only hope that the members of staff responsible for this review at least get the chance to read it. Apparently I'm not allowed to name names....having said that, being an older-type man...ok, a heavy handed older type man, I have trouble remembering names ....and how to fit incredibly easy to fit dog guards. Thank you to Z and your team. First class support service.

October 18, 2017
Unprompted review
Rated 1 out of 5 stars

bad customer service

Product is not too bad but customer service is awful.
I ordered some mats for my car on travall.ca website and they shipped left hand traffic mats to Canada from the UK. It obviously doesn't fit my Canadian right hand traffic car.
They are refusing any kind of responsibility to find a friendly agreement.
Terrible service.
I now have UK mats unusable anywhere in North America
They never offered to waive the shipping charge otherwise I would have been satisfied with the offer.

August 12, 2016
Unprompted review
Travall logo

Reply from Travall

Hello Sylvain

Following our email conversation, I’m sorry to hear that you still feel dissatisfied with the level of customer service you have received from Travall. I can assure you that we have tried our very best to resolve your perceived problem, even down to waiving all charges for the mats and shipping, which we would certainly regard as a ‘friendly arrangement’.

With a high percentage of five-star Trustpilot reviews for all our international ecommerce sites, we are, of course, disappointed to receive such a low rating. However, we’d like to reiterate that the vehicle selection process on all our sites does require the customer to click either ‘Left Hand Drive’ or ‘Right Hand Drive’, not ‘Left Hand Traffic’ or ‘Right Hand Traffic’. And there is even an information box which clearly explains the terms used.

Again, we are sorry we have not met your expectations on this occasion.

Thanks

The Travall Customer Service Team

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