Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful operative, Charles Smith, who helped me to sort out best/cheapest option for travel to Bangkok and booked flights for my party of three.
Company replied
I had a great experience with the travel company. The booking process was easy, the staff were friendly. Any questions I had answered quickly. I would recommend this company to anyone looking for... See more
Company replied
Excellent service from Jonathan at Travcart! Jonathan was extremely helpful in arranging our tickets with Virgin India. He was friendly, professional, and made the whole process so easy for us. He... See more
Company replied
Company details
Written by the company
We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 02045022984
- info@travcart.co.uk
- travcart.co.uk
4.3
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you TravCart for making my…
Thank you TravCart for making my holiday arrangements being just what I wanted, the 2 people I spoke to Mark Henry & Johnathan Cater were very patient & polite it made the booking very easy,I will be using the company again.Thank you.
December 9, 2025
Reply from Travcart
Hi Mrs. Stevens,
Thank you so much for your wonderful feedback and for choosing Travcart for your holiday arrangements! We’re absolutely delighted to hear that your experience was exactly what you had hoped for.
It’s fantastic to know that Mark Henry and Johnathan Cater were able to assist you with such patience, politeness, and care, making the booking process smooth and stress-free. At Travcart, we truly value providing personalised support, and your kind words are a great motivation for our entire team.
We sincerely appreciate your trust in Travcart and your intention to use our services again. We look forward to helping you plan many more memorable trips and holidays in the future.
Thank you once again for choosing Travcart—it was a pleasure assisting you!
Warm Regards,
Team Travcart !!
Cancelled my ticket from UK to SA on 3…
Cancelled my ticket from UK to SA on 3 Dec when I’m supposed to travel 20Dec now all flights are expensive. A trip booked in October already. Waiting time per email for refund a week.
December 3, 2025
Unprompted review
Reply from Travcart
Hi,
We understand how frustrating this situation must have been, especially with your travel date approaching, and we’re sorry for the inconvenience caused.
Please note that the flight cancellation was initiated by the airline, not by us. Unfortunately, airline cancellations are outside our control. Once we were notified of the cancellation, we followed the airline’s refund process and kept you informed accordingly.
Refund timelines are governed by the airline, and while they typically advise up to a week or more for processing, we actively monitor the status to ensure funds are returned as quickly as possible. We appreciate your patience during this process and if you may share your reservation details on our customer service email "info@travcart.co.uk" and we will look into this for you.
However, as it is regarding the Ethiopian airline mass cancellation. Be advised that all refunds have been completed already. If you still have not received your refund. Please reach out to us ASAP and we will get it all sorted for you.
Warm Regards,
Team Travcart !!
SCAM
Do not give this company your money!!!!
The worst experience I’ve ever had with a company… offer you fake flights and hold your money.
I will be doing everything I can to take this company down!!!
November 25, 2025
Unprompted review
Reply from Travcart
Hi Miss. Jeram,
We’re sorry to see this review and strongly disagree with the claim that our company is a scam. We are a legitimate business and do not offer fake flights or intentionally hold customer funds.
In this case, the flights were cancelled by the airline, which is beyond our direct control. Once the airline confirmed the cancellation, we immediately initiated the refund process and carefully tracked the status of your funds throughout. To support our customer and avoid further inconvenience, we processed your refund in full even before we had received the funds back from the airline.
We understand how frustrating airline cancellations can be and aim to handle such situations as transparently and responsibly as possible. We remain committed to acting in good faith, safeguarding customer payments, and resolving issues fairly.
Should you have any further questions or require clarification, our support team remains available to assist.
Warm Regards,
Team Travcart !!
ABSOLUTE BIIG SCAM OPERATION
ABSOLUTE SCAM OPERATION — STAY FAR AWAY!
I booked a return ticket through this agency three months before my flight. They issued a ticket, and when I contacted Ethiopian Airlines directly, the booking was confirmed. Then, out of nowhere, two weeks before my trip, I tried to buy extra luggage and discovered my entire reservation had mysteriously vanished. Ethiopian Airlines informed me that this agency themselves cancelled my ticket and requested a refund — WITHOUT MY PERMISSION OR KNOWLEDGE.
I am now left without a booking, and the agency is blatantly refusing to help or return my money. Their behaviour is deceitful, dishonest, and absolutely unacceptable.
This company is a complete scam. Avoid them at all costs.
I have seen the response from Travcart and I can confirm they are very unprofessional and still maintain my stance on Travcart being a scam. I called Ethiopian Airlines directly on several occasions and they confirmed TravCart requested for the cancellation and refund of our tickets. The sad part is, they did not inform us of anything until we one day decided to call the airline because we could not find out booking with the details TravCart gave us. Only for us to know we have been scammed.
On the refund, we had to chase them for about 2 weeks to have our money refunded after which we had incurred an extra cost of £2000 to secure a new flight ourself. Causing us financial and psychological stress for weeks. They were not even helpful to provide a replacement flight neither compensation for trying to scam us.
They did not care, not customer oriented or anything close to professionalism.
THEY ARE A SCAM. DO BUSINESS WITH THEM AT YOUR OWN RISK.
November 30, 2025
Unprompted review
Reply from Travcart
Hi Mr. Nunoo,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience this situation caused and understand how upsetting it must have been.
We would like to clarify that the flight cancellation was initiated by the airline and not by Travcart. As soon as we were notified, we immediately raised a refund request and actively followed up with the airline on your behalf. In addition, we clearly confirmed to you that Travcart would process your refund directly, even if the airline took longer to release the funds. At no point was it communicated that your refund would be delayed or withheld.
Travcart does not cancel confirmed bookings without airline involvement, nor do we withhold customer refunds. We have continued to pursue this matter to ensure it is resolved as quickly as possible and remain committed to completing your refund.
Also, you must have already received your full refund as of now.
We kindly encourage you to reach out to our support team with your booking reference so we can provide you with the latest update and assist you further. Customer trust is extremely important to us, and we appreciate your patience while we work to bring this to a full resolution.
Warm Regards,
Team Travcart !!
SCAMMERS!!!!! AVOID!!!!!!!
SCAMMERS!!!!!! AVOID THEM!!!!!!
I bought a return ticket with this agency about 3 months prior to my flight. I was issued a ticket, and I contacted Ethiopian airline directly for confirmation of my ticket. The ticket was confirmed at the time by the airline. 2 weeks prior to my flight, I tried to purchase an extra luggage so tried to retrieve my booking information, only to be told the reservation was no longer available. I spoke to Ethiopian airline who confirmed this agency had initiated a cancellation and refund of my ticket, WITHOUT MY KNOWLEDGE!!! I no longer have a reservation on the flight and the agency is refusing to co-operate with me in retrieving my money back. They are scammers. Avoid them!!!!
They have replied implying I have received my full refund which is false. I still haven’t received my money. They are not co-operative. I have been reaching out to your team and it’s been one excuse after another in trying to retrieve my refund. SCAM!!!
November 30, 2025
Unprompted review
Reply from Travcart
Hi Rhoda,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience this situation caused and understand how upsetting it must have been.
We would like to clarify that the flight cancellation was initiated by the airline and not by Travcart. As soon as we were notified, we immediately raised a refund request and actively followed up with the airline on your behalf. In addition, we clearly confirmed to you that Travcart would process your refund directly, even if the airline took longer to release the funds. At no point was it communicated that your refund would be delayed or withheld.
Travcart does not cancel confirmed bookings without airline involvement, nor do we withhold customer refunds. We have continued to pursue this matter to ensure it is resolved as quickly as possible and remain committed to completing your refund.
Also, you must have already received your full refund as of now.
We kindly encourage you to reach out to our support team with your booking reference so we can provide you with the latest update and assist you further. Customer trust is extremely important to us, and we appreciate your patience while we work to bring this to a full resolution.
Warm Regards,
Team Travcart !!
The agent was very helpful there when…
The agent was very helpful there when ever I had a concern about my flight we got on well
November 29, 2025
Reply from Travcart
Hi Mr. Ajibola,
Thank you so much for your kind feedback. We’re delighted to hear that our agent at Travcart was very helpful and able to support you whenever you had concerns about your flight. Building good communication and making our customers feel comfortable is very important to us, so it’s great to know you got on well and felt supported throughout the process. We truly appreciate your trust in Travcart and look forward to assisting you again in the future.
Warm Regards,
Team Travcart !!
I had a terrible experience with…
I had a terrible experience with Travcart
I recently booked a flight through TravCart , and the experience was extremely frustrating. Right after I paid, I received a call saying my ticket was not available anymore and that they would refund me. Since it was midnight, I asked them to call the next morning—no one did.
When I called back, the manager Roger was very polite and promised to resolve the issue within two hours. No call. When I followed up again, he said he’d call back in 30 minutes, but instead I got a call from an agent named Jonathan who was rude, unprofessional, and kept insisting I pay an extra £350 to book with Virgin Atlantic. He ignored everything I tried to explain and even questioned why I spoke to the manager.
I later spoke to another manager, but was told my only option was to change dates or pay more. In the end, I had no choice but to ask for a refund.
Very disappointing experience.
November 15, 2025
Unprompted review
Reply from Travcart
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and understand how frustrating the situation must have been. This is certainly not the level of service we strive to provide at Travcart.
While sudden airline fare or availability changes can occur and are unfortunately beyond a travel agency’s control, clear communication and respectful support remain our responsibility. It is disappointing to learn that we fell short in this regard. Please be assured that we take your comments about your interactions with our team very seriously and are reviewing the matter internally to prevent similar issues in the future.
In cases where airline inventory changes unexpectedly, options do become limited. However, we always ensure transparency by informing customers at the earliest, offering alternative flight options, or processing a prompt refund—whichever they prefer. We regret that this situation caused inconvenience for you.
We have also addressed your feedback with the concerned team member, and steps have been taken to ensure a more empathetic and solution-focused approach moving forward.
Your feedback is extremely valuable to us, and we are committed to using it to improve our service and provide a better experience for all our customers.
Warm regards,
Team Travcart!!
I recently booked my trip through…
I recently booked my trip through Travcart, and the experience was excellent from start to finish. Their team was professional, responsive, and went out of their way to customize the itinerary according to my preferences. The accommodations and activities matched exactly what was promised, and all the logistics were handled smoothly.
What really stood out was their attention to detail and timely communication, which made the entire travel experience stress-free. I’d definitely recommend Travcart to anyone looking for a reliable and well-organized travel service.
November 3, 2025
Unprompted review
Reply from Travcart
Hi Mohammad,
Thank you so much for taking the time to share your wonderful experience with Travcart! We’re delighted to hear that your trip was seamless and that our team was able to tailor the itinerary to your preferences. Ensuring that every detail aligns with what we promise—and what our customers envision—is something we take great pride in.
Your appreciation of our communication and planning means a lot to us, as we strive to make every journey smooth, memorable, and stress-free. It was a pleasure assisting you, and we truly value your recommendation.
We look forward to helping you plan your next adventure!
Warm Regards,
Team Travcart !!
Reply from Travcart
Hi Mrs. Ncube,
Thank you very much for taking the time to share your feedback. We’re happy to hear that you had a good experience with us. Customer satisfaction is very important to our team, and reviews like yours motivate us to keep improving and delivering the best possible service. We truly appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Team Travcart !!
Reminding me to check in and checking…
Reminding me to check in and checking that my travel arrangements are going well.
August 21, 2025
Reply from Travcart
Dear Odine,
Thank you so much for taking the time to share your feedback — we truly appreciate it.
We’re delighted to hear that you found our reminder service helpful and that we were able to support you in checking in and ensuring your travel arrangements were on track.
At TravCart, we understand that travel can sometimes be overwhelming, especially with all the little details that need attention before departure. That’s why we place a strong emphasis on proactive customer care — from sending timely reminders to verifying that every aspect of your booking is proceeding smoothly.
We believe that great service lies in the details, and your kind words encourage us to keep striving for excellence in everything we do. Your feedback serves as a reminder that even simple follow-ups can make a big difference in how supported and confident a traveller feels throughout their journey.
If there’s anything else we can do for you — whether it’s for a future trip or follow-up assistance — please don’t hesitate to get in touch. We’d be more than happy to help again.
Once again, thank you for your trust and kind words. We look forward to serving you again in the future.
Warm regards,
Team TravCart !!
Never used TravCart before but happy…
Never used TravCart before but happy with service. Only issue (hence only 4 stars) was that I was told e-tickets would be sent within 1-2 hrs once payment was made. There was a glitch with this as Premium Economy price changed for return journey and I had to phone to sort it out. They did not arrive the day they were ordered and I had to chase the following day. This was a bit worrying as I'd never use TravCart before, however the reviews were reassuring and eventually they did arrive. Roger and Harry were very helpful.
September 8, 2025
Reply from Travcart
Dear Helen,
Thank you for taking the time to share your experience, and for choosing TravCart for your travel needs.
We’re glad to hear you were happy with the overall service, especially as a first-time customer. We understand how important trust is when booking through a new company, and we truly appreciate your patience during the brief hiccup with the ticket issuance.
We sincerely apologize for the delay and the pricing glitch on your Premium Economy return journey. While we always aim to issue e-tickets within 1–2 hours, fare fluctuations and system updates can occasionally cause delays. We completely understand how this may have caused concern, and we’re grateful you reached out so we could resolve it quickly.
It’s great to know that Roger and Harry were helpful — we’ll be sure to pass along your kind words to them.
Thank you again for your honest feedback. We take your comments seriously and will continue improving our processes to provide smoother, more seamless experiences in the future. We hope to welcome you back on your next trip.
Warm regards,
Team TravCart !!
I had an excellent experience with…
I had an excellent experience with Mark. From the very first inquiry, the staff were incredibly helpful and responsive, tailoring my itinerary to match my interests and budget. Every step of my holiday—from flight bookings I especially appreciated thoughtful touches like easy transfers and emergency contact support. The value for money was impressive, and customer service exceeded my expectations. I highly recommend Travecart to anyone seeking hassle-free, memorable travel adventures.
August 16, 2025
Reply from Travcart
Dear Appiah,
Thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that you had such a positive experience with Mark and the rest of our team here at TravCart.
From your very first inquiry, it was our pleasure to help tailor your itinerary to suit both your interests and budget. Travel is such a personal experience, and we pride ourselves on creating journeys that are not only seamless but also meaningful and memorable. It's wonderful to know that the little touches—like smooth transfers and the added reassurance of emergency contact support—contributed to your peace of mind and overall enjoyment.
We’re especially grateful for your kind words about the value and level of customer service you received. At TravCart, we strive to go beyond the standard booking experience by offering genuine support and personalized care at every stage of the journey. Your recommendation means a great deal to us and serves as a powerful motivator for our team.
Thank you again for choosing TravCart. We look forward to helping you plan your next hassle-free adventure in the near future!
Warm regards,
Team TravCart !!
Recently I booked my flight ticket
Recently I booked my flight ticket through Travcart
Although we faced some challenges during process,Mr.Jonathan remained patient,professional and supportive until everything was sorted out.
He answered all my questions and ensured that our travel plan were finalised correctly.
I appreciate the support,effort ,patience and dedication and would recommend their service to others.
September 6, 2025
Reply from Travcart
Dear Miss Wilson,
Thank you for taking the time to share your recent experience with TravCart.
We’re so pleased to hear that, despite a few challenges during the booking process, you felt well supported and taken care of throughout. It’s wonderful to know that Jonathan’s patience, professionalism, and dedication made a positive impact and helped ensure your travel plans were finalized smoothly.
We understand that the booking process can sometimes come with unexpected complications, which is why we place such a strong emphasis on clear communication, attentive service, and staying with our customers every step of the way. Your kind words are a true testament to Jonathan’s commitment to delivering a high standard of service, and we’ll be sure to share your feedback with him and the rest of our team.
Thank you once again for your recommendation — it means a great deal to us. We truly appreciate your trust in TravCart and look forward to assisting you again with any future travel needs.
Warm regards,
Team TravCart !!
Very professional and patient when…
Very professional and patient when dealing with customers. Checked to remind me to check in on line exactly 24 hours prior to my departure. I will definitely use them again.
August 30, 2025
Reply from Travcart
Dear John,
Thank you so much for taking the time to share your kind words! We’re truly grateful for your thoughtful feedback. It means a lot to know that you appreciated our professionalism and patience throughout the process. We always strive to make our clients’ travel experiences as smooth and stress-free as possible, so we're glad to hear that our reminder to check in 24 hours before your departure was helpful.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to the opportunity to assist you again in the future and sincerely appreciate your trust in our services.
Safe travels and see you again soon!
Warm regards,
Team TravCart !!
Cheep and quick ticket with Travcart.co.uk
Thank you so much for your fully help guys.
Really I got my ticket very simple and easy with you.
Thank you.
September 4, 2025
Reply from Travcart
Hi Osman,
Thank you so much for your kind and thoughtful feedback! We’re absolutely delighted to hear that your experience with TravCart was smooth, simple, and stress-free. Our team works hard to make sure that every step of the booking process is as seamless and efficient as possible, so it’s incredibly rewarding to know that we were able to meet your expectations.
At TravCart, we take pride in providing personalized support and reliable service to each and every customer. Your satisfaction is our top priority, and knowing that you received your ticket with ease truly motivates us to continue delivering the best experience possible.
We’re grateful for your trust and support, and we look forward to assisting you with all your future travel needs.
Warm Regards,
Team TravCart 🌍✈️
Jonathan
Jonathan, was a great help and booked our flights quickly and assisted with my follow-up request.
September 3, 2025
Reply from Travcart
Hi Mrs. Soor,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Jonathan was able to assist you efficiently and provide the support you needed throughout your booking process.
At TravCart, we pride ourselves on delivering quick, reliable, and friendly service, and it’s wonderful to know that Jonathan was able to meet those expectations. We believe in going the extra mile for our customers, not only during the initial booking but also with any follow-up needs—and we’re glad you felt well taken care of.
Your feedback means a lot to us, and we look forward to helping you with all your future travel plans.
Warm Regards,
Team TravCart ✈️🌍
Reply from Travcart
Hi Mr. Nthala,
Thank you so much for your kind words and for sharing your experience with us! We’re truly grateful for your feedback and are so pleased to hear that you loved the customer service provided by our team.
At TravCart, we believe that patience, professionalism, and genuine care are the foundation of excellent service. It’s incredibly rewarding to know that our team made a positive impression and ensured your experience was smooth and enjoyable.
Your support means a lot to us, and we look forward to assisting you with all your future travel needs!
Warm Regards,
Team TravCart ✈️🌍
Nothing was too much trouble
Nothing was too much trouble. Had to add an additional passenger to our trip and Roger went out of his way to accommodate, would recommend and would use again without hesitation
August 30, 2025
Reply from Travcart
Hi Ms. Swales,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your experience with TravCart was a positive one and that Roger was able to assist you so thoroughly.
At TravCart, we’re committed to going above and beyond for our customers, and it's great to know that Roger’s support in accommodating an additional passenger made your experience even better. Nothing makes us happier than knowing we’ve made your travel planning easier and more enjoyable.
We truly appreciate your recommendation and are grateful for the trust you've placed in us. We look forward to helping you again with your future travel plans—anytime, without hesitation!
Warm Regards,
Team TravCart ✈️🌍
Reply from Travcart
Hi Joshua,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer care team. At TravCart, we’re dedicated to providing not only efficient service, but also genuine support every step of the way.
Knowing that our team was able to be there for you whenever you needed assistance truly means a lot to us. Your satisfaction is our top priority, and feedback like yours motivates us to keep delivering the highest level of service.
We appreciate your support and look forward to assisting you again in the future!
Warm Regards,
Team TravCart ✈️🌍
Travcart made the booking of our…
Travcart made the booking of our tickets very straightforward with a feeling of personal pride in the way deal with us especially mark the member of staff who dealt with us ring back when it was convenient for us
Will definitely be using them again.
26th Aug 2025
August 26, 2025
Reply from Travcart
Hi Mark,
Thank you so much for taking the time to share your experience with TravCart! We’re so pleased to hear that your ticket booking process was smooth and straightforward, and that our team—especially Mark—was able to provide the level of personal care and attention that we always strive for.
At TravCart, we take great pride in delivering not just a service, but a personalized experience that puts our customers’ convenience and satisfaction first. It’s wonderful to know that Mark’s follow-up and flexibility made a positive impression and added to your overall experience.
Your kind words and trust in us mean a great deal, and we’re absolutely delighted to know that you’ll be using our services again. We look forward to assisting you with all your future travel plans!
Warm Regards,
Team TravCart ✈️🌍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.