Traveasy Reviews 2,523

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, making the booking process smooth and stress-free. Many people appreciate the quick response times and the ability to speak with a live person, highlighting the efficiency and ease of their overall experience. Consumers frequently mention competitive prices and transparency, noting that the price shown upfront was exactly what they paid, with no hidden charges. However, some customers also noted issues with the booking process, such as flights not being confirmed immediately or encountering discrepancies in pricing. A few other people also experienced situations where the initial price or flight details required adjustments, leading to unexpected additional costs or changes to their travel plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific agents like... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the exceptional service received,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the competitive and reasonable prices,... See more

Based on these reviews

Rated 4 out of 5 stars

Rohit was very professional in helping me book my tickets, comparing best prices so I could make the most informed decision. I usually book through the airlines website, so this was quite new to me... See more

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Rated 4 out of 5 stars

I booked a roundtrip flight from London to Kuala Lumpur, online; with Traveasy.com providing the best price by far. A few hours later, after an initial issue with that booking, my flights were confirm... See more

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Rated 4 out of 5 stars

I struggled to get our passport details in to the site. The chat was responsive enough. On being asked to do enter details on the BA site, I found that our flight had been cancelled & we had been boo... See more

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Rated 4 out of 5 stars

The day after booking my flight I received an email saying the flight had not been confirmed and I had to pay another £50 to confirm it. I decided I wanted to cancel and book with someone else as ther... See more

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Rated 5 out of 5 stars

I booked my flight through traveasy.com because it was the cheapest. Honestly, I was worried because of the reviews. During the booking process, I logged into the chat, and the advisor immediately con... See more

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Rated 5 out of 5 stars

I booked a ticket for the family of three to Chicago and I have to cancel for one passenger. The agent who handle me well was Jhanvi Sharma. I felt so nervouse for I did not receive confirmation emila... See more

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Rated 5 out of 5 stars

Very good company, its a fresh breeze of air to know that you call customer care & its answered by a human within 2 min every-time! Prince Singh was very helpful & clear with comms and sorted my issu... See more

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Rated 1 out of 5 stars

I had a terrible experience with TRAVEASY. I booked a flight and the money was immediately deducted from my account but the company claimed they couldn’t locate the payment in their system & they fail... See more

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Rated 5 out of 5 stars

I had a great experience with Traveasy. They offer genuinely competitive prices, and what I really appreciated was their transparency—there were no hidden charges or sudden price changes later in the... See more

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Rated 5 out of 5 stars

Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recomme... See more

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Rated 5 out of 5 stars

After initially booking a flight, there was some changes required to my ticket. Vinit John was very helpful in checking on my options and then finding a way to get this sorted. I also ring back a... See more

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Rated 5 out of 5 stars

I had an amazing experience with Traveasy! Their platform made booking low-fare flight tickets incredibly easy and stress-free. I was impressed by the wide variety of options and how quickly I was... See more

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Rated 5 out of 5 stars

I am pleased to share that, despite an initial hiccup during the booking process, I was ultimately able to complete my trip reservation smoothly through the website. I would like to extend my sinc... See more

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Rated 5 out of 5 stars

Great customer experience. I actually decided to use the company after checking the Trust Pilot review Prince went over and beyond. I was skeptical about booking with the company, as the price quote... See more

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Rated 5 out of 5 stars

Very pleased and thankful to Prince, who was extremely helpful and kind, I had originally booked to travel to Dubai on Emirates and then to further fly to india, but due the current situation in UAE,... See more

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Rated 5 out of 5 stars

I am endlessly grateful to Prince Singh for going above and beyond in ensuring I had my ticket issued in time for my flight in 12h. I initially ran into delays from the airline, but Prince was very he... See more

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Rated 5 out of 5 stars

Excellent customer service. I by mistake booked a ticket on a wrong date. Mr. Prince Singh helped me to reschedule it at ease with a reasonable price difference on the very same day. Also they had off... See more

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Rated 5 out of 5 stars

I had some payment issues for my flight from Delhi to Vancouver, but with the customer agent's help, Mr. Vinit John, it was so very easy and smoothly resolved. Absolutely appreciate them for their con... See more

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Rated 5 out of 5 stars

I would like to give a 5-star rating to Juli Tiwari for her excellent customer service. She is extremely polite, helpful, and professional in her approach. Throughout my interaction, she was v... See more

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Rated 5 out of 5 stars

I was sceptical about booking through traveasy. But the team issued the tickets within 15 minutes. Just ensure you check your spam folder for ticket confirmation. The offered the cheapest price an... See more

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Rated 5 out of 5 stars

I had a wonderful experience booking my travel through Karthik. He was extremely helpful, patient, and knowledgeable throughout the process. He guided me step by step, answered all my queries prompt... See more

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Rated 2 out of 5 stars

Offered a keen price and took payment for it as I completed the booking form inside the 15 minutes allowed. After several hours I had not received my tickets so phoned them and found that the bookin... See more

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Rated 5 out of 5 stars

I chatted with Prince before I booked my flights on the online chat and all my questions I asked were answered . It was easy to make the booking and I got a courtesy call from Prince to confirm my f... See more

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Rated 5 out of 5 stars

Really easy process for booking and was a smooth transaction from start to finish. I dealt with Prince Singh who was incredibly informative and helpful. Please request to speak with Prince for all fut... See more

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Rated 5 out of 5 stars

I called with Mr.Amarpal before I booked my flights & asked all my questions I asked were answered . It was easy to make the booking and I got a courtesy call from Mr.Amarpal to confirm my flights t... See more

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Rated 5 out of 5 stars

*_*_*_*_* 5 star service from Amar I was struggling to get ticket booked online that too on urgent basis. I called and spoke to Amar and this guy was professional helpful and insightful. Sort... See more

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Rated 5 out of 5 stars

I made the booking online and then one of their agents Prince Singh called me to confirm all the details and finalise my booking. I was sent the confirmation of my booking and tickets within an hour.... See more

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Rated 5 out of 5 stars

Five stars. I received very good customer service today from Shubham. He was fantastic, kind, patient, and extremely helpful in guiding me through an administrative update as well as disability assist... See more

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Rated 1 out of 5 stars

You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being... See more

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Rated 5 out of 5 stars

I been working with Manish Kumar in the past couple of years, but somehow i lost him he is a amazing guy to work with very helpful and gives me the right choice . Your Company Traveasy should be proud... See more

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Rated 5 out of 5 stars

You get atleast 20% discount from traveasy than the original websites. I would definitely recommend it. JHANVI did wonderful job. Thanks so much all the team.

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Rated 5 out of 5 stars

Having a person to talk to and arrange the booking is a thosand times better than being consigned to an automated booking that more times than not has been programmed incorrectly and doesn't account f... See more

Company replied

Rated 5 out of 5 stars

Booking with the company was easy, but when there was an issue with the tickets Simran was more than helpful and called me back so it was able to be fixed in less than 30 minutes. Great customer servi... See more

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Rated 5 out of 5 stars

Travesy provided great services, Deepak worked professionally with the airline and help to secure a suitable flight for my disrupted flight. Kudos to the team and Deepak for all his efforts.

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Rated 5 out of 5 stars

Traveasy provided excellent service when I had some questions about my ticket. I spoke with a staff member named Prince, who was exceptionally helpful and patient throughout the process. His assistanc... See more

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Rated 5 out of 5 stars

Amar was an absolute star. Helped me quickly change dates on my tickets and also price matched to the lower price. Thank you for responsiveness and attentiveness.

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Rated 5 out of 5 stars

John from Traveasy was incredibly helpful throughout my booking process. When I needed my final confirmation and airline reference numbers, he went above and beyond to ensure I received them promptly.... See more

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Rated 4 out of 5 stars

After initial problems with the app not booking my flight, i contacted the Traveasy office by phone. All my booking problems & re-booking my flights were dealt very professionally by booking agent Dee... See more

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Rated 5 out of 5 stars

Traveasy made booking super simple. The process was prompt, prices were cheap, and everything went smoothly. Great experience overall!

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Rated 1 out of 5 stars

Flight Reservation - TRA14655274 Booked my flight thinking that they offer me the best rate from London to Kuala Lumpur. Payment made online and confirmation was sent to my email, together with... See more

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Rated 5 out of 5 stars

Great flight prices and excellent service. Simran was super helpful and answered all my questions during the booking process. Highly recommend Traveasy!

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Rated 1 out of 5 stars

I am writing this to warn everyone: STAY AWAY FROM TRAVEASY. I spent over £2,000 on flight tickets, and I am now unable to check in because they linked my booking to the WRONG PASSPORT NUM... See more

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Rated 5 out of 5 stars

I know Manish Kumar he is a great amazing agent i was his good client and he knows everything about my travel. He is a very good asset for your company i promise you

Company replied

Rated 3 out of 5 stars

Easy enough to buy the ticket from.LHR to Singapore but the following up call is just an attempt to get you to buy unnecessary baggage allowances. I was told I couldn't just take carry on luggage whe... See more

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Rated 5 out of 5 stars

I had an outstanding experience booking with Traveasy, and I would especially like to commend Prince for his exceptional service. In all my years of booking flight tickets, this was by far th... See more

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Rated 5 out of 5 stars

Abid has been very calm and helpful. I wanted to see possible flight change and he guided me. Has even helped update my booking details on Qatar! Much appreciated!

Company replied

Rated 5 out of 5 stars

When I booked the tickets, I accidentally selected dates that were one month earlier than intended, and the tickets were non-refundable. I contacted Traveasy support immediately, and Prince assisted m... See more

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Rated 1 out of 5 stars

I booked flights through this company, got a confirmation email and payment was taken. Shortly after they rang me saying my tickets couldn't be processed as they were no longer available on the 'pro... See more

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Rated 5 out of 5 stars

I had a very positive experience booking my flight through this website. The interface is user-friendly, flight options are clearly displayed, and the prices were very reasonable compared to other pla... See more

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Rated 1 out of 5 stars

The agency did not reissue my ticket upon rescheduling of my flight. The agent was clueless and cooking up utter rubbish to the Air Canada officials about my ticket. If I had arrived just 5 mins later... See more

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Rated 1 out of 5 stars

Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a sc... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Flights Search Site

Written by the company

Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Prince was very supportive

March 30, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Done,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Rohit Negi did a great job in resolving…

Rohit Negi did a great job in resolving my query. Much appreciated

March 29, 2026
Unprompted review
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Reply from Traveasy

Dear Ankit,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!

Warm Regards,
Traveasy

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

assisted with care

I booked a ticket for the family of three to Chicago and I have to cancel for one passenger. The agent who handle me well was Jhanvi Sharma. I felt so nervouse for I did not receive confirmation emilas after payment, but thanks to her she helped me update the email add in the system and assisted me to cancel one ticket. I hope I will receive the refund as promised.

March 24, 2026
Unprompted review
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Reply from Traveasy

Dear Angeliz,
Thank you for your kind feedback about Traveasy. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights to all our customers.

Warm Regards,
Traveasy

Rated 1 out of 5 stars

Been trying to talk to someone for the…

Been trying to talk to someone for the past 2 days and the chat just re starts over and over again

March 18, 2026
Traveasy logo

Reply from Traveasy

Dear Valeria,
Thank you for your feedback. Unfortunately, there has been a technical issue with our chat provider which may have caused the chat to restart unexpectedly. We appreciate how frustrating this must have been, particularly when you were trying to reach our team for assistance. Please be assured that we are working to ensure a better and more reliable service for all customers. Thank you for your feedback, and we regret the inconvenience caused.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

I booked my flight through traveasy.com…

I booked my flight through traveasy.com because it was the cheapest. Honestly, I was worried because of the reviews. During the booking process, I logged into the chat, and the advisor immediately confirmed the baggage allowance, price, and so on. I didn't have time to make the payment, but the advisor sent me a payment link and confirmation of all the details via chat. I made the payment, but I was worried again. Within 40 minutes, I received my tickets. I logged into Etihad Airways. My reservation was listed on their website, and tickets were available. So everything went perfectly!

March 21, 2026
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Reply from Traveasy

Dear Anna,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.

Warm Regards,
Traveasy

Rated 5 out of 5 stars
Traveasy logo

Reply from Traveasy

Dear Ramin,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

good customer service

Five stars. I received very good customer service today from Shubham. He was fantastic, kind, patient, and extremely helpful in guiding me through an administrative update as well as disability assistance. He made everything much easier to understand and navigate, and I really appreciated his support. Thank you for such excellent service.

March 22, 2026
Unprompted review
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Reply from Traveasy

Dear Whyte,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy’s booking experience and customer service. We hope to be of service again very soon.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Prince Singh was very proactive

Prince Singh was very proactive. When I wanted to change my flight, I emailed Prince and he called me within the next 2 hours to proceed with changing my flight.

March 20, 2026
Unprompted review
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Reply from Traveasy

Dear Leah,
Thank you so much for taking the time out to leave a review. Your feedback about Traveasy’s flight booking experience helps us to improve and develop the service we give to our customers.

Warm Regards,
Traveasy

Rated 4 out of 5 stars

Price had increased since I had booked

Price had increased since I had booked
To £25
But then after talking to Customer Service, they reduced it to just an extra £10
Very thankful

March 19, 2026
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Reply from Traveasy

Dear Nita,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Good customer service

Good customer service

March 10, 2026
Traveasy logo

Reply from Traveasy

Dear Doreen,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Value for money

March 18, 2026
Traveasy logo

Reply from Traveasy

Dear V jaya prasanth,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Very pleased and thankful to Prince

Very pleased and thankful to Prince, who was extremely helpful and kind, I had originally booked to travel to Dubai on Emirates and then to further fly to india, but due the current situation in UAE, I had to change my plan, so I got through to prince I explained him my situation, he was very efficient he managed to book me on a different flight to go India, all booked and confirmed without any delays, n saved me money if I had cancelled n tried to bookmyself which were coming out way to expensive to afford. Great job !! Thank you Prince

March 17, 2026
Unprompted review
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Reply from Traveasy

Dear Insha,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!

Warm Regards,
Traveasy

Rated 5 out of 5 stars

They helped us make what seemed like an impossible booking

We made a mistake when booking and ended up in a complete mess with our flights and weren't sure what to do. The Traveasy team spotted it and called us to understand what we actually needed. They moved mountains to help us get the flight we wanted despite all the global disruption. Just when we were about to give up another option presented itself and the team were able to help us book - they got us the flight at 60% of what it would have been via the airline or any other online booking system. Cannot thank them enough.

March 16, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Ryan,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Prince Singh

Prince Singh
REALY GOOD TALK N GIDE TO ME HOW I GET MY CONFORM TICKET THANK YOU VERY MUCH PRINCE SINGH FOR HELPING ME N THANK YOU TRAVEASY
THIS IS MY FIRTST FLIGHT TRIP SO I WANT GUIDELINE N PRINCE SING GIVE SUPER DUPER GUIDENCE THANKS AGIN!

March 16, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Ketan,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!

Warm Regards,
Traveasy

Rated 3 out of 5 stars

when i booked ticket i got screenshot…

when i booked ticket i got screenshot of the ticket not real one. they when i called to conferm suddenly there was extra charge for the extra bag which i didn't need. SO i had to bargain for conferming ticket like i already paid, but had to wait to get ticket.

March 3, 2026
Traveasy logo

Reply from Traveasy

Dear Aesha,
We are sorry to hear that you were dissatisfied with your booking experience. Please note that the initial document provided was a travel agency confirmation, which is standard procedure at the time of booking. The airline e-ticket is issued separately and can take additional time to be generated, as outlined in the payment confirmation email. With regard to baggage, this is an ancillary service that may be offered as an optional extra and is recommended for most bookings, but it does not affect the price of the original ticket unless specifically selected and added to the booking. We appreciate your feedback and regret any confusion caused during the process. We are continually reviewing how we communicate booking and ticketing information to ensure a clearer experience for our customers.

Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my tickets through Traveasy, thanks to Shubham Singh. He was incredibly professional, efficient, and made the whole process seamless. Highly recommended for anyone looking for hassle-free travel arrangements

March 12, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Kaleem,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Actually able to speak to a human

Having a person to talk to and arrange the booking is a thosand times better than being consigned to an automated booking that more times than not has been programmed incorrectly and doesn't account for glitches that can often occur. The person I spoke with (called Deepak) was extremely helpful and kept me well-informed throughout the process.

March 3, 2026
Traveasy logo

Reply from Traveasy

Dear Peter,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!

Warm Regards,
Traveasy

Rated 5 out of 5 stars

No problem through the process

No problem through the process

March 3, 2026
Traveasy logo

Reply from Traveasy

Dear Kev,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 1 out of 5 stars

You don’t save enough in the end to compensate for the lack of service

You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being on the phone for 20 minutes that a different department will call me back. I have not received and call back and have now received an email with final documents. Service is terrible. I will not book with these again.

January 30, 2026
Traveasy logo

Reply from Traveasy

Dear Porter,
Thank you for your feedback. As airline fares are dynamic and subject to real-time availability, pricing and seat availability cannot be guaranteed until a booking has been fully confirmed and ticketed. While we appreciate that this can be frustrating, this is standard within the travel industry and is outside the direct control of the agency. With regard to your cancellation enquiry, in situations involving changing travel circumstances, we are required to liaise directly with the airline in order to obtain the most accurate guidance on the options available. This information is not always immediately available at the time of the initial call, and airline response times can vary. We do note your comments regarding communication and appreciate the opportunity to review this internally. We remain committed to assisting customers in line with the procedures and timelines set by the airline.

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