Traveasy Reviews 2,523

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, making the booking process smooth and stress-free. Many people appreciate the quick response times and the ability to speak with a live person, highlighting the efficiency and ease of their overall experience. Consumers frequently mention competitive prices and transparency, noting that the price shown upfront was exactly what they paid, with no hidden charges. However, some customers also noted issues with the booking process, such as flights not being confirmed immediately or encountering discrepancies in pricing. A few other people also experienced situations where the initial price or flight details required adjustments, leading to unexpected additional costs or changes to their travel plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific agents like... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the exceptional service received,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the competitive and reasonable prices,... See more

Based on these reviews

Rated 4 out of 5 stars

Rohit was very professional in helping me book my tickets, comparing best prices so I could make the most informed decision. I usually book through the airlines website, so this was quite new to me... See more

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Rated 4 out of 5 stars

I booked a roundtrip flight from London to Kuala Lumpur, online; with Traveasy.com providing the best price by far. A few hours later, after an initial issue with that booking, my flights were confirm... See more

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Rated 4 out of 5 stars

I struggled to get our passport details in to the site. The chat was responsive enough. On being asked to do enter details on the BA site, I found that our flight had been cancelled & we had been boo... See more

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Rated 4 out of 5 stars

The day after booking my flight I received an email saying the flight had not been confirmed and I had to pay another £50 to confirm it. I decided I wanted to cancel and book with someone else as ther... See more

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Rated 5 out of 5 stars

I booked my flight through traveasy.com because it was the cheapest. Honestly, I was worried because of the reviews. During the booking process, I logged into the chat, and the advisor immediately con... See more

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Rated 5 out of 5 stars

I booked a ticket for the family of three to Chicago and I have to cancel for one passenger. The agent who handle me well was Jhanvi Sharma. I felt so nervouse for I did not receive confirmation emila... See more

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Rated 5 out of 5 stars

Very good company, its a fresh breeze of air to know that you call customer care & its answered by a human within 2 min every-time! Prince Singh was very helpful & clear with comms and sorted my issu... See more

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Rated 1 out of 5 stars

I had a terrible experience with TRAVEASY. I booked a flight and the money was immediately deducted from my account but the company claimed they couldn’t locate the payment in their system & they fail... See more

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Rated 5 out of 5 stars

I had a great experience with Traveasy. They offer genuinely competitive prices, and what I really appreciated was their transparency—there were no hidden charges or sudden price changes later in the... See more

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Rated 5 out of 5 stars

Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recomme... See more

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Rated 5 out of 5 stars

After initially booking a flight, there was some changes required to my ticket. Vinit John was very helpful in checking on my options and then finding a way to get this sorted. I also ring back a... See more

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Rated 5 out of 5 stars

I had an amazing experience with Traveasy! Their platform made booking low-fare flight tickets incredibly easy and stress-free. I was impressed by the wide variety of options and how quickly I was... See more

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Rated 5 out of 5 stars

I am pleased to share that, despite an initial hiccup during the booking process, I was ultimately able to complete my trip reservation smoothly through the website. I would like to extend my sinc... See more

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Rated 5 out of 5 stars

Great customer experience. I actually decided to use the company after checking the Trust Pilot review Prince went over and beyond. I was skeptical about booking with the company, as the price quote... See more

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Rated 5 out of 5 stars

Very pleased and thankful to Prince, who was extremely helpful and kind, I had originally booked to travel to Dubai on Emirates and then to further fly to india, but due the current situation in UAE,... See more

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Rated 5 out of 5 stars

I am endlessly grateful to Prince Singh for going above and beyond in ensuring I had my ticket issued in time for my flight in 12h. I initially ran into delays from the airline, but Prince was very he... See more

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Rated 5 out of 5 stars

Excellent customer service. I by mistake booked a ticket on a wrong date. Mr. Prince Singh helped me to reschedule it at ease with a reasonable price difference on the very same day. Also they had off... See more

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Rated 5 out of 5 stars

I had some payment issues for my flight from Delhi to Vancouver, but with the customer agent's help, Mr. Vinit John, it was so very easy and smoothly resolved. Absolutely appreciate them for their con... See more

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Rated 5 out of 5 stars

I would like to give a 5-star rating to Juli Tiwari for her excellent customer service. She is extremely polite, helpful, and professional in her approach. Throughout my interaction, she was v... See more

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Rated 5 out of 5 stars

I was sceptical about booking through traveasy. But the team issued the tickets within 15 minutes. Just ensure you check your spam folder for ticket confirmation. The offered the cheapest price an... See more

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Rated 5 out of 5 stars

I had a wonderful experience booking my travel through Karthik. He was extremely helpful, patient, and knowledgeable throughout the process. He guided me step by step, answered all my queries prompt... See more

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Rated 2 out of 5 stars

Offered a keen price and took payment for it as I completed the booking form inside the 15 minutes allowed. After several hours I had not received my tickets so phoned them and found that the bookin... See more

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Rated 5 out of 5 stars

I chatted with Prince before I booked my flights on the online chat and all my questions I asked were answered . It was easy to make the booking and I got a courtesy call from Prince to confirm my f... See more

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Rated 5 out of 5 stars

Really easy process for booking and was a smooth transaction from start to finish. I dealt with Prince Singh who was incredibly informative and helpful. Please request to speak with Prince for all fut... See more

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Rated 5 out of 5 stars

I called with Mr.Amarpal before I booked my flights & asked all my questions I asked were answered . It was easy to make the booking and I got a courtesy call from Mr.Amarpal to confirm my flights t... See more

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Rated 5 out of 5 stars

*_*_*_*_* 5 star service from Amar I was struggling to get ticket booked online that too on urgent basis. I called and spoke to Amar and this guy was professional helpful and insightful. Sort... See more

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Rated 5 out of 5 stars

I made the booking online and then one of their agents Prince Singh called me to confirm all the details and finalise my booking. I was sent the confirmation of my booking and tickets within an hour.... See more

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Rated 5 out of 5 stars

Five stars. I received very good customer service today from Shubham. He was fantastic, kind, patient, and extremely helpful in guiding me through an administrative update as well as disability assist... See more

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Rated 1 out of 5 stars

You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being... See more

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Rated 5 out of 5 stars

I been working with Manish Kumar in the past couple of years, but somehow i lost him he is a amazing guy to work with very helpful and gives me the right choice . Your Company Traveasy should be proud... See more

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Rated 5 out of 5 stars

You get atleast 20% discount from traveasy than the original websites. I would definitely recommend it. JHANVI did wonderful job. Thanks so much all the team.

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Rated 5 out of 5 stars

Having a person to talk to and arrange the booking is a thosand times better than being consigned to an automated booking that more times than not has been programmed incorrectly and doesn't account f... See more

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Rated 5 out of 5 stars

Booking with the company was easy, but when there was an issue with the tickets Simran was more than helpful and called me back so it was able to be fixed in less than 30 minutes. Great customer servi... See more

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Rated 5 out of 5 stars

Travesy provided great services, Deepak worked professionally with the airline and help to secure a suitable flight for my disrupted flight. Kudos to the team and Deepak for all his efforts.

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Rated 5 out of 5 stars

Traveasy provided excellent service when I had some questions about my ticket. I spoke with a staff member named Prince, who was exceptionally helpful and patient throughout the process. His assistanc... See more

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Rated 5 out of 5 stars

Amar was an absolute star. Helped me quickly change dates on my tickets and also price matched to the lower price. Thank you for responsiveness and attentiveness.

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Rated 5 out of 5 stars

John from Traveasy was incredibly helpful throughout my booking process. When I needed my final confirmation and airline reference numbers, he went above and beyond to ensure I received them promptly.... See more

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Rated 4 out of 5 stars

After initial problems with the app not booking my flight, i contacted the Traveasy office by phone. All my booking problems & re-booking my flights were dealt very professionally by booking agent Dee... See more

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Rated 5 out of 5 stars

Traveasy made booking super simple. The process was prompt, prices were cheap, and everything went smoothly. Great experience overall!

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Rated 1 out of 5 stars

Flight Reservation - TRA14655274 Booked my flight thinking that they offer me the best rate from London to Kuala Lumpur. Payment made online and confirmation was sent to my email, together with... See more

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Rated 5 out of 5 stars

Great flight prices and excellent service. Simran was super helpful and answered all my questions during the booking process. Highly recommend Traveasy!

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Rated 1 out of 5 stars

I am writing this to warn everyone: STAY AWAY FROM TRAVEASY. I spent over £2,000 on flight tickets, and I am now unable to check in because they linked my booking to the WRONG PASSPORT NUM... See more

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Rated 5 out of 5 stars

I know Manish Kumar he is a great amazing agent i was his good client and he knows everything about my travel. He is a very good asset for your company i promise you

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Rated 3 out of 5 stars

Easy enough to buy the ticket from.LHR to Singapore but the following up call is just an attempt to get you to buy unnecessary baggage allowances. I was told I couldn't just take carry on luggage whe... See more

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Rated 5 out of 5 stars

I had an outstanding experience booking with Traveasy, and I would especially like to commend Prince for his exceptional service. In all my years of booking flight tickets, this was by far th... See more

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Rated 5 out of 5 stars

Abid has been very calm and helpful. I wanted to see possible flight change and he guided me. Has even helped update my booking details on Qatar! Much appreciated!

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Rated 5 out of 5 stars

When I booked the tickets, I accidentally selected dates that were one month earlier than intended, and the tickets were non-refundable. I contacted Traveasy support immediately, and Prince assisted m... See more

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Rated 1 out of 5 stars

I booked flights through this company, got a confirmation email and payment was taken. Shortly after they rang me saying my tickets couldn't be processed as they were no longer available on the 'pro... See more

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Rated 5 out of 5 stars

I had a very positive experience booking my flight through this website. The interface is user-friendly, flight options are clearly displayed, and the prices were very reasonable compared to other pla... See more

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Rated 1 out of 5 stars

The agency did not reissue my ticket upon rescheduling of my flight. The agent was clueless and cooking up utter rubbish to the Air Canada officials about my ticket. If I had arrived just 5 mins later... See more

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Rated 1 out of 5 stars

Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a sc... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Flights Search Site

Written by the company

Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

It’s easy and convenient

It’s easy and convenient

February 28, 2026
Traveasy logo

Reply from Traveasy

Dear Marco,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Thank you Vinit :)

Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recommend anyone work with Mr. John to book flights when working with Traveasy

March 4, 2026
Unprompted review
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Reply from Traveasy

Dear Ajay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Warm Regards,
Traveasy

Rated 2 out of 5 stars

Still

Still
Not got my tickets yet as the person on the phone put the wrong names down it’s taking weeks to get someone to get the tickets right

February 26, 2026
Unprompted review
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Reply from Traveasy

Dear Dived,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com

Rated 5 out of 5 stars

Really good customer service and…

Really good customer service and overall easy to use

March 3, 2026
Unprompted review
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Reply from Traveasy

Dear Yoseph,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 5 out of 5 stars

Honest and helping person.

March 3, 2026
Unprompted review
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Reply from Traveasy

Dear Suman,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Warm Regards,
Traveasy

Rated 1 out of 5 stars

Found the telesales person quite…

Found the telesales person quite aggressive

March 1, 2026
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Reply from Traveasy

Dear Will,
Thank you for your feedback. We’re sorry to hear about your experience and will share your comments with our team to help improve our service.

Rated 5 out of 5 stars

Good site good experience

Good site good experience

March 2, 2026
Unprompted review
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Reply from Traveasy

Dear Saurabh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Warm Regards,
Traveasy

Rated 1 out of 5 stars

Refused to issue the ticket unless I paid extra money

We booked our flight with Traveasy as it was £20 less than on BA. Don't follow our example. It turns out that when you book a flight with them that isn't actually a guarantee of a seat, and you just have to hope they issue your ticket before the airline raises the prices. This is NOT the same as Expedia etc where they issue the ticket immediately.

They never sent the e-ticket, so I phoned them and was told the ticket would not be issued because the price rose in the meantime.

After some back and forth they eventually demanded I paid a rather arbitrary £100 more to get the ticket I thought I had already purchased.

There is nothing in their terms that allows them to do this and this is probably against consumer law. their own terms say a binding contract is formed as soon as you receive the email confirmation... but the customer service reps clearly are not aware of this and invented rules that allow them to demand more money. To avoid legal faff and try and save my holiday I ultimately agreed to pay the extra £100.

At least it was easy to get in touch with them over the phone. But their practice of not selling you an actual seat when you pay for the flights is shady and expect for them to demand more money.

Book direct with the airline unless you want to be asked to pay more!

March 1, 2026
Unprompted review
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Reply from Traveasy

Dear James,
We are sorry to hear about your experience. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We appreciate that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. We note your comments and appreciate your feedback. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.

Rated 1 out of 5 stars

Booked the wrong flight and blamed the airline

I had the worst experience I have ever had with a travel agency booking through Traveasy.

I purchased a ticket from London to Munich departing at 11:55am. My confirmation email clearly stated 11:55am. My itinerary email also clearly stated 11:55am.

However, at 1am on the day of departure, when I tried to check in online, I discovered that my e-ticket showed 5:00pm instead. I was never notified of any change.

I immediately called customer service and was told British Airways had “overbooked” the flight and moved me. This explanation made no sense because the 11:55am flight was still available for sale on both BA’s website and Traveasy’s website.

After nearly an hour on the phone at 2am, I was given no solution. I had to wake up again at 6am to call British Airways directly. BA clearly confirmed:
• The flight was not cancelled
• There was no overbooking issue
• They received a booking from Traveasy for the 5pm flight — not 11:55am
• No booking was ever made for me on the earlier flight

This proves the incorrect booking originated from Traveasy.

When I spoke to a manager, he continued blaming the airline and even tried to charge me a £40 “administration fee” to correct the mistake. I was asked to pay to fix an error that was not mine.

Only after significant pressure did they change the ticket back to 11:55am — and they still refused to admit any fault.

This entire situation happened just hours before my holiday, causing unnecessary stress, sleep deprivation, and anxiety before an international trip. Instead of taking responsibility, they repeatedly shifted blame and provided misleading information.

I strongly advise others to think carefully before booking with this company. If I had not checked my ticket in the middle of the night, I would have arrived at the airport for the wrong flight.

Completely unacceptable experience. I will not be booking with them again.

March 5, 2026
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Reply from Traveasy

Dear Jamice,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com.

Rated 5 out of 5 stars

Prince assisted us in this booking and…

Prince assisted us in this booking and he is very kind and very helpful. I am very much happy with their service level

February 28, 2026
Unprompted review
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Reply from Traveasy

Dear Nishitsinh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 4 out of 5 stars

Prince did a good job

Prince did a good job. Good discount.

February 20, 2026
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Reply from Traveasy

Dear Charity,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Warm Regards,
Traveasy

Rated 4 out of 5 stars

Professional staff who is willing to take an extra mile

After having paid for my air tickets and waited for hours, I couldn't get my confirmation. John called me and he has spent more than half an hour to deal with my case with patience and coordination with his colleagues. Although I ended up having to pay a bit more than my original price, I can see that he was professional and has been working hard to ensure I can get the best deal. I thank John for his hard work and commend his dedication.

February 27, 2026
Unprompted review
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Reply from Traveasy

Dear Andrew,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!

Warm Regards,
Traveasy

Rated 4 out of 5 stars

I booked a round trip flight from…London to bologna

I booked a round trip flight from London to Bologna assisted by a customer service(Manish kumar)who was very good and helpful.thank you

February 27, 2026
Unprompted review
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Reply from Traveasy

Dear Nour,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 4 out of 5 stars

Prince singh was excellent very…

Prince singh was excellent very helpful, in arrange ticket for me @ better cost.

February 27, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Avneet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!

Warm Regards,
Traveasy

Rated 1 out of 5 stars

Scam

Scam, asking more money for mistake done by the company.

February 27, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Nishan,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com

Rated 4 out of 5 stars

New company

Very good customer service , best flight price ever

February 25, 2026
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Reply from Traveasy

Dear Waleed,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Warm Regards,
Traveasy

Rated 1 out of 5 stars

Horrible website

Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a scam and might never refund me!!

February 14, 2026
Unprompted review
Traveasy logo

Reply from Traveasy

Dear Daria,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.

Rated 1 out of 5 stars

I accidentally booked the wrong date…

I accidentally booked the wrong date for my flights, called them up 2 mins after booking and they wouldn’t allow me to change the date. The service agent sneered and sounded happy that I couldn’t rebook or get refund. Wouldn’t recommend these guys at all.

February 17, 2026
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Reply from Traveasy

Dear Jack,
Thank you for your feedback. We would like to clarify that the flight was booked using the travel dates selected at the time of purchase, and the ticket was issued accordingly. Once a ticket has been issued, any amendments or cancellations are strictly governed by the airline’s fare rules. As explained, changes cannot be processed free of charge after ticketing unless the fare conditions specifically allow it.
At no point was any discourteous behaviour intended. Our team communicated the fare rules exactly as provided by the airline to ensure full transparency.

Rated 5 out of 5 stars

Very good service and excellent phone…

Very good service and excellent phone communication

February 22, 2026
Traveasy logo

Reply from Traveasy

Dear Farid Ratni,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.

Warm Regards,
Traveasy

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