Travel Associates New Zealand Reviews 

236
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Raya from Travel Associates made organising our recent travel and accommodation incredibly easy. From finding great options and taking care of all the details, the whole process was completely st... See more

Rated 5 out of 5 stars

Our experience with Raya (Travel Associates)has been wonderful. We have had the pleasure over 4 international trips now and it’s a seamless hassle free experience. Prompt, efficient and nothing... See more

Rated 5 out of 5 stars

Raya helped my partner and I book our first trip to Rarotonga and she was SO helpful, I went back and forth so many times with different options and questions and nothing was ever too much trouble. Sh... See more

Rated 5 out of 5 stars

Megan at the Dunedin office has been fantastic helping us to plan and book a river cruise and flights for next year. Nothing is bother, she is quick to respond to emails and phone calls and sends thro... See more

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency

Written by the company

This page is monitored daily by Travel Associates NZ. Flight Centre (NZ) Limited trading as Travel Associates. We support the discussion of free speech and engagement with others, however we reserve the right to remove anything posted to this page that...

Travel Associates - Our experience counts.

Written by the company

Where travel is more than just a passion.
Travel Associates is a boutique travel agency with a total focus on uncompromising customer service, bringing together the most knowledgeable and well travelled advisers across Australia. With over 100 offices nation-wide, experience lies at the heart of everything we do.
About Travel Associates New Zealand
For over 26 years we've been opening doors to the world and delivering unique travel experiences. Drawing on decades of industry experience our advisers design itineraries to perfectly fit your preferences. What's more, their passion and dedication doesn't end with a ticket, they're available every step of the way and that's what really sets us apart. From river to ocean cruising to culinary adventures, escorted touring and luxury retreats, just imagine where a conversation with us might take you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

After phoning twice leaving my details…

After phoning twice leaving my details then emailing all over 8 days, no reply. I am disappointed with flight center. I have someone looking after me now.

May 11, 2022
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Marilyn,

We are truly sorry to hear of your recent experience with Travel Associates. We appreciate that you choose to come to us with an expectation of a seamless, hassle free booking and travel experience. To hear yours has been anything less is truly regrettable, and for this we apologise. If you wish to get in touch with us about your experience, please do not hesitate to contact us on customerrelations@flightcentre.co.nz so we can look into this further for you.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

TANYA CHAFFY flight center bayfair

TANYA CHAFFY flight center bayfair N.Z has done a good job ,NEW HER STUFF ,
THANK YOU
kind regards
elizabeth xox

April 14, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Elizabeth,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Highly reccomend

Dealing with Streeter and turner travel associates has again been a very easy straightforward experience.
This is the 2nd time we have booked through them and Fiona and Karla have been amazing at sorting us out for our emergency trip to the UK during a covid world.
I would highly recommend them for any of your travel experiences, they were always in touch and double checking our requirements for what would need for our trip.
Excellent service, great personal correspondence and nothing was too much trouble!!

March 1, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Jill,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Following a close bereavment in the U.K…

Following a close bereavment in the U.K i suddenly found myself having to try to get there for the funeral and back, as well as having to try and book an MIQ spot. To make this situation even more complicated it all had to be sorted over the Christmas period as i had to travel early Jan. I honestly don't know how i would have made it happen had it not been for the huge amount of help and support from my Travel Associate representative Fiona Laver, based at the Merivale, Christchurch store. Fiona found out everything i needed to know/do to obtain a spot in MIQ as well as all the tests, forms etc that i would need to fly to and from the u.k. To make matters worse i only recieved the news that i had been granted an MIQ spot at 5.30 on Christmas eve and having to confirm flights over the following 48 hrs meant that Fiona had to give up holiday time on Christmas Day and Boxing Day in order to get my flights booked. Everything went so smoothly for me with Fiona always on hand when i had problems or questions. She has handled all of our flights since we moved to NZ 17 years ago including trips to the U.k, Greece, Australia and Thailand and everything has run perfectly smoothly on every occasion. We would like to thank Travel Associates and particularly Fiona Laver for her excellent service.

February 28, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Dean,

Thank you for taking the time to leave such a positive review of your recent experience. We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Great service

Our agent Michael from Howick branch is the best. Always has time and patience to explain all our questions and worries. Always answers our questions what were asked like quazilion times without any sign of frustration. :-) Last time we have travelled in global pandemic with 2years old and Michael made sure that every possible situation has been covered, he troubleshoot everything what occurred without stressing us out but always has been straight with the situation. In the end our flight has been cancelled 2 hours prior our drive to the airport and he worked miracle to get us home for Christmas regardless this cancellation. He even replied my emails during his leave. Thanks Michael, we will definitely use your services next time again.

February 10, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Zdenek,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Very happy with the service Michelle…

Very happy with the service Michelle provided. Very helpful in these confusing times
Every was very well explained
10 out of 10

February 9, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Christine,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Megan has been a great help assisting…

Megan has been a great help assisting me organising flights and then due to COVID entering our lives dealing with organising cancellations etc. Frustrating times for us all but Megan has made the changes etc. a pleasant experience with her friendly professional service and guidance as to which steps to take.
I look forward to continuing my association with Megan when requiring flights etc.
Regards, Marilyn

January 27, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Marilyn,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Fantastic help and genuine service from Michael!!

Fantastic help and genuine travel service from Michael!!

January 24, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Maja,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Trip to Queenstown

Hi Natasha

Sorry to send this mail so late. We are very thankful to you for organizing a messmerizing trip for us. Everything was perfect and meticulous. We didn't face any struggles during the trip. Thank you s much. We really appreciate it. We definitely recommend your services to our frends who are planning for holidays. Once again thank you so much
Thank you
Have a great day
Jobin

January 19, 2022
Unprompted review
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Reply from Travel Associates New Zealand

Hi Jobin,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Tanya was absolutely incredible

Tanya was absolutely incredible, she made the whole process super easy and hassle free. You can tell that Tanya knows what she is doing which gave me complete confidence in her. I would 1000% recommend Tanya to anyone wanting to travel, she is simply amazing!

December 22, 2021
Unprompted review
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Reply from Travel Associates New Zealand

Hi Jessie,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Excellent and Personable Service

I first contacted Sarah Jamieson from Martin and Turner Travel Associates (Auckland) in November 2021 when looking to travel to the USA from NZ.

From the start, Sarah has been extremely helpful and knowledgeable, particularly around the ever-evolving rules regarding Covid-19. She has always been very prompt in communication and has delivered every step of the way.

On top of this, she has proactively contacted me about items or developments relevant to my situation/trip, which is exceptional when considering my previous experiences with other agents.

I would highly recommend Sarah for any travel needs and would not hesitate to use her services again. Thanks!

December 7, 2021
Unprompted review
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Reply from Travel Associates New Zealand

Hi Ty,

Thank you for taking the time to leave such a positive review of your recent experience! We really appreciate it.

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Great service making everything easier

Natasha was helped me to get home during a very difficult time. It was nice to be able to trust someone to take care of the details and make sure everything was in order when venturing out of N.Z. and to the new reality of travel. There were so many little things to remember (which country requires what) and she found out about it all and made sure I only had to show up at the airport and enjoy my trip. Thank you. It was HUGE help!

December 5, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Kaisla,

Thank you for taking the time to leave such an amazing review of Natasha and her service! We are thrilled that she was able to make your booking and travel experience as seamless and hassle free as possible! We hope you enjoyed your trip!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Amazing service

After months of trying I finally secured a spot in MIQ. Being given 48 hours to secure flights to the UK was beyond stressful, but Kylie made the whole thing an absolute breeze.
With a booking reference provided within hours I was able to confirm my spot in MIQ. The tickets were in my hand almost immediately. Talk about taking the stress out of a stressful situation! Amazing service. Thanks so much :-)

November 3, 2021
Unprompted review
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Reply from Travel Associates New Zealand

Hi Sophie,

Wow, what a wonderful review of Kylie and her service! We are thrilled that she was able to make a potentially stressful situation seamless and hassle free!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Happy customer

Really happy with the service provided. Kylie is always prompt, friendly, and efficient. Would definitely recommend!

November 3, 2021
Unprompted review
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Reply from Travel Associates New Zealand

Hi Luke,

Thanks for taking the time to leave such a positive review of Kylie and her service! We are thrilled to hear that you'd recommend her to others!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Excellent service

Excellent service. though my booking was relatively minor, tania managed it as if it were a world cruise. I had several changes which she sorted out so well. Definitely best to go to people who know how to sort out the details for a quality holiday.
Billy

October 14, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Billy,

Thanks for taking the time to leave such a positive review of Tania and her service! We are thrilled that she was able to go above and beyond in providing you the best possible experience!

Al the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Very efficient friendly service thank…

Very efficient friendly service thank you.

October 13, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Joanna,

Thanks for the wonderful review! We look forward to seeing you next time!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Paihia Winter Getaway

Hi there, We had Karla Cavanagh at Streeter and Turner assist us with all our bookings from start to finish for our holiday, even to the extent that she researched a Getaway advertised in the Travel Magazine which Travel Associates knew nothing of. She was most helpful and proactive in ensuring all our questions were answered about our trip. Her professionalism and courtesy with all the communication I had with her was 110% on the button :-) Thanks Karla

October 13, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Dianne,

Thank you for leaving such a wonderful review of Karla and her service! We are thrilled to hear that she was able to provide you with the highest standard of service, and we have no doubt that she's excited to create your next amazing travel experience in the (hopefully) not too distant future!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

I cannot recommend Craig Martin enough....

I cannot recommend Craig Martin highly enough. He has helped us book amazing holidays for six years now, always listening to our needs and then adding suggestions we hadn't dreamed were possible. He is so knowledgeable, understands the needs of different age groups, and keeps us informed. During Covid we had a number of delayed flights and cancellations and Craig was incredibly accomodating even though we knew this was affecting him as well. That's why, we will always go back to Craig, he goes the extra mile every time.

October 7, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Louise,

Thanks for taking the time to leave such a positive review of your experience with Craig! We love hearing that our Travel Experts are going above and beyond in providing the highest standard of service, and we are thriled that craig was able to do this for you!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

The Best Team!

Thank you so much!

For years I have asked Michael for help with my travel bookings, insurances etc etc. He always tailors long haul flights to suit price, time preferences, government regulations etc. Thank you for getting me home each and every time and for the excellent followups. Michael, you are an absolute superstar! I highly recommend the team for anyone looking for some friendly and professional advice.

October 5, 2021
Unprompted review
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Reply from Travel Associates New Zealand

Hi Kimberley,

Thanks for taking the time out of your day to leave a review of Michael and his service! We are extremely grateful for your ongoing support of Michael and his team, and have no doubt that he is excited to create your next amazing travel experience in the (hopefully) not too distance future!

All the best,
The Team at Travel Associates

Rated 5 out of 5 stars

Trusted, knowledgeable and professional.

Tanya is incredible! Her communication is always outstanding, she is extremely knowledgeable about so many destinations and offers sound advise about flights and accommodation. I always book my travel through Tanya, I trust her and know she will help if anything happens or plans change.

October 1, 2021
Unprompted review
Travel Associates New Zealand logo

Reply from Travel Associates New Zealand

Hi Leigh-Ann,

Thanks for taking the time out of your day to leave such a wonderful review of Tanya and her service! We are extremely grateful for your ongoing support of Tanya, her team and the Travel Associates brand as a whole!

All the best,
The Team at Travel Associates

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