Dreadful company, purchased insurance for my sons car, paid over 1200e upfront. The online process was smooth, we gave them all the correct information etc. Chill informed me 10 days later the insuran... See more
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Can't get any satisfaction from this company with regard to trying to contact them with something as simple as requesting policy documents via the post. They leave you hanging on forever and their cha... See more
Absolute scam company. They have hidden charges they do not tell you about anywhere and will not refund even within 14 days period. Just use their website if you have to then go to the insurer dir... See more
I've been buying car insurance from Chill for years. Easy to deal with. Renewals quotes always better than the quotes I get from elsewhere (insurer's direct websites etc.) Renewed my insurance with... See more
Company details
Information provided by various external sources
Insurance broker describes its services and product range with information about claims.
Contact info
Ireland
- travel.chill.ie
2.1
Poor
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good fast online support from Chelsea
Good fast online support from Chelsea. Clear communication, no wasted time.
February 14, 2023
Unprompted review
Excellent customer service…
I have been dealing with Derrick Coffey since 3rd of February and I have to say what a star yous have there he talked me through everything and even warned me about a car I was intending to buy which I didn’t in the end because of the information I had from Derek
February 7, 2023
Unprompted review
Confusing renewal / Does not state address of renewal property
I got my home insurance renewal. The reminder does not state for which of my properties. This is very inconvenient if you have more than one property. There is no way to find out online as it does not show under the automated answers. Therefore I had to ring Chill (which is sometimes not easy to get through) to find out. My suggestion to chill is please state the name of the property that your payment demand is for. It makes things a lot easier for the customer. This needs to be changed. Also it would be easier if the insurance bookled was send directly by email to the customer. There is to much confusion the way it is handled by chill. I still renewed it but I m not happy about the above. Please change this and make life easier for everybody.
January 19, 2022
Unprompted review
Disgusting customer service
I have just phoned chill insurance re quote for new insurance policy.
The 'customer service agent' was rude and impatient and basically gave me the impression that I was wasting his time! Is this the way chill insurance treats it's customers?
August 15, 2022
Unprompted review
Spent hours on phone and chat to get a…
Spent hours on phone and chat to get a simple document. Chat and phone teams cannot contact each other. Wasting so much time for a simple task, and very little help offered.
July 6, 2022
Unprompted review
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